Mobile App & Game Development Company

FuGenX Technologies is an award-winning Mobile App Development and Game Development Company that is pioneered in bringing the products and ideas into Mobile Space with high quality.

We help clients in identifying risks and opportunities that address both short-term challenges as well as long-term value creation. FuGenX has delivered 400+ Web Apps with 750+ Apps and Games in iOS, Android, BlackBerry, Windows 8 etc. in both native and cross-platform. Among these are award-winning and Top 10 downloaded Apps and Games in the Store. Now it has become one of the world’s premier software development companies for iPhone, iPad, Mac, Android, BlackBerry, Windows Mobile and Web application development.

  • FuGenX is the award-winning mobility company Headquartered in Bangalore with the sales office in Chantilly, Virginia and Representative Office in Dubai UAE.
  • Developed more than 1000+ Mobile Apps and Games.
  • 200+ Creative Mobile Engineers
  • Worked with many startups to Fortune 500 and Global 2000 Companies across the Globe
  • Developed few Award Winning Top 10 listed Apps and Games.
  • Follows efficient Project Management Model (i.e Agile)
  • Winner of Deloitte Technology Fast 50 India & Fast 500 APAC 2012 & 13.
 
Undisclosed
 
$25 - $49 / hr
 
50 - 249
 Founded
2008
Show all +
Bangalore, India
headquarters
  • #26, 6/A, 23rd Main Road, Marenahalli , JP Nagar 2nd Phase,
    Bangalore, KA 560078
    India
other locations
  • 14175 Sullyfield Circle, Suite # 400
    Chantilly, VA 20151
    United States
  • 16 Hanover Square Mayfair
    London, LND W1S 1HT
    United Kingdom
  • Office 1003, Damac XL Tower, Business Bay
    Dubai 1211
    United Arab Emirates

Portfolio

Key clients: 

Vodafone, BigBasket, BPCL, Alitalia, etisalat, Tata Consultancy Services, AstraZeneca, Alcatel-Lucent, PMC, NovaSys, Canon, Sony, Unicef, Agilent Technologies, 24/7 Customer, Symphony, Williwams Lee, Landmark Group, Praxair, Atlas Copco

Slendit

Slendit is a marketplace for rentals using peer-to-peer, & consumer-to-peer model. You can borrow the things you want from your own neighborhood.

Customers can borrow the things they want from their own neighbourhood.

Slendit offers privacy, insurance and liability protection on each product they borrowed

Customers can pay for the borrowed

goods online or through cash

Vistit App link: https://itunes.apple.com/us/app/slendit/id1211065809?mt=8

Namdhari's Fresh - 100% Veg Grocery Store App Developed by FuGenX

Namdhari’s Fresh is a 100% veg grocery store, which offers fresh vegetables and groceries at affordable price.

Features:

Customers can buy vegetables, fruits, beverages, branded food, and dairy products.

Customers can also get express delivery

Customers can pay through COD or online

BPCL FleetGenie Developed by FuGenX

Bharat Petroleum Corporation Limited (BPCL) is an Indian state-controlled oil and gas company headquartered in Mumbai, Maharashtra. The company operates the country’s two large and historical refineries located at Mumbai and Kochi, as well as Bina and Numaligarh refineries in a joint venture. BPCL has been ranked 280th in the Fortune Global 500 rankings of the world’s biggest corporations for the year 2015.

For more

BYJU'S – The Learning App Powered by FuGenX

BYJU’S Classes is an emerging E-learning education company, headquartered in Bangalore, India. It is a subsidiary brand of Think and Learn Pvt. Ltd. The company provides multi-angle professional coaching classes for CAT, GMAT, GRE, Civil Services Examination, and School Education.

For more information visit: 

href="https://fugenx.com/portfolio/byjus-casestudy/">https://fugenx.com/portfolio/byjus-casestudy/

Buyit – Online Grocery App

Buyit is a Business-to-Business wholesale e-commerce company. Buyit serves to registered business only. Our core customer groups are Hotels, Restaurants, Caterers, Hotels, Traders, Retail

establishments and other business Professionals. 

For more information Visit: http://fugenx.com/portfolio/buyit/

Bizzalley – Communication App

Bizzalley is a free communication app available for Android and iOS which brings customers closer to businesses and businesses closer to the customers. New, user-friendly interface which makes communication between the customers and

businesses easy.

