Are you satisfied with how the project came out?
Yes. The actual platform launched in late September of 2014. It's a little early for tangible numbers. Anecdotally, the response has been great from our customers as well as our partners that we work with. They like how the site works. It's cleaner, and the transactions are smoother. It's significantly improved.
Part of the process they provide is outstanding service, which is hard to come by. It's hard to find firms that care, so Fishermen Labs' performance was impressive. They took care of almost everything with very little direction. They made some amazing suggestions that we hadn’t even thought about with the original design. We had to change the scope a couple of times because of the design changes. They were very accommodating and used a lot of project management tools. They also figured out the project management information for us so we didn't have to deal with any of that hassle.
From a process standpoint, they are the best that we've worked with so far. They are very organized and strategic. From cost and performance, it was very compelling.
Do you have any statistics or metrics to track improvement from the project?
It's too early to tell, but we will be tracking traffic, sales, and the usual customer metrics.
Is there anything unique about them that really makes them stand out, compared to other developers?
They are different in that they have great expertise. The quality is very high. They felt more like partners than an agency. The consulting, guidance, and advice that they provided were very strong, and they thought of a lot of things that we didn’t think about and made it better. Their strategic guidance was wonderful, highly organized, and highly experienced. They were also great on the project management piece of getting us to the deadline. They managed the timeline very well and didn't push us right to the deadline.
Fishermen Labs was great at integrating other technologies and helping us anticipate other factors that we might need to consider. The quality, service, responsiveness, and management were all excellent. The cost, performance, and the proposition were also great.
Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?
I'm fairly picky with the vendors that I work with, but they did a wonderful job. I feel a bit indebted to them. There were a lot of items that became challenges in the design, and they went above and beyond in helping us past them. They're great.