Frenchy Digital

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of ClinicalEdify. Our company focuses on facilitating, streaming, and organizing the student onboarding process for nursing and allied health students for over 100 hospitals. We enroll students from more than 200 nursing and allied health schools.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Frenchy Digital?

Currently, platforms are available to assist schools in simplifying document submission to hospitals. However, there isn't a platform available to aid hospitals in this process.

Hospitals are burdened with a tedious, time-consuming document review process requiring more flexibility. I wanted to develop a platform that addressed the concerns and challenges that hospitals are meeting in outfitting much of their educators' work on student onboarding.

SOLUTION

What was the scope of their involvement? 

Frenchy Digital has been incredibly helpful in creating a customized dashboard for me. They use AWS for hosting.

The team is very accommodating in making necessary changes, especially since different hospitals have varying processes for onboarding students and processing clearance. Frenchy Digital organizes my files how I want and even provides additional services when necessary. 

I work with high-end hospitals or health systems that are desirable to nursing and allied health schools. The problem is the time it takes for the school and the hospital to clear them, as there is a lot of back-and-forth communication with the HIPAA and FERPA-compliant dashboard. 

With this cloud-based dashboard, the schools, hospitals, the student, and ourselves, the QA assurance arm, can communicate seamlessly without utilizing email, phone calls, and text messages. It reduces the time that everyone puts into the onboarding and clearance process. Additionally, it offers hospitals a secure solution against malware and hacking threats. The function isn't used for patients; therefore, integrating it is unnecessary.

Furthermore, we reviewed documents on the various health systems regarding what is collected and needed and the timeframes. For example, suppose a student is not cleared for health reasons or needs to provide more information about their reaction to certain vaccines. In that case, they must provide proof that we will verify before proceeding to the next step of the clearance process.

The health system wants something standard and set. The problem I encountered is that even though most of the documents are standardized, every single hospital will want the ability to have flexibility on what they do or how they onboard. Being able to offer that variation within the dashboard or identify a particular type of school or student is beneficial. 

What is the team composition?

I have worked with at least 3–4 team members who have met with me over Teams or Zoom. 

Yasmine (Co-Founder & Product Manager) and Chris (CEO & Co-Founder) have been very hands-on, which I appreciate, especially when dealing with demanding health systems. 

How did you come to work with Frenchy Digital?

Frenchy Digital is well-known among my circle of friends, and they come highly recommended. Chris and Yasmine got my vision and showed me how creating my own dashboard would benefit me long-term. They were more flexible with my needs, so I decided to go with them. 

How much have you invested in them?

After incorporating various components, we have increased the workforce on their end, resulting in a budget of $50,000 to $60,000.

What is the status of this engagement?

We began working with Frenchy Digital in September 2022, and it's ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I evaluate their responsiveness and the outcomes they deliver when I request specific tasks. Their service has been excellent. They provide a high ROI with speedy results, adaptability, and clear communication regarding the workload. They are also accommodating when I need to adjust expectations or add additional tasks. Overall, I am pleased with their delivery.  

We had an update a month ago with some minor issues. My staff realized it right away and contacted Frenchy Digital. Within 24 hours, those bugs were identified and cleared.  

We're still working on various filters I need for the hospitals and schools to see added value beyond the scheduling, clearance of students, and document housing. This added value has proven very effective in pitching the platform to health systems. 

How did Frenchy Digital perform from a project management standpoint?

Their service is superb, and I'm really happy. Yasmine provides me with accurate estimates on the amount of time, in terms of manhours, days, or weeks, required to execute a task. I haven't had any issues with something outrageous where it is beyond a couple of days from our agreed-upon timeline. 

We utilize Slack for communication and Google Docs for document sharing. The Frenchy Digital team has made themselves available to me over the phone and via text messaging. 

What did you find most impressive about them?

Frenchy Digital has a great group of professionals. As someone revolutionizing a very standard process that has been around since student hosting was a thing for hospitals, the team's flexibility to communicate through various communication channels and availability has been helpful. I never feel like they're avoiding or keeping me in the dark. 

