Could you share any statistics or metrics from this engagement?
FIVE performed quite well with my previous company, back in 2010. We were an ecommerce business and had seen that the trend was moving towards mobile and tablet. We chose FIVE specifically because of their experience in this area, and ended up building a good solution. We could see this through the increased number of people transacting through that e-commerce platform. We did a lot of work on the checkout process of putting items into a basket and paying for them, so the login and purchase times were greatly reduced.
On our original platform, the big issue was easily and quickly registering suppliers, and having them transact through their phones. We were working with many countries which didn't have good broadband infrastructures in place, but did have mobile ones, so offering clients an alternative to spending time on their slow broadband connections was a big selling point for us.
The new UI/UX skin developed by FIVE provides a more definite sense that our product is solid. It's a much more matured offering, and it's a big departure from our previous version, not necessarily in functionality, but in terms of visuals and flow. The platform allows for many more permutations than were previously possible around the different legal aspects of the countries within which we operate. The skin gives us the ability to be more flexible, so that we can easily add in whatever quirks a certain jurisdiction has, without breaking up the flow too much.
How did FIVE perform from a project management standpoint?
We tried to make everything as simple as possible when it came to the communication between our teams. We used Slack, which worked well for communicating in real-time, compared to emails. We also used Google Docs and JIRA, so there were actually too many tools being used, in my opinion. Everyone on FIVE's team was dedicated to our work.
What distinguishes FIVE from other providers?
I've worked with FIVE across different domains and industries. Any partner will require some time to really understand concepts like invoice discounting and invoice factoring, but FIVE was always quick to pick up the key points of the business, and where a user might get stuck in the transaction process, whether we were working on different e-commerce models or anything else. There was never a situation where I needed to explain the same thing over and over again. FIVE's members put themselves in the shoes of our users.
Is there anything FIVE could have improved or done differently?
FIVE was strong in all the typical areas of this type of project. The work took a bit longer to complete, but that was down to me more than anyone else, since I didn't have the time to answer questions as promptly as I should have.