Visit: http://fugenx.com/portfolio/bizzalley/

ZomBfense - Horror cum Action mobile game

ZomBfense is a horror cum action mobile game, which offers an ultimate gaming experience with rich graphical elements and stunning sound effect. The game was

developed to Texas based young gaming company, GameSmithDesigns LLC. ZomBfense is focused on a group of Zombies, and a Gun-armed player who defends his tower from Zombies’ attacks. The overall theme of the game is to survive as long as possible, defending from Zombies’ attacks (or killing them), by making use of explosives arsenal, and unlocking better weapons, and purchasing additional ammo and air support.

View More: http://fugenx.com/portfolio/zombfense/

Gmento - Service-oriented mobile app

Gmento is a service-oriented mobile app, which allows service seekers to find and connect with professionals and service providers of different verticals like doctors, tutors, lawyers, and home service providers. Developed to the emerging technology company Blue Ray Technologies, Gmento is an emerging platform for the search

of professionals and service providers. Through its stringent on-boarding process, Gmento has brought together leading, verified, qualified and certified professionals and trustworthy service providers on one technology platform with diverse fields and categories so that everything is at fingertips. With just a few taps, one can connect with these professionals and service providers to get done the works quickly and easily.

For More Information visit: http://fugenx.com/portfolio/gmento/

Freak: Gaming and Messaging app

Freak is a FREE platform available on Smartphones where you can instantly connect and play many games with anyone in the Phone Book and Chat simultaneously in one single app. Starting from Short Games like Tic Tac Toe to prolonged Chess, Arm wrestling or Game of Truth, Freak has it all. More and more FREE games will be added every month to keep the excitement going.

Visit for more

information: http://fugenx.com/portfolio/freak/ 

Big Basket

BigBasket.com is India’s largest online food and grocery store. With over 10,000 products and over 1000 brands in our catalog you will find everything you are looking for. Right from fresh Fruits and Vegetables, Rice and Dals, Spices and Seasonings to Packaged products, Beverages, Personal care products, Meats – we have it all.

This 

href="http://fugenx.com/services/iphone-application-development/">iPhone app provides an easy and convenient way to place orders from your smartphone. You can search/browse through our entire product catalog, view products on offer, manage your shopping lists, place orders and view your order history. You can use “Cash on Delivery”, “Card on Delivery” payment options or pay using your BigBasketwallet automatically.

Homznow Customer App

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homZnow, India’s first new home encyclopaedia showcases an exhaustive online directory of authorized new home projects across the city.
homZnow enumerates 20 essential ‘must knows’ for the home buyer for each of the new home projects. Through its proprietary ‘konnect’ algorithm, hZn connects the prospective qualified buyer with the developer & its team for all coordination on the basis of buyer’s requirement, enabling the home purchase.

HomServiz – Home services

 

background-color: rgb(255, 255, 255);">HomServiz is a hyper-local-mobile-marketplace for getting home services done through experts locally. With background checked service providers, HomServiz provides complete experience from booking a service, to real time tracking of service provider, rating of the service providers and feedback on the service quality.

HomServiz Trust
Certified and background verified professionals.
Best service satisfaction guaranteed.
Service redo for any disputes within 7 days and more Visit:.

Trip Manager

The hand held device app will be initially supported on Mobile devices with Android 2.3 or greater versions installed. Security is vital during all phases of communication between the client and the back end application. All devices with their IMEI (15 digit number) are registered with the service to prevent unauthorized devices from communicating with the back end server.

href="http://fugenx.com/portfolio/praxair/">Praxair Enterprise App helps:o To reduce invoice cycle time by scanning delivery challan online.o To capture trip activities on the move.

Empowering Innovation

“MR days App” as a part of Empowering innovation is a Enterprise App developed exclusively for Corporate event which was held in Sweden for Atlas Copco.

The application was mainly built to list out the important event schedules and also entertain user by making them involve by answering set of questionanires and

game play relating to mining.”

Platform : Android, IOS & BlackBerry

Jasoom Cars

Jasoom Cars - Android Application: Automotive application allowing individuals to sell, buy, trade and request vehicles in a simple manner.

Current Version: 1.0Requires Android: 2.2 and up

Prudentplus

Prudent Plus Android application is given free to the Prudent policyholders. It will help them to keep in track of all the claims they have made. Search for the nearest hospitals and also the hospitals in their network. Displays all the details of their beneficiaries’. The user will

receive a notification as and when there is a change in the server. She/he will also receive health tips.

