What evidence can you share that demonstrates the impact of the engagement?
Future Holidays has clearly demonstrated they are guiding us on the right path that will improve the experience of our visitors on our site. The changes have been very recent, so we haven't had a chance to measure its numerical impact.
How did Future Holidays perform from a project management standpoint?
I am very happy with Future Holidays’ communication skills. They are always clear to help us understand their intentions and show how they’ll accomplish our goals. As a museum, we don’t have the type of technology that they have. They’re very good at helping us break it down and providing solutions that we can then implement. This has been so critical for us being non-technical people.
They use online project management boards that allow me to check-in at any time to see the status of the project. I am able to easily respond with feedback and take the next steps with them. Usually, within a few days, we can make a lot of progress very quickly.
What did you find most impressive about them?
They understand that nonprofits and museums like ours have very specific needs and they have to be adaptable to us. We don’t easily fit into a model that other industries do, so they’ve always been extremely adaptable in understanding where we’re coming from, and helping us find solutions that are data-driven. This is so important for us because we have such limited resources.
It has been hard to follow projects that cost a lot of money and result in little impact, but they are really good at helping us reach a successful project. Also, they’ve been smart about helping us understand how to change and adapt over time so that we can improve and reach our visitors in the right way.
Are there any areas they could improve?
I can’t think of anything.
Do you have any advice for potential customers?
Be open to Future Holidays’ data-based decision-making process. Give them time to collect data and analyze it before sharing the results so that the money for the project is fully utilized.
It was a little bit of a challenge for us at first because we aren't familiar with this type of process, but once we saw the data, it made everything so much more clear and understandable. I understand the challenge for some organizations that are not used to doing that, especially when it challenges the perception you already have.