Frontkom

BACKGROUND

Please describe your company and position.

I am the Head of Product & Technology of Vendigital Ltd

Describe what your company does in a single sentence.

We combine consulting expertise and our proprietary digital platform to help businesses achieve measurable and sustainable cost reductions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Frontkom to accomplish?

The most time-pressing goal was for the new partner to smoothly take over the project within a very limited timeframe. The next key objective was the audit and finalisation of the AWS infrastructure migration process (Infrastructure as Code). And the last goal was the development and integration of the application with external tools (such as WriteBack Extreme) as well as product development and introduction of new features, both in terms of custom code and external tools (Tableau).

SOLUTION

How did you find Frontkom?

• Online Search
• Other

Why did you select Frontkom over others?

• High ratings
• Pricing fit our budget
• Great culture fit

What was the size of Frontkom’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

After our lead technologist left the team, we needed someone to immediately take over and support our suite of 7 business-critical applications that we offer to our clients. We were looking for a company that would provide us with maintenance, take ownership, and support us with further development. 

Flexibility was essential to us - our new partner had to be ready to deliver backend and frontend development services, DevOps services, and understand the broader business context of our projects. Because we operate in a restrictive environment of Management Consultancies, all development work needs to be ready to go through the scrutiny of external audits and comply with ISO requirements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The takeover of the project was smooth and successful, which made it possible to effectively manage the risk arising from the sudden departure of our in-house development team. 

Frontkom took care of 7 applications, over 30 servers, and the whole infrastructure in general. They also did an analysis of the strategic goals of our business and established a long-term action plan, taking into account such architectural drivers as stability and reliability of the operation, speed of introducing changes, scalability, and security. 

The next step was to modernise the applications. Here, a huge success is the introduction of new functionalities for our applications, bringing our customers measurable value by optimising their activities. For example, bi-directional data flow to and from Tableau (WriteBack), had to be prepared in cooperation with the plug-in provider. It allows our clients to actively manage suppliers and thus more effectively optimise their supply chain. 

Another improvement allows for active change management - automation of notifications, and change requests - allows our clients to automate the recategorization of suppliers and items in the system and their sign-off across the business. Frontkom also instilled the Event Storming culture in our organisation, which helps us to connect our business objectives with technological solutions and improvements. 

Together with Frontkom we have developed a vision and a long-term strategy for introducing new architecture and working on gradual migration to a more modern stack that will be prepared for the ever changing needs of our business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Frontkom team took over the ownership of the applications. Even though it happened in the middle of the development work, previously done by another team, the Frontkom team acted as if they were writing it themselves from day one. We have developed an effective workflow - we work together in sprints, taking into account the needs of all stakeholders (product owner, consultants, ISO, external auditors, and the development team). 

On the side of Vendigital, the project is supported by a Scrum Master and a Technical Product Manager, in close cooperation with the budget holder.

What was your primary form of communication with Frontkom?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Frontkom is proactive and takes full ownership of the project at hand. Currently, Frontkom plays an active role in discussions with the business and they effectively manage and support over 7 applications, 3rd party integrations, over 30 servers, and the whole AWS infrastructure.

Are there any areas for improvement or something Frontkom could have done differently?

Ad hoc valuation of the size of tasks at work in time & material approach. A large, complex system requires the re-estimation of project resources.

BACKGROUND

Please describe your company and your position there.

Leroy Merlin specialises in the sale of products and solutions to improve housing conditions (DIY retail chain), employs 13 000 people and has over 70 stores (2021) in Poland. Our mission is to adapt to the needs of our clients. Learning the lifestyles, wishes, needs, even if they are not expressed, and responding to them by doing everything necessary to satisfy the customer is a vital feature of the company. Our organizational culture is based on human values and put people on the very first place.

As the Communications Manager and Digital Workplace Leader for Poland at Leroy Merlin, my role is to advance our initiatives in the domains of corporate affairs and communications, employer branding, crisis communications, investor relations and public affairs. As a digital culture activist with experience of digital workplace solutions implementation I help bring innovation to bear at Leroy Merlin and advance our digital transformation processes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Frontkom, and what were your goals?

Development and implementation of an intranet solution for 13 000 employees – to replace Microsoft SharePoint based intranet with a modern web application, utilising Google Workspace instead. The solution had to be 100% mobile focused. The key goal was to deliver a new intranet solution utilising Google Workspace, that would reflect our current Intranet features from day one, and enable us to further our data-driven digital innovation initiatives later.

