FULLeSTOP

BACKGROUND

Please describe your company and position.

I am the General Manager of a wellness & fitness company

Describe what your company does in a single sentence.

An unfiltered philosophy that drives us to create a community and a gym for all.No judgments means room for everyone, regardless of shape, size, age, race, gender or fitness level. No matter your workout of choice, we want you to feel good while reaching your goals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FULLeSTOP to accomplish?

• We hired FULLeSTOP with the specific goals of revamping our website to create a visually appealing, user-friendly, and informative online platform that would showcase our fitness services, attract new members, and engage our existing community.

SOLUTION

How did you find FULLeSTOP?

Online Search

Why did you select FULLeSTOP over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from FULLeSTOP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

FULLeSTOP provided an exceptional scope of work, going above and beyond to meet our needs. They designed a visually stunning website that perfectly reflected our fitness brand's image, incorporating vibrant visuals, intuitive navigation, and clear messaging. They also optimized the website for mobile responsiveness, ensuring a seamless user experience across devices.

Key deliverables included a class schedule, online membership sign-up, trainer profiles, and integration with our social media platforms.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project were outstanding. We experienced a significant increase in website traffic and online inquiries, leading to a rise in new memberships. The revamped website provided potential members with a comprehensive understanding of our services, resulting in higher conversion rates. Additionally, the user-friendly interface and seamless online booking system enhanced the overall member experience and streamlined our administrative processes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

FULLeSTOP's project management was exemplary. They consistently delivered items on time, showcasing their professionalism and commitment to meeting deadlines. Throughout the project, they were responsive and attentive to our needs, promptly addressing any concerns or requests that arose. Their effective communication and ability to understand our vision resulted in a seamless collaboration.

What was your primary form of communication with FULLeSTOP?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about FULLeSTOP was their ability to capture the essence of our fitness company and translate it into a visually engaging website. They showcased a deep understanding of the industry, incorporating features specific to our fitness services. Their attention to detail, creativity, and expertise in user experience design truly set them apart.

Are there any areas for improvement or something FULLeSTOP could have done differently?

In our experience, FULLeSTOP performed exceptionally well, and it is challenging to identify areas for improvement.

BACKGROUND

Please describe your company and position.

I am the Owner of an ecommerce company

Describe what your company does in a single sentence.

MNO Fashion Retailers, we are a company focused on providing trendy and fashionable clothing, accessories, and footwear through its retail stores and online platforms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FULLeSTOP to accomplish?

• We hired FULLeSTOP with the specific goals of revamping our online presence and creating an exceptional e-commerce website that would enhance the customer shopping experience across our multiple fashion retail stores.

SOLUTION

How did you find FULLeSTOP?

Online Search

Why did you select FULLeSTOP over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from FULLeSTOP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

. FULLeSTOP delivered an outstanding scope of work, providing us with a comprehensive web design and development solution. They designed a visually stunning and intuitive website that perfectly reflected our brand's aesthetic and showcased our vast range of fashion products.

They ensured seamless integration of our inventory and payment systems, enabling smooth online transactions. Key deliverables included responsive design, personalized user accounts, product catalogs, and a user-friendly checkout process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project were phenomenal. We experienced a significant increase in website traffic and online sales, which positively impacted our revenue growth. The revamped website successfully attracted more customers, engaged them for longer durations, and resulted in higher conversion rates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

FULLeSTOP's project management was exemplary. They demonstrated great professionalism, delivering all the items on time and within the agreed-upon budget. Their team was highly responsive, promptly addressing any issues or concerns that arose during the project. They actively sought our input and incorporated our feedback seamlessly, ensuring that our vision was brought to life.

What was your primary form of communication with FULLeSTOP?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about FULLeSTOP was their ability to capture the essence of our fashion retail company and translate it into a visually appealing online platform. They showcased a deep understanding of the industry, incorporating features and functionalities that were tailored to our specific needs. Their attention to detail and commitment to providing an exceptional user experience truly set them apart.

Are there any areas for improvement or something FULLeSTOP could have done differently?

In our experience, FULLeSTOP demonstrated excellence in their work, and it is not possible to locate any area for improvement

BACKGROUND

Please describe your company and position.

I am the FOUNDER of a hospitality & leisure company

Describe what your company does in a single sentence.

we specialize in investing and managing hospitality assets worldwide, including hotels, resorts, and related real estate properties.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FULLeSTOP to accomplish?

• We engaged FULLeSTOP with the specific goals of enhancing our online presence and creating a website that would effectively showcase our hospitality company operating hotels, resorts, and restaurants. We wanted a website that would captivate potential guests, highlight our amenities, and drive online reservations.

SOLUTION

How did you find FULLeSTOP?

Online Search

Why did you select FULLeSTOP over others?

