What evidence can you share that demonstrates the impact of the engagement?
I was super satisfied with what they produced. We had two designers on our team, and we grew the team a good amount in that time. They helped us have more design power than we had in-house; without them, I don’t think we would have been able to do nearly as much work as we did.
Working with Funsize was great, and I think anybody on our team, from products managers to engineers, would say the same. We absolutely enjoyed working with them all the time. They were a great, upbeat team that was fun to be around, and the work they produced was great as well. I never had to worry about their deliverables; I always knew it would be sound logic and well-thought-through design. We didn’t have to go back and push them to go farther. They were a solid and competent crew.
How did Funsize perform from a project management standpoint?
They were really easy to work with. It was great to work with talented local people that we could count on.
We communicated via email, and they were in a lot of our Slack channels. The way they managed projects was very similar to how we did. Since they were embedded, it was really like we just added designers to our team. Everything ran very fluidly. We had a larger check-in every two weeks with the entire team, which sometimes included the design director or Anthony himself. We had several checkpoints, sprints, and retros to make sure everything was going well on both sides. They were very candid and open to feedback, as were we, so anything we went through that we needed to improve, we did on the spot. The relationship was really great.
Since they were local, they came into our office once or twice a week, depending on what was going on or if they needed to do some research with our internal teams. Toward the end of our engagement, we used them for other work a couple of times, so they were onsite for half-day workshops and stuff like that.
What did you find most impressive about them?
They were great; I can’t say enough nice things about them. They really care for their clients. I’ve worked with external agencies before that were in it for the project or dollar amount, but the entire team at Funsize was invested in how we wanted to succeed or what we needed to get done. They wanted to figure out how else they could help us. They’re very invested in the company and the people’s success, and less so on trying to collect a dollar.
Are there any areas they could improve?
Honestly, no, I don’t have any complaints. Anthony has asked what they can do better, and I’ve told him several times that I have nothing they can improve upon. It was a very seamless engagement from start to finish.
Any advice for potential customers?
Treat them like they’re a part of your team, not an external agency. I think the results will speak for themselves.