Fontakt is a leading B2B telemarketing and presales agency in the Baltic and Nordic region, providing high-performance calling services, lead generation, and sales process support for companies looking to scale revenue.
With over 20 years of experience, Fontakt helps businesses grow through professional telemarketing services, multilingual sales outreach, high-quality B2B databases, and custom CRM solutions. Fontakt delivers B2B telemarketing, cold calling, and calling services in Estonian, Latvian, Lithuanian, Finnish, Swedish, Russian, and English, allowing clients to reach decision-makers in their native language and improve sales conversion rates across Estonia, Latvia, Lithuania, Finland, and Sweden.
The company specializes in presales and outbound lead generation, acting as a trusted extension of in-house sales teams. Fontakt manages the full early-stage sales funnel — from business database creation and market mapping to cold calling, lead qualification, and appointment setting — ensuring that clients receive warm, sales-ready opportunities.
Core Services: Telemarketing Services & Calling Services – professional B2B outbound calling, cold calling, and decision-maker engagement Presales & Lead Generation – systematic presales campaigns that qualify leads and build predictable sales pipelines Appointment Setting – pre-qualified meetings booked directly into clients’ calendars B2B Business Databases – one of the most comprehensive and continuously updated business databases in the Baltics and Nordics CRM Solutions & Sales CRM – custom-built CRM systems and sales tool
Fontakt believes that direct conversations with the right decision-makers remain the most effective driver of B2B sales — especially in the Baltic and Nordic markets.
Fontakt OÜ provides sales outsourcing for a logistics company. The team has conducted target market research, mapped out companies, sourced key contacts, handled cold outreach, and scheduled sales meetings.
Fontakt OÜ has delivered 80 hot leads out of the first 300 received, and the client has found their first paying customer. The team has excellent project management and communicates via in-person and virtual meetings, email, and messages. Fontakt OÜ's local teams' support has been commendable.
BACKGROUND
Introduce your business and what you do there.
I’m the CEO of a logistics company. We manage logistics.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Fontakt OÜ?
I didn’t know how to find more customers from Sweden.
SOLUTION
What was the scope of their involvement?
Fontakt OÜ has helped us identify and reach potential customers in Sweden. As part of the project, they’ve conducted target market research, mapped out relevant companies, and sourced key contacts. They’ve also handled cold outreach to generate interest in our services and arranged initial meetings with prospects. The main deliverables have included a list of qualified leads, a market overview, and scheduled sales meetings with potential clients.
What is the team composition?
We’ve worked with 2–5 teammates from Fontakt OÜ.
How did you come to work with Fontakt OÜ?
A friend referred Fontakt OÜ to me. I chose them because they had high ratings, their pricing fit our budget, and they offered good value for the cost.
How much have you invested with them?
We’ve spent between $10,000 and $49,999.
What is the status of this engagement?
We started working together in January 2026, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Fontakt OÜ has delivered 80 hot leads out of the first 300 we’ve received. We’ve also found our first paying customer.
How did Fontakt OÜ perform from a project management standpoint?
Everything has been great. We communicate via in-person meetings, virtual meetings, and emails or messaging apps.
What did you find most impressive about them?
The local teams have helped us a lot.
Are there any areas they could improve?
There’s nothing Fontakt OÜ could improve on.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
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1 Reviews
Our Story
Fontakt is a leading and trusted Baltic and Nordic B2B telemarketing, cold calling, presales, lead generation, outbound sales and market entry partner helping companies grow across Estonia, Latvia, Lithuania, Finland, Sweden and other international markets. We are trusted by well-known brands in the region like Alexela, G4S, Samsung, LHV, Delfi, Maserati, ABB, Hertz, Europcar and more.We are Fontakt, a 20-year B2B sales team from the Baltics and Scandinavia.
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