Funnel Boost Media

BACKGROUND

Please describe your company and position.

I am the VP of Investment Services of Whitestone Wealth Management

Describe what your company does in a single sentence.

Financial planning for retirees and business owners.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Funnel Boost Media to accomplish?

• Increase Web Exposure
• Generate online leads

SOLUTION

How did you find Funnel Boost Media?

Online Search

Why did you select Funnel Boost Media over others?

• High ratings
• Close to my geographic location
• Great culture fit

Describe the scope of work in detail. Please include a summary of key deliverables.

Funnel Boost has helped us increase our visibility in the SEO space in addition to improving the quality of content available online. We have received more calls from people that are searching us online. We are also focusing on a specific business segment trying to get ranked and visible in that specific market.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We rank higher in SEO
• have received more calls from online search
• online content has been improved

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always delivered items on time and in a satisfactory manner. Funnel Boost has taken the time to educate us on what they will be doing and what they are trying to achieve. The previous company we used did not allow for as much feedback and we did not have immediate results that we had with Funnel Boost.

What was your primary form of communication with Funnel Boost Media?

In-Person Meeting

What did you find most impressive or unique about this company?

We enjoyed all of the time we ever spent talking with staff. Our interactions are always productive, and they give us great confidence in their abilities.

Are there any areas for improvement or something Funnel Boost Media could have done differently?

Free Ice Cream?

BACKGROUND

Introduce your business and what you do there.

I’m the VP of a land management company. We do everything from rock climbing, land clearing, dirt work, site prep, and roads.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Funnel Boost Media?

We wanted to improve our ranking, get a better placement on Google, and have a better website so that users could get more information and find us easier. We’re a small business, so it was challenging to stand out against companies that can throw a ton of money into these projects.

SOLUTION

What was the scope of their involvement?

Funnel Boost Media provides us with web development and SEO services. Although we initially hired them for SEO, a new website became a part of the project. They’ve built our site for us from scratch and added interactive elements and images. 

The team helped us choose which photographs looked the best for our site. Since we have various types of equipment for different applications, we explained to them what we use each tool for so that they could understand the images and where to put them on the site when we send them pictures from the field. Additionally, Funnel Boost Media added a live chat functionality that can whittle down our users’ inquiries regarding our various services. They’ve added questions to get more information from the user. 

As for SEO services, they’ve tried different keywords to move us up in the Google rankings.

What is the team composition?

Jacob (COO) was the first teammate I spoke to. Since then, I’ve worked with a couple of teammates who’ve developed the website and another group working on SEO.

How did you come to work with Funnel Boost Media?

I found them through an internet search. Previously, I had worked with a provider offshore and one in our state but not our city. A couple of weeks into the latter engagement, the person I was talking to went overseas. After those experiences, we wanted to work with someone local. 

We chose Funnel Boost Media because they were local. Moreover, they listened to our vision, understood what we were trying to do, and had a plan for how they could get us there. They showed us our competitors’ rankings and shared ideas about accomplishing our goals. 

How much have you invested with them?

We spend roughly $1,000 a month with them. 

What is the status of this engagement?

We started working together in August 2022, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to Funnel Boost Media’s efforts, our rankings have greatly improved, and we’ve gotten more traffic than usual on our site after only a couple of months. The website has turned out very nice, although we still have to improve the copywriting on our side. 

The team has made the site much better than what we envisioned. Moreover, they added the live chat function unprompted and have been improving it. Thanks to that feature, if a user visits our website late at night, there’s someone to talk to them immediately. 

Every time I talk to the Funnel Boost Media team, they have a plan in place. I went into the engagement thinking I’d give them 90 days, and they’ve already surpassed what I was expecting. We’re on or ahead of target to achieve our goals, which has been good. 

How did Funnel Boost Media perform from a project management standpoint?

Their project management has surpassed my expectations. They deliver items ahead of time, and they’re really good about letting us know what they’re working on.