Plurro

Plurro - iPhone App, allows you to get huge discounts and save a ton of money by finding other people who want to shop where you love to shop, eat where you love to eat, or play where you love to play. By coming together in real-time, you are able to get amazing discounts at places that you already love to go to. Thats what the Cash Mob is all about. Its

as much fun as a Flash Mob; without the dancing – but with lots of savings.

Next Generation Presentation

Next Generation Presentation Technology Used: Objective C, Cocoa, iOS Devices Supported: iPhone/iPad/iPod/IOS: 3.0, 3.1, 3.1.2, 3.1.3, 3.2, 3.2.1, 3.2.2, 4.0, 4.0.1, 4.0.2, 4.1, 4.2, 5.0

alerts R us

Alerts R us is an Australian company, based in Sydney. We are very passionate and innovative about helping businesses succeed in their journey. In fact, our methodologies have been developed with experts in the industry, after analysing many different solutions available in the market and the difficulties faced by businesses.

We have developed new strategies in internet and social media marketing, which will work for

your business even when you are asleep and turn it into your sales force. With social media and your best customer service, your business will hit new highs using our services.

http://fugenx.com/portfolio/alerts-r-us/

http://fugenx.com/services/iphone-application-development/

 

Bankers vs Humans

Bankers vs. Humans HD has arrived! Are you angry at bankers? This is the place to take them down! Or are you a banker and angry at the media n’ protestors! Battle it out over the skies of Switzerland, Brazil, New York city and many, many more exotic destinations!

In this iPhone game you will take part in one of the most

ridiculous plot lines ever and guess what…you can play as four characters, each with a unique story line; Fat Trader, Slick Banker, Hippie or Intellectual. Which one are YOU?

BeSpot

Bespot gives you access to the best of brands, their new campaigns, offers and promotions on the go. Bespot - iPhone Application,  allows you to receive the world’s best brands by your geographical location and/or interest.

Disco

Disco is an location based Social App which uses Facebook to fetch the user details & also to invite friends from Facebook to Disco. This iPhone App allows you to Discover new Disco users who are nearby to you & add them to Disco Tribe. When your Disco friend is nearby you will receive a notification. Disco App features an interactive Swipe Up

functionality , where we can swipe across the screen to provide a ‘Like’. Gamification is another feature where we can collect points for getting engaged in the App.

BigBasket

BigBasket.com is India’s largest online food and grocery store. With over 10,000 products and over 1000 brands in our catalog you will find everything you are looking for. Right from fresh Fruits and Vegetables, Rice and Dals, Spices and Seasonings to Packaged products, Beverages, Personal care products, Meats – we have it all.

This iPhone&nbsp

;app provides an easy and convenient way to place orders from your smartphone. You can search/browse through our entire product catalog, view products on offer, manage your shopping lists, place orders and view your order history. You can use “Cash on Delivery”, “Card on Delivery” payment options or pay using your BigBasketwallet automatically.

Vodafone Conferencing

Vodafone Conferencing

Enterprise Mobile Application

Enterprise Mobile Application

Game Development

Game Development

Previous Work

Reviews

Sort by

Mobile App Dev for Software Subscriptions Company

"Overall, I was pleased with their work."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Apr. 2016 - Feb. 2018
Project summary: 

FuGenX offered development services to build an iOS- and Android- compatible mobile app. They added new features and updated components in addition to launching the app and fixing post-launch bugs.

The Reviewer
 
11-50 Employees
 
Canada
Amrit Singh
Founder, Software Subscriptions Company
 
Verified
The Review
Feedback summary: 

FuGenX surpassed client expectations for customer service. They were able to provide high-quality work while charging a fair rate. They provided helpful advice for development strategies, resulting in a positive work experience. Communication was constant and wasn’t affected by the time difference.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of a company that provides IT services. We primarily write subscription software.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FuGenX?

I needed help developing an app.

SOLUTION

What was the scope of their involvement?

Our company writes subscription software such as loyalty programs for small business owners. I needed help with a mobile app, so I reached out to them. We were building on top of past work that we had done with them for app development. We already had wireframes, but we needed to make significant changes, add new features, and update various components. They helped us accomplish these tasks.

They helped me launch the app, which is compatible with Android and iOS platforms. After launch, there were some issues, which they fixed pretty quickly. Overall, their work has improved since the first time we collaborated with them.

What is the team composition?

They assigned a team lead that supervised the project and interfaced with me. I had one main point of contact, who I could talk to about any issues and he would forward those to their team. I also communicated with one other person from their team. If I ever had any problems, I could reach out to any of these three team members; they would help me with whatever I needed.

How did you come to work with FuGenX?

