Can you share any information that demonstrates the impact that this project has had on your business?
Our retail network of over 600 outlets, as well as our staff, relies heavily on this project. Although it is ongoing, the feedback we have already received is proof that our goals are being met. The portion of the new solution responsible for internal systems has already improved efficiency in daily tasks.
How was project management arranged and how effective was it?
Project management is conducted via online collaborative software that provides all stakeholders with an overview of the project’s status, goals, and milestones. This method has been efficient despite the differences in time zones.
What did you find most impressive about this company?
I have been most impressed with their ability to understand and execute assigned tasks without explicit verbal communication or explanation. We have yet to speak directly with Five Exceptions during the 12 months of this project; so far, all communication has been via text. They are always professional with an ability to understand our needs and ask relevant, insightful questions that is second to none.
Are there any areas where they can improve?
As a novice programmer myself, I personally would have liked to be more involved in the custom code construction and offered more detail on its functioning, but that was not feasible within our time constraints. From a business standpoint, I would like to see more documentation explaining the custom code and its intended purpose. This feedback stems from our previous experience with past developers who disappeared, leaving behind a confusing mess. Providing well-documented code promotes more security with the client and more respect for the developer.