ForeFront Web

BACKGROUND

Please describe your company and position.

I am the Director of Marketing and Communications

Describe what your company does in a single sentence.

We're a statewide Ohio nonprofit public charity dedicated exclusively to restoring hope and providing healing for children and families through behavioral health, education, and child welfare services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ForeFront Web to accomplish?

• Complete a redesigned version of our website with updated branding elements to improve user experience

SOLUTION

How did you find ForeFront Web?

Referral

Why did you select ForeFront Web over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from ForeFront Web were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Forefront team provided project management and guidance of a website redesign

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

To create a website with updated branded elements that accurately displays our continuum of care and allows users an easy experience to find intake and services that may be right for them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was stellar! Nick is incredible. He's usually ahead of time on deliverables and is always working to be creative to help us come up with cheap or easy solutions which is so valuable to us as a nonprofit. I can't sat enough good things about how thoughtful the team is and how they truly serve as an extension of our team. If anything, transitions on our staff have delayed them and they have been incredibly patient through those and have served as a consistent force of support.

What was your primary form of communication with ForeFront Web?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their customer service is top-notch, but somehow their development experitise is even better. They were able to take something complicated like a website and design templated pages in a way that was so easy for our team to jump into. And, they truly took the time to make sure we felt supported in the web launch roll out.

I started at the Director of Marketing and Communications six days before our roll out and at no point did I feel lost because of how incredible the ForeFront team was in supporting us. They were there to answer questions and train me on any piece I needed on an already incredible product delivery. That's the sort of thing that i invaluable in a consultant partner.

Are there any areas for improvement or something ForeFront Web could have done differently?

I can't say anything but good things!

BACKGROUND

Please describe your company and position.

I am the Director of Marketing of a fencing company

Describe what your company does in a single sentence.

Provider of Fence, Railing, and Outdoor Living Products, Installed or Material Sales, to Residential and Commercial Customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ForeFront Web to accomplish?

• Design and Build a New Company Website

SOLUTION

How did you find ForeFront Web?

Online Search

Why did you select ForeFront Web over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Other

How many teammates from ForeFront Web were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This project encompassed five distinct phases to deliver a comprehensive website solution. Beginning with a thorough discovery process to understand our needs and goals, the project progressed through content development, design, development, launch and post-launch support. Each phase included specific deliverables and objectives to ensure the project met our expectations and achieved optimal results for us:

• Phase 1: Discovery:
  • ForeFront conducted in-depth research on our existing website, target audience, and competitors. They analyzed existing marketing data, interviewed stakeholders, developed user personas, and created a project timeline and scope of work document. Key Deliverables: Research reports, user personas, approved project scope and timeline, and sitemap.
• Phase 2: Content:
  • A content repository was established by ForeFront to gather website content, provided content writing and editing services, and ensured that the content aligned with SEO best practices.  Key Deliverables: Populated content repository and high-quality website content.
• Phase 3: Design:
  • ForeFront created custom homepage and interior page designs, incorporating materials we provided, and provided design iterations.  Key Deliverables: Approved homepage and interior page designs.
• Phase 4: Development:
  • ForeFront built the website using WordPress, implemented necessary functionalities (contact forms, blog, resource library), and provided CMS training.  Key Deliverables: Fully functional website and CMS training materials.
• Phase 5: Delivery, Launch, and Post-Launch:
  • Hosting and maintenance agreements were finalized, pre-launch testing and training was conducted, page redirects were implemented, and the website was submitted to search engines.  Comprehensive testing was performed, and any post-launch bug fixes were performed. Key Deliverables: Successfully launched website and resolved post-launch issues.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website development project was successfully completed to our full satisfaction. All project goals were met, resulting in a high-quality website that effectively aligns with our business objectives. The collaborative process with ForeFront's development team ensured that our vision was accurately captured throughout the project, from the initial discovery phase to the final launch. 

We now have a modern, SEO and Mobile optimized website with Search Capability that more than ever before accurately and professionally represents our company to our customer base and the general public.  Our ongoing partnership with ForeFront as our Hosting Provider and Website Maintenance provider ensures that we are able to focus on running our business without having to have any technical worries as we know ForeFront's team is there should we need them.  Win-win!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management team did an excellent job.  Their skill and responsiveness was evident throughout the project. They communicated proactively and their attention to detail ensured that our needs were consistently met. Their ability to efficiently manage the project timeline while maintaining a high level of quality was instrumental in the successful completion of the website.

What was your primary form of communication with ForeFront Web?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

ForeFront's expertise was evident throughout the project. They possess a deep knowledge of web development and design processes. But, what truly set them apart was their ability to seamlessly navigate challenges and make complex tasks appear effortless.

Are there any areas for improvement or something ForeFront Web could have done differently?

Overall, ForeFront has exceeded our expectations. Their seamless execution and dedication to delivering an outstanding product really comes across at every stage of the project. We are impressed by their professionalism and their commitment to ensuring our complete satisfaction.  Working with ForeFront has been a very positive experience!

BACKGROUND

Please describe your company and position.

I am the International Sales & Marketing of a door manufacturer

Describe what your company does in a single sentence.

Roll Up Door Manufacturer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ForeFront Web to accomplish?

• Website Development
• Literature Creation

SOLUTION

How did you find ForeFront Web?

Online Search

Why did you select ForeFront Web over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from ForeFront Web were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Website Design and Development
• Hosting & Maintenance
• Product Literature Design

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website Launch was completed, and user approved. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, very much on time. They were fantastic to work with, filled with professionalism, expert knowledge, and creativity. 

What was your primary form of communication with ForeFront Web?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The employees and their exceptional knowledge to lead our company through change.

Are there any areas for improvement or something ForeFront Web could have done differently?

Not at all.