Fishfinger Creative Agency

BACKGROUND

Introduce your business and what you do there.

I'm a marketing assistant at KT Healthcare. We provide private and NHS-funded autism and ADHD assessments, as well as specialist brain injury rehabilitation. We deliver evidence-based, patient-centered care for children and adults through a multidisciplinary team.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fishfinger Creative Agency?

We needed help with our rebranding.

SOLUTION

What was the scope of their involvement?

Fishfinger Creative Agency was responsible for the creative and digital scope of our rebranding project. This included designing and developing a new website, creating email signature designs, team background visuals, and a suite of Canva templates to support ongoing internal and marketing use. They also produced social media assets and templates to ensure consistent branding across digital channels.

Fishfinger Creative Agency's involvement was focused on design and digital deliverables. They didn't lead our brand strategy or core messaging but worked within our existing brand guidelines and messaging to deliver the agreed assets.

What is the team composition?

We worked with 2–5 teammates from Fishfinger Creative Agency.

How did you come to work with Fishfinger Creative Agency?

We found them through an online search. We chose them over other options because they had high ratings, a great culture fit, and aligned company values.

What is the status of this engagement?

We worked with them from February to April 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Fishfinger Creative Agency's work has resulted in improved brand consistency and more efficient ways of creating and sharing content. The new website provides a clearer, more modern UX, while the Canva templates, email signatures, and team backgrounds reduce the time needed to produce on-brand materials. The social media templates also support more consistent and streamlined content creation across channels.

Although we didn't fully track formal performance metrics as part of the project, we observed several measurable operational improvements. The introduction of Canva templates has reduced content creation time for our internal teams. Materials that previously required design support can now be produced independently and more quickly.

We've also received positive stakeholder feedback following the launch of the website, which has led to clearer navigation and content structure. The social media templates have enabled a more consistent posting cadence and reduced the time spent creating assets, supporting increased activity across channels.

Moreover, the adoption of standardized email signatures and team backgrounds has been rolled out organization-wide, resulting in immediate and consistent brand application across communications.

Content creation time typically decreased by around 30%–50% after the Canva templates were introduced. Materials that previously took 30–60 minutes to create — often involving design support or reworking layouts — can now be produced in 15–30 minutes using the pre-designed templates.

This reduction is mainly due to having ready-made, on-brand layouts, removing the need to start from scratch or request design input. The time savings are most noticeable for routine assets such as presentations, social media graphics, and internal communications.

How did Fishfinger Creative Agency perform from a project management standpoint?

Fishfinger Creative Agency manages the project effectively, with clear communication and a structured approach throughout. Timelines and expectations are set clearly from the outset, and progress is well managed at each stage. Deliverables are provided on time, and any feedback or revisions are handled promptly, making the overall process smooth and reliable.

We communicate with them through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

What stands out most about Fishfinger Creative Agency is how easy they are to work with and how well they translate requirements into practical, high-quality outputs. They quickly understand the brief, are responsive to feedback, and are proactive in suggesting solutions that work within our constraints.

Their ability to deliver a wide range of assets — from the website through to templates and digital collateral — in a consistent and joined-up way is particularly impressive. This makes it much easier for our internal teams to adopt and use the work confidently after handover, rather than relying on ongoing agency support.

Are there any areas they could improve?

There's nothing Fishfinger Creative Agency could improve on.

BACKGROUND

Introduce your business and what you do there.

I'm the head of operations at Pet Trade Innovations Ltd. We support businesses in the pet, vet, and animal welfare sectors with sales, marketing, logistics, and strategy, helping both startups and established companies grow and innovate in the market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fishfinger Creative Agency to accomplish for your business?

We initially hired Fishfinger Creative Agency for a new dog treat range and then for a rebrand of our dog toys.

SOLUTION

What was the scope of their involvement?

Fishfinger Creative Agency provided brand strategy, including discovery workshops and stakeholder interviews, brand positioning, values, tone of voice, and messaging framework. They also conducted a competitive and audience review of pet trade retailers, wholesalers, and end consumers.

For the visual identity, Fishfinger Creative Agency created a new logo suite, including primary, secondary, and icon logos. They also developed a color palette, typography system, graphic elements, and brand guidelines with usage rules, do's and don'ts, and examples.

