Fireart Studio

BACKGROUND

Please describe your company and position.

I am the Designer of a software company 

Describe what your company does in a single sentence.

No-code software for building interactive, multi-step forms for lead generation purposes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fireart Studio to accomplish?

• Junior Designer Tasks
• Animations
• Marketing Design

SOLUTION

How did you find Fireart Studio?

Online Search

Why did you select Fireart Studio over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Fireart Studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fireart provides different sorts of Marketing-related design tasks as part of a retainer agreement, such as:

• Blog post assets
• Newsletter graphics
• Social media graphics
• Thumbnails
• Ad creatives

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration allows us to release Marketing material in a much speedier way than we could with internal resources. The additional creativity brings in new perspectives, making our work more diverse.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been really smooth and seamless. Both our project manager as well as the main designer working on our project respond in a very speedy fashion and give reasonable time estimations, which they stick to.

What was your primary form of communication with Fireart Studio?

Email or Messaging App

What did you find most impressive or unique about this company?

Fireart delivers high-quality work in a really speedy manner. We're also happy to continuously work with the same designer, so with every new task it becomes smoother and less prone to change, due to them getting more used to working with our design guidelines.

Are there any areas for improvement or something Fireart Studio could have done differently?

Fireart delivers the material we need in the timeframes that we need, nothing we could complain about. We're happy to continuously work with their team.

BACKGROUND

Please describe your company and position.

I am the CEO of a healthcare company 

Describe what your company does in a single sentence.

AI-powered personalized digital interventions for health and wellness.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fireart Studio to accomplish?

• Create a clean, sleek, responsive UI with unique brand elements

SOLUTION

How did you find Fireart Studio?

Online Search

Why did you select Fireart Studio over others?

• High ratings
• Pricing fit our budget

How many teammates from Fireart Studio were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

• Deliver mobile and web app UI designs
• Develop and inject branding into UI
• Deliver website landing page

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We measure success based on surveys collecting subjective feedback from testers. We are looking at how intuitive it is (can they effortlessly figure out how to use a function of the app), how well it promotes immersion in our content, and general feedback regarding aesthetics/design.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deliverables are set on a sprintly basis. They have been good at delivering what is committed in a sprint. 

What was your primary form of communication with Fireart Studio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Fireart Studio's output quality is great.

• Taking time upfront to do user experience research, user personas, and planning was very useful
• Flexibility regarding contractual items.

Are there any areas for improvement or something Fireart Studio could have done differently?

The time off clause is not ideal. While fireart covers any time lost beyond 1.5 days/month, there is no cap on how much time can be taken off in a month and limited requirements for advanced notice. As such we did lose more design time than we were comfortable with in a few cases.

We also transitioned designers due to our designer leaving Fireart. That transitionary period also resulted in lost time as that time was focused on knowledge transfer. Ideally, the costs for the period of knowledge transfer would fall on Fireart in the case where the change in designers was due to Fireart.

Overall, these are minor issues and the benefits of working with Fireart greatly outweigh these items.

BACKGROUND

Please describe your company and position.

I am the COO of Rapchat

Describe what your company does in a single sentence.

Rapchat is a mobile app that allows artists to create, collaborate, and share their music with a community of artists and producers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fireart Studio to accomplish?

• Design UI/UX for Rapchat's mobile app
• Brand guidelines for mobile, web, and digital content
• Product design for all new launches

SOLUTION

How did you find Fireart Studio?

Online Search

Why did you select Fireart Studio over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Quality of portfolio

How many teammates from Fireart Studio were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Fireart has managed all of our product design for our mobile app—including research, ideation, prototyping, and designing the finished UX/UI. The key building blocks of the app include a music editing studio, beats marketplace, song feed, and social networking features.

Fireart also developed our brand and design guidelines to ensure continuity across our digital platforms and marketing content. And finally, Fireart also develops our graphic design templates used for in-app and marketing content. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've had a full refactor of our mobile app and website that's helped us grow to 15 million downloads. We've also had several major new product launches that were successful in generating more engagement. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fireart has always had very quick turnaround times and we're never having to wait on them. This has helped us ship new features and product updates on schedule. 