In this project, time was of the essence. Frontkom had only three months to deliver our new Intranet solution and migrate from Microsoft SharePoint and Office365 to Google Workspace. From the user perspective, the goal was to make this change seamless for our employees, as our Intranet is the main source of daily information and corporate communication at Leroy Merlin.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had a history of working with Frontkom in earlier years, in User Experience design. Also, one of our current vendors recommended Frontkom as experts in PHP based intranet solutions.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

By the time our SharePoint-based Intranet solution was not scalable – maintenance cost was relatively high, and it was not compatible with other modern tools our team needed globaly. The Google platform was globaly deployed on all Adeo business units. A corporate Intranet is a core tool for our company-wide communications: it needs flexibility, great user experience, and speed. This solution should also integrate well with a constellation of other tools used by our employees, and provide us with actionable analytical insights.

Over 80% of our team of 13 000 use this solution daily, so it is a big part of our effort in shaping our company culture. We were searching for a vendor to replace our SharePoint-based Intranet with a new, more modern solution that would still reflect all the features of our old solution from day one. First, we were looking at a lightweight WordPress solution, but after an insightful Discovery Phase with Frontkom, we have committed to a modern Laravel-based web application for our intranet. The development process started quickly and was fast-paced.

The collaboration was transparent and agile; we worked together in 2-week sprints. We were updated on a daily basis on the project's status. Every two weeks, the outcome was presented in a demo meeting, allowing us to give regular feedback and course-correct. The intranet project resulted in a neatly done solution that exactly fitted our needs and finished well within our tight time frame.

How many people from the vendor's team worked with you, and what were their positions?

• Analyst
• Solution Architect
• Project Manager
• UX Designer
• 4 Laravel
• Frontend Developer
• 2 QA Engineers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project resulted in a seamless transition from the old intranet to the new solution, done within the tight time frame. Launching our new Intranet was also the starting point for the broader long-term partnership with Frontkom in the overall development of the Communication & Collaboration tools, data-driven employee insights and digital workforce empowerment.

Describe their project management style, including communication tools and timeliness.

Both the initial solution design and the delivery process were very effective. Regular status updates, demo meetings and open discussions with the Frontkom team led to a new intranet solution that exceeded our expectations and was delivered at a record pace. The development team has not only reflected the agreed functionalities in the new solution, but also proposed new ones and accelerated the speed of operation of the entire system for us.

What did you find most impressive or unique about this company?

Great digital experts and supportive people with deepunderstanding of business requirements and realities. The Frontkom team was very professional. Communication was seamless, timely and frequent. We have been provided invaluable expertise and consulting to help us choose the right technology for our goals, and they have delivered the project swimmingly. Their work was perfectly aligned with the company's communication & collaboration strategy.

Are there any areas for improvement or something they could have done differently?

Can’t think of any at this moment.

BACKGROUND

Please describe your company and your position there.

Working as B2D Back office manager and was the PM on Euromaster side for this project. Both for Euromaster Sweden and Euromaster Finland. Euromaster is a multiservice automotive provider and a part of the Michelin Group. We are experts in automotive mobility. Euromaster aim is to provide safe, stress-free and comfortable travel to all their customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Frontkom, and what were your goals?

B2B and B2Dealers platform for placing and carrying out orders, invoice processing and more. It is used not only by the buyers but also by internal Euromaster teams.

SOLUTION

How did you select this vendor and what were the deciding factors?

We went through the market research process. Several companies offered their solution, and then we decided on Frontkom, which was the best fit. Decisive factors when choosing a supplier were a deep understanding of our business and a consultative approach from the start of the process. We also looked for a vendor that can work flexible and agile, posing no barriers to the business.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

To increase Euromaster sales through improved customer experience by streamlining ordering and invoicing processes. Business to dealer process. To improve back-office efficiency through process automation, better data and optimisation. We were looking for a new platform for placing and carrying out orders and intercompany invoice processing to replace their old legacy system. Frontkom had both a consultative role as well as an executive. They had to understand the complex processes and intricacies of our business model. They focused on the needs of our employees and the target user. Frontkom also was responsible for the design and Laravel-based development of the solution.

How many people from the vendor's team worked with you, and what were their positions?

