Froth & Fur

BACKGROUND

Please describe your company and position.

I am the Creative Director of Unrivaled

Describe what your company does in a single sentence.

A digital + dimensional agency designing and creating brand experiences and museum exhibitions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pluck Studio to accomplish?

• To develop and produce a 3D billboard for a large video wall.
• Produce physical simulations and animation sequences to tell a narrative about product features.

SOLUTION

How did you find Pluck Studio?

• Online Search
• Clutch Site

Why did you select Pluck Studio over others?

• High ratings
• Pricing fit our budget
• Great culture fit

Describe the scope of work in detail. Please include a summary of key deliverables.

Pluck Studio was provided a story board and AV script for a 3D billboard that we needed produce. The story board was fairly loose and left a lot open to interpretation, allowing Pluck Studio the freedom to integrate their vision and expertise into the project, which was greatly appreciated. 

The 2:30 long video involved a series of simulations and optical illusions which required very specific projecting and lighting requirements, and had a very tight timeline to execute. The final deliverable was a video file that met our specific requirements to playback correctly on a large video wall.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Early prototypes and a continuous drip of sample videos ensured we had stakeholder buy-in and that all optical illusions came across correctly on the video playback equipment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Pluck Studio was very responsive and their project management was one of the best experiences I have had. They were very communicative throughout the process, checked in on a regular basis, and their communication style was very transparent and honest. When issues or last minute changes did arise they jumped on them immediately and had resolutions within a day or two to get the project back on track.

What was your primary form of communication with Pluck Studio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Pluck Studio really set themselves apart with their communication. At no point was I left wondering if the project on track for delivery, or if they had misunderstood a request. They asked all of the right questions and had consistant and frequent report backs on their progress.

Are there any areas for improvement or something Pluck Studio could have done differently?

Color consistency was a bit challenging for this project as it required several different software packages to execute - earlier testing and troubleshooting of color consistency would have helped - but the studio wasn't given much of a timeline to have been as thorough on this project.

BACKGROUND

Please describe your company and your position there.

(For privacy reasons I prefer to keep my company confidential). I am the Chief Marketing Officer for a large national education organization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PluckStudio, and what were your goals?

We were in need of a new company brand video to be used as a showpiece in discussions with potential future business partners.

SOLUTION

How did you select this vendor and what were the deciding factors?

We first narrowed our search to the Los Angeles area due to a high concentration of 'showcase' customers. After a fun 'Google search and review' of countless creative agency online portfolios, we narrowed our search to three.

Patrick (Pluck's owner) impressed us with his immediately fun/lighthearted demeanor, expertise on the latest video production techniques/technologies, and ability to toss around big ideas and visions in real-time during the first chat. What sealed the deal for us was an interview we found with Patrick in an LA magazine/website that showed him as a real person who didn't 'fall in line' with the boring corporate world.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We have a unique creative process in our organization and it was important to us that Patrick felt comfortable. What's our secret? Finding people who are whip-smart and organized enough to buck 'intake forms', 'discovery meeting forms', 'creative brief templates', and work as a human being.

Patrick exceeded our expectations and organically fit right into our flow for Visioning, Storyboarding, Scheduling, Scriptwriting, Interviewing, Day-Of-Shoot Planning, Production, and Post. Super efficient, super easy to work with, and was willing to work within our fun team culture.

Who did you work with and what was the feedback process like?

We worked directly with Patrick - members of my team included our Senior Director of Brand, Senior Graphic Designer, Project Manager, and Marketing Specialist.

Patrick fit right into the team's process and made himself available to us like he was a full-time hire (of course, we worked with Patrick based on his preferred availability, schedule, and hours - but he sure did feel full-time because he was so committed!). We collaborated on a private Slack channel as well as a Zoom when we needed a deeper discussion. The process never missed a beat!

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have received nothing but exuberant feedback from all stakeholder - from our CEO to potential business partners who have been "blown away". I'm writing this review only one week after the project was completed and I can already say it's been worth it. This video will provide value to us for years to come (that is high praise considering the speed at which these types of videos usually lose relevancy). Kudos, Pluck!

Describe their project management style, including communication tools and timeliness.

In our first meeting, Patrick made it clear that he would work with us in a way that fit our project management framework. He immediately connected with our marketing project manager and seamlessly fit right into her process/schedule/workflow. They were so much on the same page that our team only had to check with our project manager to ensure things were on track.

