Fusing Technologies

Digital transformation team focussed on internal process optimization and client interaction optimization.

Our team integrates seamlessly with our clients to inject the skills and perspective needed to design and build scalable systems. 

Successful transformation depends on seamless integration of:

  • Pricing, invoicing & payments
  • Documents & communications
  • Planning & scheduling
  • Operations workflow
  • Client experiences, and
  • Reporting

If your business is unique, then chances are off-the-shelf tools just won't work.  We partner with cleints to create solutions that fit.

 
$25,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2008
Show all +
Owen Sound, Canada
headquarters

Portfolio

Lumacare Home Visit Application Image

Lumacare Home Visit Application

Automate homecare scheduling for supervisors.

Tablet-based application give PSWs access to schedules, checkin/checkout, appointment checklist, communication and reporting.

TALENT Image

TALENT

Firestitch designed and built Talent an App that unified and automated virtually every management processes reducing costs and adding value for both clients and employees.

RPG Image

RPG

RPGRxtra allows doctors in long-term-care facilities to create prescriptions quickly on an iPad. Doctors can write more effective prescriptions quickly if they have just a few tools at their fingertips

GUESTENGINE Image

GUESTENGINE

GuestEngine provides marketing solutions for the hospitality industry, and they wanted an app that would provide a full-featured loyalty program for restaurant staff and members. 

Specify Image

Specify

Specify is a software development process management solution owned and developed by Firestitch.

Reviews

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Custom Software Development for Sports Education Platform

"It was a great team effort with shared goals."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2017 - Dec. 2018
Project summary: 

A grassroots sports education marketplace hired Firestitch to develop a platform for their services. The team would be in charge of every step of the process from ideation to implementation. 

The Reviewer
 
11-50 Employees
 
Vancouver, Canada
Ty Summach
CMO, Sportgo
 
Verified
The Review
Feedback summary: 

All the tasks were completed on-time and on-budget. The team's transparency and communication was a big factor in the project's success. Firestitch was also flexible to adapt to the company's hybrid project management style.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the CMO of an online education platform, focused on the underserved grassroots sports marketplace. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Firestitch Inc., and what were your goals?

We were looking for a full service agency who could take our robust platform from ideation all the way to completion. It had to be built in a highly scalable and flexible framework, it had to be built on budget, and it had to be launched on time. Firestitch provided us with the confidence to press "go" on this ambitious task.

SOLUTION

How did you select this vendor and what were the deciding factors?

We made the decision to move forward with Firestitch based on a trusted third-party recommendation who had worked with them on multiple projects in the past. After that, we then conducted some due diligence to ensure our team capacities, technical languages, and projected management styles were both in sync. 

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Firestitch worked hand-in-hand with our internal development team to design, build, test and launch a highly robust platform in the latest version of Angular. This project took just over a full years worth of work and combined best practices of the e-learning and social industries.

How many people from the vendor's team worked with you, and what were their positions?

There were 6 individuals from Firestitch associated with the project, which spanned the disciplines of a CTO, technical project manager, full stack developer, front-end developer, back-end developer, and quality assurance tester.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Without going in to too many details, every deliverable throughout the project was received on time and on budget. The transparency and pro-active communication by Firestitch was a huge factor in this success. 

Describe their project management style, including communication tools and timeliness.

Firestitch was very flexible to our own project management styles and communication tools. During the project we developed a hybrid of waterfall and agile, while leveraging tools such as Slack and their own internal PM software, Specify.

What did you find most impressive or unique about this company?

They offered a lot of internal tools that saved us time and money, which greatly increased our chances of success. It was a great team effort with shared goals.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind.

5.0
Overall Score Will continue to work with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    On time.
  • 5.0 Cost
    Value / within estimates
    On budget.
  • 5.0 Quality
    Service & deliverables
    As originally spec'd.
  • 5.0 NPS
    Willing to refer
    Already have.

Custom Software Development for Staffing Company

"The system Firestitch built speaks for itself."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
May 2016 - Ongoing
Project summary: 

Firestitch is the long-term custom software development partner for a staffing company. The team built a scheduling system, and works on an ongoing basis to maintain and improve the solution.

The Reviewer
 
1,001-5,000 Employees
 
Toronto, Canada
Candice Vieira
Operations Manager, Talent Employment
 
Verified
The Review
Feedback summary: 

Firestitch delivered an impressive tool, which saves time and improves internal processes and efficiency. An iterative, collaborative team, they work consistently to provide a high-quality, tailored solution. Customers can expect a knowledgeable, professional, and supportive partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m an operations manager at Talent Employment, a staffing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Firestitch Inc.?

