Fluper

BACKGROUND

Please describe your company and position.

I am the founder of an e-commerce marketplace

Describe what your company does in a single sentence.

E-commerce marketplace platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fluper to accomplish?

• Platform development

SOLUTION

How did you find Fluper?

Online Search

Why did you select Fluper over others?

• High ratings
• Close to my geographic location
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

This is a system where we provide the platform to the buyer and seller to connect through the platform. This platform will use for selling the products online & all the user’s will be able to buy products online from the nearby sellers and get delivery ordering items at their doorstep within a moment. 

The products will be managed by the sellers using the application for the User, Admin, delivery concerned. The main focus of the project will be on buying and selling services. There are 3 panels (Assumed according to the app) namely; 

• User Buyer panel (Android & iOS Mobile Application and website)(App Users C2C & B2C) 
• BusinessSeller Panel(Android & iOS Mobile Application and website)
• System Admin and Sub-admin (Web panel) The application will act as a one stop platform for users /sellers looking for buying and selling the products with the easy of the access. 

This platform will help the users to search the products online, order them from home and get them delivered to their address. App will help users to manage the time and utilize it in other productive works. It will facilitate the users to easily shop the products and eliminate the queues in the shopping marts and the market crowd. 

Platform will provide the ease of payment modes to you, choose any one without any hassle and feel free to pay of your ordering item. You can easily track your order status and you can also get the date and time of your ordered item . The end user can buy/ selectproduct based on various filters for:

• Geolocation as per global / locality preference. 
• Deals of the day 
• Buying & Selling 
• Bids and offers 
• Snap and post the product Ecommerce C2C & B2C ,Requirement Understanding Document 

Basically, the purpose of this application is to provide comfort to the users, they can download the app from the app store& play Store and access the app features. Users can post the product or look for the product and add it to cart and proceed further with the purchase.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivering what they call milestones, containing the required features. The delivery times were determined based on the agreed schedule baseline.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In the beginning, they were committed to delivery times, but with the passage of time and after delivering 50% of the requirements, the quality of their work began to decline, 4 project managers have been assigned and changed! All the remaining requirements have been neglected, and even they do not respond to requests for communication in a suspicious and unprofessional manner at all.

What was your primary form of communication with Fluper?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are excellent at deception. The biggest evidence is the reviews they got from other customers on clutch.co

Are there any areas for improvement or something Fluper could have done differently?

To be honest and communicate with the sponsor to keep him satisfied, which unfortunately did not happen.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and owner of a mobile app development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fluper?

I hired Fluper to develop a mobile app called Mabella. The app is for finding and booking salon and spa services in Jordan, so the app needs to be available in both English and Arabic. Users can use the app to see salons that are near them and look at their services. 

SOLUTION

What was the scope of their involvement?

Fluper was brought in to develop the app for iOS and Android from scratch.

What is the team dynamic?

I was in contact with Richa (COO, Fluper), a project manager, and another person.  

How did you come to work with Fluper?

I found them through Google. They had a lot of good reviews. However, when we started having problems with Fluper, I went back and looked at the reviews again. They had all good reviews except for one bad one, which was from a former staff member. I traveled to India to meet him, and he told me that they had a team for writing good reviews and feedback, with different fake names. All the reviews I saw on Glassdoor and other websites were fake and done from within the company.

How much have you invested with them?

The total cost of my project with Fluper was $3,000.

What is the status of this engagement?

We started in late January 2019, and we haven’t finished. The project was supposed to take 60 days, but it’s still not finished. They’re maybe 50% done. The design and code are very bad. I got remote access to the code and looked at it, and it’s copy and pasted from other apps.

RESULTS & FEEDBACK

Describe the impact this engagement has had on your business.

Fluper’s strategy is to work in milestones. They try to take the customer’s money within the first 2–3 milestones. By the middle of the project, I’d paid more than 50%. They ask for more money for the delivery, and they force you to complete milestone payments without delivery. At the same time, the customer cannot then decide to go back, because they’ve paid more than 50%.

On the contract, they say that if the delivery is late, Fluper will return the entire amount, but this isn’t true. I tried to take my money back because they were late to deliver a milestone, but they refused to give me any refund. 

I went to New Delhi twice to meet two former Fluper staff members. They told me they’re a fake company. They try to take money on milestones, and all the code is copied and pasted. I’ve decided to complete the project with them; I can’t afford to take legal action against them, since Indian lawyers cost too much money, and it would take years.

The project isn’t finished as of now. They took the Android version live, but they didn’t know what was needed for the iOS version. There was a mistake, and Apple didn’t accept the application. I called iOS support, and they told me that the app had a registration issue. I gave this information to Fluper, and they fixed it after several days, but without Arabic. They copied and pasted the source code, so it wasn’t easy to add Arabic. 

How was project management handled?

The assigned project manager has very low skills, and customer service is bad. They don’t answer my calls or emails. I tried calling the Indian embassy in Jordan, but they couldn’t help me.

Is there anything that the vendor did well or that you would consider a strength?

After they took my money, the customer service was very bad. They’re not good. They don’t answer us. I called their COO and told her I’d take legal action, and she said go ahead. She doesn’t care about anything; she only likes to take money. My entire budget went toward this app.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of a startup company meant to legally outsource patient-doctor communication.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fluper?

I'm a physician, and I wanted to make an app that allowed doctors to communicate with their patients through texting and to also be paid through the app.

SOLUTION

What was the scope of their involvement?

Fluper said they could finish my app in two months, but it took them more than 10, and they didn’t even deliver a finished product. They were supposed to work on both the frontend and backend but only delivered frontend code, which was unusable. They took 90% of the payment and wouldn’t give me the backend code because I refused to pay the final 10%.

How did you come to work with Fluper?

I did a Google search, and they had good online reviews, so I hired them.

How much have you invested with them?

I spent $6,000.

What is the status of this engagement?

Our project lasted from November 2017–September 2018.

RESULTS & FEEDBACK

Describe the impact this engagement has had on your business.

I gave their frontend code to another company to review, and they told me it wasn’t good. They advised me not to pay the last 10% to get the backend code. Fluper refused to refund me, even though their code consistently crashed.

How was project management handled?

We mainly communicated over WhatsApp and the phone. The owner was rude and stopped responding to my messages when I told him I wasn’t going to pay the final 10%.

In what specific areas can they improve?

They should deliver what they promised. Their service didn’t match the level they advertised on their website.