Frenchy Digital

Please describe your company and your position there.

I am a partner and Director of a Medical Psychology Clinic that offers detoxification therapy.

For what projects/services did your company hire Frenchy Digital, and what were your goals?

We had An old System that was all through paper and nothing digital. Be it appointments, patient info, schedules of our physicians programs or even maintenance. That old system didn’t fit our growing needs in our Clinics model so we were looking for a firm to create a custom software that would help us save time with all of the procedures stated plus help us in automating our processes.

We had a very complex schedule that involves many doctors treating the same patient so that’s also why we needed an internal mobile app that is tailored to our needs. We also needed help with social media, we were paying different agencies and had no structure or visibility on what was really done. We needed to have just one partner that manages our accounts, ads, and website updates.

We also wanted to experience and build a virtual therapy methodology to treat patients for phobias, addictions, and anxiety.

How did you select this vendor and what were the deciding factors?

Frenchy was referred to us via another clinic in Beverly Hills in which we know the owners. We scheduled multiple meetings with other vendors to estimate our costs with going with other providers and thought in the end we’d rather go with a young team that has a lot of experience and motivation to deliver results.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

When Frenchy took over management they introduced us to Jasmine the technical manager during our kickoff meeting. They asked to be added to our social media accounts as admin‘s to fully audit our accounts. They also asked our Go Daddy domain‘s logins and our word press login information in order to make sure that the app that they will creates will be easily integrated Into our current system.

This lasted a couple of weeks. After their audit was completed they filled in the missing information and connected the pixel data to our website from the social media in order to make sure tracking was optimized. They found so many issues with the current tracking system and gave us a report of what was done after the second week. Before they initiated the ads they had a meeting with us in order to confirm strategy, Ad copy, and creative.

They also re-branded our online image after the third week since we also had issues with our Google platform. Once the social media clean-up and ad campaigns were launched on Facebook and Instagram, they started working on our in-house app that would rely on React technology. We created the features together during a meeting with Jasmine and the technical team.

Once we defined all the technical aspects of the app they gave us a more detailed quote of how much it would cost in order for everything to be developed. They helped us define an MVP during that technical meeting. At first, they would develop the core features that we needed in order to structure our clinic's organization better and then the features that were not necessarily needed in the MVP.

So First we created a special scheduling system, calendar, and appointment booking system in order to already fix most of our organizational issues. The process of creating this special app and integrating it through react and WordPress took about three months in total. Since there are still features of the app that we did not create we are still ongoing with certain features but are pretty satisfied with the results already.

Frenchy helped us create also a virtual app that connects to the Oculus platform. The goal was to make a virtual reality experience for those who suffer from traumatizing events, phobias, and addictions. They brought all the materials needed and the machines so that our patients could use the system. They also helped our psychologists to create protocols for the patients using the software.

How many resources from the vendor's team worked with you, and what were their positions?

When we had our meetings in the beginning with Chris the owner who was present in order to help us structure our campaigns and set up of the accounts. Jasmine was our main point of contact in our collaboration with FRENCHY. She would be the one that would take our recommendations for the app and website and then she’d give it to her team.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Overall We needed a team to help us test this new system and integrate that in the treatment process of our clinic and scale our ads. On the social media aspect they helped us get over 1M views on our ads, over 10,000 patientes booked through our integrated system using social media. We are able to take on average 30 more patients a day since our schedules are no longer hectic.

We had to hire 4 more Drs and psychologists since the number of patients has increased by more than 450% in the past year. With the video ads, they targeted everyone who had anxiety issues, depression, stress, and who were looking for 3-4 week detoxification sessions. The objective of these ads was for potential patients to watch at least 10s of the video and potentially send a message directly to the clinic and become a lead.

These results are as follows : Over 15,000 Likes 4,300 comments 9.100 Shares 1,797,000 views of more than 10s Meaning that almost 1M potential patients living in this local market, have seen these videos of the clinic. Frenchy started the publicities in late October 2019 but has consistently every month up until today have generated at least 300 leads a month in general. In all, they’ve generated over 4M dollars worth of traffic to this clinic since the beginning of our collaboration.

Describe their project management style, including communication tools and timeliness.

We communicated via slack, Zoom calls for meetings, and emails for progress reports.

What did you find most impressive or unique about this company?

Frenchy Digital is an exceptional partner and extremely knowledgeable in their fields vast through. Having extensive knowledge on Facebook ads, Google ads and even enterprise mobile app development was truly the fact that made us go with them and not other agencies that were only specialized in one aspect.

