What evidence can you share that demonstrates the impact of the engagement?
We got really good apps for both our bus and rail services. People can easily use the apps, and they like them. The apps are market-leading and worth the investment. Everything that Future Platforms does is around the customer experience.
Both apps are available on the Google Play Store and the Apple App Store. We now have a million active users, and sales have continued to increase. In September alone, we had our biggest month ever; revenue from just the bus app was around £17 million (approximately $22 million USD). Future Platforms has played a big part in this.
How did Future Platforms perform from a project management standpoint?
We do things fast and on short notice, but Future Platforms is quite a malleable business. They shift things around for us. They’re also honest; if they can’t fulfill a requirement, they tell us what they can do instead. They provide options rather than just saying they can’t do something.
They have a strong team with very practical people who try and think outside the box. When we first started the relationship, we had to go back a few times to ask for something different, but they learned very quickly. Since then, it’s been a very easy process.
What did you find most impressive about them?
They’re all passionate about their work. The team wants to do the job correctly, and they don’t drop the ball. It’s nice seeing people passionate about something that isn’t even their own. They do the best work they can. It’s always impressive.
Are there any areas they could improve?
We had an internal review recently, and it’s hard to mark them down. They do everything we ask and more. Maybe they could tell us we’re demanding too much, but if they did that, we wouldn’t like them as much. They have no real downfalls in my eyes. They’re a good supplier.
Do you have any advice for potential customers?
If you’re looking to get a market-leading app out there, Future Platforms is a great supplier to use. They have great ideas, and they always consider different ways of doing things. Tell them what you want and let them blow your mind.