What was your primary form of communication with Fireart Studio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Fireart is able to deliver extremely high-quality work, on time, and within our budget. In our experience working with other contractors, we've usually had to sacrifice one or more of those but not with Fireart. 

Are there any areas for improvement or something Fireart Studio could have done differently?

No, we have been very happy Fireart Studio, which is why we've worked closely with them for over three years now.

BACKGROUND

Introduce your business and what you do there.

I work for Revionics, a company part of Aptos Retail. We focus on helping large-scale retail companies gain insights into their pricing models through a data science engine. My role in the company is director of UI/UX, so I work with the design team and the research team to facilitate product development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fireart Studio?

Prior to our engagement with Fireart Studio, we didn't have a UX team; we hadn't adopted that model yet. Therefore, we wanted Fireart Studio's help to build complete UX and research teams and introduce the company to a new era of product development.

Our goal was to have a team capable of conducting user research to dictate the designs that the UX team would create for the development team. Basically, we wanted to rebuild the process our product team followed. Moreover, we had a couple of legacy platforms that were about 15–16 years old, so we wanted to reenvision how those platforms would work in a new environment.

SOLUTION

What was the scope of their involvement?

Fireart Studio has helped us build our research and UX teams from the ground up. Currently, we have a couple of contractors from their team working for us as UX designers and UI developers. These designers have basically created a new design system, including color palettes, page templates, and layouts.

Basically, they've given our development team the foundation to work from so that they could create an entirely new technology stack and a new system using those designs. As for the technology stack, we use the MEAN stack, which uses Angular, Node, and MongoDB. On the design side, the designers primarily use Figma to create the designs, which they then share with the development team.

What is the team composition?

Currently, Fireart Studio provides us with two UI developers and three UX designers.

How did you come to work with Fireart Studio?

My predecessor, the former director of UX, was the one who found Fireart Studio and set up the initial engagement. Although I don't know how he found them, he spoke very highly of them and brought in the initial designers who helped us build our product.

How much have you invested with them?

We've spent somewhere around $250,000.

What is the status of this engagement?

We started working with Fireart Studio around 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The Fireart Studio's UX design team has done a fantastic job of taking input from our user research team and envisioning what that could look like on the new platform we're developing. Most of the designers and developers we currently work with have been working for us since the beginning.

Now, Fireart Studio is considered one of the core teams at Revionics because what they create dictates everything else that follows — they lead our work in that regard. Overall, Fireart Studio supplements our team in a very positive way.

In terms of quantitative outcomes, I can't really provide a valuable metric. Fireart Studio creates a lot of content for us, so there are always new designs coming out. Thanks to their work, we've been able to set up three new platforms. For example, we've launched a new product for Revionics to offer, which has been created entirely based on Fireart Studio's designs.

Additionally, we've launched a product for large-scale retailers, which was built using the designs our UX design team created. Now, we're preparing to release a new product that leverages the looker system to display large-scale data in a very consumable way. That product has been built around the same design system Fireart Studio has created.

How did Fireart Studio perform from a project management standpoint?

Ownership is one of the main things Fireart Studio does well, and that's something I look for in all the teams we work with. I've been very impressed by how Fireart Studio's individuals and team managers take ownership and responsibility for the projects we work on. I can trust them to run with specific responsibilities. Moreover, they take the initiative to follow up and ensure things are improving, which is great.

Overall, Fireart Studio's project management helps me because I can focus on higher-level initiatives, knowing that their team will take care of the things they promised to take care of.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I would like to give a shout-out to Anastasia (Head of Sales). She's our main go-to person whenever we need to hire a new designer or developer or make a change on the team. She's always been very helpful and receptive to feedback, and she always tries to make things better, so I would highly recommend her.

Additionally, I would like to mention that all the designers and developers from Fireart Studio working on our team are fantastic — they're one of the best teammates I've ever worked with. I've worked with very large companies and some of the major startups in Austin, Texas. Fireart Studio's skill level is comparable to that of any of those other companies.

What did you find most impressive about them?

Among the things that distinguish Fireart Studio from other companies are the quality of their work, their ownership, and their responsibility. Whenever we need to make changes to the team structure, the Fireart Studio team does a great job of assisting us in ensuring we have the right designers and developers on the project. Overall, they're very receptive to changes and helpful.

