Focotik

BACKGROUND

Please describe your company and position.

I am the Founder of Dig Rewards

Describe what your company does in a single sentence.

We've got a pre-loved technology business

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Focotik to accomplish?

• Find developers

SOLUTION

How did you find Focotik?

Referral

Why did you select Focotik over others?

High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

A figma file and design for a website (responsive)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Success

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes delivered on time

What was your primary form of communication with Focotik?

Email or Messaging App

What did you find most impressive or unique about this company?

They always understand the brief and have an excellent understanding of what we want.

Are there any areas for improvement or something Focotik could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the Full Stack Developer of Sonae Arauco

Describe what your company does in a single sentence.

A global leader in the wood-based panels market, Sonae Arauco stands among the world’s top providers of wood-based solutions. With an industrial-driven approach, the company is dedicated to sustainable development, evidenced by its forest certification, commitment to a circular bioeconomy, and ongoing integration of recycled wood within its production processes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Focotik to accomplish?

• Redesign Our Platform

SOLUTION

How did you find Focotik?

Online Search

Why did you select Focotik over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Focotik were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For our platform's UI/UX, we hired Focotik to make it more engaging and intuitive. Our goal was to create a design that not only looked good, but functioned well and aligned with our brand's goals. In addition to conducting user research, wireframes, high-fidelity prototypes, and providing a comprehensive style guide, the team provided extensive work on the project scope. 

Our team implemented their work very easily because all design assets and a detailed developer handoff were provided. Thanks to Focotik's excellent handoff, the process felt seamless and collaborative throughout.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Having completed the project with Focotik, we have seen clear and measurable results. User engagement has increased by 18%, and retention rates have increased by 14%, which is fantastic for us. The number of support requests has decreased as well, indicating users are more comfortable using the platform themselves. Having received consistent positive feedback from our customers about the new design, we have been able to build stronger relationships with our audience as a result. Not only have these changes enhanced the look and feel of our platform, but they have also significantly impacted our growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the project, Focotik provided clear timelines and regular updates, which allowed us to track progress easily. Their project management was exceptional. They consistently delivered items on time and were highly responsive to our feedback and any adjustments we needed. In cases of specific requests, they responded promptly, making sure our needs were met at all times. The entire process was smooth and stress-free because of their proactive communication and commitment to staying on schedule.

What was your primary form of communication with Focotik?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Our favorite thing about Focotik was their unique blend of creativity and strategy. They didn't just prioritize aesthetics, but they also put a lot of effort into understanding our users and brand. By conducting thorough research and user testing, they were able to make design choices that were both visually appealing and highly functional. In addition, I appreciated their collaborative approach, which welcomed our input, making us feel as though we were truly partners. It was evident throughout the project that they cared about delivering exceptional results, demonstrating their commitment to quality and attention to detail.

Are there any areas for improvement or something Focotik could have done differently?

We initially experienced delays in responses due to a communication gap caused by our different time zones. However, FocoTik quickly recognized this issue and implemented solutions that significantly improving our collaboration. Their proactive approach in addressing this issue was impressive and demonstrated their commitment to ensuring the project was a success. They adjusted their schedules to accommodate our needs and ensured that regular updates were shared promptly. Overall, they transformed what could have been a hurdle into a smooth and effective working relationship.