FJ Solutions

BACKGROUND

Please describe your company and position.

I am the Director of ecommerce of Orgill Inc.

Describe what your company does in a single sentence.

Orgill is the world's largest independent hardlines distributor

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FJ Solutions to accomplish?

• We hired FJ Solutions to develop a custom Shopify store for us at Orgill Inc. for betterment catering to both online and in-store customers.

SOLUTION

How did you find FJ Solutions?

Referral

Why did you select FJ Solutions over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from FJ Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired FJ Solutions to create a fully customized Shopify store for online and in store clients, ensuring that it was visually appealing and functionally robust. The scope of work included:

1. Developing a bespoke, responsive Shopify theme tailored to our brand’s aesthetic.
2. Implementing advanced e-commerce features, such as custom product filtering and a unique wholesales customizer tool.
3. Providing ongoing SEO strategy to enhance visibility and drive organic traffic.
4. Delivering a detailed analytics and reporting system to track performance and customer behavior

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A fully functional Shopify store that is optimized for both desktop and mobile.

A comprehensive SEO audit with actionable steps for improving rankings.

A performance report dashboard to track key metrics like conversion rates and traffic.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They deliver well on time 

What was your primary form of communication with FJ Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was their attention to detail. They didn't just design a beautiful website—they made sure every technical aspect was in place, from custom app integration to SEO optimization. They also made it a point to understand our target audience and tailor the user experience accordingly.

Are there any areas for improvement or something FJ Solutions could have done differently?

I honestly can’t think of any major areas for improvement. The team was very responsive and met every deadline. If I had to mention something, perhaps a little more time in the initial project exploration phase would have helped us define a few more features, but it wasn't a major issue.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of souqbox.io

Describe what your company does in a single sentence.

 A fintech company building out mobile and web app interface.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FJ Solutions to accomplish?

• High quality work and support

SOLUTION

How did you find FJ Solutions?

• Online Search
• Clutch Site

Why did you select FJ Solutions over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from FJ Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I started working with Equest on small projects on a one time basis, and a month in I decided to explore any opportunities where I could buy a certain amount of hours, in my case I bought 100 hours every month from a project manager taking care of developers, so I had a team of developers helping me with multiple clients, this was specialized in Wordress, but also Squarespace and custom websites. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

30-40% global sales increase on one of my ecommerce clients, with new campaigns and offers and designs we've done, their conversion rate has increased by over 30%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, everything was delivered on time. Quick responses always, super happy with them. They met my needs to 100%.

What was your primary form of communication with FJ Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The promptness in response, service, quality of work, and speed impressed us.

Are there any areas for improvement or something FJ Solutions could have done differently?

Not that I can think of.

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Consultant of Canadian Feed The Children

Describe what your company does in a single sentence.

Charity supporting communities in Canada and Internationally to become food secure.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FJ Solutions to accomplish?

• Create a PCI-compliant website and API to manage my client's child sponsorship program
• Improve online security
• Improve usability and conversion rates

SOLUTION

How did you find FJ Solutions?

Word of mouth

Why did you select FJ Solutions over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from FJ Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Set up a development environment by duplicating the current child sponsorship website and staging a production version at the sub-domain level of the main website. Deindex from search engines, remove tracking tags and control access via a username and password system. Utilize the BBMS account “TEST- DOES NOT CHARGE” to handle test payments.
2. Integrate Blackbaud Checkout into the Sponsor a Child website. The BB Checkout form will replace the “Credit Card Payment” and “Personal Details” steps of the current checkout process. Change the design of the BB Checkout User Interface (UI), where possible, to match the current UI. Implement payment options for Credit Card and Direct Debit. Generate a GUID (token) to store the payment details.
3. Implement the Blackbaud Checkout payment authorization process so that it captures the authorization code for successfully authenticated payment details and handles error messaging for authorizations that return an error. Send authorization code and amount to the backend application for payment processing. Also send details about the child/children sponsored.
4. Request the transaction information using the GET Checkout transaction endpoint. Send the returned data to Google Tag Manger’s DataLayer for use by our various tracking tags.
5. Send authorization details (authorization code and amount) to BBMS for payment processing. An Account Token and Transaction ID will be returned. These should be stored for future use. 
6. Use the Constituent (Search) endpoint to check if the new child sponsor matches with an existing constituent record. If so, save the returned Constituent ID for the creation of the recurring gift. An alternative option is to use the Constituent (Duplicate Search) endpoint to get a match “rank” when there are multiple matches.
7. If not, create a new constituent record using the Constituent (Create) endpoint. Use the returned Constituent ID to create a recurring gift.
8. Create a recurring gift using the transaction information including additional data such as sponsor child/children data and tracking data. See Example Gift (Create) Request Body in the appendix for more details. Send the new gift to RE NXT via the Gifts (Create) endpoint.
9. Build the pages and UI elements to allow staff to manage data clean up, constituent match and recurring gift creation for each new sponsor record.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