We were manually tracking our schedules in an Excel spreadsheet. We engaged Firestitch to build a scheduling tool for our system.

SOLUTION

What was the scope of their involvement?

At the start of the engagement, we had a discovery conversation with Firestitch, and they put some concept pages together for us, which we looked through to decide what worked and what didn’t. For each new addition to the system, we repeat that process.

 Firestitch developed the system for us, which is on an online platform. We developed it so that it would eventually be automated, both on the client-side and the internal side. It has a payroll system built into it, and we’re currently working on an application function. 

What is the team composition?

In the beginning of the engagement, we had a whole team. I’ve dealt with Keith (Founder & Solutions Designer), Wendy (COO), and some others for a total of four of five people. 

How did you come to work with Firestitch Inc.?

The director of our company and one of our lead recruiters conducted the search and brought it down to three companies. We met with Firestitch and really liked what they had to offer, so we went with them. 

What is the status of this engagement?

We’ve been working together since May 2016. The work is continuous, as we’re constantly changing and adding features.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The system Firestitch built speaks for itself. Compared to the spreadsheet we were using before, it’s extraordinary. It does everything we want and it saves us a lot of time and effort. We’re much more efficient and flexible now. 

How did Firestitch Inc. perform from a project management standpoint?

Constant communication is always ongoing between us. Whenever we’re having our initial conversations for new features, they’ll share their screens and take notes on our comments. It’s a very transparent building process. 

The team is always on time and always reaches their targets. They’re also supportive of us and any of the changes we request. As a non-technical person, they were great at explaining things and using terminology that I would be able to understand and repeat.

What did you find most impressive about them?

Firestitch understood us. We explained what we wanted and they delivered. The team really got to know who we were, and they put our personality into the system. 

Are there any areas they could improve?

They improved as we went along. There were some bumps at the beginning of the project, but they did a great job of adapting to us and making sure they would get it right in the future. Now, I feel like they’ve really figured out their audience and addressed us accordingly.

Do you have any advice for potential customers?

Have a clear plan. They’ll ask a lot of questions, so make sure you can answer them by knowing exactly where you are and where you want to end up.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Dev for Elderly Care Service

"I am impressed on their ideas as they will work around your request and understanding the needs of your team."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2015 - Ongoing
Project summary: 

In an ongoing collaboration, Firestitch developed a mobile app for an elderly care service to help keep track of workers' services and produce real-time reports.

The Reviewer
 
51-200 Employees
 
Toronto, Canada
Jhay Juliano
Supervisor, ALS, Lumacare
 
Verified
The Review
Feedback summary: 

Friestitch's app serves its purpose and gives the client confidence. They have an impressive workflow and always respond in a timely manner. The team gives plenty of options for the client to choose from depending on what works best.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a Supervisor of PSW (Personal Support Worker) at Lumacare Services. I look after the scheduling of our workers using the App.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Firestitch?

Our company's reporting was done all in papers and some times to get a real time report is hard and to keep track of our worker's services is challenging. Firestitch help our company to start an innovation that we still use up to now.

What were your goals for this project?

Our goal is to have a real time report and also lessen the delay of any services in terms of travel time. By using the App our frontline workers are up to date with reporting and there is no need for them to come to the office and submit their reports.

SOLUTION

How did you select this vendor?

Our company choose Firestitch base on the companies criteria and requirement. I believe that upon choosing Firestitch our management decision is the best interest of both party.

Describe the project in detail.

When we started the mobile App, there were glitches but Firestitch was with us all the way. They give the support needed as we ask. As we face challenges and feedbacks from our frontlines it was easily resolve by Firestitch. Overtime they also help in us developing the up by understanding our needs and giving us better suggestions building the features.

What was the team composition?

Overtime , as staff changes on both ends Firestitch gives us information ahead of time. They are also helpful supporting new staff in understanding the whole process. They also give us full information of who is incharge and who to contact.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

As a non- IT person I can't thank them enough for the support that Firestitch had given. Because anything that concerns the mobile App and the technicality part of the system, they are very supportive. We are using the App with all confidence that it serves it's purpose.

How effective was the workflow between your team and theirs?

Impressive! Wendy and Shaun responds in a timely manner. No complains!

What did you find most impressive about this company?

I am impressed on their ideas as they will work around your request and understanding the needs of your team. They will give other options and you will just choose which works best for your agency.

Are there any areas for improvement?

I can't think of any improvement, my experience with Firestitch had satisfied my query with flying colors.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They are on top and what works for their clients they will work around it!
  • 5.0 Cost
    Value / within estimates
    I can say it's worth the pay!
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer