What evidence can you share that demonstrates the impact of the engagement?
We didn’t see any results for six weeks, but once Full Fat found a sweet spot in an educational campaign, we went from a few subscribers to 300–400 sales in 8–12 weeks. Their work gave us brand awareness and put us in a strong category to appeal to high-end stockers. It generated a lot of interest that we wouldn’t have attracted otherwise.
How did Full Fat perform from a project management standpoint?
They’re the only external vendor I’ve worked with that’s truly available all the time. They used a WhatsApp group. The team was always tweaking things and on hand if there was ever an issue.
What did you find most impressive about them?
Full Fat understood that they’re not an agency their customers stay with forever. They’re pricey, but they saved us money in doing the hard work and finding our niche demographic.
Are there any areas they could improve?
In my opinion, they could have done a bit more with the budget we gave them. However, they’ve since sent me a new pricing structure that’s more achievable for a startup.
Any advice for potential customers?
Be completely open. Provide as much information as possible. Also, the things you know about your business may not be what engages your audience. Be flexible in trying out different messages to find out what works.