What was the scope of their involvement?
We met with them and described exactly what we needed. The app had to be something that patients could use at their own pace and on their own time, and be able to share with other people invested in the pregnancy. Patients needed to be able to take notes and create a summary document so that they could bring any questions to their healthcare provider. Five really helped us figure out what we were trying to accomplish and how we could best accomplish it in a user-friendly manner.
Our first step was a weeklong design sprint where we started from nothing and walked away with a solid framework for what the app was going to look like in a very tangible output. From that point, Five’s team took over. We went through a design phase where we worked with a UI and a UX designer to produce an app that was appropriate for the market and meet the needs we were trying to address.
We had internal branding limitations, and they were able to take those guidelines and create something that had an individual look and feel.
The final stage was development; they created native Android and iOS apps. We did user testing throughout the process, and they were responsive to our feedback. We ended up with a product that we are proud of and have gotten many compliments on.
What is the team composition?
For the design sprint, we worked with a product manager—who was our main point of contact—a business developer, a UI and a UX developer, a design project manager, and a developing lead. I know that there were other developers involved, but those were the people that we interacted with.
How did you come to work with Five?
We went through a fairly extensive RFP process where we talked to a number of different app developers, many of whom we found on Clutch.co. We decided to work with Five because we felt like they listened to and understood our needs, and addressed them within a reasonable budget. Many other companies tried to inflate the product into something beyond the initial scope and weren’t addressing our needs or what we were trying to accomplish with the app.
How much have you invested with them?
We’ve spent around $135,000.
What is the status of this engagement?
We began working together in September 2017, and the app was officially published in July 2018. They had finished the app prior to that, but there were internal delays—on our side—that pushed back the date.
In addition to this project, we have a maintenance contract with them so that they can provide app maintenance for 12 more months. We also have future development plans for the app that we would like their help on, such as upgrading to iPad compatibility and potentially using other languages.