I have a friend who lives in Bangalore, which is where their office is located. He heard good reviews about FuGenX. When I asked for some feedback, he got in touch with them for me. I visited Bangalore two years ago and met the team. I liked their approach, so I ended up working with them.

How much have you invested with them?

We’ve spent between $9,000-$10,000.

What is the status of this engagement?

We started working together April 2016 and wrapped up our collaboration February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We only recently launched the app, but I’m satisfied with its quality. Their coders are great; they know what they're doing. They would always let us know if there was a better way to approach something. They kept us updated and informed throughout our collaboration. I'm pleased with their work.

How did FuGenX perform from a project management standpoint?

They effectively executed product development throughout our engagement. They would give me weekly reports to ensure that I was kept in the loop the entire time. We communicated through email and Basecamp. We would resolve issues and discuss questions over the phone as well. We constantly shared information about the project.

Our time difference did not make working together difficult. If we had questions about anything, I would email them. If I didn’t get a response right away because of the time difference, they would get back to me as soon as they returned to their office.

What did you find most impressive about them?

In general, when working with another company I expect good customer service, timely feedback, and high work quality. They exceeded my expectations for all of these criteria. Their price point is reasonable as well, especially compared to other companies. They deliver the same amount of work that you would most likely get from other companies, but you save money and receive comparable, if not better quality work.

Are there any areas they could improve?

I can't think of any areas in which they could improve.

Do you have any advice for potential customers?

Be patient with them. They work on various projects, so sometimes work was delayed by one or two days. Keep an open line of communication with them and ask questions. They do their job well, and they try their best. Throughout our engagement, they would improve in some way every day.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Project completion was delayed by two weeks. I checked every aspect and had them fix minor things, which is why it took more time.
  • 5.0 Cost
    Value / within estimates
    They are reasonably priced. They outperform competitors in terms of cost, but maintain similar or better work quality.
  • 5.0 Quality
    Service & deliverables
    Their coding was neat and well down. They helped us execute project specifications in new ways, which I found extremely helpful.
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Global Petroleum Company

“The team is experienced and professional. … Any customer looking to build a lasting product can rely on them.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Oct. 2016 - Ongoing
Project summary: 

FuGenX built two apps (a marketplace and a trip planner) for iOS, Android, and the web. They’ve been involved from project inception and are currently in the third phase. They’ll maintain the apps after launch.

The Reviewer
 
10,001+ Employees
 
India
Assistant Manager of New Business Initiatives, Global Petroleum Company
 
Verified
The Review
Feedback summary: 

FuGenX has adjusted well to the project’s changing scope, being proactive even when approvals are pending. Communication and delays are sometimes an issue, but the team has provided satisfactory work so far. One app has garnered thousands of users without any official marketing.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m an assistant manager for new business initiatives at an oil-and-gas company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FuGenX?

We’re venturing into the digital side of the market. We wanted to create two new and different components for our work process: a marketplace for logistics suppliers and a trip-planning application that organized routes to petrol stations.

SOLUTION

What was the scope of their involvement?

FuGenX developed both apps for iOS, Android, and the web. They worked on the projects from start to finish. Currently, they’re on the third phase of our partnership, after which they’ll be in charge of maintenance.

What is the team composition?

I interacted with FuGenX’s CEO, a delivery manager, and a project manager. We interviewed every developer before they were onboarded.

How did you come to work with FuGenX?

We’re a semi-governmental company, so when a partner suggested three agencies, we went through a tender process that involved multiple technical discussions. FuGenX was one of the teams, and we found them to be the best, so we hired them.

How much have you invested with them?

The overall cost has been around $400,000.

What is the status of this engagement?

We started working with FuGenX in October 2016. The first two phases of the project are complete, and the third is ongoing. Once it’s finished, a three-year maintenance contract will begin.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The fleet application is doing well (better than the trip-planning app). Without any marketing, we have approximately 2,000 drivers using the app. We’re still in the beta phase, but we’ve seen a good response so far. The apps don’t have many bugs.

How did FuGenX perform from a project management standpoint?

The project didn’t have clear requirements from the start, but FuGenX supported us. They never stopped work to wait for our approvals; even if a change request occurred, they continued the development.

During the testing process, we needed people to test the app on-the-go with the actual drivers. FuGenX sent its team to different cities, making sure the app worked properly in a live environment.

We have the contact information for all the project managers, who are available at any time during working hours. Communication and project planning are handled well, and we’ve only experience slight delays. Whenever we need a meeting, they arrange and conduct it professionally. The overall experience has been good.