The highest praise I can give Patrick is that I never actually knew his project management process because he did such a great job working within ours. His team included a huge array of experts - producers, assistant directors, camera/grip/sound/etc., engineers, and assistants. He got us top-tier talent on his crew and they did a phenomenal job working with my team. Everyone shared Patrick's professionalism and enthusiasm throughout the entire project.

What did you find most impressive or unique about this company?

I was most impressed with Patrick's ability and confidence in just being himself. I have worked with so many creative agencies throughout my career and Pluck was the first that didn't 'seem like all the rest'.

There was no "A team in the pitch then B team for the project", there was no arrogance or conceit in visioning, there were no hidden fees or miscalculated charges. Patrick was up front and clear about the entire project every step of the way. He's the rare leader who didn't 'sell out' to fit the expectations of the masses.

Are there any areas for improvement or something they could have done differently?

As cliche as this may sound, I cannot think of a single thing I would want to have gone differently. This project will produce for us significant ROI in both the short and long term.

BACKGROUND

Please describe your company and your position there.

I'm the Owner/ CEO of a Bes'Dam Soup. This is a Gourmet Food company with National distribution to the "direct to consumer" market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Froth & Fur, and what were your goals?

As a Nationally distributed brand, Bes'Dam Soup needed to produce an updated TV commercial for part of a current marketing blitz. Froth & Fur was selected for this project.

SOLUTION

How did you select this vendor and what were the deciding factors?

I am very familiar with previous work done by Froth & Fur. I researched references from their past clients which turned out to be quite glowing.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We initially had a discovery meeting, then quickly went to the concept. I needed an extremely short turn around time (10 days!). Luckily, most of the project involved working with existing footage that I owned. I was amazed at how well Patrick from Froth & Fur knew exactly what I needed. I trusted him to come up with an initial segment for my review. I made ZERO changes...he nailed it. That never happens.

Who did you work with and what was the feedback process like?

Patrick Ortman, open and easy feedback process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We begin airing the new commercial next week, I'm confident that it will succeed in helping to bring us more business.

Describe their project management style, including communication tools and timeliness.

Patrick is extremely knowledgeable and professional. This follows completely through to all aspects of his project management.

What did you find most impressive or unique about this company?

The personal attention and care that Patrick gave to my project. I was never "just a number". He respectfully shared his suggestions through the process instead of just "yessing" me and being finished. By the way, I implemented all of his suggestions which resulted in the outstanding finished product.

Are there any areas for improvement or something they could have done differently?

Nothing, the experience exceeded any expectations I could've had!

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a social impact agency called Relation Agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Froth & Fur?

We needed someone to provide us with video production services.

SOLUTION

What was the scope of their involvement?

Froth & Fur helped us with their video production services, including the creation of a photorealistic 3D model of a city hall based on photographs. We collaborated with their team to recreate an inauguration scene at the city hall in New York City.

Moreover, they did a lot of greenscreen work, recruited actors, implemented 3D visuals, and did post-production work.

What is the team composition?

We mainly interfaced with Patrick (Owner).

How did you come to work with Froth & Fur?

We found them while researching on Google, where they were listed as one of the top production agencies in New York and LA.

How much have you invested with them?

We invested about $1 million.

What is the status of this engagement?

We worked together from March–May 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The video is now live on our website and was generally well-received by viewers. It even significantly raised people’s intentions to cast their votes — which was a big deal.

How did Froth & Fur perform from a project management standpoint?

They performed well from a project management perspective because they consistently adhered to our budget and timelines. In addition, Patrick and the team were highly responsive and easy to work with.

What did you find most impressive about them?

We were impressed we got to fully collaborate with high-level management and their ability to go beyond the initial scope to produce great work.

Are there any areas they could improve?

I can’t think of any constructive feedback.

Do you have any advice for potential customers?

To get the most out of your engagement, don't be afraid to say what you want to do, and don’t hold back in giving feedback.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director at a personal injury law firm. I take care of advertising, including website, radio, and TV.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PluckStudio?

We were trying to make two high-quality commercials to help expand our brand and get more clients.

SOLUTION

What was the scope of their involvement?

Initially, we scheduled a call with PluckStudio. They called us back and explained how the process worked. We put down $3,000 to set up the initial planning stage, where they came up with ideas for the commercials. We could still back out after that, but we agreed to go forward.

