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4.8
4 reviews

5Exceptions Software Solution Pvt Ltd is co-founded by Five Engineers who have worked extensively in web and mobility applications since past 10 years. The 5Exceptions team has extensive experience in delivering hundreds of projects in multiple domains ranging from Healthcare, Banking, E-Commerce, Logistics, Enterprise, Surveys and Social Networking. We have executed offshore projects and have clientele in US, Australia, South Africa, UK and Switzerland countries.

Our services include Web Application Development, Mobile Application Development, Product Development (SaaS) and Enterprise Software Development. 

The 5Exceptions’ core philosophy lies in providing exceptional services to our clients. We build applications that builds business. We provide services from architecture to release with partial or full product life cycle development.

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$1,000+
 
< $25 / hr
 
10 - 49
 Founded
2015
Show all +
Indore, India
headquarters
  • 301, Gravity Tower, Roshan Singh Bhandari Rd, Janjeerwala Square
    Indore, MP 452001
    India
    +91.0731.4002593

Portfolio

Key clients: 

1. Suisse Life Science Group:

2. Bluescope 

3. Lysaught

4. Vonecall

5. 2GEN

6. AUP

7. Schedullo

SCHEDULLO


Capture all tasks in one place. Prioritise, organise and manage your work tasks to stay on top of it all. Help team hit their milestones, maintain steady capacity and focus on the right priorities. Use the simple Timer to log time spent on tasks and bill customers for your time.

Technologies: iPhone, Android, Web, PHP, Laravel

Australian Underwater Products (AUP)

AUP is a wholesale distributer of scuba diving, freediving and watersports products. It distributes several brands under the umbrella of AUP. AUP currently distribute product to over 600 retail outlets around Australia. AUP has several websites that serve both our wholesale side and direct e-commerce sales to the consumer.

Technologies: WordPress, PHP, MySQL

LYSAGHT® Flashing App

The LYSAGHT® Flashing App allows roofers to draw and order custom flashings directly from their iPhone. You won't have to draw your flashings on a piece of paper anymore and take photos, you can now do it from your phone with the right level of accuracy.

Technologies: iPhone, Android and Web

VONECALL

Vonecall Pinless offers best calling rates to all international destinations across the world. Download Vonecall App now and experience a truly world-class, time-tested and clear international routes embraced and enjoyed by our customers.

Technologies: iPhone, Android, Web Development

RSA Shed App

Ranbuild’s new Shed Builder app allows you to create and customise your own shed or garage in 3D. Create your perfect shed or garage and tailor it as you see fit. Choose from any of the great Ranbuild shed, garage, barn or carport buildings. You can set the size of your shed, roof pitch, as well as change the colours of the COLORBOND® cladding of the roof and walls to match your surroundings. Add in windows, P.A doors and

…
roller doors then personalise your shed further with additional accessories. You can save your shed at any time and once you’re done send it off to your local Ranbuild dealer for quoting. 
Read more...

Reviews

4.8
4 reviews
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Mobile App Dev for Manufacturing Company

"They have the right attitude to deliver professional products."

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4.0

Quality: 
4.0
Schedule: 
3.5
Cost: 
4.5
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
July 2017 - Ongoing
Project summary: 

As part of a customer engagement campaign, Five Exceptions Software Solutions Pvt Ltd is creating two mobile apps to simplify the ordering process for specific, customized products.

The Reviewer
 
10,000+ Employees
 
Australia
Technology Project Manager, Manufacturing Company
 
Verified
The Review
Feedback summary: 

Despite minor bugs, the apps are user-friendly and visually appealing. Five Exceptions provides personal, attentive service with a small but skilled team dedicated to each app and interested in every aspect of the client’s business. Communication remains consistent, proactive, and detailed.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

As the technology project manager at BlueScope Steel, my team and I are responsible for customer-facing digital solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Five Exceptions Software Solutions Pvt Ltd?

We engaged Five Exceptions for two mobile application projects. The first is an app that allows customers to create and customize their own shed or garage in 3D. The second allows roofers to draw and order custom flashing directly from their phone. 

What were your goals for this project?

As part of our national marketing strategy to improve customer engagement, we wanted to provide an easier way for consumers to place orders with us. 

SOLUTION

How did you select this vendor?

Another local company recommended them to us.

Describe the project in detail.