This gave us complete confidence in their abilities to deliver and thus we stay partners. Also the fact being that their team is young shocks us but gives us confidence in their drive to always bring new ideas to the table.

Are there any areas for improvement or something they could have done differently?

There are no areas for improvement for us, they’ve been exceptional.

Please describe your company and your position there.

I'm the owner of a Medical Spa in Beverly Hills

For what projects/services did your company hire Frenchy Digital, and what were your goals?

Our website was a typical spa website without much design done in the past 7 years. We wanted something more user-friendly for our patients and that embodied our brand for future growth and more diverse services.

How did you select this vendor and what were the deciding factors?

Frenchy was a referral from another spa they’ve worked with revamping their website. We found Frenchy to be responsive, and reasonable with the goal of making this website the best possible site it can be.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Jasmine makes you feel like you’re the most important client she has ever worked with. She is patient, she listens to our needs and provides novel ideas and thinks outside the box. She was brought on the team after signing with Frenchy Digital as our Technical PM. We needed to completely revamp our web experience and re-do our policies to be completely compliant as a Medical Spa. We started with a kickoff meeting to get all our information to Frenchy.

How many people from the vendor's team worked with you, and what were their positions?

Chris the CEO was our First contact, then he had Jasmine manage the project with us and created a system of communication between their developers and designers to fit our needs.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our website is now over 300 % Faster than when it was before. That’s not an understatement, they were able to make a google score above 80 for mobile which we have rarely seen for websites like our own. Even if it’s relatively new we've already received some great feedback on its design from our patients who really love the way it looks to book their appointments. The user experience is fluid and not confusing anymore!

Describe their project management style, including communication tools and timeliness.

We used Dropbox, slack as a communication channel, and Trello for project management. Frenchy made everything very understandable and user-friendly since we never had a team like them before.

What did you find most impressive or unique about this company?

Frenchy takes personal pride in making a website as amazing as it can be and they do bring that much-needed “French Touch”.

Are there any areas for improvement or something they could have done differently?

Not really, we love working with them and we will continue to refer them to our other friends and business partners.

Please describe your company and your position there.

I am the owner and founder of this lifestyle e-commerce that sells women’s jewelry and detanglers that has just received patents on our technology.

For what projects/services did your company hire FR Digital, and what were your goals?

Our product images, website, and image online was created some time ago and had become outdated. Our website was done on a WIX website that limited our capabilities as an ecommerce. The product photos were also very poorly done the first time so and Since we didn't have in-house developers to invest in a new website, we hired Frenchy to design, shoot, and develop a new Shopify website for us. By doing this, we were hoping to increase our traffic substantially by the end of the year, and actually sell our items.

How did you select this vendor and what were the deciding factors?

We were searching online for different providers online but wanted someone who had a taste and had the LA vibe. We searched for agencies in LA that had awesome reviews for web developers and then created a list of around 10. After interviewing them, we chose Frenchy based on their past projects, design skills, and cost estimate. Plus they also proposed to do the photoshoot for me and make everything from scratch. I was delighted at the fact that all I had to do was send them products to get everything situated as quickly as possible.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had more than 1 meeting in the beginning. At first, we had a kick-off meeting to discuss our goals and objectives. From there, the team delivered mock-ups and wireframes for our site. The team also created a Pinterest board and mood board for the photoshoot with a selection of models that fit our brand image. After a couple of weeks of planning, they did the shoot on a beach in Los Angeles and Malibu.

They not only did a shoot though, they also took behind-the-scenes videos and created lots of great content that would later on go on the website. For the website after a few iterations, their team designed and developed a beautiful e-commerce website that had all the bells and whistles the big players in our space had. They updated the content to reflect our company's services and created an about us page with a contact form. They completely updated our terms of operations policies and made them GDPR compliant.

How many people from the vendor's team worked with you, and what were their positions?

Jasmine was our main point of contact throughout the process. There were also 1 full-stack developer and a designer working behind the scenes. Chris the owner was always included in our communications making sure we as a client were satisfied and had all our inquiries met to our expectations.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Clients and contacts love the updated design, and they now have a better understanding of our products. We are satisfied by the quickness of the development and are very appreciative of Frenchy’s flexibility.

Describe their project management style, including communication tools and timeliness.

We had daily updates with Jasmine, who communicated with the rest of the team. If there were any delays, they let us know ahead of time so that we could prepare. We used text, Gmail, and Trello to coordinate, and they worked well with our team.