• Pricing fits our budget
• Great culture fit
• Good value for cost

How many teammates from FULLeSTOP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

FULLeSTOP delivered an exceptional scope of work that surpassed our expectations. They designed a visually stunning website that perfectly captured the essence of our brand and the unique offerings of our properties. The website incorporated intuitive navigation, immersive visuals, and seamless integration of online reservation systems. FULLeSTOP also optimized the website for mobile responsiveness, ensuring a seamless user experience across different devices.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project have been remarkable. We experienced a significant increase in website traffic, leading to a substantial rise in online reservations. The revamped website has greatly enhanced our brand image and credibility in the industry, attracting more guests and driving revenue growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

FULLeSTOP's project management was exemplary. They delivered all the items on time, ensuring a smooth and efficient process from start to finish. Their team was responsive, proactive, and attentive to our needs. They maintained open lines of communication and actively sought our feedback at each stage of the project, incorporating our suggestions seamlessly.

What was your primary form of communication with FULLeSTOP?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about FULLeSTOP was their ability to understand our unique hospitality business and translate it into a captivating online presence. They showcased an in-depth knowledge of the industry, demonstrating their expertise in designing websites specifically tailored to the needs of hotels, resorts, and restaurants. Their attention to detail and commitment to delivering a superior UX truly set them apart.

Are there any areas for improvement or something FULLeSTOP could have done differently?

. In our experience, FULLeSTOP performed exceptionally well, and we do not see areas for improvement

BACKGROUND

Please describe your company and position.

I am the Owner of RST Logistics AS

Describe what your company does in a single sentence.

RST Richard Saether Transport AS is a company that provides transportation services, specializing in logistics and freight forwarding solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FULLeSTOP to accomplish?

• We hired FULLeSTOP with the specific goal of revamping our company's online presence and creating a user-friendly website that would enhance our logistics and supply chain management services.
• We also hired them to develop tailored features and functionalities on the website to meet our specific requirements, such as online booking systems, tracking tools, or customer communication platforms.

SOLUTION

How did you find FULLeSTOP?

Online Search

Why did you select FULLeSTOP over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from FULLeSTOP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

FULLeSTOP performed a comprehensive and in-depth scope of work, beginning with a meticulous examination of our requirements and developing a detailed plan. The primary objectives encompassed the creation of an aesthetically pleasing and user-friendly website, optimizing it for mobile devices to reach out to our customers through innovative digital marketing solutions and customized functionality for our online booking systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project yielded outstanding measurable outcomes for our company. We experienced a significant increase in website traffic and engagement, leading to a higher conversion rate of visitors into actual clients. The revamped website also improved our brand image and credibility in the industry, resulting in increased customer trust and loyalty.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

FULLeSTOP demonstrated outstanding project management capabilities, successfully adhering to the agreed-upon timelines and ensuring a seamless and punctual execution. Their team was highly responsive, maintaining effective communication and attentiveness to our requirements. They actively solicited feedback at every stage of the project and skillfully incorporated our suggestions for an optimal outcome.

What was your primary form of communication with FULLeSTOP?

In-Person Meeting

What did you find most impressive or unique about this company?

What impressed us most about FULLeSTOP was their attention to detail and their ability to understand our unique requirements. They took the time to grasp the intricacies of our logistics and supply chain management processes, ensuring that the website design and functionalities were tailored to our specific industry needs. Their expertise in web design and development, combined with their knowledge of our industry, set them apart from other agencies.

Are there any areas for improvement or something FULLeSTOP could have done differently?

We had the pleasure of working with FULLeSTOP for our web design and development needs, and overall, the experience was extremely positive. They demonstrated exceptional expertise and delivered high-quality results that exceeded our expectations, therefore they are superb in all areas.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of LMN NY Corporation

Describe what your company does in a single sentence.

LMN NY Corporation is founded on the principle that hospitals and physician practices require a partner whose primary goal is to advance its clients’ key business performance metric. We act as an extension practice to help clients achieve their objectives, collaborate with then to navigate today’s challenges, and help them prepare for the changes that lie ahead.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FULLeSTOP to accomplish?

• I hired FULLeSTOP to design a website for my healthcare organization focused on delivering innovative medical solutions . The scope of work included the design and development of the website , IT infrastructure to reach out to our customers through innovative digital marketing solutions.

SOLUTION

How did you find FULLeSTOP?

Online Search

Why did you select FULLeSTOP over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from FULLeSTOP were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work undertaken by FULLeSTOP was extensive and comprehensive. They conducted a thorough analysis of our requirements and created a detailed plan. The key deliverables included designing a visually appealing and intuitive website, optimizing it for mobile responsiveness, integrating advanced search and navigation functionalities, and ensuring seamless integration with our existing systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project were that the website was developed and deployed successfully, and it was up and running on time. FULLeSTOP also provided excellent project management, ensuring that any issues, questions, or requests were responded to promptly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

FULLeSTOP's project management was exceptional. They delivered all the items according to the agreed-upon timelines, ensuring a smooth and timely execution. Their team was responsive, communicative, and always attentive to our needs. They actively sought feedback throughout the project and incorporated our suggestions effectively.