Five Exceptions was responsible for creating two native apps for iOS and Android platforms. We provided detailed requirements, wireframes, and, later, Photoshop designs for both apps. The shed app allows users to select a product from our manufacturing line, and then customize the size, roof pitch, color, doors, and windows, and add additional features. The customer can then save the design and, when convenient, submit the order to a local dealer for quoting. Similarly, the flashing app enables roofers to custom order from our line of flashing with the right level of accuracy but without the hassle of photos or paper drawings.  

What was the team composition?

Each project has its own manager as the primary point of contact; we do not interact directly with any developers. One designer is assigned to the shed app and two to the flashing app.  

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Both apps are still in progress but rapidly approaching completion. We are very happy with the progress, overall design, and usability, but internal user testing has identified a few bugs that need to be fixed before we can launch. 

How effective was the workflow between your team and theirs?

Five Exceptions has been very diligent and active in their communication with us regarding work in progress and intermediate builds, which they present to us with videos. We use JIRA and emails, and source code is continually checked onto our servers.

What did you find most impressive about this company?

They have demonstrated exceptional commitment to understanding every aspect of our business. Their diverse talent pool also allows them to take on a variety of projects. 

Are there any areas for improvement?

We have no complaints. They have the right attitude to deliver professional products, and we plan to hire them for future projects.

4.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Intranet Dev for Underwater Equipment Wholesaler

"They have an ability to understand our needs and ask relevant, insightful questions that is second to none."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2017 - Ongoing
Project summary: 

After redesigning and rebuilding a retail intranet platform, Five Exceptions Software Solutions Pvt Ltd provides ongoing development and database management services to improve usability and functionality. 

The Reviewer
 
11-50 Employees
 
Rosebud, Australia
Scott Mattison
Systems Maintenance Administrator, Australian Underwater Products
 
Verified
The Review
Feedback summary: 

Resolving myriad management and accessibility problems remnant of a previous vendor, Five Exceptions has already improved efficiency in the user-heavy system. They seamlessly navigate a robust task list that includes software customization, database and server relocation, and regular maintenance.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the systems administrator for a wholesale distributor that supplies various brands of scuba, spearfishing, and water sports goods to over 600 retailers across Australia. I maintain the websites and internal systems and manage information and communications technology projects. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Five Exceptions Software Solutions Pvt Ltd?

Several years ago we engaged a previous vendor for a completely custom-built website-based solution for communicating with our retail network. When the developers of this solution closed their business, we were left with an unfinished, inaccessible, and bug-ridden website. For over two years, we were unable to complete updates or add new features. Because of this, combined with the complexity of an entirely custom solution, we were receiving complaints on a daily basis. Since the website stored around 20 years worth of data, it was imperative that we not only secure it but also create a new, more positive user experience. We hired Five Exceptions Software Solutions Pvt Ltd to secure our information, completely redesign and upgrade the website, and build a platform that would allow us to access the data and manage the website ourselves.

What were your goals for this project?

Our five primary goals were: (1) clean, rebuild, and move our core user and consumer database to a new server; (2) rebuild and redesign our website to optimize site performance and usability; (3) increase user satisfaction and improve customer experience; (4) improve the accessibility of company information and recorded consumer data with a more intuitive design; and (5) redesign and streamline internal admin access to improve workflow and productivity. 

SOLUTION

How did you select this vendor?

Their services were recommended by a local company and we were placed in direct contact with them.

Can you go into detail about the services they provided and the scope of the project?

Five Exceptions moved our entire database and rebuilt our dealer intranet from scratch. Their tasks included, but were not limited to: research and recommendations of hosting platforms; gain a clear understanding of the current solution in order to provide a detailed analysis and assessment, i.e. repair versus rebuild; assess and map current relational databases; establish new hosting server environments; deploy the website platform software; backup and move databases to a new environment; customize the website software to our business requirements; troubleshoot and debug; and provide daily progress reports on the status of the project. 

What was the team composition?

Their team works very well together, which is demonstrated by the work they have done for us so far.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our retail network of over 600 outlets, as well as our staff, relies heavily on this project. Although it is ongoing, the feedback we have already received is proof that our goals are being met. The portion of the new solution responsible for internal systems has already improved efficiency in daily tasks.

How was project management arranged and how effective was it?

Project management is conducted via online collaborative software that provides all stakeholders with an overview of the project’s status, goals, and milestones. This method has been efficient despite the differences in time zones.  

What did you find most impressive about this company?

I have been most impressed with their ability to understand and execute assigned tasks without explicit verbal communication or explanation. We have yet to speak directly with Five Exceptions during the 12 months of this project; so far, all communication has been via text. They are always professional with an ability to understand our needs and ask relevant, insightful questions that is second to none.    

Are there any areas where they can improve?

As a novice programmer myself, I personally would have liked to be more involved in the custom code construction and offered more detail on its functioning, but that was not feasible within our time constraints. From a business standpoint, I would like to see more documentation explaining the custom code and its intended purpose. This feedback stems from our previous experience with past developers who disappeared, leaving behind a confusing mess.  Providing well-documented code promotes more security with the client and more respect for the developer. 

5.0
Overall Score In light of our past experiences with other developers, this is one of the best engagements we have ever had.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They are always be available when they say they will, and they clearly communicate when they will be unavailable.
  • 5.0 Cost
    Value / within estimates
    The cost is very reasonable for the amount of work they provided.
  • 5.0 Quality
    Service & deliverables
    We have had no issues with quality. They always resolve problems promptly.
  • 5.0 NPS
    Willing to refer
    I would have no reservations referring their service.

Shopify Development for IT Services Company

"[T]hey were patient and stayed on the ball the whole time. They honored their commitment to us."

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5.0

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Feb. - May 2017
Project summary: 

Five Exceptions Software developed a Shopify platform that synchronized with an HTML database. They also created a Linux API for data management. 

The Reviewer
 
1-10 Employees
 
Queensland, Australia
Richard Fitzgerald
IT Manager, 2Gen
 
Verified
The Review
Feedback summary: 

The new platform enabled the company to increase sales and improve business processes. Despite scope creep and indefinite timelines, Five Exceptions Software retained total control over the project. Their transparent, responsive communication kept progress steady. 

 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

your business and what you do there.

I am the IT manager for 2GEN, an IT management company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Five Exceptions Software Solutions Pvt Ltd?

One of our clients had a clunky, poorly written e-commerce database. We considered a few solutions to make it easier to use. We needed external expertise to quickly and functionally synchronize data from the current platform onto Shopify.

SOLUTION

What was the scope of their involvement?

The new e-commerce platform was built on Shopify. They set up a Linux API that could push and pull the data. The Linux server was directly connected to the HTML database, which pushed that API to Shopify.

How did you come to work with Five Exceptions Software Solutions Pvt Ltd?

We were referred to them by one of our partner companies. 

How much have you invested in them?

We spent around $12,000 AUD ($8,905 USD).

What is the status of this engagement?

We worked together from February–May 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There was quite a bit of scope creep, and it was hard for them to get a good grip on the project, but they were patient and stayed on the ball the whole time. It’s hard to find good, reliable local talent, but they honored their commitment to us. The client has been able to sell more and get rid of the product much more easily. They are happy with it, and I am happy too.

How did Five Exceptions Software Solutions Pvt Ltd perform from a project management standpoint?

They understood the timelines well. When the client had any questions, we could ask them and relay the information. That worked nicely.

What did you find most impressive about them?

They were fair and honest throughout the whole project.

Are there any areas they could improve?

Only the time zone could be improved, but you can’t avoid that.

Do you have any advice for potential customers?

Understand the scope before you start.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Financial Platform Dev for Software Company

"The project manager is very professional and is always trying to help me." 

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2019 - Ongoing
Project summary: 

Five Exceptions Software Solutions Pvt Ltd is developing a custom financial platform using PHP. The solution runs on a MySQL database.

The Reviewer
 
1-10 Employees
 
Santiago, Chile
Bruno Maggio
Owner, Hu-Technology
 
Verified
The Review
Feedback summary: 

Professional and supportive, Five Exceptions Software Solutions Pvt Ltd is developing the project according to specifications.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the owner of Hu-Technology, a software development company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Five Exceptions Software Solutions Pvt Ltd?

We needed to develop a financial platform.

What were your goals for this project?

We set out to build a complete piece of financial software for credit evaluation

SOLUTION

How did you select this vendor?

Through a Freelancer.com bid.

Describe the project and the services they provided in detail.

They’re developing our software in PHP and MySQL.

What was the team composition?

I work directly with a project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’re planning on selling the software to another company.

How was project management arranged and how effective was it?

The project manager is very professional and is always trying to help me.

What did you find most impressive about this company?

They’re happy to help.

Are there any areas for improvement?

No.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    I really liked to work with them.
  • 5.0 NPS
    Willing to refer