Are there any areas they could improve?

During our initial collaboration, there was one team member whom I had difficulty reaching for a few days. However, it has been at least six months since that person was part of their team. That was due to an individual issue rather than a reflection of Frenchy Digital.

Do you have any advice for potential customers?

I recommend considering Frenchy Digital for your project. It's important to note that if your initial request evolves into something different, it may require additional time and financial investment to execute the vision entirely. This isn't a negative aspect but a necessary step toward achieving their desired outcome.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and CEO of Pleasant Sounds. We specialize in organizing and promoting events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Frenchy Digital?

With a tight timeline of 30 days, I needed to create a mobile-friendly e-commerce website to promote my events. 

SOLUTION

What was the scope of their involvement?

I initially gave them a Figma file I'd created to convey my needs visually. We worked together to enhance it because I'm not very knowledgeable about Figma or web development. 

The team integrated an e-commerce section into my website using Webflow and executed the MVP exceptionally. The web and mobile versions work seamlessly on both desktop and mobile. 

What is the team composition?

I mainly work with Yasmine (Co-Founder & Product Manager). She relays any information to the designer and is highly professional.

How did you come to work with Frenchy Digital?

My parents recommended Frenchy Digital to me; they've been working with them for about three years. I hopped on a call with Yasmine. She understood my vision, and there was good chemistry.

How much have you invested in them?

I've invested $12,000.

What is the status of this engagement?

I began working with Frenchy Digital in May 2023, and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site accurately represents my company's services, and I’m completely satisfied with the results. They carefully considered my requirements and delivered what I hoped for, ensuring they met all my needs. Frenchy Digital is great at listening and understanding my needs perfectly. 

How did Frenchy Digital perform from a project management standpoint?

They're highly efficient. Communication is on point, and they consistently deliver the work I ask of them. There are no delays, and they adhere to everything I ask.

We use Google Meet for collaboration and Google Calendar for project management. In addition to these tools, we also communicate via email and text messaging. Yasmine kindly provided me with her cellphone number to make communication easier.

What did you find most impressive about them?

Their top qualities are their flexibility and their ability to listen to their client. Even though I didn’t like things about the first version, they were very receptive to my constructive criticism. They handled all the requested adjustments.

Are there any areas they could improve?

I don’t feel there is much they can improve on. They’re just what I am looking for in a web and app development company. I’m pleased with the quality of their work.

Do you have any advice for potential customers?

I recommend trusting the process. Be patient and speak your mind about your expectations from the project.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and CEO of OG Physique; we do online fitness training and fascial stretch therapy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Frenchy Digital?

We needed help building our website and creating an intelligent hormone questionnaire to share prominent information with our clients and prompt them to explore our site further. We’d engaged multiple web developers to help us, and none of them could deliver the project, so we partnered with Frenchy Digital.

SOLUTION

What was the scope of their involvement?

I started by sharing a vague idea of my vision with Frenchy Digital. We discussed my goals, and I provided examples of other sites I wanted to draw inspiration from. Frenchy Digital created a logo based on our vision, and then they designed and built the website and customized it to fit my needs. They also added our pictures and videos to the website to make the landing page more engaging. Once they finished working on the site, they conducted keyword research and provided SEO services to improve our Google ranking.

Additionally, the team created a questionnaire with 16 questions and four multiple-choice answers per question. They integrated the questionnaire with the site’s landing page to prompt users to click on it. The website also allows users to purchase our online training and nutrition plans and book fascial stretch therapy services. Since launching the website, the Frenchy Digital team has continued supporting us with maintenance services. 

What is the team composition?

I’ve only worked with one teammate from Frenchy Digital.  

How did you come to work with Frenchy Digital? 

Frenchy Digital designed a website and built an application for one of my colleagues. I was impressed with the results and asked my colleague to connect me with them.  

How much have you invested with them?

We’ve invested about $10,000 in the partnership with Frenchy Digital.

What is the status of this engagement?