What was your primary form of communication with FULLeSTOP?

In-Person Meeting

What did you find most impressive or unique about this company?

What I found most impressive about them was their professionalism and the expertise of their web development team. They had the technical skills and experience needed to create a custom web design from scratch with a user-centered design and complex CMS development

Are there any areas for improvement or something FULLeSTOP could have done differently?

I cannot think of any areas for improvement. FULLeSTOP provided an excellent web development service, and I would highly recommend them.

BACKGROUND

Please describe your company and your position there.

Owner / founder of Expert4Travel India Pvt Ltd.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FULLeSTOP, and what were your goals?

Video consultaion Platform

SOLUTION

How did you select this vendor and what were the deciding factors?

Found them through an already realised and similar website crosschecked witch clutch.co

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We gave them a briefing. they made a quote that was OK with us we signed and off it went they used PHP7 (instead of 8) and Laravel

How many people from the vendor's team worked with you, and what were their positions?

We had a lazy and incapabable project manager plus a team of about 3

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our idea was to create a video consultation platform for the travel industry. We have chosen Fullestop over other companies because of their experience in creating such things. They proposed a good price for desired functionalities. The contract was signed and then we were assigned a project manager who, during the contract, proved to be lacking in communication and English skills moreover he was not the brightest candle on the cake. This slowed down the development. In the last phase of the project Fullestop tried to recuperate part of their initial price offering in trying to mark every single requirement as payable out of scope add-on.

To summarize, Fullestop should basically be qualified to do decent work (on paper). But be careful when putting down the requirements as not to miss on evident things (nothing is evident with these guys) also be aware of the project lead and have it checked in depth through references. For us as customers, it was a bumpy ride during which we had to cope with many shortcomings and untransparent behavior from Fullestop side. We never succeeded in creating any sense of urgency in them.

Except if it was concerning payments to them. The only thing you can rely on is their greed. This is why we sent them our bill according to contract for the massive project delay In short: Don't expect innovative ideas or good customer service from their team. Would we work with Fullestop again? not. Their business ethic is clearly out of scope. at the end of the project we ditched Fullestop and their botch-up job and handed the messed up project over for real completion and bugfixing to a professional company who now also does the maintenance and enhancement job.

Describe their project management style, including communication tools and timeliness.

They did not have a structure

What did you find most impressive or unique about this company?

Nothing. Not to be recommended.

Are there any areas for improvement or something they could have done differently?

Do not expect innovative stuff from their side., their overall customer commitment could certainly have been much better (as to none).

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of TalentEdge, one of the largest education companies in India. We work in executive education, online certification for degrees, and enterprise.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FULLeSTOP?

We needed additional development help. Our product line is large, with a lot of automation on the backend and many different frontend learning environments. We were looking for a team to work on several different projects.

SOLUTION

What was the scope of their involvement?

We started with a simple user profiling project to organize the user data of our past students. They built a dashboard that allows us to explore this data. It uses distributed technologies—Angular, MongoDB, React, and PHP.

They worked on a voice quality project, which measures recordings of each of our call center events, scoring how the call went. It’s an AI-based system, which uses Google Assistant as a tool to interpret the voice into a text.

We’ve also developed a lot of things in-house, for which they audited our workflows and the products themselves. They built test cases and use cases for us, using a lot of automation tools to test our systems and check the load.

What is the team composition?

I interacted with four or five managers, the CTO, and the COO. For the audit work, they brought in one manager, one QA manager, and two QA resources to test the product.

How did you come to work with FULLeSTOP?

They were referred to us by one of our partner companies who spoke highly of them.

What is the status of this engagement?

We started working together in 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m really satisfied with them. When the work started, I was quite apprehensive about outsourcing, but since bringing them on board, I’ve not recruited a single person. Using an external agency is cost effective and provides a team with a range of different skillsets.

How did FULLeSTOP perform from a project management standpoint?

There’s a dedicated project manager, and the project management is good—it’s done through a digital tool. We have a daily standup meeting as well as a weekly review. Generally, we meet in-person every month, or month and a half.

The process is fantastic. They not only absorb the requirements, but they also bring a lot of knowledge from their past work. In our initial discussions, they listened to our problems and came with ideas and an approach. We agreed to the scope of work, then they made a full product roadmap diagram, with a timeline.

What did you find most impressive about them?

They’re very open for feedback. They come up with their own solutions and offer a lot of suggestions to improve our product. We’ve really benefited from their knowledge.

