First Line Software is a global AI services and technology partner helping organizations become AI-First.
Since 2010, we’ve worked with enterprises and high-growth companies to design, build, and scale custom software and AI-driven solutions that deliver measurable business outcomes.
With a team of 500+ experts operating across North America, Europe, APAC, and Latin America, we support clients in regulated and complex environments, including healthcare, enterprise software, and real estate.
Managed AI Services (MAIS) Our flagship offering, Managed AI Services (MAIS), helps organizations move beyond AI pilots and into production. MAIS provides end-to-end AI lifecycle management, including delivery, governance, risk control, and cost optimization, enabling leaders to operationalize AI with confidence.
Our AI Accelerated Engineering Approach Our AI Accelerated Engineering approach helps companies rethink how software is built and scaled. Combining intelligent automation, data-driven insights, and agentic AI applications, we enable faster delivery, higher quality, and long-term operational efficiency.
Why Clients Choose Us
Proven experience operationalizing AI in real-world environments
Strong focus on execution, governance, and measurable outcomes
Deep expertise in regulated and enterprise-grade systems
Long-term partnership mindset, not one-off delivery
Recognition First Line Software has been named to the IAOP Global Outsourcing 100 list for over a decade and is a two-time Clutch Global Award winner as a top B2B software services provider. We’ve also been recognized among the Top Software Development Companies in the USA by Techreviewer.
Apple Podcasts: https://podcasts.apple.com/us/podcast/spam-jam-by-first-line-software/id1761346338
Min project size
$10,000+
Hourly rate
$25 - $49 / hr
Employees
250 - 999
Locations
Cambridge, MA
Year founded
Founded 2010
6 Locations
Cambridge , MA
Den Haag , Netherlands
Praha , Czech Republic
Berlin , Germany
Bratislava , Slovakia
Budva , Montenegro
No have been added yet...
Pricing Snapshot
Min. project size
$10,000+
Avg. hourly rate
$25 - $49
/hr
Rating for cost
4.8
/5
What Clients Have Said
First Line Software offers competitive pricing with good value for cost, consistently delivering projects on time and within budget. Clients appreciate their expertise and communication, often noting that they exceed expectations. Specific project costs weren't disclosed, but clients emphasize the strong return on investment.
Many clients have maintained long-term relationships with First Line Software, citing their reliability and consistent performance as key reasons for ongoing collaborations.
Positive Impact on Business Metrics
First Line Software’s contributions have positively impacted key business metrics such as productivity, user acquisition, and client engagement, demonstrating their effectiveness in delivering business value.
Proactive Project Management
First Line Software is noted for their proactive approach to project management. They deliver projects on time and within budget, often going above and beyond client expectations. Their communication through Slack, Zoom, and other tools is highly effective.
Cost Management
Clients appreciate First Line Software’s ability to help manage and contain costs while providing high-quality services. This has been particularly beneficial for companies looking to scale their teams efficiently.
Minor Communication Enhancements
One client suggested that proactive communication regarding internal changes or service expansions could be improved. This would help clients stay informed about new capabilities and adjustments within the team.
Innovative Solutions
Clients highlight the innovative solutions provided by First Line Software, which often involve advanced technologies and methodologies. These solutions have significantly improved business processes and product offerings.
Android App Dev for International Healthcare Solution
Mobile App Development
Less than $10,000
Jan. - Mar. 2018
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We are confident that we will achieve even more success in the future with First Line."
Nov 6, 2018
Co-Founder, YAPILI
Mindaugas Kaziulis
Verified
Other industries
Netherlands
11-50 Employees
Online Review
Verified
First Line Software designed and developed the Android mobile version of a web-based app for use in a highly specific target market.
The award-winning app has added significant value to business presentations and potential investments. First Line exceeded expectations at every stage, from impeccable customer service to professional expertise. The team was committed to delivering flawless, high quality results on time.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the co-founder of YAPILI, a micro-subscription messaging service for health advice, online follow-up, and secure digital health records. In African societies where professional medical facilities are scarce, costly, and stigmatized, YAPILI offers people new opportunities to establish effortless, affordable, and confidential contact with local and international healthcare professionals for a variety of issues and conditions. After building the core team, developing the product, and rolling out a pilot program, I now advise on product roadmaps, financing, and operations.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire First Line Software?
We approached First Line Software to design, build, and deploy our web-based solution as an Android app.
What were your goals for this project?
We wanted to improve YAPILI’s usability on Android phones, which is the primary channel for online access in many of our African target markets.
SOLUTION
How did you select this vendor?
We had heard of them by word-of-mouth within the The Hague business ecosystem. After connecting with First Line and explaining our challenges and aspirations, we found their team relatable on business objectives, technical solutions, and work culture.
Describe the project in detail.
This was a comprehensive and challenging software development task. Not only did First Line Software exceed our requirements in several engineering tasks, they also managed to guide us toward the backend enhancements necessary to serve the new app. Work began within four weeks of the initial engagement, and our very tight deadline was no issue for them. They were incredibly responsive to our needs and scaled quickly when required. We were not only grateful but surprised that such professional discipline still exists today.
What was the team composition?
The team consisted of an Android developer and business team from First Line as well as a technical team from YAPILI.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
The product has improved our business position enormously. In addition to winning awards, we are able to speak to interested investors with more confidence and a stronger product. Not only did First Line deliver on time, but their outstandingly professional, polite team easily surpassed the high standards we expected.
How effective was the workflow between your team and theirs?
Communication was their preeminent skill. Prior to development, they walked us through their process quickly and simply in order to clarify the scope and timeline of the agreement. They informed us immediately of any delays or complications, then worked tirelessly to resolve them.
What did you find most impressive about this company?
Because of their solid work ethos, flexibility, and mastery of skill, they are the most reliable aspect of our delivery pipeline. We are confident that we will achieve even more success in the future with First Line, so they will continue to be our first choice.
Are there any areas for improvement?
Based on the quality of our deliverables and the work produced by our collaboration, we saw no areas for improvement. We highly recommend them to anyone pursuing a software development project, regardless of complexity.
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