Digital product and service design consultancy.

We’re a digital product and service design studio made up of strategists, designers and technologists who have designed and built products - using just about any platform available today and some from tomorrow. We operate semi-remotely and have a studio in Bermondsey, London, an outpost in Stockholm, Sweden and Sheffield in the UK. 

Our agency attitude is founded on collaboration and you will find us, incubating, researching, prototyping both our own and our partners ideas. The user’s experience is at the heart of what drives us, and we have extensive experience in lean UX, visual and interaction design and digital product development. Our sole aim is to make great-looking, flawlessly operating products that inspire and delight our clients and their consumers alike.

 
$10,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2013
Show all +
London, United Kingdom
headquarters

Portfolio

Key clients: 

Dormakaba, Hall & Partners, Heathrow Airport, Hachette, Vonage, JUST Financial Solutions, The Telegraph, Evening Standard, Geovation, Go Jauntly, Radio Diary, IWUN, Castello di Ugento, Visit Buckinghamshire

A thought-leading blog for the world of access Image

A thought-leading blog for the world of access

Dormakaba is an industry-leading security and access solutions provider based in Switzerland. They provide everything from door hardware and locks, to complete digital access systems for high security buildings and airports.

They are already a market leader within the industry, but they are also interested in further positioning themselves as thought leaders in the security space. They wanted to create a brand new

platform on their website on which they could post articles from experts and build brand awareness through a new content marketing strategy. 
JUST - Delivering better financial advice through self service Image

JUST - Delivering better financial advice through self service

Just Group plc is a financial company who offer their customers the chance to enjoy a fair, secure and fulfilling retirement by unlocking the value of their home. They offer products to the recently retired or people nearing retirement. One of their products is called Equity Release. If you haven't saved for your retirement or you simply need some extra cash then you can apply for a lifetime mortgage and release the cash tied

up in your home.

Their existing process was largely paper based and time consuming for both the customer and the internal team. Working with their in-house teams we looked into ways of streamlining and optimising the current process. We wanted to make improvements to the end customer’s journey as well as for the internal team of advisors, call centre staff and back-office teams.

Delivering successful change in a large organisation can be a tricky beast. It’s often difficult even in a small company, so the addition of more stakeholders, regulations, and technical constraints can make things downright frustrating, but get it right and it can be so rewarding, read more about how we approach service design projects in large organisations here.

Geovation - Re-envisioning a community of prop-tech and geo-tech entrepreneurs Image

Geovation - Re-envisioning a community of prop-tech and geo-tech entrepreneurs

We worked with Geovation to establish a core proposition and enhanced service offering in what is fast-becoming a crowded marketplace, helping to reposition the organisation as the leading Government accelerator in the Geo-tech and Prop-tech startup world. Part of the challenge was to build awareness and adoption through all channels ensuring it’s successful customer-centric venture into the future. Alongside a brand refresh,

we worked collaboratively with in-house designers and developers to establish the end-to-end customer journey from customer awareness through to advocacy, and to launch a new website showcasing their multiple service and business offerings.

Reviews

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UX & Graphic Design for Market Research Agency

"Furthermore has taken everything to the next level—they’re a partner, not just a vendor."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2015 - Ongoing
Project summary: 

Furthermore provides ongoing UX and graphic design support for a market research agency. They’ve helped strategize designs to improve client retention rates, including new features and frontend development.

The Reviewer
 
201-500 Employees
 
United Kingdom
Global Head, Market Research Agency
 
Verified
The Review
Feedback summary: 

The work delivered by the Furthermore team has met expectations and been of high quality. They continually come prepared with useful suggestions, insightful thoughts, and are willing to be creative. As a partner, they’re focused on the client and personalize their approach. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the global head of tech products for a market research agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Furthermore?

We had an established platform that we built several years ago, but we needed to improve the UX, along with the overall look and feel. We decided to take a step back to figure out our three-year vision and make sure our goals were defined. This led us to hire Furthermore to help improve the UX on our existing platform and help us strategize to improve client retention and overall usage.

SOLUTION

What was the scope of their involvement?

We do two continuous types of work with Furthermore. We use them for suggestions, comments, and strategy for UX, but they also provide frontend development services for our site. 

First and foremost, they helped us define our vision for the products. They worked to understand our users and think about how, from a design perspective, we could reach our goals. From there, they’ve been working on our UX/UI design, and we collaborate on wireframes and graphic design for new features. 

Throughout this process, we decided to do a completely new look and feel for the site, so they built a new style guide with our lead designer. The site is built using Angular.js and their team works on the frontend to enhance the platform’s look and functionality. They also do user workshops and user testing, running the sessions with me. 

What is the team composition?

Steve (Managing Partner, Furthermore) serves as the lead on the UX projects. There are about 3–4 people total supporting our project, including a frontend developer.

How did you come to work with Furthermore?