We started working with Frenchy Digital in June 2022, and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Frenchy Digital has delivered a user-friendly, engaging website. Before working with them, I wasn’t making any money, and now I am, so I’m very happy. Frenchy Digital finished our website in two days when other service providers couldn’t deliver at all. They’ve given me exactly what I wanted, and I’ve greatly appreciated our partnership. 

We haven’t had any significant problems with the website since the team transitioned to working on maintenance. Since launching the site, we’ve faced one hacking incident, but the team handled the issue and got the site back up and running within a day. 

How did Frenchy Digital perform from a project management standpoint?

Frenchy Digital has excelled at managing our project. During the website development stage, they listened to me carefully and tried to understand what I wanted. They also worked efficiently and delivered the website much faster than we expected. The team has taken a customer-driven approach, which I’ve really appreciated. They’ve provided amazing value for the cost. We’ve primarily communicated via email and text. 

What did you find most impressive about them?

Frenchy Digital has been a very attentive and efficient partner. I’ve never had to wait on them to answer questions; they’ve consistently provided instant responses. 

Are there any areas they could improve?

I have nothing Frenchy Digital could improve on. 

Do you have any advice for potential customers?

I highly recommend Frenchy Digital for any website development or e-commerce projects. Tell them what you want, and be ready for them to deliver quickly. 

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a wellness company called Fairfax Training Club. We’re a globally represented brand that specializes in personal training, fitness, and corporate wellness.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Frenchy Digital?

We wanted to build an app to focus on corporate and employee wellness and benefits. We hired Frenchy Digital to help design and develop a mobile and web application.

SOLUTION

What was the scope of their involvement?

We gave them our ideas, and we’ve been building the app together from scratch. Frenchy Digital helped us create the MVP, guiding us from the website to the mobile app. They’ve also put together a roadmap for taking us through the app's launch, including suggestions for SEO and marketing. 

The application has hundreds of fitness and wellness videos and allows users to receive feedback and data. Our company works with large tech companies and film studios, so it was important to us that we build something that could handle a high volume of users. The app is essentially a one-stop shop that offers everything in terms of wellness, fitness, and well-being.

There are two ends to the app, one for the manager, and the other for employees or any other user. When a user signs up on the website, they get an entire dashboard with personalized recommendations and other features. Our users can create their own events worldwide for any offices that they have, and they can book sessions and challenges. There is also a livestream function and Spotify integration on the app. 

We’re currently building a webstore where users can earn points to redeem them for merchandise. Frenchy Digital is offering maintenance and IT services for anything we need. We use Apollo.io for the livestreaming feature. 

What is the team composition?

We work with Yasmine (Co-Founder & CTO), a project manager, and a few other individuals. 

How did you come to work with Frenchy Digital?

We looked on Google for app developers and found a list of the top developers in LA. We reached out to all of them and eventually decided to go with Frenchy Digital. 

How much have you invested with them?

We’ve invested more than $100,000. 

What is the status of this engagement?

We started working together in September 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

On the first day we launched, we garnered around 100 users. Our overall goal is to get all of our clients and employees on the app eventually. Once the app goes public, it will be open to the individual user, which was also a goal of ours. We plan on having a lot of companies and individuals utilizing this app in the near future. 

We were under a time crunch, and needed to build an app quickly because our business wouldn’t function without it, and Frenchy Digital has been able to deliver fully for us. They took our design and brought it to life. 

How did Frenchy Digital perform from a project management standpoint?

They are very responsive and communicative. Any time that we need anything from them, they’re willing to help. We primarily communicate via Slack and Zoom. 

What did you find most impressive about them?

They’re incredibly patient, and they’ve guided us through the whole process. They’re thorough in their explanations, and have taken the time to make sure we understand what our next steps should be. Their work is very extensive, and they’ve done a fantastic job with everything. They take the time to understand what we’re saying and make sure they grasp it before moving forward. We’ll continue to work with them because they deliver over and over for us and charge fair prices. 