What did you find most impressive about them?

They’re committed to our deadlines. Whenever something needs to be delivered quickly, they’re ready to do it. The first project was quite large, but they managed it well. The team is experienced and professional.

Are there any areas they could improve?

Some projects were delayed. I know that’s unavoidable in the software dev industry, but they could work on ensuring it happens less. Communication could also be improved, but FuGenX’s development team is good from a technology point of view. We’ve been satisfied so far.

Do you have any advice for future clients of theirs?

Technology-wise, FuGenX is a sound company. They also have a good product management and testing team. Any customer looking to build a lasting product can rely on them.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They've missed two deadlines in one year, but they made up for it on the next milestone.
  • 3.5 Cost
    Value / within estimates
    The budget was handled by our management, so I can't really comment on FuGenX's value.
  • 4.5 Quality
    Service & deliverables
    The product works well with no issues.
  • 5.0 NPS
    Willing to refer
    I'd recommend them to anyone.

Mobile App Dev for Financial Services & Exchange Org

“FuGenX accommodated all of our changes without charging extra.”

Quality: 
4.0
Schedule: 
3.5
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
Confidential
 
Aug. 2016 - Sept. 2017
Project summary: 

FuGenX developed Android and iOS mobile applications for a financial services bureau, incorporating full transaction functionalities and multiple payment options. They also worked on a further website project.

The Reviewer
 
1,001-5,000 Employees
 
United Arab Emirates
Product Developer, Financial Services & Exchange Org
 
Verified
The Review
Feedback summary: 

The completed applications are yet to be fully marketed though already have 10,000 downloads, with up to 1 million anticipated after the launch. FuGenX’s team worked hard on the project, even developing during the weekend, and meeting all requests promptly and efficiently.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Our company is a money service bureau based in the United Arab Emirates (UAE). Our main operations are foreign exchange and remittances. I’m a product developer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FuGenX?

We’re seeing a shift towards online remittance and mobile applications where people want to transfer money. We needed someone to help us develop a mobile application. We had a traditional brick and mortar model of transactions, which is only for the remittances. We wanted to launch a mobile app with the same functionality we had already in-house.

SOLUTION

What was the scope of their involvement?

They helped us develop a mobile application for Android and iOS, which is new in this region. It’s a full spectrum product—you can create a transaction and finish the transaction without leaving the app. It has multiple payment options and is very comprehensive.

We had previous experience working on a hybrid platform, but we saw that it wasn’t that convenient. This time we decided to go for a native solution. We released the Android version first.

We were happy with their work and so we gave them a website project as well. It has a travel card, which is a multi-currency prepaid card which works with Visa.

What is the team composition?

The month they were onboarded, our requirement was one of the senior guys came from India. He was onboarded and did all kinds of business analytics and everything. The team interacted closely. They onboarded on a very high level how things have to be framed and then the architects and everything has to be designed.

We had a requirement of somebody coming to our premises. We had a resource for 5–6 months on our campus. He handled the backend side of it. The same person was interacting with the time looking for the frontend requirement. Within my team, I had one member who focused on managing the connections.

How did you come to work with FuGenX?

We have certain metrics for the vendor. One was on the quality side of it. We have QA [quality assurance] team who vetted the vendor and did a field check.

What is the status of this engagement?

We worked together from August 2016 until September 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

A lot of people use it even though we haven’t marketed this project yet. There are around 10,000 downloads between the iOS and Android versions. It’s going to take time because it’s a Legacy system. There are a couple of things that we have to manage from our side. The app is getting ready for the mass public. It’s too early to say the impact it’s going to make. The app is going to be scalable and it’s going to be officially marketed in the UAE in May or June. I’m expecting close to a million downloads.

How did FuGenX perform from a project management standpoint?

They have been very successful. The team was available when required and even on a day off, they were ready to come and work. Our weekend is Friday and Saturday, but they would stretch themselves and still come in on those days. They also happily accommodated our requests.

We normally interacted on Basecamp and also used WhatsApp. We had communications on a weekly basis. I’d have a call with the team there. I dealt directly with the CTO [Chief Technology Officer]. Details, progress, milestones, and any challenges in between were shared.

What did you find most impressive about them?

One of the best things we had was our initial agreement with them about the scope. There were a lot of deviations from the scope because of things out of our control. FuGenX accommodated all of our changes without charging extra. They were very open to change. They were flexible, which saved a lot of approvals from our side. They are strong in Android development. The features were much superior. The UI [user interface] side of it was quite neat. Their price is reasonable compared to others.

