What evidence can you share that demonstrates the impact of the engagement?
By putting in a lot of great calls to action and making the website usable across all devices, Future Holidays reduced the friction for the customer. Our customers get where they want to be: they either go shopping, or they go to customer service. Our corporate leads are also directed to the proper place on our corporate website.
How did Future Holidays perform from a project management standpoint?
They're responsive and professional, and they stayed on track with the project. It was a very collaborative process, and we mostly used the phone to communicate.
What did you find most impressive about them?
They do high-quality work. Also, they're personable, honest, and productive. It's hard to find a transparent company like Future Holidays, which would care about bringing in value rather than just spending our money.
Are there any areas they could improve?
No, they never try to sell me on things they don't know, but instead, they help me find someone who knows more. I really appreciate that.
Do you have any advice for potential customers?
I highly recommend them. Once you're in their hands, you're headed in the right direction. They get their work done.