What did you find most impressive or unique about this company?

They gave us a professional site that's easy to update and use. My team has never worked with Shopify before, so they took the time to teach us how to update the content ourselves. We really like their implementations in the training they gave us and truly see them as a Long term partner that will be playing a key role in our success.

Are there any areas for improvement or something they could have done differently?

When we first launched, we had some minor changes that were decided last minute but that made the launch go a little slower than predicted. We let them know, and they were quick to do the adjustments but we only lost 24h. They then made up by their intense dedication to making the project go live with no bugs or flaws. Shopify the platform itself had a worldwide update so even then they were on top of it. We appreciate their communication on this and always kept us updated on things that weren’t necessarily their fault but that did have an impact on the website.

Introduce your business and what you do there.

I’m the COO of a business that focuses on making custom grills. We also make jewelry, and we tell our customers that if they can imagine something, we can make it for them. We cater in the Los Angeles area and to some of Hollywood’s most famous celebrities.

I oversee all of our operations, including product management and customer relations. I make sure that everything is perfect from the moment we get the customers’ orders to the moment they receive them, ensuring that they’re happy. 

What challenge were you trying to address with FR Digital?

We originally had a bad website. We offered plenty of options and customizations, but customers were confused because they had to place the order at the checkout just to see prices. It wasn’t a good experience. We also shipped worldwide, so it was truly important for us to have someone to fix our website and UX, and that was when we hired FR Digital. 

What was the scope of their involvement?

FR Digital rebuilt our website from scratch. Customers should be able to click or add upgrades any way they wanted without any confusing navigation and pricing. As a result, the first thing we did was a UX workshop, where they showed us ways to improve our customers’ experience. 

We also faced an issue where we were getting more than 30,000 hits per month but few of them were converting. There was no way to contact those leads, and we didn’t know why they weren’t checking out their orders. After building the website, FR Digital helped us find a system to address this issue. 

Moreover, I wanted an order tracking system where customers could see where their order was, similar to ordering a pizza for delivery. However, that feature would’ve been way out of our budget. FR Digital built that up in a way that was economical and practical. They also fixed up our logos. When we put our branding in boxes, we needed certain types of images, and FR Digital made those images look nice and modern. 

At present, they’re helping us with online ads. On top of that, they’ve created social media accounts for us on social platforms such as TikTok, YouTube, Twitter, and Pinterest. They do a lot of testing to ensure that the best system is in place. When it doesn’t work, the team finds ways to fix it. Furthermore, they're leading our SMS campaigns where they follow up on people who signed up for our mailing list. We’ve also started developing an app with their help.

What is the team composition?

We work directly with Chris (CEO) and two project managers, who are our main points of contact. They have a whole team of people behind them, including designers. 

How did you come to work with FR Digital?

The FR Digital team lived in the same building as I did, so I always saw them around. I always heard them saying they loved what they were doing, and they even tried to have a meeting with us at one point. 

At first, I didn’t care about them. However, I heard them talk to other people who worked in companies that used their services. FR Digital seemed legitimate, so I started listening and researching about them. I could feel their passion and how much they cared about their business. They weren’t a company that simply wanted to make money; they cared about their people and about making the business better and easier. At that point, I decided to give them a try and hired them. 

How much have you invested with them?

We’ve invested around $750,000 so far. 

What is the status of this engagement?

We started the partnership in December 2020, and the engagement is ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

With FR Digital’s efforts, our revenue has increased by over 400%. Customers can easily check out their orders since the process is streamlined, and we've found good ways to retarget everyone. People now have an easier checkout experience. As a result, they add things to their cart and check them out more often. 

Beyond that, FR Digital’s marketing efforts on Google and other platforms have generated more calls than before, so we’ve added a couple of people to our sales team. We’ve also hired other people for running around and doing tasks — business has truly gotten busier.

How did FR Digital perform from a project management standpoint?

Their project management is amazing because they’re transparent. We use Slack for all our communications, while we use a Trello board to update everything. We see what they’re working on at the moment and know if they need us to answer a question. We do use emails and phone calls when necessary. However, Slack and Trello put everyone on the same page even if they aren’t at our in-person meetings. FR Digital also trains every person on our team around how to use Trello boards, Google Documents, and other systems. It’s amazing that they take the time to do this even if it's not a part of their contract.

Moreover, having only three main points of contact makes communication much easier; I don’t talk to a different person in a different department every day. They also understand me well because our communication is so close.