We found several agencies on Google. Once we narrowed down to a few, we looked on Furthermore’s website and liked what we saw. We wrote a brief, had three agencies pitch for the work, and Furthermore won. 

How much have you invested with them?

We’ve spent in between £200,000–£250,000 (approximately $257,500–$321,800 USD) up until this point. 

What is the status of this engagement?

We’ve had an ongoing relationship since 2015. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We have a range of product KPIs that we track, looking at monthly active users and usage rates for certain features. By doing this, we can tell if people are likely to be satisfied with our product, so it has been helpful. The quality of Furthermore’s work has been fantastic and they’ve been instrumental in working toward our goals and KPIs.

How did Furthermore perform from a project management standpoint?

They’ve been very strong at managing the project. They’re flexible, organized, and we have no complaints. Their team is great at coming back to us with suggestions for improvement and tracking feedback and results.

What did you find most impressive about them?

Furthermore has taken everything to the next level—they’re a partner, not just a vendor. I rely on them very heavily, and they always come with great ideas. Listening carefully to what we want is one of their skills. They bring a strong, client-centric approach to the work. 

The team is brilliant at what they do. We like them as people, too. They’re great to work with. They are dedicated to achieving our goals rather than just building and design features. We work really well collaboratively, and they’re invested in making the project a success. 

Are there any areas they could improve?

I can’t think of anything they could improve on. 

Do you have any advice for potential customers?

Look at them as both designers and strategic partners. They have a great understanding of how business works, so make sure you give them the chance to be a real partner. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding & Web Design for Mapping Agency

"Their attention to detail and customer-oriented approach made our engagement very personalized."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2017 - July 2018
Project summary: 

Furthermore provided branding and web development services for a government-owned organization. They ran workshops to produce a brand profile, then supported efforts to develop the new site and add content.  

The Reviewer
 
1,001-5,000 Employees
 
Southampton, United Kingdom
Head, Mapping Agency
 
Verified
The Review
Feedback summary: 

Users have been delighted with the easy-to-navigate site, remarking on it’s improved design for information gathering. Furthermore was an impressive partner, bringing creative energy and thorough approaches to the engagement. Customers can expect a diligent collaborator. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of a government-owned company that helps people manage mapping data that is acquired by the government. More specifically, we help startups use this government data to start new companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Furthermore?

We hired Furthermore to help us develop our branding a launch a new digital presence.

SOLUTION

What was the scope of their involvement?

We started with a workshop around our current brands and focused on how we wanted to further develop the brand essence of our organization. We had sessions to get everyone’s views on what the brand meant to them and how customers view it because we wanted it to be more inclusive for our whole team. We developed user personas, which led to a brand profile and brand essence document.

Using all the information we produced from those exercises, we began building a new website that would be geared at our target audience. Furthermore was the primary contractor for the project, but hired a subcontractor to handle the actual coding efforts. They also handled all the design, UX work, and initial content creation with our team. 

What is the team composition?

There were 4–5 people working with us. The founders were involved, but Shane (Project Manager, Furthermore) was our project lead. 

How did you come to work with Furthermore?

We’d worked with Furthermore previously, and we liked the work they did. Because we’re a government agency, we had to go through a formal procurement process. We sent out a tender and had 12 agencies pitch for our project. We were really pleased when Furthermore came out on top, since they were our original choice. 

How much have you invested with them?

We spent around £50,000 (approximately $64,300 USD). 

What is the status of this engagement?

We worked together from 2017–July 2018. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We haven’t been tracking the traffic impact very heavily, but we’ve had quite a significant number of people giving us great feedback on the site. The extensive community of users claims the site is more usable and serves as a better expression of our brand. People can more easily get the information they need online now. 

How did Furthermore perform from a project management standpoint?

They did a great job. Everything was communicated clearly and Furthermore made sure to provide subject matter experts to work with our team. They presented information in a professional way, especially around content development, which was nice. It was good to work with the team rather than just individuals. 

What did you find most impressive about them?

Their attention to detail and customer-oriented approach made our engagement very personalized. They’re a small agency, so we felt very important to them. It’s important for us to feel like an agency cares about our goals and values the relationship, which Furthermore did. They took a lot of pride in their work. 

Are there any areas they could improve?

I honestly can’t think of anything for them to improve. They did a great job staying in our budget and I’d happily use them again. 

Do you have any advice for potential customers?

Let them lead the process. Sometimes, clients can be too specific about their needs, which limits their ability to explore. If you’re looking to reposition your brand, the first step is understanding your market and letting them know how you want to be presented. This is something Furthermore excelled in. 

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Product Design for Web-Based Sales Solution

They were able to listen very effectively to understand the exact scope of work.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2018 - Ongoing
Project summary: 

Furthermore worked to design a platform to establish a guided selling experience for a software company’s salespeople. The team interviewed stakeholders in an extensive feedback session before prototyping.

