Can you share any outcomes from the project that demonstrate progress or success?
The new version of the app has only been live for three weeks, but feedback has been overwhelmingly positive. The UI/UX is vastly improved and the new functionalities—such as geolocation, search, advanced filters, and mapping—have greatly improved the product for our members.
Unsurprisingly, we experienced some teething issues in the first week after going live. We might have avoided some, but we addressed them in good time and fixed all major bugs within a week.
How effective was the workflow between your team and theirs?
Futurist Labs is easy to work with and highly responsive, even outside of normal working hours at key project milestones. Their project management is fairly fluid, since this is our first major project. We primarily use Google Sheets to keep track of workflow.
What did you find most impressive about this company?
Working with the team has been great. After difficulty working with developers in India, it's invaluable to have the process managed and delivered in plain English, especially given our team's lack of technical expertise. Time and again, they've worked with us to find the best solutions to our needs and the most innovative solutions to our requirements.
Are there any areas for improvement?
Since we're new to app development, our inexperience led us to miscommunicate about the scope of work and slip up on the project timeline. When deadlines are more pressured, they could test our builds more before sharing.
However, most of the responsibility for improvement lies with us, not the developers. We're really happy with the current product, and are looking forward to continuing to work with Futurist as we grow.