Futurehaus

BACKGROUND

Please describe your company and position.

I am the Chief Strategy Officer of a non-profit organization

Describe what your company does in a single sentence.

We are a nonprofit organization applying advanced machine learning and state-of-the-art robotics to listen to and translate the communication of sperm whales.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Futurehaus to accomplish?

• Our website

SOLUTION

How did you find Futurehaus?

Referral

Why did you select Futurehaus over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Futurehaus developed our new website design and backend as well as ecommerce and social media assets.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We needed a refreshed look and feel for its website that allowed for all aspects of the project to be presented well. As a highly technical project it was important to us to have a design that matched the caliber of the team and work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. Futurehaus delivered what we needed and was very responsive to our questions along the way.

What was your primary form of communication with Futurehaus?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Javier and his team are unique for the caliber of their work and client management. It's quite difficult to find website design companies who also understand social impact and overall narrative and communications and they do. Javier is also a strong leader who stays calm and collected under pressure, which makes him great to work with.

Are there any areas for improvement or something Futurehaus could have done differently?

Futurehaus took on a lot with our website and went above and beyond in the scope, which we really appreciated. Because they were testing a lot of things (again, this is positive and we liked this!) the timelines took a bit longer than expected. That was ok with us because we understood it was because they were taking the project so seriously and coming up with a unique product but my feedback would be to more proactively communicate on delays / deadline changes ahead of time.

BACKGROUND

Please describe your company and your position there.

I am the Director of Communications at the Clara Lionel Foundation (CLF). I work with our team and contractors to manages internal and external communications including web content.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Futurehaus, and what were your goals?

CLF has worked with Futurehaus on numerous projects before my tenure began in late 2022. When I onboarded, Futurehaus had already began it's work on CLF's WITH/STAND campaign - it's most highly visible and forward-facing campaign to date.

SOLUTION

How did you select this vendor and what were the deciding factors?

Futurehaus was already selected as a vendor by CLF when my tenure began in late 2022.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work included providing web design services and the creation of related fundraising and executive documents that highlight WITH/STAND as well as other CFL initiatives and philanthropic milestones. The lengthy list of deliverables included web design of the WITH/STAND microsite, CLF updated backgrounder, a WITH/STAND-branded email template, and assets for social media.

How many people from the vendor's team worked with you, and what were their positions?

I worked solely with CEO, Javier.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launch, CLF saw an increase in it's social media engagement and perhaps, most importantly, we received RAVE reviews about the WITH/STAND microsite and email campaign. Futurehaus also set up our new donation platform which is instrumental to the WITH/STAND campaign and our work going forward.

Describe their project management style, including communication tools and timeliness.

I regularly communicate with Javier on a daily basis regarding the WITH/STAND campaign and related CLF and truly enjoy his project management style. He is highly responsive and is able to maintain his composure even in the most stressful, time-sensitive situations (which I especially appreciate!) Whether with samples/mock-ups or the final product, Futurehaus is timely and also helpful providing additional assistance post-launch/post-delivery of products and services.

What did you find most impressive or unique about this company?

Honestly, I am impressed with Futurehaus across the board. Over the past decade, I have worked with many designers on high-profile campaigns and Futurehaus exceeded my expectations with their work ethic, deliverables, and technical support.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Introduce your business and what you do there.

Hiitide partners with authors and publishers to create and manage virtual book clubs for their books. Members can also take courses alongside it.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Futurehaus?

We wanted to make our platform more receptive to consumer participation.

SOLUTION

What was the scope of their involvement?

I put together a questionnaire for our company’s vision and a brand guide for them to follow.

During the planning phase, Futurehaus did user interviews to test the hypotheses we had going into the whole project. After those interviews, they created some designs that we reviewed, and then they did a second round of user testing.

They took the refined designs and created a prioritized backlog of features and user stories ready to be developed by our technology partners.

What is the team composition?

We’ve worked with two people.

How did you come to work with Futurehaus?

A former employee referred them to me. I had several conversations with Javier (CEO & Founder). He struck me as incredibly thoughtful, qualified, and trustworthy.

How much have you invested with them?

We’ve spent $12,000.

