What evidence can you share that demonstrates the impact of the engagement?
The system Firestitch built speaks for itself. Compared to the spreadsheet we were using before, it’s extraordinary. It does everything we want and it saves us a lot of time and effort. We’re much more efficient and flexible now.
How did Firestitch Inc. perform from a project management standpoint?
Constant communication is always ongoing between us. Whenever we’re having our initial conversations for new features, they’ll share their screens and take notes on our comments. It’s a very transparent building process.
The team is always on time and always reaches their targets. They’re also supportive of us and any of the changes we request. As a non-technical person, they were great at explaining things and using terminology that I would be able to understand and repeat.
What did you find most impressive about them?
Firestitch understood us. We explained what we wanted and they delivered. The team really got to know who we were, and they put our personality into the system.
Are there any areas they could improve?
They improved as we went along. There were some bumps at the beginning of the project, but they did a great job of adapting to us and making sure they would get it right in the future. Now, I feel like they’ve really figured out their audience and addressed us accordingly.
Do you have any advice for potential customers?
Have a clear plan. They’ll ask a lot of questions, so make sure you can answer them by knowing exactly where you are and where you want to end up.