In terms of results, could you share any statistics, metrics, or anecdotal feedback that would demonstrate the effectiveness of the work they’ve delivered?
For me, the publisher, it’s been phenomenal because it makes it easy for me to get information into the website. As soon as I completed this website with my team, I got drawn into another very large project. As the sole publisher for the website, I had very little time to care and feed content to the new site. We all know that it’s incredibly important to maintain your website once it’s up and running. I’ve been very involved in this other project, which went live last week. But, I was able to maintain the website and keep it going at a strong clip during this time when I was very much distracted by these other events. I think that’s a real claim to success.
The neatest thing about Four Kitchens is that we’ve been iterating since we went live, and they’re very much a part of my team. They really are. Whatever I need, they’re there for me. That’s something that is so important because you can develop something, and then you’ve got to maintain it.
We’ve had some major IT breaches here at the university. As a result, our IT department has been forced to make on the fly modifications to our backend system, which has resulted in glitches and random malfunctions or defects. The Four Kitchens team is extremely responsive and attentive to those issues as they emerge. Their support has been invaluable to us.
When working with Four Kitchens, is there anything you would consider unique or special about them compared to other vendors you’ve worked with in the past?
I don’t have a lot of experience with other IT vendors, but I believe they’ve been an integral part of my team. They have a can-do attitude and a fantastic work ethic. They’re willing to tackle problems and then talk about the cost of doing that later. At the end of the day, they’re really about client satisfaction.
That’s all I can really say because I don’t understand fully the technical side of what they’ve done. We have technicians on campus that interface with them on a case-by-case basis.
In retrospect, are there areas you think they could improve upon, or are there things you’d do differently as the client before initiating this type of project?
No. I have complete trust in them now. I don’t think there’s anything I would have done differently. I’m very pleased with the outcome of our project.
Do you remain confident that the Drupal CMS will continue to meet your business needs in the foreseeable future?
Yes, I do, because I know that Drupal’s morphing as well and changing and evolving. It’s been able to do everything that I’ve wanted and needed it to, without exception. Drupal is a robust platform with some serious customizability.