FJ Solutions has created a PCI-compliant ecommerce platform that integrates with our CRM and securely processes payments. The end result is a better and more secure user experience for donors and a more efficient admin system for staff.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

There were a lot of unknown obstacles that came up as part of the project, however FJ Solutions were very accomodating with their time and budget and as such we were able to expand the scope of the project in order to deliver a high quality end-product.

What was your primary form of communication with FJ Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

They always produce a high-quality end product including a clean user-experience (both frontend and backend users) and extra functionality when required.

Are there any areas for improvement or something FJ Solutions could have done differently?

For this particular project we probably needed to allocate more time for exploration to better define the project requirements. 

BACKGROUND

Introduce your business and what you do there.

I'm the former owner of Fly Cast America, an AV production company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FJ Solutions?

We needed a branding and web design partner for our TV show.

SOLUTION

What was the scope of their involvement?

FJ Solutions designed our logo and built our website. We shared a brief with Diego, telling him what we needed, and he came back to us with a few ideas. We picked one of his ideas and customized it to our needs at that time. They also designed the evolution of our logo throughout the show. For the website, they understood the architecture we wanted to implement. 

What is the team composition?

We mainly worked with Diego, who took care of the project. 

How did you come to work with FJ Solutions?

There weren’t many companies at that time, and I had very good references for FJ Solutions. My worry was that I would hire a company and would have to wait 30 days for a meeting and then another 30 days for a follow-up, but none of that happened with FJ Solutions. I hired them because I saw their work and immediately thought I had to do something with them.

How much have you invested with them?

We spent around $10,000 at the beginning and then had a monthly payment.

What is the status of this engagement?

We worked together from November 2016–October 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

FJ Solutions helped us reach people immediately. For example, the first show aired on a Tuesday night, and that same night, we had a very good response from the public through our website. There are many hours of the TV show where it's visible the work they did with the design and how it improved over time. The evolution of the logo was very nice. 

Overall, everything they did for us was very successful. They understood what we were looking for in one meeting, and we were pleasantly surprised when they brought all the ideas back. 

How did FJ Solutions perform from a project management standpoint?

Once we set the way we were going to work, they were very efficient. Once we found the right track, they didn’t move out of there. They always proposed useful things and knew what we were looking for at that time. Since the project was being sponsored by the government, we kept every email on file, and FJ Solutions was responsible for that. It was easy to communicate with them through the ideas they brought me.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I was very satisfied with Diego and didn't really need anybody else. He worked with his crew, and they came back to us with ideas. Although they worked as a team, he was the person who showed me the results and the solution they found for my website. 

What did you find most impressive about them?

We felt very comfortable working with FJ Solutions. They didn’t waste our time on things we didn’t need to know, which was very valuable. I didn't know what technologies they used; we didn’t go into their kitchen, but the food they served was very tasty.

Are there any areas they could improve?

Everything was running so smoothly and successfully that I didn’t want to touch many things. They proposed many changes, but I didn't take many of their proposals because things were already happening in a way that I was happy with.

Do you have any advice for potential customers?

I appreciated that I had a person I could talk to all the time, and I didn't have to run to a secretary and then to another person and so on. I called my point of contact directly, and he answered directly. My advice is to have an agent like Diego, who was very helpful.

BACKGROUND

Please describe your company and position.

I am the CEO of Ulula

Describe what your company does in a single sentence.

Ulula specializes in creating high-performance, customized ecommerce stores on Magento and Shopify, helping brands enhance their digital presence and optimize online sales.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FJ Solutions to accomplish?

• We hired FJ Solutions to drive and optimize the digital marketing strategy for one of our key apparel clients, with the goal of enhancing their brand visibility and increasing online sales on the Magento platform we manage.
• We engaged FJ Solutions to implement a marketing automation strategy for a major food distributor client, with the goal of streamlining customer engagement and boosting retention through targeted campaigns on their Magento platform.

SOLUTION

How did you find FJ Solutions?