Moreover, Fireart Studio does a really good job of finding and identifying talent fitted for the project. In the past, we've changed one or two designers. Still, their team has been very receptive, helping us find suitable replacements very quickly.

Are there any areas they could improve?

Given that Fireart Studio's resources are not based in one location only, QC seems to be a bit more difficult for them. Still, we've only run into a couple of hiccups with them, and Fireart Studio is always cognizant of those challenges. Therefore, they're always looking to ensure that the resources they allocate to our teams are doing a good job and fulfilling their responsibilities. Although their QC could be improved, I don't have any suggestions because it's a challenging thing in general.

That said, I just wanted to make it very clear that, although QC could be a challenge for them, we haven't had quality issues with Fireart Studio's work. The developers and designers who work for us are very good, and their quality level is very high.

Do you have any advice for future clients of theirs?

Work with Anastasia and Fireart Studio's team to identify the designers and developers that you need. Their team is really good at identifying the right people.

Moreover, give Fireart Studio's resources the opportunity to take ownership of the project. Although ownership is specific to the actual designer or developer, Fireart Studio's resources are very skillful and knowledgeable in that regard. Trusting them to take a project and run with it has worked really well for us, so I recommend doing the same.

BACKGROUND

Introduce your business and what you do there.

I'm the VP of product design at a sports media streaming company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fireart Studio?

We hired Fireart Studio to help us rapidly scale our team by finding UI/UX designers and bringing them up to speed. I needed a team that could come in, be in our product reviews, and integrate into our team and the tools we use instead of a traditional agency approach.

SOLUTION

What was the scope of their involvement?

I initially provided Fireart Studio with an RFP. The team finds and provides UI/UX designers who collaborate in several projects of our company as required and have helped us design a new application.

What is the team composition?

I deal with the designers directly and individually, and I also have a main point of contact who checks in and supports administrative paperwork. The team of designers has a design lead who directs the other designers, but I talk directly to the entire team daily.

How did you come to work with Fireart Studio?

Fireart Studio was recommended to me by a colleague who had previously worked with the team.

What is the status of this engagement?

We started working together in October 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Fireart Studio delivers high-quality designs, and we have a new application that has gotten really great feedback from partners and customers. This app is our showpiece that we brag about. 

From my perspective, more importantly and subtly, the tight partnership with Fireart Studio has allowed us to set up a high-velocity design and research cadence, where we can seamlessly ingest different research, do iterative designs and validations, and react to them. This work cadence has helped us create better projects and products because we're tightly coupled with Fireart Studio. 

How did Fireart Studio perform from a project management standpoint?

If I need an additional designer to evaluate them, the core project management works in a sprint cadence and is integrated into our Jira with stories from our product managers. The designers consistently overdeliver exactly what they commit to every two weeks.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Evgenia (Product Designer & Lead), Igor (Motion Designer), and Hanna (Product Designer) have done great work.

Are there any areas they could improve?

I've worked with several offshore partners and can't think of anything for Fireart Studio to improve — they're an ideal partner.

Do you have any advice for future clients of theirs?

I suggest being a good design partner. Any design company you work with will do better work the clearer you are and the more information you give them rather than only giving open-ended problems and wishing the team found the right solutions. Fireart Studio will match the amount of work you put into the relationship and exceed it. You'll get the most out of the team if you work closely with them.

BACKGROUND

Please describe your company and position.

I am the Head of Digital Marketing of the company

Describe what your company does in a single sentence.

Provides cloud solutions and services to enterprise organisations

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fireart Studio to accomplish?

• Better UX
• Faster delivery of UI projects
• Improved CRO

SOLUTION

How did you find Fireart Studio?

Referral

Why did you select Fireart Studio over others?

• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from Fireart Studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We approached Fireart for help in redesigning a vital section of our website. We asked them to provide templates for multiple pages that would build on our existing brand but provide a step forward in terms of quality. 
Within less than a week they returned some wire frames, which after a brief review round they turned into full designs that would fit very well with our website. The project was managed professionally from Fireart's side, and it came through under budget. We were very happy with the end result, which are now live on our site.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Everything delivered on time and budget.
• Smoothness and efficiency of process. 
• Excellent feedback on end results.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• All project management excellent. 
• Flexible to our requirements. 
• No faults at all.