In the first stages, team composition was: a designer, three developers and a Project manager. Later the team grew to 8 developers, a designer and a Project Manager working simultaneously on the project development.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The platform empowers Euromaster to generate more revenue through a streamlined process, savings thanks to process automation and a better user experience. It serves not only Euromasters B2B clients. It is the primary tool for the sales and finance departments for calculating complex discounts, reinvoicing and document circulation, eliminating employees manual work and frustration. It was deployed in Finland and Sweden with a vast acknowledgement both internally and from clients. We are glad that from the very beginning, Frontkom’s team was not only a contractor but also a primary consultant on the project and beyond, offering continuous technical, business and process management support to the client.

Describe their project management style, including communication tools and timeliness.

Workflow based on frequent communication, containing workshops, robust documentation and exploratory elements. We met many times to help the team understand our needs and reflect them in the solution. Development was made in an agile way based on frequent iterations, demos and tests.

What did you find most impressive or unique about this company?

At each stage, Frontkom repeatedly checked the rationality of the approach and its business adequacy. Frontkom was always ready to build a solution that would respond to the most complex business problems. We valued openness to changes in the implementation of the project, also in terms of technology.

Are there any areas for improvement or something they could have done differently?

General scheduling. Frontkom predictions were sometimes too optimistic and didn’t take a sufficient margin of error. Sometimes there was a time slippage in delivery.

BACKGROUND

Please describe your company and your position there.

APN Promise, the largest Certified Microsoft Partner in the Baltics, supports customers and partners at every stage of their contact with technology. Over 200 specialists, IT architects, developers and engineers help clients to plan licensing and hardware purchases, implements, integrates, educates, provides technical support and develops dedicated applications.

I am the Business Development Manager at APN Promise, responsible for effective communication at all levels, resource management, scheduling skills, supporting business budgeting, change and policy development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Frontkom?

We decided to hire Frontkom to help us with UX and UI design of one of our B2B applications. The application is used by multiple user types with different needs and skills, hence the intuitiveness and great user experience were crucial for the application success.

What were your goals for this project?

The goal was to design the application in a way that ensures intuitiveness and great user experience, has a modern look and highlights all robust features. It was already a third approach to this project, previous two versions were in use as our users became used to its flow, but we are always seeking improvement at APN Promise and felt it is the right move to make this application better.

SOLUTION

How did you select Frontkom?

We knew Frontkom from the previous project where we worked together and achieved great results, so when they contacted us, we decided to ask for help in the design of B2B/B2C platform. Frontkom 's approach spoked to us as the proposal was well thought and transparent. We understood the recommended process and decided to proceed.

Describe the project in detail.

Our old solution was dated and not well designed. Users get used to it, but we wanted to improve their experience and extend the B2B platform with new features to ensure a seamless experience for every user. We started the cooperation with Frontkom with a robust Product Strategy and User Design workshop.

Frontkom interviewed different stakeholders, and wanted to understand the purpose of the application and what business goals it should meet. In the design part, Frontkom presented several different mockups approaches and regularly met with us to ask for feedback. By joint discussion, we decided on the approach that served our goals best.

What was the team composition?

Dedicated Project Manager, one UX designer and one visual designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Frontkom team got a good understanding of our needs, application purpose, features, and how they should be presented. New designs look clean and are intuitive. Thanks to Frontkom skills in application development, we could use their knowledge and consult when needed.

How effective was the workflow between your team and theirs?

We were continually communicating. Regular meetings were scheduled at the beginning of the project to show us the Frontkom works' results and share feedback. We feel that our feedback and comments were heard and implemented in the iterations.

What did you find most impressive about this company?

We are pleased with the project outcome. The design looks great, and we truly appreciate the hard work of the Frontkom design team. The communication was seamless, and we were well informed, knew where we are in the process and what to expect next

Are there any areas for improvement?

I do not see many places for improvement. Quality and fast delivery were essential to us. Frontkom delivered agreed scope in time, and we are pleased with the quality of work they have done.

BACKGROUND

Please describe your company and your position there.

Grodno S.A. is a family business that operates on the electrotechnical market in Poland from 1990. Huge experience and high quality of provided services helped in fast development of the company.

With time, due to corporate acquisitions done by Grodno S.A, Grodno Group was formed that now operates 88 electrical outlets around the whole country (which includes 11 franchise departments, 9 Bargo’s outlets and 6 Magma’s outlets).

