Fuzzy Fish

BACKGROUND

Please describe your company and your position there.

DMI is a global technology solutions company that specializes in digital strategy, design, transformation and support. DCS, the area specialized in Commerce Solutions is the one I work on as Operations Manager. TFF provides services to that area

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Fuzzy Fish?

• Falabella CMS project
• Modcloth project 
• Fallabella Tottus project

SOLUTION

How did you select this agency and what were the deciding factors?

We contacted them through the "Cluster Cordoba" which is a group of technology companies. They offered the candidates profiles we were looking for and we started the engagement that way. They always offered good candidates from the technical and social/human point of view (which is very important for us)

Describe the project in detail and walk through the stages of the project.

All the projects were different but focused on e-commerce development. We received from TFF mainly developers who were included as part of our scrum teams and participated in all our development process. Technologies are mainly focused in JS, React, Node

Describe the recruitment process in detail.

We provided information about the resource need, they provided candidates and we interviewed them in the same way we interview any of our employees. Then, if the interview passes, we confirm them

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We were able to complete our development team and deliver on time according to our committed contracts

How effective was the workflow between your team and theirs?

IT was as good as having any of our developers working in the project. They adapted very well and started working really quickly on the project assignments

What did you find most impressive or unique about this company?

As mentioned before, they provided good candidates in the technical and social area

Are there any areas for improvement or something they could have done differently?

I think the company should work on requesting more feedback about the resources' performance in order to work with the person and improve

BACKGROUND

Please describe your company and your position there.

We are a technology group dedicated to the boost of the ICT sector based in the Province of Córdoba, Argentina. We annually develop programs and projects to boost the Technology Sector.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Fuzzy Fish, and what were your goals?

In 2018 we hired The Fuzzy Fish to develop and design a website. A portal to spread the generation of knowledge in Data Science.

SOLUTION

How did you select The Fuzzy Fish and what were the deciding factors?

the fuzzy clearly interprets the needs of the organization and the product. Proposal, agile, accessible and based on the user experience.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Wordpress, PHP. Development was subject to 3 steps:

1. Delivery of information by our company, proposal of wireframes and approval
2. Delivery for testing and approval of the testing of the main functionalities
3. Final score

How many people from the vendor's team worked with you, and what were their positions?

Three people:

1. PM
2. UX designer
3. Programmer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The key deliverables exceeded our expectations. The product in terms of functionality and design was excellent.

Describe their project management style, including communication tools and timelines.

Project management was agile subject to previously defined goals. Communication tools used: email.

What did you find most impressive or unique about this company?

the company is unique for its team

Are there any areas for improvement or something they could have done differently?

it was a good choice. the process and experience didnt have opportunities for improvement.

BACKGROUND

Introduce your business and what you do there.

I’m a marketing manager at an insurance company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with The Fuzzy Fish?

We hired The Fuzzy Fish to support our digital transformation. We needed an update in terms of branding and everything related to the web, social networks, and e-commerce so we could position the brand on a younger market.

SOLUTION

What was the scope of their involvement?

The project started with consulting. They did an analysis of what we have and what we needed. The Fuzz Fish provided mystery shopping, focus groups, and evaluation of our competition. Then, they rebranded our company starting with the logo and the brand manual based on their initial evaluation. We started working with the platforms, the website, our communication channels, and finally our social media. 

How did you come to work with  The Fuzzy Fish?

They are well-known as one of the best companies in the country in terms of performance, skills, and creativity so they seemed like the obvious choice. 

How much have you invested in them?

We have invested at least $25,000.

What is the status of this engagement? 

We started collaborating with The Fuzzy Fish in December 2018 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The results were great, we have increased our following and traffic exponentially. 

How did  The Fuzzy Fish perform from a project management standpoint? 

Their project management and communications are flawless. We have a monthly meeting where we make adjustments for the month and that has worked perfectly for us.

What did you find most impressive about them?

Their creativity, project management, constant feedback, and proactivity is remarkable. 

Are there any areas they could improve?

I couldn’t say anything.

BACKGROUND

Introduce your business and what you do there.