What was your primary form of communication with Fireart Studio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by how smoothly the project ran and how few revisions were required.

Are there any areas for improvement or something Fireart Studio could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Senior Technical Marketing Manager of wetransform GmbH

Describe what your company does in a single sentence.

wetransform makes your existing environmental data more valuable and easier to use.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fireart Studio to accomplish?

• Build a good-looking website with a robust backend
• Provide artwork for our specialised green data subjects

SOLUTION

How did you find Fireart Studio?

We had already been working with Fireart for graphic design projects for several years

Why did you select Fireart Studio over others?

• Great culture fit
• Company values aligned

How many teammates from Fireart Studio were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The main goal was to replace an eight-year-old static website with an modern one that would be easy to navigate for users. On our side, we desired a robust CMS, with good user/role management, as well as a way to easily recover content should anything get lost. 

In addition, we needed a way to migrate eight years worth of previously Markdown-based blog posts to the new site, along with the setup of localisation capabilities and new artwork to go with the fully new content. For this, we opted to go for a two-phase project (as some of the Phase 2 content was still being written when Phase 1 started) with a low-bloat Wordpress-implementation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The creation of the new https://wetransform.to/ website. Since the project end, more content has been added, as well as a German version of the site.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We worked from January - November 2022, over two phases. The main scope was finished in June-July, followed by tinker time and the implementation of a few additional features. We communicated well, through a mix of Slack, e-mail, and regular online meetings. 

The project was slightly hampered because some madman decided to invade the sovereign nation where some of our Fireart-partners live at the end of February, but honestly a lot less than you might think. Communication was impressively strong, and solutions were found.

What was your primary form of communication with Fireart Studio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The people. It's great to work with professionals who genuinely want to find the best solutions. In addition to this big website project, we often work with Fireart for image assets and what I find really pleasant is that we consistently get results that are a strong mix of our ideas and their expertise.

Are there any areas for improvement or something Fireart Studio could have done differently?

I don't have any real detractors, but at various stages I did think that it'd be really cool if there was some progress dashboard I could visit to see how individual parts of the project were coming along and ensure things weren't forgotten without having to bother our PM.

BACKGROUND

Introduce your business and what you do there.

I’m an engineering manager at a computer hardware manufacturer. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fireart Studio?

We approached them for help designing a new interface for our application. 

SOLUTION

What was the scope of their involvement?

Fireart Studio has designed our app’s UI; they’ve also submitted a proposal on how to improve the UX and its accessibility. At the start of the project, we provided them with a description of our company and our competition. We also told them what we wanted to achieve as a company. The brief we provided highlighted insights into our app development. 

For the design, Fireart Studio utilized Figma. They shared Figma files with us to review and provide feedback on during the design. The designs they provided are for app icons based on feature descriptions. 

We’re currently working with our marketing and branding team to review the UX proposal Fireart Studio prepared. Their team provides us with consulting services when necessary. 

What is the team composition?

When setting up the partnership, we worked with 4–5 teammates. Now, we’re working with a project manager and design engineer. 

How did you come to work with Fireart Studio?

We hired them after running a selection process. 

How much have you invested with them?

We’ve invested around $20,000. We invest a certain amount of the overall cost to keep them on retainer so they can provide consultant services on an hourly basis. 

What is the status of this engagement?

Our ongoing partnership began in January 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Everyone has been happy with the designs from Fireart Studio, although we’ve kept them on retainer to provide support ever since the design project was completed. 

Fireart Studio's work has had a huge impact on our services — I only have positive feedback for their team. They’ve executed great services and provided nice designs. 

How did Fireart Studio perform from a project management standpoint?

During the design project, Fireart Studio delivered on time and responded quickly to our requests. They were able to quickly ramp up the project using Figma; we had a good experience working in that environment. They had a very professional approach to the project.

Our teams use Slack and emails to communicate. They’re good consultants; their team is pleasant and effective. 

What did you find most impressive about them?