A total of almost 700 employees care about the best level of services. Thanks to those results the company is one of the main distributors of electrotechnical products in Poland. The company is also on the stock exchange.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Frontkom?

Frontkom was hired to perform a complex company rebranding process.

What were your goals for this project?

To prepare Grodno S.A. for digital expansion, unify the visual approach and put company values into the branding.

SOLUTION

How did you select Frontkom?

We were familiar with the company and knew that Frontkom has a comprehensive approach to the branding process. We searched for a vendor that not only deliver visuals but also will understand the complex business background of our organization and will take it into account.

Describe the scope of their work in detail.

The project started with workshops, the team worked with key stakeholders to gather necessary business knowledge, our goals and needs, to properly set up scope and approach to the project.

Then the Frontkom team performed UX research to better understand our target clients. After that designers started to work on sketches and digitized iterations of new visuals. In the end, together we worked out a new logo and branding. Frontkom prepared all documentation, like brand book or guidelines for print.

What was the team composition?

Frontkom team was composed of one Project Manager and one Designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The new branding is right now implemented digitally. Within a year we plan to implement it in over 80 outlets all over the country. The refreshed approach is ready both for digital and offline and creates a system of visuals that is ready for adding new companies and entities under the company's umbrella, creating a coherent whole in the field of branding.

How effective was the workflow between your team and theirs?

It went good. Frontkom was flexible in its approach. There were many stakeholders in the process and their schedules were hard to reconcile. Nevertheless, we always managed to meet.

The team was always on the phone, ready to answer our questions and needs. Even as Covid situations emerged in the middle of the project, Frontkom was ready for a seamless switch to remote work.

It is also worth mentioning that we liked very much even the early drafts of the new designs. It was evident that the process suggested by Frontkom quickly and effectively brings us closer to the goal.

What did you find most impressive about this company?

First, their comprehensive approach. Frontkom team really wanted to understand our business, conducted workshops and truly went deep into our history and background. Second, their eagerness to educate.

Every presentation, on each step of the process, contained an educational part. It allowed all stakeholders to have a full understanding of the branding process. That way we were able to make much more informed decisions when working with our new approach to the brand.

Are there any areas for improvement?

Nothing I can think of right now.

BACKGROUND

Please describe your company and your position there.

I’m Marketing Communication Manager, responsible for content creation, communication channels and PR. The company manufactures business and industrial imaging products, including copiers, multi-functional peripherals (MFPs) and digital print systems for the production printing market. We are a worldwide provider of solutions for printing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Frontkom?

The project from which our cooperation with Frontkom began was the transfer of one of our websites to the new CMS.

What were your goals for this project?

The goal was to smoothly transfer the old system to the new CMS, maintaining all its features.

SOLUTION

How did you select Frontkom?

We knew the company and it had a good reference. We were looking for a company that would complement the task and organize the work of not only developers but also designers, translators, etc. In the nutshell, we were looking for 360 services.

Describe the project in detail.

The previous page was dated both visually and from the admin perspective. It needed a thorough rework. The basic aim was to transfer the website from one CMS to a new one give it a modern look.

Additionally, we launched the Kazakhstan version at the time of the opening of the Konica facility in Kazakhstan. We cooperate all the time, the Team makes regular changes to the website, updates the product database, and takes care of up-to-date portals promoting specific services.

What was the team composition?

PM, developer, QA, designer, marketing specialist, UX specialist, business analyst.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

A new CMS that makes our content specialist work better. Up to date offers on the website, guaranteeing relevance and maximizing the sales effectiveness of the website.

Frontkom also supported us during the opening of the launch in Kazakhstan. Last but not least, the outcome is a long-term collaboration with which we are delighted.

How effective was the workflow between your team and theirs?

We have a long-term partnership with Frontkom now and great contact for years now

What did you find most impressive about this company?

Good time of response and broad competences. Additionally, the Frontkom team takes the burden of documentation work off us and makes our internal processing of the project easier for us.

Are there any areas for improvement?

Nothing comes to mind.

BACKGROUND

Please describe your company and your position there.

Chairman of the Board in Mode S.A. My key responsibilities are realisation established comapny's strategy of development, improving production capacity, warehouse management, improving internal processes and developing innovation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Frontkom?

