What evidence can you share that demonstrates the impact of the engagement?
December 2019 in particular was a record month for the company in terms of performance. It beat decades of performance, and I think that a significant portion of the credit for that success is due to the excellent work that FUSIONWRX has performed for us.
Our sales volume and customer count both had significant double-digit increases over recent months, despite our space being highly competitive, very mature, and very commoditized. They are very innovative with the little things, finding opportunities that might otherwise be missed.
We view the collaboration as an investment rather than a set spend, and we invest more in the work as it delivers increasing results. Our budget with them has increased exponentially under their stewardship, which I think speaks to the value that we are seeing from their work.
How did FUSIONWRX perform from a project management standpoint?
They are very responsive, and they’re always focused on doing the right thing, often even when that’s more than we had explicitly asked from them, which we really appreciate. Their team goes out of their way to identify issues and solve them or provide options to me that are in addition to what I would expect from a normal service provider.
We have leveraged their team's expertise in the latest tech, tools, and UX best practices to our great benefit. They’re technology forward and service forward, and they care about our business objectives almost as much as we do, which is truly remarkable.
Without fail, FUSIONWRX listens carefully to what I say and either provides advice on why that isn’t the best way to go or pivots quickly to that when they recognize that it’s a better solution.
What did you find most impressive about them?
The level of honesty that you get when working with them is pretty atypical in the agency world. They don’t hide anything, and it’s really a no BS relationship. Their team is very competent at what they do, and they are always willing to learn and balance their strengths and weaknesses with ours so that they can bring an incredible amount of value to the areas where we need it most.
Are there any areas they could improve?
No, we are constantly learning and improving but there’s nothing I think that they need to be doing differently in terms of their process or their attitude. The experience has been a fantastic working relationship across the board.
Do you have any advice for potential customers?
Pick up the phone and call them. I have yet to find a team that is as honest about what their capabilities are and consistent in following through with what they promise, so if you’re looking for that kind of relationship, they are the team for you.