We’re a very small company and have to be very calculated in everything we do and where we put our resources. Frenchy Digital has been extremely understanding of that, and has helped us create something within those constraints. They’re incredibly personal, and we enjoy working with them. The results speak for themselves, and we’re very happy. 

Are there any areas they could improve?

We’re very satisfied, and the work has been seamless so far. 

Do you have any advice for potential customers?

Talk to them, and they will help you. We have no idea about technology, and they’ve been extremely patient and helpful. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and owner of Janvier LA, a premium jewelry company in downtown Los Angeles. We specialize in engagement rings and custom jewelry. My role is to manage business operations and development internally and with external partners.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Frenchy Digital?

We tried implementing different requirements and modifications internally on our e-commerce website. However, we didn’t succeed. As a result, we realized that it would be more cost-effective to have an agency that specialized in e-commerce development.

SOLUTION

What was the scope of their involvement?

Based on our existing website, Frenchy Digital created wireframes and conducted an audit. Once we approved the wireframes they created, they presented the potential design of our platform. After that, they went ahead and started building our Shopify website. They developed custom features on our platform. They’re finished with building our website, and we’re still working with them as they upgrade our platform’s features.

What is the team composition?

We work with a full-time project manager and a developer.

How did you come to work with Frenchy Digital?

They were located in the same area as our company, and we chose them because it was better and more convenient to meet them. Above all, they offered competitive pricing and they told us they would be able to deliver our project in less than a month, which was faster than others.

How much have you invested with them?

We’ve spent $5,000 a month.

What is the status of this engagement?

We began working together with Frenchy Digital in October 2021, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

With the new design that Frenchy Digital has implemented, we’ve been able to capture an average of 10 leads per day for one-to-one appointments or orders.

How did Frenchy Digital perform from a project management standpoint?

They’re very committed, and they’re good listeners. We also find them to be persistent and diligent. We have monthly calls to make sure that everything is going as planned, specifically in ensuring that the results we want to get delivered on time. We communicate using Slack for day-to-day communications and Zoom for video calls.

What did you find most impressive about them?

They’re very accommodating to our business schedule. Nowadays, that’s important because few companies are willing to be flexible. More importantly, they make things work.

Are there any areas they could improve?

No. We’ve only had minor issues.

Do you have any advice for potential customers?

Frenchy Digital is a great team and they’re very professional. If you don’t have a system in place for your business or customers, their team can create a system for you. In addition, it’s important to have one point of contact on your side to approve their work and to streamline the process, especially in implementing necessary edits or changes.

BACKGROUND

Please describe your company and your position there.

We are a mentoring and essay proofreading company designed to help improve college students’ lives by giving them access to a specific and personalized network of qualified students and recent graduates to help them succeed. I am the current CEO and founder of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Frenchy Digital, and what were your goals?

We hired Frenchy Digital to develop an innovative platform to create a network for college students to improve the education experience.

SOLUTION

How did you select Frenchy Digital and what were the deciding factors?

When we met the CEOs of Frenchy Digital, we instantly felt that they were qualified and experienced enough to trust them to deliver a great product. They showed great professionalism from the start and we connected with them very easily.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Frenchy Digital lived up to our expectations. The scope included email notifications, a payment system, an ambassador program, browser compatibility and styling and UX. They were very innovative and key to helping us come up with solutions and efficient strategies when needed.

How many resources from the Frenchy Digital team worked with you, and what were their positions?

Aside from the team of developers, we worked directly with Chris and Jasmine who are the CEO’s of Frenchy Digital.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They provided excellent service which we were extremely happy with and they gave us very helpful feedback on many different things such as UX, branding, design and marketing.

Describe their project management style, including communication tools and timeliness.

They have a very talented team that is passionate about what they do which helps them deliver their services in a timely manner.

What did you find most impressive or unique about this company?

They do great work that exceeds their clients’ expectationsThey go above and beyond to ensure that their clients are satisfied with the quality of work. They are always here to answer any questions and clarify any concerns that their clients may have.