The Reviewer
 
1,001-5,000 Employees
 
London, United Kingdom
Robert Mazzucchi
Senior Product Manager, Vonage
 
Verified
The Review
Feedback summary: 

Furthermore adeptly condensed sophisticated concepts into succinct solutions. They successfully provided the development team with a meticulously gathered design plan. The resulting work allowed the client’s salespeople and end-customers to further understand the business's product offerings.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior product manager of telco enablement at Vonage API Platform. We provide products that facilitate B2C communication experiences.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Furthermore?

Furthermore helped us design a guided selling experience to help our salespeople understand what products, features, and configurations they could sell in the global marketplace. That web product would allow us to build a configured price quotation (CPQ) extension on Salesforce.com.

SOLUTION

What was the scope of their involvement?

The team came in to interview our key stakeholders to understand our capability and methodology. They captured that information and played it back to us. They then set up a series of workshops with them to define our desired goals. Gathering that feedback, they organized another workshop round while beginning to develop a prototype for an eventual solution.

I engaged with them for various iterations of the sample product, before presenting a semi-final prototype to various stakeholders in different global regions. Doing that enabled us to capture salespeople’s feedback in a structured manner.

Taking that information from internal customers, they developed a user flow before launching into the real building phase. We participated in various management exercises to verify that user flow. That user flow was taken to the development team to create the application.

We’ve now built the final experience tool, and plan on rolling it out in the next few weeks.

What is the team composition?

I had three points of contact: Steve (Managing Partner, Furthermore), Shane (Project Manager, Furthermore) and one other person.

How did you come to work with Furthermore?

They were recommended to me by some colleagues.

How much have you invested with them?

We’ve spent somewhere around $50,000.

What is the status of this engagement?

We began working together in December 2018, and the work is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The API capabilities have enabled us to process deals more quickly with the customer. It also enables our salespeople to understand what and where we can sell. We can be much clearer with our enterprise-customer base about what we can deliver. As a result, it helps manage customer expectations, helping us deliver upon our promises.

The new design has helped us ensure the right knowledge is provided to salespeople. In a complex, configurable environment, they now have information at their fingertips while having conversations with our customers and potential customers. It speeds up the sales process across the board. We’ve gotten great internal feedback throughout all phases of the project.

They passed over a robust amount of information to our development team, minimizing the amount of QA sessions. They were very meticulous in their documentation, which we appreciated.

How did Furthermore perform from a project management standpoint?

They were able to listen very effectively to understand the exact scope of work. They also succeeded in simplifying sophisticated concepts; I witnessed their ability to reduce the complex into digestible ideas. This includes succinctly articulating the most sophisticated solutions.

What did you find most impressive about them?

They were meticulous in their approach in understanding the different components of design and in working towards an effective solution.

Are there any areas they could improve?

No, they were very good all around.

Do you have any advice for potential customers?

Allow Furthermore full exposure to all parts of the business. By making yourself accessible to them, you enable them to be as creative as they can. They’ll come up with great solutions.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX for Company Blog

"Communication and collaboration with Furthermore went very smoothly."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. - June 2019
Project summary: 

Furthermore designed UX for a security solutions blog. While following corporate branding, their attention to detail highlighted the quality of their work.

The Reviewer
 
10,000+ Employees
 
Zurich, Switzerland
Web Specialist, Security Solutions Company
 
Verified
The Review
Feedback summary: 

Furthermore developed a unique UX that was well-recieved. Using an agile method, they maintained regular communication and kept their partners in-the-loop. Their effective communication strategy ensured a positive collaboration.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are one of the top three companies of access control and security solutions and they provide products for secure access to buildings and rooms. In my role as Web Project Specialist in the Group Communications department, I was responsible for the set up of th blog.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Furthermore?

Furthermore created for us a unique UX for our blog.

What were your goals for this project?

We wanted to have a unique, outstanding UX for our blog, while still be in line with our classical corporate design.

SOLUTION

How did you select this vendor?

Our IT partner suggests Furthermore as a UX partner and after a look at their portfolio and a talk we were conviced, that they are the right agency for this project.

Describe the project in detail.

We started the project with a persona workshop at the Furthermore office and from there they went into suggestions for possible directions. After we agreed on one suggestion, they designed the different formats.

What was the team composition?

We had a project manager - Shane - and a UX designer - Sarah. Also, Steve, the owner, and founder of Furthermore took part in most of the meetings and was always available for us.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are very happy with the outcome of the UX of our blog. It's unique and has some very nice details, but it is still in line with our corporate design.

How effective was the workflow between your team and theirs?

Communication and collaboration with Furthermore went very smoothly.

What did you find most impressive about this company?

I liked their agile working style and communication. We had a very regular exchange and I always knew about the status quo, eventhough we had some time pressure.

Are there any areas for improvement?

No, I'm very satisfied with the project.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer