What evidence can you share that demonstrates the impact of the engagement?
The software was developed for our management and operations team, and they’re thrilled to be using it. It’s become the most used software in our company. Every minute, people are looking at our location performance, which is based on a real-time monitoring system. They can see each sale based on location and item. Since the project’s completion, Frank Software has supported us with any issues.
How did Frank Software perform from a project management standpoint?
They completed the project within the deadline and cost parameters. They’re close to Turkey, so they visit us frequently, and we can also call or email them at any time. This wasn’t the biggest project for us, and the scope was pretty clear and without a lot of changes, so we didn’t use any project management tools.
What did you find most impressive about them?
They communicate well, and they bring good energy to the project. We’re very fortunate to leverage their experience during this project.
Are there any areas they could improve?
Frank Software is a startup company, so they’re getting bigger and bigger every day. We’ve suggested banks and companies in the retail sector for them to work with, and they’re looking into expanding into those areas.
Do you have any advice for future clients of theirs?
They’re very good candidates for software development, especially with new technologies.