What evidence can you share that demonstrates the impact of the engagement?
We have a database of 47,000 people, and we've been slowly gearing up for our main launch. What we've seen from marketing to actual beta testing is that the site is user-friendly, and helps them to work in a self-learning scenario. Although we have the staff to help them if they need it, we wanted to create a platform that anyone can use by themselves at all hours of the day.
How did Focusteck perform from a project management standpoint?
We use Trello and Jira for project management, Slack for immediate communication, and have weekly standup meetings. We're very communicative. I don't see them as an extension of their team but as my partners and team members. When it comes to development, marketing, and sales, I know I have specific people I can go to and it's a very smooth process.
They're very on top of everything, and they think like we do. They've got a great grasp of what our product is and how it works. They make the best suggestions and brought this platform to a place that exceeded where I thought it should be.
What did you find most impressive about them?
Their management is amazing. They're able to ask the right questions, are very communicative, and took the time to learn my industry. I've managed and placed many developers in my career, and I know they tend to be very linear in their thinking. To find a development team that's very creative, and able to voice that opinion, and that's trustworthy, has been invaluable. They're always able to articulate what they feel and why they think it'll be the best route to go. It's been very helpful for us to think about our product in the long run along those lines.
Are there any areas they could improve?
My biggest wish would be to have them travel here a little more. I really want to be able to connect with them in person. For me, it's all about making sure that my team is fully coordinated. We deliberately put a project manager on our end to streamline the process, and we didn't want to overwhelm our development team. Having them look at us as a partner instead of a client made our collaboration run that much more smoothly.
Do you have any advice for potential customers?
We had to learn to be very mindful of their time. They made themselves so accessible that we forgot about the twelve-hour time difference. They would get out of bed at 2-3 o'clock in the morning to answer our questions, which was great, but it's important for any American firms that want to work with them to be mindful of their work-life balance.