FRSecure

What was the scope of their involvement?

FRSecure started off with a general collection of data over the phone and sent us some documents to allow access to our security systems. Then, they walked us through the scope of the work.

For the main portion of the project, they came onsite and asked us questions to understand our company and its requirements. Then, their team did some offsite work, scanning our security for vulnerabilities. Using the gathered research, they prepared a 200-page report highlighting our strong points and places that needed improvement. They also provided a checklist in Excel with showcasing the security and functions that we could improve, which they took us through step by step. Finally, FRSecure created security policies to help guide and direct our IT team from a policy and HR standpoint.

What is the team composition?

We had an initial sales contact, and then once we signed on, we were assigned a project manager. We were also provided two technical specialists that helped us with the onsite work.

How did you come to work with FRSecure?

A previous employee of ours introduced us to FRSecure. We liked that they were local and understood our business a little—even before we hired them.

How much have you invested with them?

We invested $17,000 in total.

What is the status of this engagement?

We worked with them in March 2018 and ended the engagement in April 2018.

What was the scope of their involvement?

FRSecure had a unique proprietary risk assessment methodology that started with a basic scope review. They then moved onto a technical phase by taking a look at our network diagrams and policies while scanning for vulnerabilities.

Next, they conducted a two-day onsite visit. The first day, they focused on our administrative controls by interviewing key stakeholders involved in the management of the e-commerce platform. The second day, they focused on our physical security—administrative and physical controls, etc.—and then provided a very comprehensive report. The report included a basic executive summary for middle management and a technical overview that identified exactly what we need to fix.

They used a comprehensive methodology that produced a comprehensive report. I was very pleased and so was my boss.

What is the team composition?

I worked with one individual from FRSecure on the project.

How did you come to work with FRSecure?

The store has a business relationship with them going back a few years, so we knew they were a proven commodity we could trust. The relationship was established before my time, but I was aware of them as well and knew they were a great company.

How much have you invested with them?

It was very economical—approximately $13,000.

What is the status of this engagement?

We began working with FRSecure in December 2017, and we concluded with the onsite visits in February 2018.

What was the scope of their involvement?

They perform an annual penetration test by attempting to access our system to see where there might be holes and vulnerabilities. They also do a scan of what’s out there in social media or on our website that may give people information that could be dangerous. The test itself takes place over one night and then FRSecure runs the results through their scoring system. About three weeks later we have a conference call where they give us a full report along with their recommendations for any changes we should make.

What is the team composition?

The team is about four people and we have one main contact.

How did you come to work with FRSecure?

I was introduced to them when they spoke at a compliance roundtable. I called and talked to them and liked what they had to offer.

How much have you invested with them?

The initial test was more but now we spend around $1500 each year.

What is the status of this engagement?

We started in 2015 so this will be our third year running the test in July.

What was the scope of their involvement?

We started building this website from scratch. We built it internally with our IT people, and FRSecure definitely consulted with us on how to build it. Once we made certain pieces, we would circle back with them for tweaks so that the finished product would be extremely secure and built the right way. For PCI compliance—which is needed for any website that's going to be collecting credit card information—they made sure that we had a secure payment gateway that was integrated correctly within our site. They also helped us on the policy side of things by explaining rules and regulations and making sure that we knew exactly what to expect from a compliance standpoint. They promoted a secure environment as we were building the website, rather than waiting until the end.

The team from FRSecure included a handful of really great guys. John [VP of Operations, FRSecure] was our first point of contact. Then, John and Steve [Senior Sales Consultant, FRSecure] helped us understand the scope based on our needs and directed us to the right people within the team. Ryan [Solutions Engineer, FRSecure] and Tim [Information Assurance Analyst, FRSecure] were incredibly knowledgeable and really bright guys. They can talk the techie lingo but are able to explain it in a way that non-techie people can understand. We also had an account manager who would set up meetings and sit in to understand what we’re about, what we’re trying to do, and facilitate our needs there. Now, we’re working with Derek [Security Consultant, FRSecure]. He's been responsive and really helped us understand what we're doing as well.

How did you come to work with FRSecure?

We did our own research online, starting with Minnesota and spreading as far as California. We looked at 15 companies. We came across FRSecure’s website fairly quickly and definitely were impressed in the first go-round. We really liked their website and message, and they seemed very professional from the start. From there, we talked to John and got a very good first impression, so we went with FRSecure.

How much have you invested with FRSecure?

Over the last 3 years, we’ve spent around $15,000–$20,000, probably closer to $15,000. They will continue working with us throughout the rest of this year. We’re going to be rolling out some new features to our website to support patient-to-practitioner messaging, which has to be HIPAA-compliant as well. If somebody talks about having a certain disease or condition, you've got to follow that HIPAA compliance protocol. We plan to double our budget over the next year, spending close to $30,000 by 2018.

What is the status of this engagement?

We started working with FRSecure almost 3 years ago. The platform is live. We launched trailheadhealth.com in December or January of this year. As with any complex website, you're going to have bugs that you can only learn about later. Once we launched, we made changes and talked with FRSecure to make sure that our tweaks are still in line with our security priorities. They have also done audits since the launch, and we explored some penetration testing, which went well. They reviewed the entire structure of our business and have been very helpful.