For the packaging system, Fishfinger Creative Agency created a master packaging architecture, including SKUs, sizes, and flavor/strength variants. They also designed front/back-of-pack layouts with regulatory and barcode placement, print-ready dielines and production files, and mock-ups for retailer sell-in.

Fishfinger Creative Agency also created sales and trade materials, including product sell sheets, a one-page line overview, a trade deck for retail buyers/wholesalers, and point-of-sale concepts for shelf wobblers, counter units, and display headers.

For digital assets, Fishfinger Creative Agency provided website homepage refresh concepts and key landing page templates. They also created a social media asset pack with post templates, story frames, and highlight covers. Additionally, they designed email header graphics and campaign templates.

For content and copy, Fishfinger Creative Agency updated our brand story and elevator pitch. They also created product benefit copy and variant naming hierarchy. They provided a tone-of-voice guide with sample captions and headlines.

Finally, Fishfinger Creative Agency provided handover and support, including asset library delivery, printer liaison, and pre-press checks. They also provided a post-launch refinement window for minor amendments.

What is the team composition?

We worked with three teammates from Fishfinger Creative Agency.

How did you come to work with Fishfinger Creative Agency?

We found them online and loved their website.

How much have you invested with them?

We spent $50,000–$199,999.

What is the status of this engagement?

We worked together from January–August 2025.

RESULTS & FEEDBACK

How did Fishfinger Creative Agency perform from a project management standpoint?

Fishfinger Creative Agency was a joy to work with. Their project management was organized, transparent, and genuinely accommodating. They provided regular updates, fast responses, and a clear plan at every stage. They delivered on time and, in a few cases, even beat the schedule without sacrificing quality.

We communicated via telephone, email, and video calls.

What did you find most impressive or unique about them?

We were impressed by Fishfinger Creative Agency's ability to think outside of the box.

Is there anything they could have done more effectively or differently?

There's nothing we can come up with.

BACKGROUND

Please describe your company and position.

I am the Founder of a boba beverage seller

Describe what your company does in a single sentence.

Sell alcoholic boba

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fishfinger Creative Agency to accomplish?

• Create company brand
• Bottle Labels

SOLUTION

How did you find Fishfinger Creative Agency?

Online Search

Why did you select Fishfinger Creative Agency over others?

• High ratings
• Great culture fit

How many teammates from Fishfinger Creative Agency were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

• Create Branding 
• create Labels 
• Packaging design for the final product.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

N/A haven't started sales yet.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management was on track, and delivered items on time. Responded to needs well and were very accomodating with any last minute changes or even changes in scope.

What was your primary form of communication with Fishfinger Creative Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their modern take on branding and design, Fishfinger Creative Agency seems ahead of the curve in creating branding and marketing. 

Are there any areas for improvement or something Fishfinger Creative Agency could have done differently?

I think being more clear with what to expect for deliverables would be an area for improvement. I think I had some confusion about the expected work product when the rough drafts were amazing and came with lots of add-ons and marketing assets, but the final draft included a similar number of deliverables at a similar work quality as the drafts.


But I think I was expecting the opposite, where the rough drafts are supposed to be more "rough" and minimal and then more comprehensive work is supposed to be put into the final draft.

BACKGROUND

Introduce your business and what you do there.

I’m the head of marketing for Interprefy, a B2B technology provider for multilingual conferences and events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fishfinger Creative Agency?

We were looking for someone to refresh our brand.

SOLUTION

What was the scope of their involvement?

Fishfinger Creative Agency provided us with branding and graphic design services to come up with an identity that best represents our company.

We started with a discovery phase to shape who we are and what we want to achieve in terms of the basic framework, visual language, tone of voice, and a range of design services such as logo design, color palettes, and other graphic elements.

Moreover, we presented them with documentation and assets to give them insight into the current state of our company, and basically laid out the groundwork of what we’ve done internally.

What is the team composition?

We worked with a total of three people, including the founder and two project managers.

How did you come to work with Fishfinger Creative Agency?

We evaluated a number of branding agencies and decided to hire Fishfinger Creative Agency because we thought they were a great cultural match for us.

They immediately understood our process, demonstrated a great amount of empathy, and presented us with an impressive portfolio.

How much have you invested with them?

We spent around $20,000 on this project

What is the status of this engagement?

