Serve 500+ Clients in 45 Centers Across 14 Nations

SILVER VERIFIED

With 33+ years of industry experience, Fusion BPO Services Group offers call center outsourcing services to over 300 businesses globally. Fusion delivers call center services in 40+ languages from 14 countries and 27 locations around the world. Fusion has offices in the US, India, Canada, El Salvador, UK, Albania, Philippines, Jamaica, Morocco, Colombia, Thailand, Indonesia. Mexico & Kosovo.

$1,000+
< $25 / hr
10,000+
Founded 2004
33 Languages

33 Languages

  • Mandarin
  • English
  • Spanish
  • Arabic
  • Bengali
  • Russian
  • Hindi
  • Portuguese
  • Japanese
  • German
  • Korean
  • French
  • Turkish
  • Telugu
  • Marathi
  • Tamil
  • Vietnamese
  • Italian
  • Urdu
  • Gujarati
  • Polish
  • Ukrainian
  • Malayalam
  • Kannada
  • Oriya
  • Panjabi
  • Sunda
  • Romanian
  • Bhojpuri
  • Thai
  • Maithili
  • Dutch
  • Sindhi
32 Timezones

32 Timezones

  • GMT
  • UTC
  • ECT
  • NET
  • IST
  • BST
  • VST
  • CTT
  • JST
  • ACT
  • CAT
  • BET
  • AGT
  • CNT
  • PRT
  • IET
  • EST
  • CST
  • MST
  • PNT
  • PST
  • AST
  • MIT
  • HST
  • NST
  • SST
  • AET
  • MET
  • EAT
  • EET
  • ART
  • PLT
Kolkata, India
Map location
headquarters
  • Y9, Street Number 13, EP Block, Sector V, Bidhannagar
    Kolkata, 700091
    India
other locations
  • 405 E, 12450 South
    Draper, UT 84020
    United States
  • 601 & 602 Orient Square Bldg
    Pasig 1600
    Philippines
  • 507 Place d´Armes Bureau 1000
    Montreal, QC H2Y 2W8
    Canada
  • 7F Cybergate Bldg. Fuente Osmena, Cebu City
    Cebu City 6000
    Philippines
  • 4775 Peachtree Industrial Blvd
    Berkeley Lake, GA 30096
    United States
  • 4875 Higbee Ave. NW Canton, Ohio
    Canton, OH 44718
    United States
  • 515 Oakland Rd
    Spindale, NC 28160
    United States
  • 102 N Market St
    Minerva, OH 44657
    United States
  • Av las Camelias
    San Salvador
    El Salvador
  • 15 Old Hope Rd
    Kingston
    Jamaica
  • Cl. 7D #43a-40
    Medellín 050022
    Colombia
  • The Orient Square
    Pasig 1600
    Philippines
  • Bulevardi Dëshmorët e Kombit
    Tiranë
    Albania
  • 43 Bd d'Anfa
    Casablanca 20250
    Morocco
  • 33 Bd Hassan Seghir
    Casablanca 20000
    Morocco
  • 42 Bd Abdelmoumen
    Casablanca 20360
    Morocco
  • 23 Guernsey Pl
    Three Mile Cross RG7 1FZ
    United Kingdom
  • 3301 Quantum Boulevard
    Boynton Beach, FL 33426
    United States
  • Servcorp, Level 29, The Offices at Central World, 999/9 Rama I Rd. Pathumwan District, Bangkok 10330, Thailand
    bangkok 10330
    Thailand
  • Marquee Executive Offices, 28/F Menara Karya, Jl. H.R. Rasuna Said Block X-5 Kav. 1-2, Jakarta 12950, Indonesia
    Jakarta 12210
    Indonesia
  • 519 Calle Prisciliano Sánchez
    Puerto Vallarta 48315
    Mexico
  • Kompleksi Pika Exclusive, St "Gazmend Zajmi", Kati 2
    Prishtina 1000
    Kosovo
  • 9 Cornwall Street
    Bunbury 6230
    Australia

Focus

Service lines
40%
35%
15%
10%
Call Center Services
Customer Service Outsourcing
Back Office Outsourcing
Client focus
40%
40%
20%
Midmarket ($10M - $1B)
Small Business (<$10M)
Enterprise (>$1B)
Industry focus
20%
15%
10%
10%
10%
10%
10%
10%
5%
Medical
eCommerce
Business services
Back Office Outsourcing
50%
40%
10%
Customer Service Outsourcing
40%
30%
20%
10%
Inbound Services
50%
50%
Outbound Services
100%
Sales Outsourcing
45%
45%
10%

Portfolio

Key clients: 

PAYTM, TATA, SNAPDEAL, RELIANCE JIO, TIMES INTERNET, AT & T, BANK OF INDIA, CARS 24, CHOLA, BAJAJ FINANCE, AIRTEL, CRAFTSVILLA, IDBI, HERO FINCORP, MEESHO, OYO, CRICUT, EDUCATION DYNAMICS, VIVINT, MOODFARM, DIVVY, DATADOG, DOMO, DIGITAL THRIVE, UTAH VALLEY UNIVERSITY, NETMEDS, CONNECTICARE, EPISOURCE, AFFINITY, CURATIVE, DAYO DENTAL, TRAPOLLO, BIOSERENITY, VIRTUOX, MERCY SHIPS, BOSTON PEDORTHIC, SENDERO, LIFEQUOTE.COM, DELTA DENTAL, IONTERA, SRL DIAGONISTICS, MEDIKABAZAR, REVEL

Reviews

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Verification

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SILVER VERIFIED
Business Entity
Business Entity Name
Fusion BPO Services Limited
Status
Active
Jurisdiction of Formation
Canada
ID
814377958RC0002
Date of Formation
March 11, 2008
Source
Government of Canada Federal Corporation Information
Last Updated
December 1, 2021
Payment & Legal Filings
International Credit Risk Assessment Per our methodology, the International Credit Risk Assessment rating is determined by our analysis of a credit report and third-party data.
Very Low Risk
Last Updated
December 1, 2021
Client Reviews
VERIFIED CLIENT REVIEWS
8
OVERALL REVIEW RATING
4.6
Source
Clutch
LAST UPDATED
July 5, 2022