$10,000 to $49,999
June - Sep. 2022

4.0

Quality: 3.0

Schedule: 4.0

Cost: 3.0

Willing to Refer: 3.0

"Flatworld Solutions was reliable, results-driven, and highly motivated."

Nov 21, 2022

Founder, Digital Analytics Agency

Anonymous

Other industries
London, England
1-10 Employees
Phone Interview
Verified

A digital analytics agency hired Flatworld Solutions for their BPO services. The team alleviated their operations and workload by providing them with highly-qualified development resources.

The team was able to relieve the company's operations, allowing them to focus on the core of their business. The team was highly attentive, and internal stakeholders were particularly impressed with the vendor's reliability and dedication to success.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a digital analytics agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Flatworld Solutions?

We were looking to outsource some of our organizational operations.

SOLUTION

What was the scope of their involvement?

Flatworld Solutions provided us with BPO services to support our projects and the development of our system.

What is the team composition?

I only worked with one person from their team.

How did you come to work with Flatworld Solutions?

I came across their company online.

How much have you invested with them?

I was roughly paying $1,500 a month.

What is the status of this engagement?

We worked together from June–September 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They relieved some of our workloads, helping me focus on the core business without stress.

How did Flatworld Solutions perform from a project management standpoint?

We had some accessibility issues at first, but they were able to pick up the pace as they became more used to the operations.

What did you find most impressive about them?

Flatworld Solutions was reliable, results-driven, and highly motivated to learn our business quickly.

Are there any areas they could improve?

They could have more initiative when it comes to the entire process.

Do you have any advice for potential customers?

Before starting your engagement with Flatworld Solutions, make sure to provide them with your requirements clearly, and provide them access to all the tools they might need.

RATINGS

4.0

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