We worked together from August 2021–February 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We presented the work of Fishfinger Creative to our board of investors, and they were really impressed and had nothing but positive feedback on their deliverables.

How did Fishfinger Creative Agency perform from a project management standpoint?

They were great from a project management perspective, and they always delivered high-quality work on time.

We typically communicated through video conferences and email.

What did you find most impressive about them?

We were impressed with their service-driven approach to the project. They were also very open to adjusting to the way we wanted to work just so they can meet our expectations.

Are there any areas they could improve?

There’s nothing they need to improve on or do differently.

Do you have any advice for potential customers?

If you’re looking for a small specialized agency for branding at a fairly reasonable price range, then you’re in good hands with Fishfinger Creative.

BACKGROUND

Please describe your company and your position there.

I am the founder of STOCKED, an innovative frozen food company that freezes tasty food into handy little blocks

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fishfinger Creative Agency?

We hired Fishfinger firstly to design our packaging. Previously in cardboard off-the-shelf chicken boxes, we wanted a revamp. We wanted our packaging to:

• blow people away and show them that our product is premium
• be completely distinctive
• get across the fun and energy our brand has
• be a very high functioning, useful piece of packaging for the user
• have lots of little surprises

Off the back of this we were so impressed that we had them take on our delivery packaging and website design to apply the greatness throughout

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Fishfinger through The Food Hub, a group for food entrepreneurs. We spoke to 10 different agencies but Fishfinger immediately stood out. Their own brand had the same energy we wanted and they immediately got our brand and what we wanted to achieve without us even telling them. And they were reasonably priced compared to their competition!

Describe the project in detail and walk through the stages of the project.

We had a series of virtual meetings to further understand our requirements for the packaging. Next we were shown a few different concepts and we said what we liked/didn't like about each. This was repeated multiple times until we reached our final design. They were very clear with what they needed from us and were very responsive when we had questions.

How many resources from the vendor's team worked with you, and what were their positions?

Our main points of contact were John and Kimmy on the packaging and then Hala and Kimmy on the website.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have had ridiculous feedback on our packaging with some customers saying it is the best they have ever seen. Our website too has been unanimously well received. Everything we wanted as an outcome from the project was achieved.

How effective was the workflow between your team and theirs?

The workflow for the packaging was extremely smooth and efficient. In all honestly it fell a bit behind for the website for a period but we felt engaged again at the end of the process.

What did you find most impressive or unique about this company?

Their understanding of our needs and our product. Kimmy especially just got it so it felt like it needed very little explaining. The quality of their illustrations are fantastic and has given us a really distinctive look and feel.

Are there any areas for improvement or something they could have done differently?

The only thing was a lapse of timelines for the websites which led to a serious delay but Kimmy came to the rescue again!

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a company called Tyde, an online booking platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fishfinger Creative Agency?

We hired them for branding support since we were a new company.

SOLUTION

What was the scope of their involvement?

They provided full-service branding support. This included creating branding guidelines, a logo, typography, and colors. We came into the project with some deliverables in mind and they factored all of those into their work. 

What is the team composition?

I worked with Richard (CEO), a designer who served as our main liaison, and one other person. 

How did you come to work with Fishfinger Creative Agency?

We found them on Clutch and decided to use their services.

How much have you invested with them?

We spent just under £15,000 (approximately $19,400 USD)

What is the status of this engagement?

We worked together from June–August 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The work was brilliant. Their proposal came through very timely and was really well presented. Their team was really mindful of what we wanted to achieve and always gave us lots of different options. The work never lacked in creativity or effort, we could tell a lot of work went into everything they put forward. We were really happy with their services. 

How did Fishfinger Creative Agency perform from a project management standpoint?

They hit every deadline that they set; when they said they were going to have something to us by a certain date, it was on time. Sometimes work was even delivered earlier.

They were very clear and communicative over email, giving us thorough and engaging responses. If we needed to discuss something more in-depth, we’d have a couple of calls but we mostly used email. 

What did you find most impressive about them?

Their overall branding work and decorative elements were great. The colors and typography were absolutely spot on. 

Are there any areas they could improve?

No, there’s nothing at all.

Do you have any advice for potential customers?

Definitely reach out to them. They’re incredibly responsive, really creative, and full of good ideas. 

BACKGROUND

Please describe your company and your position there.