The second phase was the actual production; they were involved all the way through. When they shot the commercials, we went to Los Angeles to be on the scene. Then, they took about four weeks to edit them. They sent them for approval, and we did 1–2 final edits before they were done.

We did two 30-second commercials. One of them was my idea, which they turned into a script. The other one was their idea, and we approved it. We used actors, and PluckStudio took care of finding them, doing casting calls, sending screenshots for approval, and so on. We filmed in an office building, and they worked with different crews and production teams.

What is the team composition?

We only interacted with Patrick (Founder). He handled everything.

How did you come to work with PluckStudio?

We found them through a Google search and emailed them.

How much have you invested with them?

We spent roughly $32,000.

What is the status of this engagement?

We reached out to them in March 2022, and they delivered the final products in July 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One of the videos just went live today on a local TV station, and it’ll be on another TV station next week. Eventually, we’ll put it on our website. So far, everybody who has seen it has liked it a lot. They’ve said it looks professional. Overall, it was a cute video production, and the video was humorous, which was the idea.

How did PluckStudio perform from a project management standpoint?

They exceeded our expectations. Some things ended up costing more for them. For example, the studio they rented was just rented for a number of hours, and they extended it. However, they didn’t charge us extra.

PluckStudio was on top of everything, and we had good communication. They finished the commercials a week and a half later than the original estimation, but they came out fine, so we weren’t worried about that. We typically communicated via emails.

What did you find most impressive about them?

They were easy to work with and upfront about costs and other issues. They were clear in their communication, and Patrick was courteous. They handled the whole operation orderly and professionally, and we got exactly what we hoped.

Are there any areas they could improve?

They were a little optimistic about how quickly they could edit the commercials. We were originally told they’d be done by July 4th, but we got it about 11 days later, so they were off by a bit. Although it wasn’t a big problem for us, it could be a problem if somebody is on a tighter timeline.

Do you have any advice for potential customers?

Communicate clearly everything you want; put everything on the table.

BACKGROUND

Please describe your company and your position there.

I'm an independent marketing consultant and advisor to early stage, growth and mature brands.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PluckStudio, and what were your goals?

We sought to create an associate appreciation video that would bring to life the many accomplishments of a senior leader. The restrictions were time and channel and the goal was to engage viewers beyond what a written note of appreciation could. The video launched from an email and needed to hook viewers quickly. This video was also our trial run with Pluck so we were eager to assess cultural fit of Pluck and our company.

SOLUTION

How did you select this vendor and what were the deciding factors?

We sought creativity, efficiency and effectiveness. We also sought an agency that could become our go-to for a relatively steady stream of short-form videos supporting a variety of program needs. While the turn-around time on this initial project wasn't excessively short, it would be considered fast-track by most agencies.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We had a kick-off call during which we walked through the main goals and restrictions of the project. We followed-up with a short creative brief with clear objectives. Pluck turned around a contract and SOW in short order. With minimal back and forth we agreed on terms. We submitted a story board and message flow which Pluck reviewed and provided important builds and creative suggestions. We were to have ~2 looks and major edits of the video once created so getting the inputs right was essential. We reviewed music and image selection and upon first view provided feedback on things like cadence and images. We probably had closer to 3 rounds of edits by the end, with the last being small tweaks.

Who did you work with and what was the feedback process like?

We worked with Patrick Ortman. The feedback process was exceptional. He was diplomatic, open-minded, and gracious when both accepting and offering feedback. We remarked throughout and at the end that Patrick was both professional and delightful to work with.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The end video was well received by those who commissioned it. We have yet to gather end-viewer feedback.

Describe their project management style, including communication tools and timeliness.

Patrick was highly collaborative, open-minded and not at all defensive when taking feedback. He offered great ideas and builds. He was also able to understand our brand voice quickly. He proposed that we consider using a tool like Slack in the future but was understanding that for the time being we use email with outside vendors. He adjusted to the way we work.

What did you find most impressive or unique about this company?

Patrick understood our brand quickly as evidenced by his ability to recommend appropriate music and imagery options. We also found his complete lack of defensiveness a breath of fresh air. He always had a point of view but was not going to disagree with a subjective point if we weren't somehow compromising the end result.

Are there any areas for improvement or something they could have done differently?

This was our first project with Pluck and we didn't have any complaints during or coming out of it.

BACKGROUND

Please describe your company and your position there.