I’m the CFO at EMA Electromechanics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Fuzzy Fish?

We needed someone to develop our website.

SOLUTION

What was the scope of their involvement?

They developed our company website using WordPress. The project manager was in charge of receiving the information and getting back to us with proposals, the development of the website, the launch, and any changes we had to do after that.

What is the team composition?

They assigned a project manager who we discussed everything with. There were other people we spoke to involved in accounting for invoicing purposes. 

How did you come to work with The Fuzzy Fish?

They were recommended to us, so we went with their team for the work.

How much have you invested with them?

We spent between $8,000–$10,000.

What is the status of this engagement?

We worked together from January–December 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re pleased with the service we received. It’s a corporate website where we like to showcase what we do and what kind of products we have. It’s hard to tell how much of an impact it is for the business but the collaboration overall was very good. We’re pleased with what they did for us. 

We’re still in contact with them for changes and updates. We are going to keep doing business with them and recommend them to others.

How did The Fuzzy Fish perform from a project management standpoint?

We communicated via email, chats, and phone calls. They were very responsive. Their team has a plan for everything they offered. When we got the quote, it was broken down into stages, and we had to achieve one stage before moving on to the other. 

What did you find most impressive about them?

They were dedicated to their work — we were very pleased with the engagement. They were professional and answered all of our needs in the way we expected. 

Are there any areas they could improve?

No, if we had to do something different, it’d be on our end. We should have done more of our homework to be ready for the type of process they were implementing in order to be successful. We, as a customer, were not ready for that.

BACKGROUND

Please describe your company and your position there.

Promedon is an international medical device company. My position is Branding and Communications Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Fuzzy Fish?

We developed together a new website, and a Commercial Network for registered users with many functions.

What were your goals for this project?

To position our products worldwide, and to open an exclusive engagement space with our commercial reps around the world.

SOLUTION

How did you select this vendor?

I talked to 5 digital agencies and quoted the project with all of them. Fuzzy Fish was the most reliable, most efficient in terms of budget and the owners are great professionals and specialists on the field.

Describe the project and the services they provided in detail.

Design, development and programming of the website and the login site.

What was the team composition?

During the period we developed the project, The Fuzzy Fish grew up and the amount of people involved changed. but I guess at least 6 people worked for it. The partners are very professional and they lead the project and team all the time. I trust 100% on them.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We started from zero, we did not have another website like this before. So metrics are good but I can't compare to previous. Our commercial team around the world qualified with a 100 /100 the services we offer in the site. Also, we know have information about sales rep that we didn't know, and the site is used everyday by them. The performance is amazing.

How was project management arranged and how effective was it?

The fuzzy Fish and I built together a great team and I am very happy to keep working with them. They took every comment I did and even changed internal issues that I pointed out.

What did you find most impressive about this company?

Firstly, I appreciate that the owners are specialist on the field. They really understand what you need and how to make it work. They are also very flexible, empathic and friendly. So it is always a pleasure to work with them.

Are there any areas for improvement?

The budgeting process could be faster. But I understand they want to analyze the project well before giving you a number.

BACKGROUND

Please describe your company and your position there.

Coaching for dentist all around the world

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Fuzzy Fish, and what were your goals?

They develop the mobile app of ortodoncia.sos . The app is just to coach many orthodontist to do their jobs easier

SOLUTION

How did you select this vendor and what were the deciding factors?

I worked with them since 2001 with many projects like e learning , landing page , and many presentations of lectures

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They used HTML tecnology that in that moment was good . We worked together in the global project since it started .

How many resources from the vendor's team worked with you, and what were their positions?

I worked with many areas like marketing , development , and BPO

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I could answered more than 48 thousand cases of patients from many parts of the world

Describe their project management style, including communication tools and timeliness.

The project Management style was very agile, simple and straightforward, deliverying as planned. We communicated via email and mattermost mainly.

What did you find most impressive or unique about this company?

I always was able to speak with anyone of the team . I was heard and they explain everything so clear . They got the idea very easily

Are there any areas for improvement or something they could have done differently?

I really like to work with them , it’s perfect for me