On top of that, when the FR Digital team indicates a timeline, they do things according to it. If, for any reason, they’re a couple of hours behind schedule, they immediately update our boards and send me a text message. In other words, I never have to run after them to make sure they’re doing their jobs. 

What did you find most impressive about them?

They don’t only execute what we tell them; they also come up with a better solution and strategy. They think outside the box and spend plenty of time thinking about ideas. FR Digital truly cares about the companies they work with, and I’ve never seen other businesses go way above and beyond to make things easier. Every time an issue appears, FR Digital does independent research — they figure things out. 

Overall, they’re such a good company. For many, it’s so easy to sit back, not think outside the box, and just execute what needs to be done — it’s human nature to take the easy way out. However, FR Digital doesn’t do that. If I have their work ethics, communication, and transparency, I’ll be tenfold more successful than I am now. In other words, they inspire me to do better. 

Are there any areas they could improve?

No, there aren’t any. I don’t know what they can do better because they’re a good company. They’re transparent, honest, on time, and responsive, so I can’t think of any areas of improvement. 

Do you have any advice for potential customers?

Tell FR Digital everything from the beginning, including things that are not important. Sometimes, I only mention things to make conversation, but then they'll write those things down and come to me with a solution the next day. 

Moreover, make sure you take their onboarding meetings seriously. I’ve been unwilling to take such meetings because I don’t have time for them. However, after putting in my effort, I’ve realized why they’re necessary. If you’re working with FR Digital, take those meetings seriously. Put everything into them, think hard about your answers to their questions, and tell them what they want to know. That way, you can save time, and you’ll see immediate changes to your issues.

Please describe your company and your position there.

VNUS Inc. is an earth-friendly beauty and wellness brand and online “Shetopia” established in March of 2020 that has consistently evolved and emerged each month as a competitive force in the Beauty, Wellness and Self-Care industry.

Founded as the “VNUS Box” cause box, offering all-natural beauty and body products, VNUS is now recognized as an innovative startup company actively involved in offering a new compelling platform for women that is stimulating, empowering, fulfilling, and rewarding.

For what projects/services did your company hire FRENCHY DIGITAL L.L.C., and what were your goals?

We’re a startup that’s going through a growth and that needs the perfect partner in Web and Mobile App Development to continue scaling our company. Frenchy is the direct response to our scaling issues.

How did you select FRENCHY DIGITAL L.L.C. and what were the deciding factors?

We were searching for a local partner in Los Angeles that had a good reputation with other businesses in the area and we found them on Google.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Frenchy Digital did a full audit of our online presence and laid out the basic structure that we should follow in order to make sure our business grows effectively. They took from a birds eye view, decisions on our web design and customer experience to make Vnus Box more adaptable to its growing customer base.

We were on Cratejoy to start, and we were looking to develop on Shopify or Wordpress to fit our needs for more customization. We wanted our platform to develop into a multi channel hub that not only sells products but that sells its own products and also create an affiliate marketing portal for partners and representatives.

Frenchy gave us knowledge on the industry that we didn’t have before in order to make decisions on what functionalities the website should have. They completely developed from scratch a mobile friendly website that’s still being updated at the moment, but it’s a huge step forward for Vnus.

Frenchy helped establish relationships with other business owners to help develop our brand and awareness in our local community but also help us develop our pitch for potential investors. Frenchy also gave us insight and helped us onboard and build an internal team for more fluid operations and streamlined communication to our partners.

How many people from the vendor's team worked with you, and what were their positions?

The Team composition was from the beginning Zaid our first initial contact, then Jasmine onboarded us with Lisa their Project Manager. We’ve been working with Lisa and Jasmine since 2020 and they’re awesome.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

One, the look and feel of the website is completely different. During our 1st testing phase we had customers ordering from the website! From the work that has been done we had new subscribers coming to the new website even though there was no promotion or heavy SEO work done on the new domain. We still had our old website up while the test site was online and customers are currently shifting from the old one to the new!

Describe their project management style, including communication tools and timelines.

Frankly, it felt like we had hired two experts on our business at a fraction of the price. It’s crazy how much they’re helping us out not only on the development of the website but Vnus in general. They helped restructure our organization and grow our team. Lisa checks in with us Daily and she makes our jobs so much easier as we have to source and create our new product line with no real experience in the industry.

Frenchy Digital works within our teams and follows a scrum methodology. Their team follows our processes and uses our tools including Trello, Outlook, and Google. We provide continuous feedback to Lisa about the team's performance. They’re very open and available when we ask questions.