I work for a financial services company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PluckStudio, and what were your goals?

We hired Pluck Studio to help us create videos to launch our platform to advisors and to help engage them with the platform. Our goal was to foster a positive perceptive of the platform in helping advisors do business more efficiently and to encourage them to try the platform in their own business.

SOLUTION

How did you select this vendor and what were the deciding factors?

We talked to many video production companies. What we liked about Patrick was that he had a partnership mentality and a deep understanding of the financial services industry. He was part of the team and worked collaboratively with us in all phases of video production from concepting, to writing the script and interfacing with compliance, to the actual shooting.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We had a discovery call over the phone to determine the scope of our initial project (the Launch video). We then met in person to determine if we were a good fit and hear the Pluck team's initial ideas and concepts for the video. Once we decided to move forward, we signed an agreement and began working collaboratively on the video concept and set up interviews with advisors, led by Pluck, to learn about their experiences with the platform. Once the interviews were complete, we worked on a script and began casting. The Pluck team came to our office in NYC to direct and shoot the videos.

Who did you work with and what was the feedback process like?

We worked directly with Patrick throughout all phases of the video. The relationship was (is) highly collaborative and we were able to provide feedback through the entire process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Each of the advisor-facing videos we've made with Pluck featured testimonials from advisors who used the platform. These videos did a great job in showcasing the platform's capabilities and getting the "hold outs" to try the platform. The client-facing videos we created are still be used by our advisors in their social media and email marketing efforts with their clients.

Describe their project management style, including communication tools and timeliness.

Patrick and team were very accessible and easy to work with. We set up a Slack channel to make it easy to discuss deliverables and open items on a day-to-day basis.

What did you find most impressive or unique about this company?

What I love most about Patrick and Pluck Studios is that they treat us like a partner, not just a client. They genuinely cared about the success of each video we created and the impact they had on our users and engagement. They had a deep understanding of our brand and positioning, which made it easier to work together and deliver completed videos more quickly.

Are there any areas for improvement or something they could have done differently?

There were a few times where we had to go beyond our initial budget, but the team did a great job of laying out different options trying to mitigate changes to the budget as much as possible.

BACKGROUND

Please describe your company and your position there.

I am the owner and CEO of Bes'Dam Soup. We produce our own line of gourmet, homestyle soups, bisques and chili. We distribute these through our e-commerce store.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pluck. (A creative studio)?

I was in need of production of a national TV commercial for my brand, Bes'dam Soup. After research and reference checks, I hired Patrick Ortman of Pluck Studios.

What were your goals for this project?

This project was part a a national branding campaign blitz. This commercial's goal was to give an initial introduction to the viewers. It needed to get their attention, convey the goods and entice them to visit the site.

SOLUTION

How did you select this vendor?

I researched other vendors in this area and checked references on all. I selected Pluck, because Patrick not only had great experience and references, but also showed a sincere desire for the project and my company. through several conversations, he got to know our story; how we've grown our business to a national level, and now, how vital this project was to us.

Describe the scope of their work in detail.

Patrick and I had several meetings about the national campaign and what this commercial needed to contribute. He then wrote the script, recruited actors, chose a shoot location and produced the commercial. He handled all post-production editing, sound, etc.

After it was finished, he even worked with media/ advertising agencies to ensure that the finished product was in the proper format for these advertisers to use. I believe that most companies would not have gotten involved with that, but Patrick helped, without charging me.

What was the team composition?

I worked directly with Patrick. He was the liason between the crew of 4-5, in addition to the actors who were hired.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

This project had immediate positive results for the company. We track website hits and sales each time the commercial airs. This very successful project has resulted in more than tripling of online sales. I could not be more satisfied with the work of Patrick and Pluck studios!

How effective was the workflow between your team and theirs?

It was smooth and beautiful! Patrick and his entire Pluck team are knowledgable, professional and a pleasure to work with.

What did you find most impressive about this company?

The personal attention that was given to my project stood out to me. This is new territory to me, and I knew that I was in the best of hands with Patrick. I felt that he gave me the same commitment to detail and perfection that he would give to a multi-million dollar client. He knows his profession extremely well and is a pro from initial contact to well after production.

Also, while in LA for the shoot, a had a local family member come by who is in the business. He is usually easily impressed, but was VERY impressed by how he saw production. He confirmed that I was in excellent hands!

Are there any areas for improvement?