We’ve had a couple of in-person meetings. The first meeting was introductory, and then we met to load images onto the site because we had a lot of pictures on our phones instead of our laptops. 

What did you find most impressive about them?

Funnel Boost Media says what they’re going to do, and then they do it. They didn’t sell me a bill of goods and then didn’t come through; they’ve delivered on their promises and then some. 

Are there any areas they could improve?

The only thing I wish they could do differently is to offer social media management. They’ve gotten away from that to focus more on SEO and web development. Although I understand it’s better to be really good at a few things, I have so much confidence in them that I’d love for them to handle our social media too. 

Do you have any advice for potential customers?

My advice is to tell Funnel Boost Media what you need from them. Our end goal was to bring in more customers; we told them where our expertise was and where it wasn’t, what we needed from them, and where we wanted to end up. So far, they’ve done pretty well.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and president of Shipacarhawaii, an automobile shipping brokers group. We specialize in shipping privately-owned and commercial vehicles from the Hawaiian Islands to the mainland nationwide and back.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Funnel Boost Media?

I had originally hired another company to help us with PPC and SEO. However, they were mainly focusing on SEO and not PPC, which made our cost per lead very high at about $75 per lead. Those results made no sense in terms of ROI, so we decided to hire Funnel Boost Media.

SOLUTION

What was the scope of their involvement?

Funnel Boost Media has helped us create and manage our Google Ads campaigns — they’ve basically taken on the whole PPC efforts for us. They’ve also created a brand new site for us on WordPress because we weren’t happy with our former site. Now, they take care of all the maintenance needed for it.

Given that our service is nationwide, we’re currently running multiple campaigns simultaneously. We’re also still tweaking the campaigns to find the right audience.

What is the team composition?

We’ve worked with Jacob (COO), who has walked us through the entire process, a development team that built our website, and a PPC team that takes care of the campaigns and metrics.

How did you come to work with Funnel Boost Media?

When we realized that our previous vendor was taking us down a very dark path in terms of cost per lead, we did a little research and found Funnel Boost Media on Clutch. I also talked with other companies I found on Clutch, but Funnel Boost Media seemed to be very knowledgeable in what they did.

When I talked to Jacob, he laid everything out for me and explained how the process would work. They also interviewed me to ensure that the engagement would be a good fit for both parties, demonstrating that they weren’t interested in my money right of the bat and were more concerned about ensuring they were able to provide what we needed, which was impressive. After thinking about their proposal for a couple of days, we decided to hire them.

How much have you invested with them?

We’ve spent less than $10,000.

What is the status of this engagement?

We started working together in mid-July 2022, and we’re still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our new site looks great, and our customers love it. It is easy to use and informative. As for the PPC campaigns, our ROI is currently about 150% and increasing, which is fantastic. Additionally, Funnel Boost Media has been able to reduce our cost per lead by half. Now, our conversion rate for the website is 31%, and the click-through rate is a bit less than 12%, which are impressive metrics. Moreover, Funnel Boost Media is tweaking our campaigns to get more qualified leads, which has led to a current 23% in-house conversion rate.

How did Funnel Boost Media perform from a project management standpoint?

Funnel Boost Media’s project management has been perfect; I have nothing but good things to say about it. Usually, some vendors take up to 90 days to develop a website, but Funnel Boost Media built the new website for us in seven days and charged us very little money for it.

As for the PPC management, Funnel Boost Media is very responsive and accommodating to my input and feedback, and they answer all of my questions quickly. Whenever they can’t answer my calls, they call me back immediately, offering amazing response times.

Early into launching the campaigns, they introduced us to a portal where we can evaluate the leads by giving them thumbs up and thumbs down whether they are qualified leads or not, making our feedback very available for them. This portal also gives us visibility into our metrics, such as ad spend, cost per lead, cost per click, conversions, impressions, and average time on site. We also communicate via phone calls, occasional Zoom calls, emails, and text messages.