We needed a system that would convert photos from the camera attached to our machine into a 360°, 3D professional product visualization. An additional requirements was a platform that would host those visualizations with the possibility of embedding in different mediums and format across the web.

Later, we also added a custom made 360° photo player and licence system for users to the project scope.

What were your goals for this project?

Initial goals where: Design a functional website presenting the solution. Develop a web application that easily allows users to transfer photos, arrange them and create a 360° photo of a product with ease.

During the project we added the following to the project scope: 3D feature for photos Code generators that lets users easily nest their 360° photos on their websites Licence management system

After the initial launch, we moved to phase two where Frontkom also developed: A custom-made player plugin that makes 360° photo solutions even more robust for our users. The goal here was to make it really intuitive and bug free to assure our users experience flawless quality.

SOLUTION

How did you select this vendor?

The decision to work with Frontkom was based on a recommendation. We knew Frontkom as a quality vendor that delivers projects on time and on budget.

Describe the project and the services they provided in detail.

MODE360° provides multiple solutions for fast and easy photography with 360° 3D animations. The project basically consisted of two stages.

Firstly, to design and develop a website to present the product (ModeView) and a web application (Mode360) that will create the final product (360° and 3D photos) from a camera connected to our machines. The application was made in PHP.

The second stage was to develop a custom plugin to play videos and view photos (ModeLook) based on a JavaScript and user licence management system (a backend system based on Laravel PHP).

What was the team composition?

The core team on the project consisted of a project manager, two developers and a UX designer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Frontkom helped us to choose the key features for the solution to make it work from the get go. This ensured that we launch the site and tool on time and within the expected budget. The solution is solid and after more than 5 year we still use it with great success.

How was project management arranged and how effective was it?

We were very happy with our collaboration, there were no major issues here. Team was really focused on our needs - we worked very closely - all key features were meticulously mapped during workshops and meetings. We agreed to introduce automated testing, acceptance testing and robust performance tests to efficiently check the products for bugs and issues.

What did you find most impressive about this company?

The team really wanted to understand our needs and that showed. Workshops, multiple meetings and regular contact enabled us to communicate our ideas and bring them to life easily.

Are there any areas for improvement?

The initial scope was not described well enough, but it was corrected along the way without a major impact on a project deliverables.

BACKGROUND

Please describe your company and your position there.

Co-founder and company’s CEO, responsible for strategy and product development. Mindento is a technology company offering combination of product and business travel solution in B2B sector.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Netkata Software House?

Our first main goal was to create an MVP demo version to meet our future clients and make them interested in using solutions like ours. In the next stage development to the full version of the application has been created. Currently, we continue maintenance and further development of the application.

What were your goals for this project?

The goal was to design and built an online tool to cover the Travel and Expense process end-to-end compliant with complex fiscal law. Netkata helped us define and deliver MVP together with demo versions that helped us with selling the idea to our customers.

Thanks to that we are able to onboard pilot client and get the first round of investment to develop the solution further. Netkata also supported us to build a technical team and served the role of external CTO throughout the process.

SOLUTION

How did you select this vendor?

Netkata had been one of three companies that we considered working with, and that we invited for the interview done by external tech consultants to look at their tech-stack, skills and development process for the project of our scale.

We valued their startup experience together with their involvement in mentorship for Silicon Valley Founder Institute accelerator as additional benefit for our project.

Describe the project and the services they provided in detail.

Scope of the project was substantial - covering the Travel and Expense process required functionality stretching from trip request, travel booking, approval and accounting part. To build automated tools we needed integrations with Travel Booking systems and end-customers ERP systems.

The project started with intense workshops that aimed to build the specs and foundations for the project’s wireframes which helped us to investigate project domain and helped to visualise the functionality.

Development was done in SCRUM. Workflow had been divided into sprints with different lengths which were based on the scope that was needed to be delivered. Netkata had kept the process transparent with direct access to their development team, tools like JIRA and invitations to take part in SCRUM rituals.

Our role in the project was to provide feedback, business decisions and deliver know-how about end-customer expectations. Apart from building our digital solution, Netkata helped with their lean-startup approach and UX consulting.

What was the team composition?

Our team worked with PMs, designers, UX specialists, QA specialists and a group of developers for backend, frontend development of the mobile app. At the high pick of the development 15 people were involved into the project at one time.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Thanks to Netkata’s effort, we were able to deliver our solution to pilot the pitch sales process to our clients and to test features for end-users. The Team not only helped us to build a product but also took part in creating an in-house technical team that is now able to take on support of the system and its further development.