Are there any areas for improvement or something they could have done differently?

Overall I am very satisfied with Frenchy Digital’s services and I would highly recommend them to anyone.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a Construction Contracting Company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Frenchy Digital, and what were your goals?

Our website was a One pager on WIX and it was very obsolete. We wanted a website that could process payments, but also send invoices to prospects and clients. We also wanted a service that enables the users to sign documents sent after starting a project and for them to keep track of the works while we were constructing their property.

SOLUTION

How did you select this vendor and what were the deciding factors?

Frenchy reached out to us via LinkedIn. We liked how they went about telling us about their services and since we were looking to re-do our website to be mobile friendly, it was almost a pre-determined partnership. Zaid their salesman was incredibly helpful and very responsive so we liked that approach and felt like we could trust them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Step 1 after we signed with Frenchy we had a kickoff meeting. That’s where we gave them all our login info, godaddy details, and then they structered a game plan for the project and the milestones we would need to achieve in order to finish the project on time. We were in contact with Jasmine the whole time as she was the Technical Project Manager working with us.

She helped elaborate on what needed to be done in order for us to create the necessary content and also define the steps our clients would take when signing the forms or creating their special requirements for the construction jobs they’d want us to do. We basically left Wix and went with a more advanced Wordpress with Frenchy’s recommendations.

How many people from the vendor's team worked with you, and what were their positions?

We first came into contact Via Chris the Owner on LinkedIn, then we talked with Zaid their sales man, and then Jasmine the CTO who helped manage the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Thanks to the quizz, our closing rate has increased by 20%! Our website’s user experience is also astonishing! Not only did Frenchy re-vamp the look and feel, but they created a whole entire new system for our customers to use when they want us to do construction for them. It’s way easier for us to create invoices and send them to our clients via this system and we are very happy to have the new lead generation quiz on our page to filter the customers who are serious and those who are not.

We are receiving only quality leads through the new website and are very happy that Frenchy even gave us a spread out payment plan to curve the cost of our development. We gave them feedback and they were always on top of things and making us super happy with the quality of the development that was delivered.

Describe their project management style, including communication tools and timeliness.

We communicated via email, and Zoom calls for meetings.

What did you find most impressive or unique about this company?

Frenchy took us by the hand and made the payments super easy on us even during COVID. We are very thankful by their flexibility and humanity.

Are there any areas for improvement or something they could have done differently?

None at all, keep it up Frenchy!

BACKGROUND

Please describe your company and your position there.

I am a partner and Director of a Medical Psychology Clinic that offers detoxification therapy.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Frenchy Digital, and what were your goals?

We had An old System that was all through paper and nothing digital. Be it appointments, patient info, schedules of our physicians programs or even maintenance. That old system didn’t fit our growing needs in our Clinics model so we were looking for a firm to create a custom software that would help us save time with all of the procedures stated plus help us in automating our processes.

We had a very complex schedule that involves many doctors treating the same patient so that’s also why we needed an internal mobile app that is tailored to our needs. We also needed help with social media, we were paying different agencies and had no structure or visibility on what was really done. We needed to have just one partner that manages our accounts, ads, and website updates.

We also wanted to experience and build a virtual therapy methodology to treat patients for phobias, addictions, and anxiety.

SOLUTION

How did you select this vendor and what were the deciding factors?

Frenchy was referred to us via another clinic in Beverly Hills in which we know the owners. We scheduled multiple meetings with other vendors to estimate our costs with going with other providers and thought in the end we’d rather go with a young team that has a lot of experience and motivation to deliver results.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

When Frenchy took over management they introduced us to Jasmine the technical manager during our kickoff meeting. They asked to be added to our social media accounts as admin‘s to fully audit our accounts. They also asked our Go Daddy domain‘s logins and our word press login information in order to make sure that the app that they will creates will be easily integrated Into our current system.

This lasted a couple of weeks. After their audit was completed they filled in the missing information and connected the pixel data to our website from the social media in order to make sure tracking was optimized. They found so many issues with the current tracking system and gave us a report of what was done after the second week. Before they initiated the ads they had a meeting with us in order to confirm strategy, Ad copy, and creative.