What did you find most impressive or unique about this company?

Frenchy Digital provided a very good service not only from a development standpoint but also business management that wasn’t what we signed up for in the beginning. We feel like they know how to work with 100 different types of E-commerces. Never one day goes by without having communication with Lisa or Jasmine.

Are there any areas for improvement or something they could have done differently?

Sometimes we like asking for a lot and they say yes to everything. Just push back a little and stay firm on what direction we should go on.

Introduce your business and what you do there.

I’m a partner at a sourcing and shipment company. We manage overseas sourcing and product development.

What challenge were you trying to address with FRENCHY DIGITAL L.L.C.?

We had an old website that didn’t have all the features we needed to scale the business. There was a huge lack of good UX. Additionally, we needed a platform that’d allow our partners to source the products. We have access to a few of them but needed to allow our partners to create their own stores via their own back office.

What was the scope of their involvement?

They supplied custom development with a huge interface in a very short timeline. They completely redesigned the UI/UX of our website and updated all our keywords for SEO. Their team mocked our brand over more than 50 different international sources. They set up an immersion portal with customizable integration with the web development. Additionally, they helped us create a functioning mobile version of the solution.

What is the team composition?

I work with Yasmine (Co-Founder & Product Manager) and Chris (CEO & Co-Founder). They have a great team working with them.

How did you come to work with FRENCHY DIGITAL L.L.C.?

We found them through a Google search and contacted them through an email. They were immediately responsive and helpful right away.

How much have you invested with them?

We’ve invested over $100,000.

What is the status of this engagement?

Our ongoing engagement started in October 2020.

What evidence can you share that demonstrates the impact of the engagement?

Not only did they improve the website experience for our users, but they also improved the branding. Our new look and feel, font, and logo are great.

How did FRENCHY DIGITAL L.L.C. perform from a project management standpoint?

They were very responsive and made themselves available at any time. Their team was able to meet us safely during the pandemic and also over Zoom calls. We appreciate their management style. It was really helpful. They’re very proactive. We used Google Docs, email, and FaceTime.

What did you find most impressive about them?

They had a proactive approach with such enthusiasm. They were able to show their passion and knew what they were doing. FRENCHY DIGITAL L.L.C. was easy to work with; they give us their best.

Are there any areas they could improve?

No, I can’t really think of anything. Their team should hire more people to match their environment and passion. They’re great people to work with. They’re going to do great.

Do you have any advice for potential customers?

Trust them fully. They’re able to understand and are very open-minded to ideas. FRENCHY DIGITAL L.L.C. is flexible and offers ideas with the experience. The more you communicate with them, the better.

Introduce your business and what you do there.

I’m the founder of an e-commerce business. We sell innovative products that help people improve their quality of life.

What challenge were you trying to address with FRENCHY DIGITAL L.L.C.?

We needed to scale our website’s UX and conversion rates.

What was the scope of their involvement?

They completely revamped our website. They’ve also been working with us on all of the marketing and SEO as well. They also helped us find solutions for people adding items to their cart but not checking out.

What is the team composition?

I worked with their project manager and CTO.

How did you come to work with FRENCHY DIGITAL L.L.C.?

I met them at a networking event. They were very knowledgeable about all the issues I brought to them. The team was very fast-paced and responsive, too.

How much have you invested with them?

We’ve spent $45,000.

What is the status of this engagement?

We started working together in September 2020, and our work is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

We set key metrics right from the beginning of the project. We targeted around a 10% increase in revenue with the site and we wanted to increase retention rates as well. We increased revenue by 12% and increased conversion rates by 16%, which is exactly where we wanted to be.  

How did FRENCHY DIGITAL L.L.C. perform from a project management standpoint?

They’re super responsive. They gave me progress updates after each iteration on the website. We used Slack for communication and Clubhouse for development and project management. Everyone was in sync.

What did you find most impressive about them?

They’re responsive with communication and are also very tech-savvy. They’re also very competitive with pricing. I liked that I wasn’t billed by the hour, I was billed by the outcome.

Are there any areas they could improve?

It would be great if they could provide social media services again. When I asked, they said they paused those services because of the COVID-19 pandemic.

Do you have any advice for potential customers?

My advice is to consider them more as a business partner rather than just giving them specific instructions on how to solve your problem. They have a lot of experience, and I’m sure they’ll find a lot of innovative ways to help you reach your goals.