How was project management arranged and how effective was it?

We had personal contact with the team throughout the process. As we worked in sprints, the process was flexible and adjusted to our needs. We were able to make quick changes in planned work, based on the outcomes of the development process and tests.

We have participated in stand-up and live meetings. We were involved in all the work and were able to make a decision of the fly. Another advantage was flexibility of resources of development team at any time because of the team’s composition

What did you find most impressive about this company?

Netkata had been engaged in the project which often led to heated discussions about certain features and their functionality. They have been presenting arguments connected with different solutions to convince us that some things would not be needed or should be used in another way to provide an optimal UX for the end-user.

They had also helped us to reach time-sensitive milestones which were often on a tight schedule.

Are there any areas for improvement?

Their communication sometimes got too "techy" which led to some misunderstandings, but they have always tried to improve next time to make sure that we understand everything clearly.

BACKGROUND

Please describe your company and your position there.

Global leading producer of PC components, peripherials, laptops and smartphones. PR Manager responsible for local communication with media, opinion leaders and influencers

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Netkata Software House?

For managing ROG social media (Facebook and Instagram profiles in Poland)

What were your goals for this project?

We wanted to increase brand awareness and build a strong fan community of our products. We also wanted to drive sales and communicate promos through social channels.

SOLUTION

How did you select this vendor?

The company was chosen before I joined the team.

Describe the scope of their work in detail.

We have regular meetings and conf calls and daily based updates regarding the situation. The Netkata Team regularly also updates us in terms of KPI reach and also potential strong and weak points of achieving the KPI's for each quarter.

What was the team composition?

I work pretty close with Netkata dedicated specialist. We try to have an regular update or have an emergency calls and e-mails if any potential crysis occures.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our fan base is regularly growing as well as their engagement in our social channels. Despite the droping Facebook engagements and forcing to buy more and more advertisment our stats continue to grow and we still maintain as one of the example country for the whole region.

How effective was the workflow between your team and theirs?

The assigned Netkata specialists adapt very fast to our workflow and adapt also to changing needs of the company.

What did you find most impressive about this company?

I am very pleased with the creativity of Netkata's specialists and their knowledge of the latest trends.

Are there any areas for improvement?

Less rotation in the assigned team.

BACKGROUND

Please describe your company and your position there.

Mitsubishi Motors Poland is the official distributor of Mitsubishi cars in Poland. We are selling cars since 1995. More than 38 cars have been sold to this day. The Mitsubishi Motors dealership network in Poland consists of 28 dealerships. In total, there are over 900 people working in these facilities responsible for contacting the customer and providing customer service assistance.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Netkata Software House?

We selected our supplier Netkata to design and develop online service Media about Mitsubishi: https://mediaomitsubishi.pl/

What were your goals for this project?

The average article about your products is "alive" on the Internet 2.6 days. * Then newer publications push it to distant pages of results on Google. There are many positive and reliable ones about our brand articles.

Our Public Relations department invests a lot very day effort in obtaining them. Unfortunately the vast majority of consumers will never find them and read. Publishers and bloggers have no interest in promoting them on the Internet. Cataloging and efficient use of results monitoring is difficult and requires a lot of time.

SOLUTION

How did you select this vendor?

Despite the fact that Netkata is a software house they support us as a digital agency in daily work.

Describe the project and the services they provided in detail.

Media about Mitsubishi is an online articles and car tests repository. We choose positive media mentions about our brand in Internet and place them on the dedicated website www.mediaomitsubishi.pl. Later, the automatic newsletter about new articles is sent to our employees and dealers.

What was the team composition?

The team was consist of 3 people from supplier and 2 people on our side.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Thanks to website, we provide positive and independent informations about Mitsubishi, which help them to find further arguments in business talks with customers.

How was project management arranged and how effective was it?

The project was done smoothly and very effectively. after three years the website is stable and the system works without any problems.

What did you find most impressive about this company?

Netkata Software House (netkata.com) is a team of experienced people with a passion for action. Netkata has been providing digital marketing solutions and internet applications to innovative startups since 2008. and global brands - including Mitsubishi Motors, ASUS, HBO, Unilever or Red Bull.

Are there any areas for improvement?

There is little they could improve.