Partner at the Music Room Mayfair, a Sample Sale Venue and Management Company in London that holds Sample Sales for many of the world's Global Fashion Houses.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fishfinger Creative Agency?

We hired Fishfinger for our website redesign, a new Ecommerce platform design, and the branding of digital marketing materials.

What were your goals for this project?

We wanted a complete rebranding of our business and all marketing materials, including our website, newsletters, logo, and social media presence. We also launched our business online this year, and chose Fishfinger to do the design of the ecommerce platform which is linked to our main website.

SOLUTION

How did you select this vendor?

We knew of Fishfinger through previous clients, and were encouraged to meet with them when we decided to re-brand and expand. It was clear when we met them that they were perfect for the job - they had a great eye for design, were small enough to be personal, but had a breadth of experience across their team that we found helpful.

Describe the project in detail.

The rebranding and redesign of our online presence started with conversation about our aims and requirements. Fishfinger began to send over moodboards of inspiration to narrow down our design tastes, then sent over a final selection of proposals for us to consider. The proposals were beautifully designed, and we alighted upon one in particular. From then on it was a quick process to extend the chosen design across the rest of the website pages and finalise the project.

After this was complete, we decided to launch the business online via the creation of an ecommerce website upon which we could host events. This was designed by Fishfinger echoing the design of the main website. Around this time we also decided to rebrand our newsletters and other marketing materials and asked Fishfinger to lead this.

What was the team composition?

We worked with Richard, the CEO, and Hala, a principal designer at the agency. The team was great, and worked really hard to get us the designs we needed in the timeframe we needed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our bookings increased substantially after we rebranded our main website - we were full up the following season. We received a lot of positive feedback from our clients and customers about the redesign of the logo and marketing materials which allowed us to grow our database and gain more bookings.

The design of the ecommerce site was pivotal in persuading Brands to contract with us, and the feedback has been nothing but positive. The newsletter brand has received a lot of great feedback from our database re the design and clarity of the information. All in all, we are really happy!

How effective was the workflow between your team and theirs?

Very effective - using email and phone we kept in regular contact and were always able to pick up the phone to discuss when we wanted.

What did you find most impressive about this company?

A safe pair of hands. The design was consistently outstanding and the team was enjoyable to work with.

Are there any areas for improvement?

No, we are very happy with the quality and speed of the work.

BACKGROUND

Please describe your company and your position there.

Grays Antique Market is an antique market in Mayfair, Central London, with 80 small business tenants specialising in art, jewellery and antiques. I am part of the management team that oversees the business, which I have done for the past 6 years.

This involves liaising with the day to day management team, the marketing department, third party consultants, as well as working on the medium-long term strategy for business growth.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fishfinger Creative Agency?

Our business website has been completely out of date for some years, both in regards to functionality and aesthetics. We wanted to redesign the look and feel of the website, whilst also adding an e-commerce function which could be accessed by multiple users to upload items for sale.

We knew it was a big project, and we therefore looked for an established agency who were experienced with both design and tech, but were willing to focus on our project rather than pass it off to a "project manager".

What were your goals for this project?

• a beautiful, simple, clean aesthetic
• an easy back end functionality
• a thoughtful user experience that promoted browsing on the site
• a well build site that was a foundation for a strong SEO strategy
• a website that promoted the business by way of its design

SOLUTION

How did you select this vendor?

We were recommended a number of creative agencies for web design and brand update, who we met with. Out of the five companies we met with, Fishfinger were the clear winner.

Their previous clients list spoke volumes, however it was the team who met with us that persuaded us immediately of their ability, work ethic and eye for detail that made them the front runner.

Whilst other agencies gave us their standard marketing materials, or even a full website design as part of the pitch, Fishfinger's approach was personal. Our meeting with them was largely a "get to know you exercise", which meant the ideas they put forward subsequently were precisely tailored to our brief. It also meant that we got to know them, and what motivated and resonated with them.

As a result it was clear that we would be able to establish a strong working relationship with Fishfinger, and we therefore chose them as the design agency we wanted to work with.

Describe the project in detail.

The project started with Fishfinger sending a variety of inspiration designs for our comment. We sent back and forth various websites and design elements that we liked in order to hone in on a final look and feel for the website.