What did you find most impressive about them?

Funnel Boost Media’s strengths are their communication and responsiveness. They’re very responsive to our needs and make changes almost immediately. Additionally, their pricing is extremely fair.

Are there any areas they could improve?

No. They have everything well-thought-out.

Do you have any advice for potential customers?

If your budget is limited in terms of ad spend, Funnel Boost Media is the place to get it right. They’re very careful and respectful with budgets.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager for a nationwide distributor and builder of steam shower saunas and enhanced bathing systems.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Funnel Boost Media?

We brought Funnel Boost Media to improve our SEO presence and Google ranking.

SOLUTION

What was the scope of their involvement?

Funnel Boost Media does on- and off-page content enhancements to improve our SEO performance. They provide backlinking services, keyword density analysis, and other similar things.

What is the team composition?

I generally work with 2–3 people from their team. We have one main point of contact and deal with one of their leaders. 

How did you come to work with Funnel Boost Media?

I researched SEO companies and came across Funnel Boost Media. They seemed to work with companies that were similar to us. The team also had excellent reviews and was doing the specialized things we needed, so we hired them. 

How much have you invested with them?

We’ve spent around $6,000. 

What is the status of this engagement?

We started working together in December 2021, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Funnel Boost Media has improved our search rankings in terms of the keywords we’re targeting. They’ve made a lot of headway on that.

How did Funnel Boost Media perform from a project management standpoint?

They have a highly structured approach; we have designated times for speaking and receiving reports. Everything has been set up in advance in terms of communication.

What did you find most impressive about them?

Their communication skills have been great. They’re also great at understanding our needs. 

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

Being more in tune and familiar with the technical aspects of SEO will be helpful in a partnership with Funnel Boost Media. It will also help you better communicate what you need from them. 

BACKGROUND

Introduce your business and what you do there.

Respondent 1: We do window tinting for automotive, residential, and commercial windows.

Respondent 2: Our main business used to be automotive because we have a shop and a mobile service, but we shifted in the past four years to more residential and commercial. We also offer safety films and education for schools, corporations, and more.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Funnel Boost Media?

R2: We wanted to redesign the website to focus specifically on our residential and commercial services.

R1: The goal was to gain more traction in those two areas.

SOLUTION

What was the scope of their involvement?

R1: They focused mostly on the design. We’d been in charge of taking care of our Wix website but wanted something with a more professional, cleaner look, in addition to our SEO rankings increase goal.

R1: We’ve finished the website but haven’t seen the SEO results yet.  

What is the team composition?

R1: We had 2–3 meetings with Jacob (Owner) and then we got in touch with Cory (Project Manager), who is a developer and the head of that team. He acted as our main point of contact moving forward. Everything went through him.

How did you come to work with Funnel Boost Media?

R1: We did some Google searches for firms local to San Antonio and Funnel Boost stood out. We had interviews with two others as well.

What is the status of this engagement?

R1: We worked together from January 2021–March 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

R1: They created a professional and beautiful website, taking a lot of the information from our old website and putting it into a format that works better for us.

The website is on another level. It’s wonderful. Not only did they give us great results on that end, they were amazing to work with. They were amazing to work with, responsive, and gave us anything we needed.

R2: The website just switched over last week from the old solution. One of our concerns was that we would always pop up first when someone Googled “residential windows downtown San Antonio” and now the new website isn’t popping up yet.

R1: Cory spoke to us about this possibility already — expecting this drop — but they’re going to take care of it.

How did Funnel Boost Media perform from a project management standpoint?

R1: I love how they mapped everything out. 30 days after the launch, we’re going to reconvene and go over the SEO results.

R1: While they always responded to me during the working day, I wish they would have given me an update without me reaching out first. I would question where we were in the process and reach out, and then they would respond. Being more proactive in letting the customer know where they are in the process would be an improvement.

R2: The owner is very responsive. We called him on a Friday or Saturday and even though he was out of town he called us back. It’s been a good experience with them.