What is the status of this engagement?

Our ongoing engagement with them started in September 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

My initial impressions of Javier were consistent with my experience of working with them. As a result of their work, I will get another round of financing from the board after what I’ve shown them.

How did Futurehaus perform from a project management standpoint?

Their project management style was exceptional. We used Miro and Slack. They also sent recap emails.

What did you find most impressive about them?

Along with their project management, they consistently met timelines while remaining thoughtful with their design execution.

Are there any areas they could improve?

There’s nothing that I experienced that they need to improve dramatically.

Do you have any advice for potential customers?

Just show up. Futurehaus does a good job. They make sure you get the most value out of the project if you do your part.

If you stay on the timeline, they’ll stay on theirs.

BACKGROUND

Introduce your business and what you do there.

I work for Braven, which is a national nonprofit that helps students from humble beginnings land strong jobs after college. We work in partnership with universities and employer-partners to offer college students a three-credit course at our partner universities.

Fellows develop the skills, experiences, networks, and confidence to land strong jobs worthy of their degrees after college.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Futurehaus?

We hired Futurehaus to help bring our 2020 Impact Report to life on the web.

SOLUTION

What was the scope of their involvement?

Futurehaus helped bring our Impact Report from a PDF to an interactive web page with animations.

What is the team composition?

We have been working with Javier (Founder) and Caity-Shea (Account Manager).

How did you come to work with Futurehaus?

Someone referred them to us.

How much have you invested with them?

The cost was under $10,000.

What is the status of this engagement?

We were on a very tight deadline, but Futurehaus made it work, which we are so thankful for. We worked together from September–October 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We've heard great feedback from our community — they love the new web version. For context, this was the first time we created a web version of our Impact Report.

How did Futurehaus perform from a project management standpoint?

They exceeded our expectations. Caity-Shea and Javiera were just so wonderful to work with; they were very responsive. Plus, working with them was fun!

What did you find most impressive about them?

I personally really appreciated how digestible they made the project. It was a bit of a beast, but Javier and Caity-Shea really broke down everything into tangible steps while also giving us the space to ask questions. As a client, I really appreciated that so much. They are now helping us with our next report.

Are there any areas they could improve?

No, there’s nothing I can think of.

Do you have any advice for potential customers?

Futurehaus' processes help get ahead of any challenges that might arise. Just follow the team's lead.

BACKGROUND

Introduce your business and what you do there.

I’m a founding co-chair for trafficking and exploitation non-profit.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Futurehaus?

We needed a website to showcase our mission and vision.

SOLUTION

What was the scope of their involvement?

We came up with the vision and goals for the coalition. One of the co-chairs worked with Futurehaus to design the website. She had a general creative vision and wrote the copy for the website.

The team executed on our vision for the website. The website helps educate the general public about issues around commercial sexual exploitation, features profiles of survivors of sexual exploitation, and serves as a vehicle to encourage additional organizations to join with us.

Futurehaus also did website maintenance after it was launched.

What is the team composition?

Javier (CEO & Founder) was our main contact.

How did you come to work with Futurehaus?

One of our founding co-chairs knew Javier and brought his team on board to do the project.

What is the status of this engagement?

We worked together from July 2016–December 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The look and feel of the website are cutting edge, and the quality is great. Our two key metrics were feedback from visitors to the site, and growth in the number of organizations who joined us after launch. 

How did Futurehaus perform from a project management standpoint?

They were responsive in every aspect. We gave them some crazy deadlines, and they did everything in their power to meet them, which they did, incredibly. They were willing to work all hours of the night in order to do so. We communicated via email, phone, and also had some in-person meetings.

What did you find most impressive about them?

The quality of their work is outstanding. They responded to our needs and challenges very well and had a deep understanding of the issues we faced due to the sensitivity of the subject we deal with. We were very pleased with both the skill and the compassion they showed in their design and execution of the website.

BACKGROUND

Please describe your company and your position there.

I am the CEO and founder of Jugl LLC, a startup building software to make it easier to be a working parent.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Futurehaus?

Revise mobile app and backend software architecture and provide interim CTO services.

What were your goals for this project?