Are there any areas they could improve?

I’m looking to build a lot of things in AI with them, so I need to see what kind of data scientists they can hire. It’s an area that I’m looking forward to working with them on.

Do you have any advice for potential customers?

No, I can't name anything.

BACKGROUND

Please describe your company and your position there.

iDesignSimple is a web design company in Western Australia. I run it myself while working in other areas of the IT industry. Generally, I engage with companies to assist with bigger projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FULLeSTOP?

I have a new client that’s starting up in the equipment industry in Mandurah. He wants a fully-automated system that has multiple offices so that customers can select locations, view the availability of equipment, and pay for it online. I hired FULLeSTOP to help me with this.

SOLUTION

How did you select this vendor?

I researched a few companies that I could collaborate with for projects.

Describe the project and the services they provided in detail.

They designed and developed a mobile-friendly website from scratch with very little input provided by the client.

What was the team composition?

There’s a team leader that’s very helpful and guides the staff under him, which means that I don’t have to chase anyone.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The client has nothing and is running his business at the moment over the phone, with no real system in place. Having this website will mean that the admin work will drop dramatically. It’s linked to a national accounting service as well, which means that all that part of the work will be straightforward.

How was project management arranged and how effective was it?

All staff members have been approachable and were very quick at providing quotes. They regularly communicate via Skype and email.

What did you find most impressive about this company?

This company had all the documentation and a checklist of what they required for the start of the project. This allowed a seamless process leading into the development mode.

Are there any areas for improvement?

This project took longer than originally estimated; however, the scope of work was quite large.

BACKGROUND

Please describe your company and your position there.

We are an Australian-based jewelry store with an established network of brick and mortar stores.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FULLeSTOP?

We hired FULLeSTOP to design and code our entire website. 

What were your goals for this project?

The end goal was a state-of-the-art website that facilitated multiple supplier integrations and online sales.

SOLUTION

How did you select this vendor?

Few agencies were able to meet the complexity and sophistication of our requirements. Of the 20-25 companies I approached, FULLeSTOP—referred by a colleague—was the only one that satisfied all of our needs. Although initially hesitant to use a little-known overseas company, I quickly realized they were a hidden gem and became immediately confident in our decision. 

Can you go into detail about the services they provided and the scope of the project?

Responsible for all web design and development, AdWords campaigns, and SEO, this company really did it all. They analyzed the scope I provided them and developed a much more comprehensive plan, detailing areas where I could expand creatively and be more adventurous with the site. 

What was the team composition?

FULLeStop’s owner served as the lead director. My primary point of contact was a personal manager, who also liaised with team members in expert-specific areas such as design, coding, and marketing. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The website has exceeded our initial expectations. It features a flexible, scalable design that we can build upon and reinvest in for future phases. 

How was project management arranged and how effective was it?

FULLeStop has remained engaged throughout the entire process, constantly keeping me informed. They promptly answered all Skype calls and emails. 

What did you find most impressive about this company?

Thanks to their exceptional coding talent, they are capable of tackling any challenge. They have delivered everything I asked of them and more. From the start, I have had the utmost confidence in FULLeSTOP and their capabilities, and I look forward to our continued partnership.

Are there any areas where they can improve?

I have zero complaints.

BACKGROUND

Please describe your company and your position there.

I’m the founder of a big data analytics firm for the finance and hospitality industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FULLeSTOP?

We needed a SaaS solution for website development and database engineering.

What were your goals for this project?

We wanted to develop an entirely new SaaS service for businesses that used complex data-science and featured a user-friendly UI.

SOLUTION

How did you select this vendor?

I worked with the team at FULLeSTOP when I was with another company. Having a successful multi-year relationship made them an obvious choice.

Can you go into detail about the services they provided and the scope of the project?

FULLeSTOP started by helping us understand the development requirements needed to meet our business objectives. Next, they created a development schedule and set deadlines. Then their team led the development work of the solution.

What was the team composition?

We worked with one manager, and several engineers with diverse skill sets.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

FULLeSTOP delivered exactly what we requested.

How was project management arranged and how effective was it?

The project manager outlined the tasks required to meet the end deliverable. They oversaw the process, was our main contact for communication, and ensured a quality outcome.

What did you find most impressive about this company?

They have excellent bench strength, which resulted in an ability to meet almost all of our technical needs. They could tap into the skills of a large team of developers and engineers to address issues as they came up. They were also very responsive and reliable.

Are there any areas where they can improve?

While they did a great job in creating a routine communication protocol, it’s always challenging to communicate across so many time-zones (their engineers are based in India). It would’ve been helpful to have a more formal schedule to work with the developers, perhaps using a program like Basecamp or a regularly scheduled Skype call. I’m sure they would have implemented this if we’d made the recommendation during our engagement. They were always willing to take suggestions to improve.