What did you find most impressive about them?

R1: The product stands out. What they gave to us was amazing. It didn’t take long to get it, and they understood what we were going for. After they showed us the mockup, it only took two cycles of revisions for them to deliver. They listened to us, knew what we needed, and made it happen.

Are there any areas they could improve?

R1: The communication was not bad, but a bit more proactivity with updates would have been nice. That’s my only comment.

Do you have any advice for potential customers?

R1: You should work with them. We chose to meet in-person with them, and that was nice. I’m not sure if that would work for everybody, but it helped us get our needs across immediately. Communicating over the phone or email isn’t always beneficial.

BACKGROUND

Introduce your business and what you do there.

I own a tree service company. We focus mainly on removals, but we also provide trimming, pruning, stump grinding, and cabling services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Funnel Boost Media?

We needed help with our digital marketing.

SOLUTION

What was the scope of their involvement?

Funnel Boost Media helps me with my Google My Business page, making some changes and implementing SEO strategies to improve our visibility. I had two Google My Business pages, but they merged them into one and connected it to my website.

Throughout our engagement, they’ve asked me some questions, but they do most of the work themselves. Later, I might hire them for some website work, but that’s not on our current plans.

What is the team composition?

I mainly work with Jacob (COO) and Cory (Project Manager).

How did you come to work with Funnel Boost Media?

I found them on Google.

How much have you invested with them?

I’ve spent about $1,500.

What is the status of this engagement?

We started working together around January 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to Funnel Boost Media’s involvement, I’ve achieved what I wanted to achieve. Now, I receive more than double the calls I received before our engagement. Additionally, I now have a higher conversion rate.

How did Funnel Boost Media perform from a project management standpoint?

Funnel Boost Media performs exceptionally; I didn’t expect them to work as fast as they do. We communicate via phone calls.

What did you find most impressive about them?

Working with Funnel Boost Media has really paid out so far. I worked with other SEO companies and used lead generation sites, but the clientele I got from there ended up being so unfit for me that I was losing money. Since I decided to invest more with Funnel Boost Media, I’ve been impressed with the results.

Are there any areas they could improve?

No. What they’re doing is working great.

Do you have any advice for potential customers?

Know what you’re trying to achieve before engaging with them.

BACKGROUND

Introduce your business and what you do there.

I am the owner of The Vargas Law Firm. We focus on immigration work, which involves cases of deportation, bonds, and naturalization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Funnel Boost Media?

I hired Funnel Boost Media to build a webpage for my law firm.

SOLUTION

What was the scope of their involvement?

Funnel Boost Media designed and published a webpage that potential clients could view to easily find information about the firm. The page contains my past experiences in the field as well as the services we offer.

What is the team composition?

I first spoke with Funnel Boost Media’s owner, who explained their offer and processes. Cory (Project Manager) took over from there and created my website.

How did you come to work with Funnel Boost Media?

I did a Google search for website developers, and they popped up. They had good customer reviews, so I decided to work with them.

How much have you invested with them?

I’ve spent about $1,800.

What is the status of this engagement?

I hired them in December 2019. Our engagement is ongoing because I recently asked them to recover my website after I lost it with the hosting company I was using. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When I visited their office, they introduced themselves professionally, were very quick to make appointments, and were open to providing any clarifications. They were also very nice and quick to redo my website when I lost it. All the staff at Funnel Boost Media are very generous, welcoming, and easy to work with. 

How did Funnel Boost Media perform from a project management standpoint?

They're fantastic, thorough, easy-going, and humble. After initially explaining his goal, Cory has pretty much taken care of my needs.

What did you find most impressive about them?

They are a very close-knit team, which means that I don’t need to deal with different people every time. I appreciate this structure as opposed to that of a bigger company, where they would rotate employees to interface with the client. It really makes Funnel Boost Media stand out.  

Are there any areas they could improve?

