What evidence can you share that demonstrates the impact of the engagement?
The product works, and I have no complaints about the quality of the work at all. The students love it, and they even liked the first version of the app. They said, “This is so cool.”
The staff, who used a different version, loved it, too. Foxbox Digital has implemented feedback from users such as the staff with each version. They also want to hear the students’ feedback, and they’ll probably fine-tune things more using those evaluations.
Also, my counterpart in this project and I agree that they meet you where you’re at. They offer suggestions, and they’ll take your suggestions, too. If you say it’s not a priority, they won’t push it. They’re really good at judging people, working with them, and being flexible with their communication.
How did Foxbox Digital perform from a project management standpoint?
They push me to stay on top of project management. Their strength is flexibility and communication. They’ve been flexible with our needs, and we come with new ones each day as the project grows.
They went in with their eyes open knowing they would need to be responsive. They’re adaptable and open whenever we want to change things. They’ve been flexible whenever I wanted to push more things out or taper back.
The team has been excellent at following our instructions when it comes to new requirements. For example, they’ll say, “We got it. We just want to talk about what this will mean budgeting and engineering-wise. Do you still want to do it?”
They couldn’t have foreseen a lot of the hiccups that have come up. As they learn our business, they’re becoming better at predicting what may cause issues.
What did you find most impressive about them?
They are very genuine. They weren’t too polished or too big-business, which is what we wanted. We weren’t looking for someone who would simply take a concept, make the whole thing, and hand it over. Since we were developing something on a one-on-one basis with someone all day long, we wanted somebody who would be a part of our team versus someone who would just provide us a final product.
Are there any areas they could improve?
They are growing. They couldn’t improve anything about who they are, how they work, or their structure. They have a really nice structure and they should stick with it.
Do you have any advice for potential customers?
Potential customers should know what they want in a development team. If you want someone that’s going to be creative and collaborative and willing to stay in constant communication, they are the best fit. If you want to actively be a part of the process, they are the team to have on your side.