• Online Search
• Referral

Why did you select FJ Solutions over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from FJ Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 The scope of work involved implementing a comprehensive marketing automation strategy tailored to our client’s Magento platform.

• Setup and integration: Configuring the marketing automation platform to integrate seamlessly with the client’s Magento site, ensuring data flow between systems for tracking customer behavior and engagement.
• Campaign design and execution: Developing a series of targeted email and SMS campaigns focused on customer retention, upselling, and cross-selling to increase engagement and drive repeat purchases.
• Customer segmentation: Creating specific customer segments based on purchase history, browsing patterns, and demographic data to enable more personalized communication.
• Automated workflows: Building automated workflows for various stages of the customer journey, including abandoned cart recovery, post-purchase follow-up, and re-engagement for dormant customers.
• Reporting and analytics: Providing detailed reports and insights on campaign performance, customer behavior, and ROI to continuously optimize the strategy.

This project focused on maximizing engagement and retention, ensuring that the client could deliver timely and relevant content to their customers, ultimately aiming to increase loyalty and lifetime value.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased engagement rates
• Higher customer retention
• Enhanced Average order value
• Boosted conversion rates

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was organized and generally responsive, meeting most deadlines effectively. Occasionaly delays in addressing some specific requests.

What was your primary form of communication with FJ Solutions?

Email or Messaging App

What did you find most impressive or unique about this company?

Their unique blend of deep knowledge and passion for marketing was impressive and, combined with the warm, personable approach of their team, truly stood out to us.

Are there any areas for improvement or something FJ Solutions could have done differently?

We don’t feel we’re in a position to suggest any particular improvements or recommendations regarding their operations.

BACKGROUND

Please describe your company and position.

I am the CEO and Founder of Jazba Consulting

Describe what your company does in a single sentence.

“We evaluate, diagnose and propose strategies for companies to optimize their processes and achieve efficiency in their internal structures.”

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FJ Solutions to accomplish?

• Review and rebranding of the JAZBA CONSULTING BRAND
• Development of ecommerce and the academy for professional and personal training and development.
• SEO Positioning

SOLUTION

How did you find FJ Solutions?

Clutch Site

Why did you select FJ Solutions over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from FJ Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of the project:
1. To develop the re-branding for the JAZBA CONSULTING brand.
2. Develop the e-commerce and digital academy JAZBA CONSULTING ACADEMY.
3. Improve the SEO positioning for the brands.

Achievable KPIs:
1. Delivery of branding manual, logo, and creative direction 
2. Delivery of e-commerce on Shopify and digital academy on Vidroop 
3. Move from 100th to 50th place in organic positioning.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Delivery of branding manual, logo, and creative direction 
2. Delivery of e-commerce on Shopify and digital academy on Vidroop
3. Move from 100th to 50th place in organic positioning.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are currently working on a long-term relationship with FJ SOLUTIONS. The human team is amazing and always predisposed to continuous improvement.

Since we started working with them, we have been able to make progress in areas that for years remained stagnant due to lack of knowledge, time or simply prioritization.

At a strategic level, they also help you to generate spaces to think about the best way to grow. 

I would recommend the agency with my eyes closed!

What was your primary form of communication with FJ Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team, the rates and the quality of the service!

Are there any areas for improvement or something FJ Solutions could have done differently?

Nothing so far!

BACKGROUND

Please describe your company and position.

I am the CEO of Language On

Describe what your company does in a single sentence.

We teach English in multiple cities across the USA to international students and locals alike.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FJ Solutions to accomplish?

• Internet lead acquisition

SOLUTION

How did you find FJ Solutions?

Referral

Why did you select FJ Solutions over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from FJ Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We've worked with FJ Solutions for so many years for our website development and marketing needs, and I couldn't be happier with the results:

• From the very start, their team was incredibly professional and attentive to our vision. 
• They took the time to understand our brand and tailored a website that not only looks stunning but also functions seamlessly. 
• Their marketing strategies have significantly boosted our online presence, and we've seen a marked increase in engagement and conversions. 
• The ongoing support and insights they provide are invaluable, making us feel like partners rather than just clients. 
• FJ Solutions truly went above and beyond. Their passion for what they do shone through in every aspect of their work!

I highly recommend FJ Solutions to anyone looking to elevate their online presence.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our company has grown tremendously!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have a very attentive and knowledgeable team that always delivers on time. 

What was your primary form of communication with FJ Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Quantifiable results

Are there any areas for improvement or something FJ Solutions could have done differently?

