Fulcrum Digital - Digital Velocity, Delivered!
Fulcrum Digital offers information technology consultancy services in the fields of banking and financial, insurance, higher education, food services, healthcare, life sciences, legal and manufacturing.
We specialize in digital transformation and machine learning, delivering enterprise-grade software products and services. At Fulcrum, our baked-in agility allows us to continuously evolve and provide increasing value to global clients. Our experience, employees and enterprise expertise drive our endless pursuit of innovation, propelling our company into emerging technologies and markets. As an expeditious company, we continuously adapt and mature our practice, striving to become the leading authority on digital transformation in the global marketplace.
headquarters
other locations
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MOW Mothership - Pieni Roobertinkatu 9Helsinki 00130Finland
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Recommended Providers
Focus
Portfolio
Picciano and Scahill, India First Life Insurance, Independence Blue Cross, University of London South Bank, University of West London, Apria Healthcare, Opus Neo, Creative Dining Services
Insurance Company Unlocks New Revenue-Generation Avenue with an Online Platform
This Life Insurance-provider created a digital platform that helped customers buy directly – read how.
Read the full case study at https://fulcrumdigital.com/casestudies/
Healthcare Company Revolutionized the Ordering Process to Achieve 97% Efficiency
This healthcare company partnered with Fulcrum Digital to build an easy-to-use online portal using PHP/Laravel technology for order management.
Read the full case study at https://fulcrumdigital.com/casestudies/
Digital Transforming of IT services with RPA
The rapid adoption of RPA (Robotic Process Automation) is no surprise, considering the significant value it can deliver. Being a certified partner of “UiPath”, Fulcrum’s analysts undertook a complete POC of the manual processes and provided a roadmap to convert the AS-IS process.
Read the full case study at https://fulcrumdigital.com/casestudies/
Automating Invoice Processing System
As a certified partner of “UiPath”, Fulcrum Digital undertook a complete POC of the manual processes and provided a roadmap to convert the AS-IS process.
Read the full case study at https://fulcrumdigital.com/casestudies/
Automating Hospitality Services with RPA
Accelerated cycle times for key processes, such as policy issuance, claims processing and the financial reporting statement close.
New and improved sales and customer service interactions and delivery models.
Read the full case study at https://fulcrumdigital.com/casestudies/
Unlocking Faster Delivery through Digital Transformation
How a 30-year old anti-counterfeiting company experienced a 39% drop in errors, 16% reduction of cost, and 23% increase in productivity.
Read the full case study at https://fulcrumdigital.com/casestudies/
Reviews
the project
System Dev & Design for Insurance Defense Law Firm
"Their communication and accessibility were great, which was key to the project’s success."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the former director of IT operations at Picciano & Scahill, PC, an insurance defense law firm.
What challenge were you trying to address with Fulcrum Digital?
I’ve been fully involved in all aspects of IT and software development and was tasked with building a case management system for the firm in 2001. We used XML to build the system but it became an outdated programming language. So, we hired Fulcrum Digital because it was time for a complete overhaul of the app and the language used to build it.
What was the scope of their involvement?
Fulcrum Digital rebuilt the entire platform from the ground up using .NET. They also developed the backend and used Angular JS for the framework. In addition to redesigning the UI, the team redid all of the workflow processes and integrations with our third-party web service provider.
What is the team composition?
About 15–20 people worked on the project.
How did you come to work with Fulcrum Digital?
After reaching out to me, they came to our office. We decided to work with them because they had an appealing approach, solid communication skills, and a good understanding of our needs.
How much have you invested with them?
We invested between $200,000–$999,999.
What is the status of this engagement?
We worked with them in Sep 2015–May 2019.
What evidence can you share that demonstrates the impact of the engagement?
We did a year of user testing and had neither downtime nor lowered productivity, which indicated success. We wanted the launch to be absolutely flawless, which it was. There was no reverting or panicking. Although there were a few bugs because of the large number of users, they were fixed almost instantaneously. Otherwise, the launch went beautifully and I couldn’t have asked for a better one.
How did Fulcrum Digital perform from a project management standpoint?
I worked with them almost every day, holding a 2-hour-long conference call with them every morning. They constantly communicated so I didn’t have any issues.
What did you find most impressive about them?
I was impressed by their depth of understanding of our wants. They spent a lot of time getting to know the project. Their communication and accessibility were great, which was key to the project’s success.
Are there any areas they could improve?
No, nothing stands out. I wish I could say that we had issues since it was such a long project, but the entire process went smoothly.
Do you have any advice for potential customers?
Be engaged. As long as you, the client, are available, Fulcrum Digital will be available. Things can and will change during such a long, complex process, so make sure you’re accessible and have a dedicated team. Additionally, make sure you have multiple stakeholders to see the project through.
They carried out an extremely successful product launch thanks to their solid work and extensive expertise. Any bugs Fulcrum Digital encountered were remedied quickly, resulting in an overall smooth process. Throughout the partnership, the team's understanding of the business’ needs came in handy.