From that exercise, Fishfinger then generated a number of design options for our consideration. One of these immediately felt right, and Fishfinger designed further pages on the site to extend those visuals across the whole project.

It was a fairly rapid exercise that took place over 2-3 weeks, largely because Fishfinger had taken the time to really understand what we were looking for.

What was the team composition?

A small team was involved from Fishfinger's side, which was very helpful. At previous agencies we have worked with, we have been assigned a project manager who is a world away from the head of the company that pitched to us.

This was not the case at all with Fishfinger. We worked with the CEO and a senior designer to build the vision. It was very helpful that the CEO remained involved from start to finish, and the designer did not change throughout the process.

The team at Fishfinger also collaborated with the website development agency who were assigned to build the site, which was a very successful pairing.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The design of the website has generated huge excitement amongst the 80+ small businesses that form part of the project. The design has a professional yet luxurious feel that has been popular with staff, businesses and customers who have seen it.

The best part of the design is ultimately that Fishfinger were able to take our brief, and examples of design we liked, and come up with a final website design which was better than anything we could have come up with. Their focus on speed and communication paid dividends in getting the new website designed and built as rapidly as we required.

How effective was the workflow between your team and theirs?

The workflow was well structured and easy from both sides. During the initial design phase, at our request we did weekly in-person meetings, with follow up emails.

New design iterations were sent by email, and phone calls set to discuss that week. They were very flexible in adapting to our communication style and requirements - last minute meetings and changes were never a problem.

What did you find most impressive about this company?

1. Communication. Fishfinger had a strong focus on understanding our company, and an equally strong focus on making sure that we understood them and what they were doing. This was so important in an area that we did not have expertise in, and in an industry where technological ignorance is often taken advantage of. Fishfinger wanted us to understand what was important and why, and they were able to explain that in a non- technical way that we could absorb and react to as a business.
2. The Team. Fishfinger is made up of some very talented, hard working, and genuinely nice people. As a company, we trusted them and they did not disappoint. It was a real pleasure to work with them.
3. The Work Ethic. The team is incredibly hard-working, and no change or idea is too much or inconvenient for them.
4. The Design. The design ability of the team is a strong asset for the company, and combined with the technical ability of the company it is a rare find.

Are there any areas for improvement?

In all honesty, we do not feel there were any significant areas for improvement. We had no complaints, but very high standards, and these were met and more.

BACKGROUND

Please describe your company and your position there.

Founder of The Honestly Good Smoothie Co.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fishfinger Creative Agency?

We asked the team to help us redesign the packaging for our frozen smoothie kits. We had quite a brief to hit!

What were your goals for this project?

To communicate the brand look & feel on our packaging To incorporate all regulatory information in an engaging way, on brand Incorporate a QR code, instructions, serving suggestions, brand story and more To incorporate a fill line on the inside of the pouch that could be seen through a translucent front window

SOLUTION

How did you select this vendor?

We shared the brief and spoke to around 6 agencies and 5 freelance brand designers. We were looking for a partner that we had confidence in, and above all showed as much passion and enthusiasm for organic smoothies as we did - and we found them in Fishfinger!

Describe the project in detail.

We had an discovery call, and were initially rather far apart in terms of cost. However, the team were very accommodating and were able to work within our budget. We agreed one design would be delivered, and we'd work through approx. 2 iterations. The initial design was awesome, and hit the brief on the head. However, as with all passionate brand owners, we requested far more iterations than initially planned - Kimmy and the team at Fishfinger went over and above to to continue to deliver, until we had everything just right

What was the team composition?

Initially we spoke with Kimmy and Richard, though Kimmy was our main point of contact throughout. Excellent communication, super passionate and a delight to work with. Oh, and the designs were amazing. Couldn't be happier and wouldn't hesitate to recommend to anyone looking for a design agency

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've seen a noticeable difference in customer feedback, and retention. We regularly receive praise on the packaging design We see our pouches being shown off by recipients, and will present with pride at any opportunity :)

How effective was the workflow between your team and theirs?

Very smooth, there was a clearly structured approach and with little previous experience of running similar design projects, we were able to follow the team's lead

What did you find most impressive about this company?

The team was evidently knowledgeable in manufacturing processes as well as design, and i was able to connect our manufacturer with Fishfinger and know in confidence that they'll work through any challenges

Are there any areas for improvement?

Flawless experience for us