They also re-branded our online image after the third week since we also had issues with our Google platform. Once the social media clean-up and ad campaigns were launched on Facebook and Instagram, they started working on our in-house app that would rely on React technology. We created the features together during a meeting with Jasmine and the technical team.

Once we defined all the technical aspects of the app they gave us a more detailed quote of how much it would cost in order for everything to be developed. They helped us define an MVP during that technical meeting. At first, they would develop the core features that we needed in order to structure our clinic's organization better and then the features that were not necessarily needed in the MVP.

So First we created a special scheduling system, calendar, and appointment booking system in order to already fix most of our organizational issues. The process of creating this special app and integrating it through react and WordPress took about three months in total. Since there are still features of the app that we did not create we are still ongoing with certain features but are pretty satisfied with the results already.

Frenchy helped us create also a virtual app that connects to the Oculus platform. The goal was to make a virtual reality experience for those who suffer from traumatizing events, phobias, and addictions. They brought all the materials needed and the machines so that our patients could use the system. They also helped our psychologists to create protocols for the patients using the software.

How many resources from the vendor's team worked with you, and what were their positions?

When we had our meetings in the beginning with Chris the owner who was present in order to help us structure our campaigns and set up of the accounts. Jasmine was our main point of contact in our collaboration with FRENCHY. She would be the one that would take our recommendations for the app and website and then she’d give it to her team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Overall We needed a team to help us test this new system and integrate that in the treatment process of our clinic and scale our ads. On the social media aspect they helped us get over 1M views on our ads, over 10,000 patientes booked through our integrated system using social media. We are able to take on average 30 more patients a day since our schedules are no longer hectic.

We had to hire 4 more Drs and psychologists since the number of patients has increased by more than 450% in the past year. With the video ads, they targeted everyone who had anxiety issues, depression, stress, and who were looking for 3-4 week detoxification sessions. The objective of these ads was for potential patients to watch at least 10s of the video and potentially send a message directly to the clinic and become a lead.

These results are as follows : Over 15,000 Likes 4,300 comments 9.100 Shares 1,797,000 views of more than 10s Meaning that almost 1M potential patients living in this local market, have seen these videos of the clinic. Frenchy started the publicities in late October 2019 but has consistently every month up until today have generated at least 300 leads a month in general. In all, they’ve generated over 4M dollars worth of traffic to this clinic since the beginning of our collaboration.

Describe their project management style, including communication tools and timeliness.

We communicated via slack, Zoom calls for meetings, and emails for progress reports.

What did you find most impressive or unique about this company?

Frenchy Digital is an exceptional partner and extremely knowledgeable in their fields vast through. Having extensive knowledge on Facebook ads, Google ads and even enterprise mobile app development was truly the fact that made us go with them and not other agencies that were only specialized in one aspect.

This gave us complete confidence in their abilities to deliver and thus we stay partners. Also the fact being that their team is young shocks us but gives us confidence in their drive to always bring new ideas to the table.

Are there any areas for improvement or something they could have done differently?

There are no areas for improvement for us, they’ve been exceptional.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a Medical Spa in Beverly Hills

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Frenchy Digital, and what were your goals?

Our website was a typical spa website without much design done in the past 7 years. We wanted something more user-friendly for our patients and that embodied our brand for future growth and more diverse services.

SOLUTION

How did you select this vendor and what were the deciding factors?

Frenchy was a referral from another spa they’ve worked with revamping their website. We found Frenchy to be responsive, and reasonable with the goal of making this website the best possible site it can be.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Jasmine makes you feel like you’re the most important client she has ever worked with. She is patient, she listens to our needs and provides novel ideas and thinks outside the box. She was brought on the team after signing with Frenchy Digital as our Technical PM. We needed to completely revamp our web experience and re-do our policies to be completely compliant as a Medical Spa. We started with a kickoff meeting to get all our information to Frenchy.