I really can't think of anything. I've already described my exceptional experience with Pluck. The final completed project came out great, looked sharp and has been branding & generating revenues for the company!

BACKGROUND

Please describe your company and your position there.

Prepdeck is an innovative, patent-pending kitchen accessory that helps keep things organized, tidy and stress-free in the kitchen. I'm the founder and CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PatrickOrtman, Inc.?

We hired Patrick Ortman to help with the end to end execution of our first commercial and branding video.

What were your goals for this project?

Our objective was to create a sleek, forward-thinking and well-branded production. Ideally, the video aimed to balance an aspirational quality with the broader appeal of our product’s functional operations. We needed multiple edits that varied from 30 seconds up to two minutes in duration.

SOLUTION

How did you select this vendor?

I assessed PatrickOrtman, Inc.’s previous work. After multiple conversations with Patrick (Founder & Partner, PatrickOrtman, Inc.), I felt confident his team was the right choice. He took the time to understand our needs and goals. I could immediately tell that he was thorough and could deliver a quality product in line with our vision, no matter what effort that required. 

Describe the video(s) and the process in detail.

Patrick took a deep dive into our business to understand our product, target customer base, and overarching goals. We worked collaboratively to write a script, select locations, and vet actors. From there, they flawlessly executed the project from start to finish. We had some last-minute needs and requests, which they always happily accommodated. They delivered what we needed time and time again.

What was your vendors' project management or feedback process?

PatrickOrtman, Inc. maintained a robust line of communication throughout the entire process. They strictly managed timelines, resources, and deliverables. Patrick was always in control and made sure we felt informed at all times

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We used the commercial and brand video to successfully launch our brand in Summer 2018. The video assets PatrickOrtman, Inc. produced were a significant factor in our success. We beat our initial launch goals by more than ten times.  I have no doubt that Patrick's work played a critical role in those stellar results.

How effective was the workflow between your team and theirs?

The collaboration was excellent. PatrickOrtman, Inc made everything feel comfortable. Our communication was clean and crisp. It was helpful that we agreed on most things. Even when we had different opinions, our incredibly valuable conversations would lead to the best result.

What did you find most impressive about this company?

Overall, the quality of the final result is the most notable criteria for our engagement. I admired the ease with which they worked. PatrickOrtman, Inc.’s willingness to adjust to our changing needs stood out as exceptionally impressive

BACKGROUND

Introduce your business and what you do there.

I’m the president and owner of NPD Logistics. We’re a full-service transportation company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PatrickOrtman, Inc.?

We visited several clients last year over the holidays and noticed that some didn’t know about our full range of services. To address this issue, we decided to create an educational video that explains everything we offer.

SOLUTION

What was the scope of their involvement?

We were looking to create a commercial-style brand video that incorporated all of the various transportation services we offer. We wanted to avoid sounding like an infomercial, and I didn’t want to be in it personally. The PatrickOrtman team created a storyboard and I was able to send notes on areas for emphasis. After some minor revisions, we filmed and compiled on-site footage with several of our clients. There were no props, no stages, and no stock photos/b-roll. The final video is a minute and five seconds long. He had full control over creative direction, and we’re very happy with the end product.

What is the team composition?

I worked closely with Patrick (Founder & Partner, PatrickOrtman, Inc.), and we worked with two other team members on the day we were filming.

How did you come to work with PatrickOrtman, Inc.?

We were researching agencies with extensive video experience on Google, and after meeting with the PatrickOrtman team, we were confident that they could produce high-quality content.

What is the status of this engagement?

We started working together in January 2018, and we shot at the end of February. They just finished editing and delivered the final product.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Upon its completion, we posted the video on our site and across several social media platforms. The quality of the video is excellent, and the feedback we’ve received has been very positive. We’re a small business and the video helps us stand out from our competitors.

How did PatrickOrtman, Inc. perform from a project management standpoint?

Patrick managed the project very well. At the beginning of the project, he asked for a formal timeline and I didn’t need it rushed at all, which decreased the price.

What did you find most impressive about them?

During the project I had a chance to sit down with Patrick and his team for lunch, and I was very impressed by their professionalism. They were down to earth and very easy to work with. I was skeptical at the beginning of the engagement, but they did a phenomenal job. I would recommend them to anyone looking to produce a strategic video for their business.

Are there any areas they could improve?

No, nothing comes to mind.