Fulcrum Digital

What evidence can you share that demonstrates the impact of the engagement? 

We did a year of user testing and had neither downtime nor lowered productivity, which indicated success. We wanted the launch to be absolutely flawless, which it was. There was no reverting or panicking. Although there were a few bugs because of the large number of users, they were fixed almost instantaneously. Otherwise, the launch went beautifully and I couldn’t have asked for a better one. 

How did Fulcrum Digital perform from a project management standpoint?

I worked with them almost every day, holding a 2-hour-long conference call with them every morning. They constantly communicated so I didn’t have any issues. 

What did you find most impressive about them?

I was impressed by their depth of understanding of our wants. They spent a lot of time getting to know the project. Their communication and accessibility were great, which was key to the project’s success. 

Are there any areas they could improve?

No, nothing stands out. I wish I could say that we had issues since it was such a long project, but the entire process went smoothly.

Do you have any advice for potential customers?

Be engaged. As long as you, the client, are available, Fulcrum Digital will be available. Things can and will change during such a long, complex process, so make sure you’re accessible and have a dedicated team. Additionally, make sure you have multiple stakeholders to see the project through.