No, we have been very satisifed.

BACKGROUND

Please describe your company and position.

I am the Director at SWAP Working Holidays of SWAP Working Holidays

Describe what your company does in a single sentence.

SWAP is the launching pad for successful cultural work abroad experiences for Canadian youth. Our focus is to help young Canadians take advantage of the opportunities they have to work, teach, and volunteer around the world. We are also Canada’s largest cultural exchange program, and we welcome thousands of young travellers into Canada at our Inbound offices in Toronto and Vancouver.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FJ Solutions to accomplish?

• We needed to update our website to make it more relatable to a young audience. We also wanted to automate the website and look more modern to improve our reach and conversions.

SOLUTION

How did you find FJ Solutions?

Referral

Why did you select FJ Solutions over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from FJ Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

FJ Solutions built our website from scratch. Initially, FJ Solutions discussed with us and sent us different design options and color palettes. The team helped us figure out what we wanted regarding the web design so we could give them better direction. FJ Solutions created our site’s design using Figma and considering our demographic targets. The team also analyzed our competitors and our previous marketing materials.

FJ Solutions built our site on Shopify, which we already used to push our sales through. Our previous site worked on WordPress, and FJ Solutions migrated it to Shopify. The team introduced us to new technologies like Typeform, which they integrated into our site with a workflow that helped us assess eligibility for our programs. 

Moreover, FJ Solutions integrated videos into our website and our sales section so our users didn’t have to jump to an external Shopify site. The team also integrated a direct contact form. We had challenges with launching the site and getting the proper files hosted correctly, and FJ Solutions team worked a little outside of the project scope to help us resolve that issue.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We  launched our website and received many compliments on the design. Users found the new web design more user-friendly and modern, and the platform was more useful and trustworthy than our previous site. FJ Solutions was very thorough and quick to help us. The team was very helpful and went above and beyond to launch our website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

FJ Solutions project management was fantastic. The scheduling was well laid out, and we met periodically through Google Meet. The team updated our project schedule as necessary when we had to push deadlines due to vacations or other reasons. Moreover, FJ Solutions met monthly goals and had excellent communication with us. The team stayed on budget and sent timely invoices. 

What was your primary form of communication with FJ Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

FJ Solutions personal approach was highly impressive. The team performed a lot of research on our organization before we met and showed enthusiasm and great ideas. FJ Solutions was genuinely excited about our project and approached it as if they were part of our team. The team truly cared about our satisfaction. 

Are there any areas for improvement or something FJ Solutions could have done differently?

I can’t think of anything for FJ Solutions to improve.

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of intice

Describe what your company does in a single sentence.

Dedicated to helping Auto Dealers Convert More Leads, Increase Showroom Traffic and Close More Deals. Founded in 2011 intice® is a Lead Conversion and Incentive Marketing Technology Company, featuring Car Dealership Customized Visa Cards. Our Dealership Visa Incentive Cards are customized with the dealership logo, shipped in 24 Business Hours inside a fully customized Greeting Card Carrier.

intice® provides a full suite of lead conversion tools and marketing automation tools, including the patented intice® Leadmaker overlay, intice® Trademaker: Trade Evaluation Tool, intice® Dealmaker® a Digital Retailing Application for customers, who are demanding more control and transparency in the buying process and who are looking to reduce the amount of time needed inside a dealership for their car purchase.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FJ Solutions to accomplish?

• Build a Wordpress Theme

SOLUTION

How did you find FJ Solutions?

Online Search

Why did you select FJ Solutions over others?

• Good value for cost
• Company values aligned

How many teammates from FJ Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Created a scalable WordPress theme for an automobile dealership solution with careful consideration of speed, performance, accessibility, and search engine optimization features along with customizable inventory integration.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our beta test dealership, one of the highest volume, most successful Honda dealerships in the United States, this dealerships website was compared to the composite of 25 other highly successful Honda dealerships. Buy a company founded by former Google executives in the automotive space. The net result of the study is in the words of the dealership operator. 
They said this is the best performing site they have ever seen, and crushes The net result of the study is in the words of the dealership operator. They said this is the best performing site they have ever seen, and crushes all others.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project manager and the entire team have been highly responsive to my requests quick to respond to any issues or problems.

What was your primary form of communication with FJ Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The ability to take my designs and requirements, and transform them into a high-performing working solutions, and the ability to overdeliver thinking past my requests.

Are there any areas for improvement or something FJ Solutions could have done differently?

We are delighted with our partnership.