No, I don’t see anything they can improve. I’m very thankful for their group.

Do you have any advice for potential customers?

Especially if you are a business owner, you need to weigh the pros and cons of working with a certain company. Funnel Boost Media is a great partner, and they will provide the services necessary to help you with your business.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and content director of Radically Rational Media LLC, a multiplatform information and entertainment media company that is engaged in blogs, daily videos, podcasts, and more.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Funnel Boost Media?

The launching pad for our entire project would be a world-class website. Although we were media insiders, we were not website experts. We were trying to enhance our reach, and we needed help developing a website. 

SOLUTION

What was the scope of their involvement?

We gave Funnel Boost a very detailed description of what we were trying to accomplish. Since we have vast experience in American media, we know what we want. From there, Funnel Boost has started developing our website from scratch.

What is the team composition?

We’ve worked with Jacob (COO), Cory (Project Manager), and another teammate.

How did you come to work with Funnel Boost Media?

I got online and checked a list of San Antonio-based website developers. I read reviews and approaches that we could take. The first company I called based on my research was Funnel Boost. 

I intended to call six other agencies, but Funnel Boost immediately set me up to meet Jacob and Cory. After our call, I knew there was no need to call anybody else — I found the right partner. Ultimately, we chose to work with them because they were smart, like us.  

How much have you invested with them?

We’ve spent about $8,000–$9,000.

What is the status of this engagement?

We started working together in June 2021, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our website has received positive feedback from site viewers — Funnel Boost has delivered a good-looking website. They presented our platform’s content in the most compelling way possible that’s consistent with our theme and brand. Funnel Boost is very proactive about developing and presenting ideas. 

How did Funnel Boost Media perform from a project management standpoint?

Funnel Boost’s project management is one of the smoothest things I’ve ever seen. They deliver on time, and they know what they’re doing.

We’ve met in person at their office, and we’ve also communicated through phone and email. It’s important for me that we’ve got to know each other, and we’ve done that right away. Additionally, I can tell that there’s real unity and cohesiveness in their company. Jacob has done an excellent job assembling a team that reflects his ideas.

What did you find most impressive about them?

Funnel Boost’s attentiveness is impressive. They are notably professional, and they’re excellent listeners — they understand our ideas. They’ve taken the time to know us and comprehend our company’s vision and goals. Their designs have reflected our company’s aspirations — it’s reassuring because they’re actually listening. 

Are there any areas they could improve?

I can’t think of anything. My expectations for the project have been high, but they’ve exceeded them. 

Do you have any advice for potential customers?

Pick up the phone and schedule an appointment with Funnel Boost. Get your stuff together, and make sure you know what you want. Communicate your goals to their team, and know that you’ve made a good choice working with Funnel Boost. 

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a roofing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Funnel Boost Media?

We wanted to have a professional website that would give people a reason to do business with us.

SOLUTION

What was the scope of their involvement?

When we started working with Funnel Boost, they gave me a template for the site’s initial design. However, I didn’t like it, so I started talking to them to describe what I liked and disliked. There was a bit of back and forth between us until I had what I wanted. 

In terms of features and functionality, we wanted the website to convey a good image for the company. They designed our logo and created our services page. They built the website on WordPress.

At present, the website is already launched, and we continue working on it. 

What is the team composition?

We work with Cory (Project Manager & Frontend Developer), who’s our main point of contact. 

How did you come to work with Funnel Boost Media?

I looked online for development companies and called a few of them. Those companies had high prices, so when I called Funnel Boost, we worked out a price that was good for me. They also had good reviews, and they came up in the first page of Google search results. Those were the reasons I chose them. 

How much have you invested with them?

We’ve invested around $5,000.

What is the status of this engagement?

We started working with them in January 2019, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We get plenty of compliments from users, who say that the website looks great and they like it. In fact, they describe it as one of the best roofing companies they’ve seen. The designs we’ve worked on together look great. In the end, the project has turned out good; other roofing companies use my website as a good example because of its design. 