How many people from the vendor's team worked with you, and what were their positions?

Chris the CEO was our First contact, then he had Jasmine manage the project with us and created a system of communication between their developers and designers to fit our needs.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our website is now over 300 % Faster than when it was before. That’s not an understatement, they were able to make a google score above 80 for mobile which we have rarely seen for websites like our own. Even if it’s relatively new we've already received some great feedback on its design from our patients who really love the way it looks to book their appointments. The user experience is fluid and not confusing anymore!

Describe their project management style, including communication tools and timeliness.

We used Dropbox, slack as a communication channel, and Trello for project management. Frenchy made everything very understandable and user-friendly since we never had a team like them before.

What did you find most impressive or unique about this company?

Frenchy takes personal pride in making a website as amazing as it can be and they do bring that much-needed “French Touch”.

Are there any areas for improvement or something they could have done differently?

Not really, we love working with them and we will continue to refer them to our other friends and business partners.

BACKGROUND

Please describe your company and your position there.

I am the owner and founder of this lifestyle e-commerce that sells women’s jewelry and detanglers that has just received patents on our technology.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FR Digital, and what were your goals?

Our product images, website, and image online was created some time ago and had become outdated. Our website was done on a WIX website that limited our capabilities as an ecommerce. The product photos were also very poorly done the first time so and Since we didn't have in-house developers to invest in a new website, we hired Frenchy to design, shoot, and develop a new Shopify website for us. By doing this, we were hoping to increase our traffic substantially by the end of the year, and actually sell our items.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were searching online for different providers online but wanted someone who had a taste and had the LA vibe. We searched for agencies in LA that had awesome reviews for web developers and then created a list of around 10. After interviewing them, we chose Frenchy based on their past projects, design skills, and cost estimate. Plus they also proposed to do the photoshoot for me and make everything from scratch. I was delighted at the fact that all I had to do was send them products to get everything situated as quickly as possible.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had more than 1 meeting in the beginning. At first, we had a kick-off meeting to discuss our goals and objectives. From there, the team delivered mock-ups and wireframes for our site. The team also created a Pinterest board and mood board for the photoshoot with a selection of models that fit our brand image. After a couple of weeks of planning, they did the shoot on a beach in Los Angeles and Malibu.

They not only did a shoot though, they also took behind-the-scenes videos and created lots of great content that would later on go on the website. For the website after a few iterations, their team designed and developed a beautiful e-commerce website that had all the bells and whistles the big players in our space had. They updated the content to reflect our company's services and created an about us page with a contact form. They completely updated our terms of operations policies and made them GDPR compliant.

How many people from the vendor's team worked with you, and what were their positions?

Jasmine was our main point of contact throughout the process. There were also 1 full-stack developer and a designer working behind the scenes. Chris the owner was always included in our communications making sure we as a client were satisfied and had all our inquiries met to our expectations.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Clients and contacts love the updated design, and they now have a better understanding of our products. We are satisfied by the quickness of the development and are very appreciative of Frenchy’s flexibility.

Describe their project management style, including communication tools and timeliness.

We had daily updates with Jasmine, who communicated with the rest of the team. If there were any delays, they let us know ahead of time so that we could prepare. We used text, Gmail, and Trello to coordinate, and they worked well with our team.

What did you find most impressive or unique about this company?

They gave us a professional site that's easy to update and use. My team has never worked with Shopify before, so they took the time to teach us how to update the content ourselves. We really like their implementations in the training they gave us and truly see them as a Long term partner that will be playing a key role in our success.

Are there any areas for improvement or something they could have done differently?

When we first launched, we had some minor changes that were decided last minute but that made the launch go a little slower than predicted. We let them know, and they were quick to do the adjustments but we only lost 24h. They then made up by their intense dedication to making the project go live with no bugs or flaws. Shopify the platform itself had a worldwide update so even then they were on top of it. We appreciate their communication on this and always kept us updated on things that weren’t necessarily their fault but that did have an impact on the website.