It has been a pleasure to work with Fireart Studio. This has been the first time we’ve utilized outsourced services, so I have been slightly wary of the outcome. Happily, the partnership has gone very well. They’ve fulfilled all of our requests.

Specifically, the way Fireart Studio’s team introduced and onboarded our team to the Figma environment at the start of the design project was impressive. Their communication allowed us to ramp up the partnership without any delay. 

Are there any areas they could improve?

Their English-language skills could be improved, although I believe they’re working to address that. 

Do you have any advice for potential customers?

I’d recommend hiring Fireart Studio — their professional team can quickly onboard customers. Also, it is nice that their team can properly estimate costs for their services. 

BACKGROUND

Please describe your company and your position there.

I am the Marketing Manager of a fitness services provider. We promote virtual and in-person fitness and social experiences to multifamily communities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fireart Studio, and what were your goals?

Our website was created by Fireart Studio in the first part of 2021 and we needed to add a new landing page that showcased more of the Events division of our business. The goal was to include information about the different theme of events we offer, how the process works, and include some testimonials, case study, and gallery of pictures. We also had a customized contact form depending on the nature of the visitor's needs (if they were a vendor, wanting to work with us, or a property manager).

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Fireart due to the rest of the work they did creating the original wbesite

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We provided the team with a specific outline of the landing page components we wanted to include as well as some images and specific copy. We met on the goals, they provided a quote. From there they crafted a mockup in Figma and then once we approved the design it was sent to development.

How many people from the vendor's team worked with you, and what were their positions?

There was a member of the team who intro-ed us to the designer and the developer. The designer worked with us closely in phase 1 and then once we moved to development upon design approval we worked closely with the developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The new landing page creates a professional and polished approach to our Events marketing strategy and helps us deliver a solid and customized way for various people to reach out to us about our events.

Describe their project management style, including communication tools and timeliness.

There were some delays but the team was very clear to communicate with us as the delays arose. They were available almost every time we reached out with a question.

What did you find most impressive or unique about this company?

Everything they have done with our website to this date has looked extremely professional and compared to other 'wordpress' custom themes it feels solid.

Are there any areas for improvement or something they could have done differently?

I think it would have helped me if there was more upfront going over the details of the pricing, timeline of payments and the contract. I had a big misunderstanding after we already started, and while its mostly on me, I think if it was discussed a bit more directly both verbally and in email it could have been avoided. I felt very blindsighted here because I assumed certain things. I was a little negligent because we had worked with them in the past and someone else managed the project so I assumed anything would be fine, but I wish it was covered more when we renewed the new project and scope of work.

BACKGROUND

Please describe your company and your position there.

I am the CMO of Replicant, a leader in Contact Center Automation

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fireart Studio, and what were your goals?

We hired Fireart Studio to lead our rebranding effort- to explore a new color palette, typeface, iconography and photography for Replicant.

SOLUTION

How did you select Fireart Studio?

We looked at several vendors both in the US and abroad. We narrowed the search to 3 branding/design firms and chose Fireart because they had a great portfolio of work, at a very reasonable budget.

Describe the scope of their work in detail, including any steps and the final deliverables.

We followed a typical brand design process. It started with a briefing for the Fireart team on the company and our project. They developing a communications and brand strategy, followed by 3-4 mood boards to establish the overall creative direction. We moved through several rounds of development to include color palette, typeface, photography, etc...

A bonus during this was the development of a new logo, which was not part of the original spec, but we liked it so much, we adopted it.

How many people from the Fireart Studio team worked with you, and what were their positions?

We worked with a project manager, a creative lead, and two or three supporting designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The Fireart team was great to work with. They shared multiple creative directions with us. We ultimately chose one direction to develop, and within 5 or so months completed the project- from creative strategy to final brand design recommendations.

Describe their project management style, including communication tools and timeliness.

We had weekly project meetings that were efficient and well prepared. We also communicated regularly via email and slack. Dmytro and Kotryna in particular were very effective communicators. When we disagreed on a direction (which happens in brand design!) they were very effective at explaining their point of view.

What did you find most impressive or unique about this company?

Fireart Studio had great communication, combined with strong design, at an affordable price for a project like this.

Are there any areas for improvement or something they could have done differently?

We really enjoyed working with Fireart!