How did Funnel Boost Media perform from a project management standpoint?

Funnel Boost’s communication is good. In terms of deadlines, they take a bit too long to deliver. However, that might either be because I’m an impatient person or this process takes time to finish. Either way, they’re a great team. In fact, if I’m going to invest my money on a website all over again — if I’m looking for a professional team that I can trust to do a good job — I’ll definitely hire Funnel Boost again. To communicate, we typically use emails and text messages. 

What did you find most impressive about them?

They’re responsive and patient especially with me; I’m a highly particular person with how I want things done. For instance, I don’t let any marketing or web development company dictate how my website is going to be done. With that in mind, Funnel Boost is highly patient in giving me what I want. 

Are there any areas they could improve?

They should have someone who can proofread everything before going live. For context, they’ve put content that has grammatical errors. When I proofread it, I find that the content doesn’t make sense. It’s not my job to correct such mistakes, but I do it because they can’t seem to fix these things even after three times of corrections. Simply put, they should be more knowledgeable in terms of grammar. 

Do you have any advice for potential customers?

Have a clear idea of what you want, and explore other websites to get ideas, designs, and content. Put everything together and condense it in one idea, and then give it to Funnel Boost. That way, they can come up with the best website possible. They’re going to do a good job, but it’s going to be their way unless you propose how you want to do it.

BACKGROUND

Introduce your business and what you do there.

I’m an executive assistant at Anchor Bend.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Funnel Boost Media?

We originally hired Funnel Boost for click-funnel marketing. Eventually, we also used their web design services for our website. 

SOLUTION

What was the scope of their involvement?

In the beginning, we had a consultation call with Jacob (COO). After that, we had other touch-and-go calls to nail down the specifics of our project. Then, I was handed over to Cory (Project Manager). After a series of back-and-forth meetings, the team presented a fully fleshed-out idea for the project. 

At present, we’re doing a website development project. We’ve only provided them with the cover of the book that the website is based on; they’re creating everything from there. Going forward, we’ll be working on the marketing side of the project. 

What is the team composition?

I mainly work with Jacob and Cory. A team of people works behind the scenes. 

How did you come to work with Funnel Boost Media?

Funnel Boost was referred to me. 

How much have you invested with them?

We’ve invested around $2,500 for the website. 

What is the status of this engagement?

We started working together in August 2021, and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our success metrics are based on their accessibility and turnaround times for revisions. Funnel Boost responds to us quickly; if we send them a message via email or text, they get back to us within 1–2 hours. I’ve also had to make a quick phone call to them a couple of times before, and they’ve answered pretty much right away. 

We also check the number of revisions we can make with them. Based on our experience, other companies tend to be — for lack of a better word — lazy after 3–4 revisions. By that time, they aren’t as accommodating as they’ve been in the beginning. Luckily, Funnel Boost doesn’t use that kind of approach; they do whatever we want within a reasonable amount of time.

How did Funnel Boost Media perform from a project management standpoint?

Their project management has been good. Our communication has been through emails and text messages.

What did you find most impressive about them?

The Funnel Boost team is a master of customer service. Even though we’re not familiar with them, they’ve been able to present themselves clearly. Jacob has articulated well what they do and what they don’t do. He’s also willing to refer us to other people if they can’t do a certain task. In other words, they’re not selfish — we appreciate that.

On top of that, their accessibility and willingness to make their customers happy are highly valuable. Because of that, we’ve referred them to a couple of other businesses. In fact, I've personally referred them to other people in my network. Overall, it’s extremely refreshing to be working with them.

Are there any areas they could improve?

No, there aren’t any.

Do you have any advice for potential customers?

Have as much clarity as possible on what you want to accomplish. That way, Funnel Boost can help you better. If you don’t do that, you’ll be volleying back and forth in a guessing game. Moreover, don’t be afraid to ask questions; they’re experts, so they’re more than willing to answer any questions you have.