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Full Metal Software - your software development partner. For over 16 years, Full Metal Software has delivered custom software across a wide range of industries. Some of our services include legacy software takeover, team extension, bespoke projects and project rescue. For all your C# .NET and older Microsoft technologies (including Office 365 extensions and integrations), look no further.
Zanzibar Amber Resort, YourGene Health, Pastdrives Ltd
“It’s been a very good and positive experience.”
Full Metal Software developed a baseBot molecular diagnostics platform to replace a legacy system built on Excel spreadsheets. They’re currently in the validation phase of the five-phase process.
“It’s been a very good and positive experience.”
Dec 2, 2019
Full Metal Software’s platform has eliminated the need for multiple spreadsheets, delivering significant time-saving results. They manage the project seamlessly, implementing internal ideas while sharing their own insights. The team is transparent and delivers high-quality work on time.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a research and development scientist at YourGene Health, a molecular diagnostics group. We design, manufacture, and sell in-vitro diagnostics.
What challenge were you trying to address with Full Metal Software?
We did a lot of our work using Excel spreadsheets, and it was getting a bit unwieldy. We were looking for a company to develop baseBot software.
What was the scope of their involvement?
Full Metal Software completed the technical aspects of making our baseBot software. We had a really good kickoff meeting, during which we looked at different specifications we wanted. From there, Full Metal Software broke the project down into five phases.
They implemented a login page, a process number generator, and two complicated product design sheets. We have lots of components in our designs that need to be tweaked slightly to give a bit of a balance within the products. They managed to create a system that takes each previously used component and imports all of that information. The system is interactive, so we can tweak it and then see how the output is.
The software is hosted on Asura. This gives us control over the project in the future.
What is the team composition?
There are 2–3 people. The developer has been really hands-on and engaged with their work. Ben (Software Solutions Development Expert, Full Metal Software) oversees the project very well. He gives the developer space to interact with us. When the developer is on holiday, they make sure there are people there to answer our questions.
How did you come to work with Full Metal Software?
We outsource our IT to another company, and we initially approached them with the idea for this project. We told them that we wanted a more advanced system. They said they had a contact that would be a good fit for us, and that was Full Metal Software. We had a couple of meetings with them to feel out their competencies. We looked at the testimonials of previous customers, and that was the main drive in deciding to work with them.
How much have you invested with them?
My company has spent £30,000 (approximately $39,500 USD).
What is the status of this engagement?
We began working together in August 2018. We’re currently in the validation phase.
What evidence can you share that demonstrates the impact of the engagement?
The validation phase is scheduled to take about six months. Until then, we won’t be able to see the real benefit of the project. The system they built is like what we had on Excel, but one of the major benefits is we only have to validate one piece of software rather than more than 30 Excel spreadsheets. That is a major time-saver.
How did Full Metal Software perform from a project management standpoint?
Project management has been very good. Although it’s like speaking two different languages between our computer and scientific backgrounds, they’ve worked really hard to implement our ideas. They’ve also pushed their own ideas that they know will benefit us.
The project has been very well managed. When we need to tweak things, they’ve allowed for that. They’ve also been really clear if they feel the work is going above and beyond what we had agreed on. Everything has been transparent, and they’ve done very well.
What did you find most impressive about them?
They met with us at the end of the development phase to sign off, and they said that they were happy with the project. The project has gone well.
Are there any areas they could improve?
No, there’s nothing they could have done differently.
Do you have any advice for potential customers?
Have very well-defined user needs and specifications. If you go in with a clear idea, they can help you. Anyone in the bioscience manufacturing space who is considering using them should just meet with them, and they’ll see that they’re very competent guys who get their work done. I don’t think anyone would have any issues working with them.