Re-define our Minimum Viable Product and refine the product roadmap to help us launch successfully.

SOLUTION

How did you select this vendor?

Javier was recommended to me by two separate people that I respect.

Describe the project in detail.

Javier worked with us for the better part of a year, bringing in other engineers as needed. We did discovery, refines user stories, built an MVP, did more research and ultimately decided not to build the product in the originally imagined way.

What was the team composition?

Javier worked with us for the better part of a year, bringing in other engineers as needed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Futurehaus was able to build an MVP version of our app in months when we had failed to do so after working on it for almost year.

How effective was the workflow between your team and theirs?

Javier and his team are accurate, trustworthy, and dedicated. It felt like they were a part of our team. I often wished they were!!!

What did you find most impressive about this company?

Work got done right the first time AND (perhaps more importantly), Javier advises with integrity as to whether development work should be done to begin with (vs. trying lower-cost prototype testing and other leaner options first).

Are there any areas for improvement?

The only area for improvement (which I did discuss with Javier) was that I would have preferred to know in advance that a major architecture changes was being made.

This was in the first month or so of the project. Like all relationships, our communication become more efficient and effective over time. In no way would this effect my willingness to enthusiastically recommend Futurehaus and Javier.

BACKGROUND

Please describe your company and your position there.

My name is Rocio Lane Founder CEO at Cleancio. I'm on a mission to disrupt the vacation rental cleaning industry, one cleaning at the time. Cleancio is an on-demand vacation rental cleaning company that services the nation's top property management companies, host, investors, realtors and home owners.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Futurehaus?

Our initial solution was not user friendly and it required a lot of time to monitor cleaning assignments and communicate with our housekeepers on the field.

What were your goals for this project?

We ambition a clean, easy to use, bilingual mobile app for our housekeepers. Our main goal is to save time and help our teams to communicate and complete assignments on the most effective way.

SOLUTION

How did you select this vendor?

Cleancio interviewed multiple vendors before hiring Futurehaus. We also interview Futurehaus' current and past clients,. All of them strongly recommended their services.

Describe the project in detail.

Futurehaus made it look so easy! All the team members are very professional and organized. We had daily stand ups, meetings prior, during and after each sprint.

What was the team composition?

We were assigned a program manager who schedule all the meetings and make sure all the team was assigned properly. We definitely had a dream team: Product and Technical Lead, Scrum Master, two designers and 2 engineers. Multiple members of the team were bilingual which it was extremely important for this project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Absolutely! Our teams were extremely happy with the mobile app (iOS and Android). Productivity increase by 200%. With our previous solution it will take us weeks or months to train our team to use the app but now it just as easy to download and watch a tutorial.

How effective was the workflow between your team and theirs?

We were very impressed with how organized everything was. We had excellent customer service, all our questions were answered on a timely matter. User interviews in Spanish were not an issue at all because part of Futurehaus team is bilingual.

What did you find most impressive about this company?

Adaptability. Futurehaus is creating a very innovative approach to bring ideas into reality.

Are there any areas for improvement?

We had a very clear plan for the project and it was delivered as promised. We truly enjoy working with Futurehaus and now were planning our next project!

BACKGROUND

Please describe your company and position.

I am the CEO of a consulting company

Describe what your company does in a single sentence.

A consulting from that works with foundations and social sector organizations to increase impact with rigorous data analysis and inclusive practice.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Futurehaus to accomplish?

• Strengthen communications
• Build compelling web presence

SOLUTION

How did you find Futurehaus?

Referral

Why did you select Futurehaus over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Futurehaus were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Designed, tested and built website usable across all devices
• Trained on messaging strategy, content development and website maintenance
• Built linked in presence
• Advised on Utube presence

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Awesome website
• Great support on building, strengthening and refining web presence
• Great branding support and SEO

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• They're very timely and responsive
• Very clear on understanding and responding to changing needs and priorities

What was your primary form of communication with Futurehaus?

Virtual Meeting

What did you find most impressive or unique about this company?

• Small but responsive
• mission aligned
• liked examples of their work
• helpful pricing and billing options

Are there any areas for improvement or something Futurehaus could have done differently?

No