Are there any areas they could improve?

The only challenge is that our holidays don’t match. They don’t communicate the holidays that are coming up in India, and all of a sudden, the team will tell us they’re not working because of a festival. It’s not major though because they’re flexible. Apart from that, it’s been perfect.

Do you have any advice for potential customers?

Getting the holidays sorted out will help you a lot. They're keen and usually available, especially on WhatsApp and Basecamp.

4.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
    The holiday management needs to be communicated and properly planned.
  • 5.0 Cost
    Value / within estimates
    We shortlisted on 15 vendors and they were one of the best prices.
  • 4.0 Quality
    Service & deliverables
    The backend system was very complex, but they picked it up in a very short time. They need to focus more on iOS as they’re strong in Android.
  • 4.0 NPS
    Willing to refer
    I would recommend them.

Mobile App Design & Dev for Retail Startup

"FuGenX didn’t add any value to our product."

Quality: 
0.5
Schedule: 
0.5
Cost: 
0.5
Willing to refer: 
0.5
The Project
 
$10,000 to $49,999
 
Aug. 2016 - Aug. 2017
Project summary: 

FuGenX agreed to conduct full-stack development and ongoing support for a B2B mobile app, promising to create seller, admin, and customer frontends for a low price.

The Reviewer
 
1-10 Employees
 
Bangalore, India
Arun Paliwal
Co-Founder, TruSource Technology Pvt. Ltd.
 
Verified
The Review
Feedback summary: 

Deliverables consistently failed to meet expectations with regards to quality and turnaround time. FuGenX’s high employee turnover rates, unclear communication, and lofty assessments of their own capabilities made the relationship unproductive. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm a co-founder of TruSource Technology Pvt. Ltd.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FuGenX?

We hired them to develop our B2B mobile platform for wholesale distribution. 

What were your goals for this project?

We wanted to develop a backend listing platform and an app-based interface to allow customers to place orders. 

SOLUTION

How did you select this vendor?

We found FuGenX through a Google search and selected them after several in-person meetings.

Describe the project in detail.

The scope included designing, developing, and providing support for different aspects of the project, including a seller platform for listing and order management, an admin platform for controlling transactions, and a front-end mobile app through which customers could place orders.

What was the team composition?

From FuGenX’s side, the team composition was extremely erratic. People kept coming and going. They have issues with hiring and retaining good developers since they don't provide adequate salaries. Their employees shared this revelation with me after we stopped working with FuGenX. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

FuGenX didn’t add any value to our product; in fact, they actually destroyed value. I had to find an alternate development shop that actually did a good job and produced acceptable quality.

How effective was the workflow between your team and theirs?

The team kept changing all the time. They provided no documentation or transfer of knowledge. They lured us into hiring them by quoting a low amount but never delivered.

What did you find most impressive about this company?

I wasn’t impressed by any part of the experience.

Are there any areas for improvement?

I have multiple recommendations but will highlight the most important. First, FuGenX needs to hire and retain reliable people. Second, they should be honest about their limitations and capabilities. Third, they should at least try to complete projects within the proposed time estimate. In my opinion, working with this company will only destroy product value. 

0.5
Overall Score The experience was negative.
  • 0.5 Scheduling
    ON TIME / DEADLINES
    The project took double the time, but they produced nothing tangible.
  • 0.5 Cost
    Value / within estimates
    Cost isn't relevant when they produced nothing of value.
  • 0.5 Quality
    Service & deliverables
  • 0.5 NPS
    Willing to refer

Company response

This is quite unfortunate for us to see that one of our customers had such bad experience with us. However, we feel we tried to stay as compliant as possible with what was promised. We had to end the project way before completion because we found that client did not adhere to Service-level Agreement (SLA) norms, and even flouted some of them. Initially, the client interacted with our teams to share their objectives and requirements of the project, and derived valuable ideas, proposed workflow, and project plans. But then they absconded with the information, and possibly handed over the project mid-way, to some other firm.

As an organization, we strictly follow the norms included in the SLA document, and expect the same from our clients. We are committed to protecting our intellectual property, and have zero tolerance towards any type of infringement by clients or others. Any technical, intellectual or other important information possessed during interaction with the company cannot be migrated, shared or duplicated. In the event of a violation or breach by the client, we hold the right to end our collaboration.

We respect our clients and the trust they put in us, but being an organization, our policies and standards are equally important to us. We have always tried to serve our clients with utmost satisfaction through timely project completion and meeting the benchmarks.