What evidence can you share that demonstrates the impact of the engagement?
Previously, we were able to process 50–100 applicants a day. Now we’re processing 100–200 applicants with ease. The app has dramatically increased productivity in our offices as they’re no longer deciphering bad handwriting and manually inputting data.
We’re also selling more club memberships as that process moves online. We’re waiting for more metrics beyond that, as we’re waiting to finish the other parts of the project.
How did Flower Press Creative Studio, LLC perform from a project management standpoint?
They’re really good at communication. At the beginning of the project, they provide us with a scope and we have a weekly conference call where they describe the various stages of the project and what they anticipate to accomplish that week. We also evaluate what is needed from both of our ends on the calls.
What did you find most impressive about them?
They’re very thorough. They try to think through all the stages of the project and find out how something will be received by an end-user and the consumer. They work through, test, and identify as many potential pinch points early on in the process in order to address and eliminate them prior to launch.
Also, their design has a very natural feel. It’s user-friendly and easy to learn.
Are there any areas they could improve?
There were some initial bumps with Apple, but Flower Press Creative Studio, LLC jumped right in and identified what needed to be fixed to rectify the situation. I thought they did a great job, and there’s nothing I’d say they should have done differently.
Do you have any advice for potential customers?
The more you know about what you want while going in, the better they’ll be able to deliver and meet those needs. Part of our challenge was the constant evolution and not knowing entirely what we needed.
Flower Press Creative Studio, LLC was great at modulating, adjusting, and accommodating us through that process, although it is best to skip that all together to avoid scope creep.