Finture

Major Shopping Mall Investor recently brought a new shopping malls and wanted to review it performance. 

Problem

Poor Store layout especially for purchase points (islands)

Recent decrease in footfall numbers

Tenants asking for rental prices to be reduced

Solution

Data to Goals (Process & steps to achieve goals)

Initial Analysis (2 weeks – 2 months)

Identify primary client’s goals (investor & tenant)

Available data sources

Integration complexity

Proof of Concept (1 month – 3 months)

Identify short-term but valuable challenge

Continuous Improvement

Result

Realtime Rental Pricing Model

Rental Revenue Increased by 6% in first 6 months

Rental Prices for past 2 years cloud be improved by 14%

Revenue increased by 7% & full automation of island positioning

High Footfall Increase by 25%

Over 1 million New Customers in 3 months 

A large financial institution operating in the banking industry expecting increased sales in  remote channels

Expectations

The client expected an increase in the sales of credit cards from remote channels, and thus a reduction in the cos of this product. An additional expectation was to improve customer experience (omnichannel) and, consequently, to improve the conversion rate of sales processes (including those initiated in stationary channels).

Project

The client decided t meet the growing market expectations in terms of the sale of credit cards through web and mobile and an omnichannel approach to the sales process (starting the process in one and ending in another sales channel). The involvement and necessity of agreements between many business units (e-banking, sales, risk, product specialists) was a challenge. A professional approach focused on the result of achieved goals allowed for efficient analytical work in such a complex environment. The development of a simple and simplified risk assessment model made it possible to find a compromise between Electronic Banking (customer experience) and the Risk Department (ensuring the Bank's stability). The integration of the credit card sales process with the entire Bank's environment (over 80 integration services, various Suppliers, technologies, data models) was a real challenge for the parties involved.

Results

After the implementation, customers began to use the new functionality on a mass scale, which significantly reduced the costs of handling the process, as well as increased the sales volume. The introduction of a simplified credit risk assessment and omnichannel procedure improved the customer experience.

30 minutes time from the application to the contract for the client

30% of applications submitted in the remote channel

7 different departments on the client side involved in the process

+80 integration services

+10 integrated systems

5 service access channels

A large financial institution operating in the banking industry (top 5 banks in Poland) expecting to improve the security of the account opening process

Expectations

The client expected increased security in the basic banking process, i.e. opening accounts. Many processes are carried out in the remote channel, without the possibility of physical verification of the owner, therefore the customer's expectation was to verify the data from the document identifying the customer with the 'selfie' photo taken during the process.

Project

The expectations for the process of opening accounts in the remote channel, as well as the number of stakeholders, are enormous. On the one hand, the product and electronic banking departments emphasize the maximum simplification of the process, as it affects its conversion. On the other side of the barricade, there are risk, compliance and security departments responsible for the Bank's security and stability. In all of this, customers who expect innovation and simplicity, but also security must find their way. Our Project Team faced such a challenge. The proposed solution using 'Selfie' turned out to be the expected response to the expectations of customers and the Bank. The experience of the Project Team allowed to efficiently integrate the Selfie component in the Bank's environment and in the process of opening accounts.

Results

After the implementation, customers began to massively use the new functionality, which significantly improved process security while maintaining the level of customer experience. The introduction of this formula also allowed for a departure from signing the contract with the use of couriers, which significantly shortened the length of the process.

A capital group that manages real estate in Poland and Western Europe

Expectations

Relieving the daily manual work of the main secretariat employees in the mass processing of data from incoming invoices and accounting notes. The use of advanced tools to optimize this process and automatic (without employee participation) transfer of key accounting data to the EDM class system.

Project

Klient podjął decyzję o wdrożeniu skutecznego narzędzia ułatwiającego codzienną pracę wielu pracowników sekretariatu. Projekt obejmował etap wnikliwej analizy przetwarzanych dokumentów (m.in. ich typów i struktury zawartych na nich danych, jakości obrazu skanowanych faktur papierowych, kanałów wejścia do procesu oraz docelowych potrzeb w zakresie zmiany obecnego interfejsu systemu EDM). Rezultatem prac przygotowawczych było uruchomienie dwóch wątków projektowych:

- testowanie i wdrożenie optymalnych algorytmów umożliwiających autonomiczną ekstrakcję wybranych danych księgowych z obrazów faktur

- zmiana obecnego interfejsu systemu EDM w celu umożliwienia automatycznego wypełniania w nim danych księgowych pochodzących z procesu ekstrakcji

Prawdziwym wyzwaniem było zastosowanie maksymalnie efektywnych algorytmów z obszaru machine learning, aby posiadały one zdolność autonomicznej adaptacji do nowych wzorców i szablonów faktur, i mogły wyekstrahować pożądane dane księgowe (takie jak daty wystawienia dokumentu, datę sprzedaży, datę płatności, nazwę kontrahenta, kwoty netto i brutto, stawki VAT, typ waluty, numer konta bankowego i wiele innych).

Results

Skuteczność implementacji autorskiego rozwiązania firmy FINTURE została potwierdzona dwumiesięcznymi okresami testowania algorytmów w środowisku docelowym (w trybie nadzoru eksperckiego ze strony wskazanych pracowników klienta). Oczekiwana skuteczność Modułu INVOICE Reader przewyższyła bazowe wymagania klienta uzyskując stabilną trafność na poziomie ponad 85% dla wszystkich procesowanych dokumentów i ich ekstrahowanych z nich pól księgowych.

Expectations

The client expected a solution enabling the automation of the implementation of advertising campaigns on the Internet and physical platforms such as smart TVs, advertisements in taxis or at cash registers, along with the precise definition of target groups. 

Project

The design challenge was to properly design the architecture of the solution so as to enable the processing of large data sets in a short time (response times below 30 ms). We proposed and implemented a solution that consists of many modules. The most important are:

-client application (React, Redux)

-backend of the client application (Scala, Akka-http, Akka-streams)

-analytical module (Spark, Hadoop, Hive, Athena)

-decentralized "Pixel-server" (Scala, Akka-http, Redis) which is its own tool for monitoring ad display in real time

Due to different needs and optimization of efficiency and costs, data can be stored in various ways: databases, FTP servers, HDFS, S3.

The dynamic and multidirectional development of the project forced the use of good design practices and tools supporting quick and safe introduction of changes, such as: microservice architecture, code review, unit tests, automatic tests, Jenkins, Liquibase, Docker.

Business processes are fully automated as well as managed and monitored in one central, dedicated tool. The entire platform, on the other hand, runs in the AWS cloud, using machines in several geographic regions. This allows for easy and cost-effective management of computing resources and their continuous monitoring.

Results

Thanks to the implementation, the client has a cloud-based solution with all the tools he needs to conduct multi-platform advertising campaigns himself, while precisely measuring their effectiveness. This means they can rest assured that their ads are finding the right people and that their budget will not be wasted. At the same time, the prepared solution is offered on the b2b market in the 'white-labeling' model.

A large financial institution operating in the banking industry (top 5 banks in Poland) expecting increased sales in remote channels

Expectations

The client expected an increase in the revenue stream from the sale of additional products generated from the remote channel. The introduction of an additional product was also a desire to attract additional customers to the Bank. An additional expectation was the full automation of the process so that the delivered solution assumed appropriate margins.

Project

The client decided to increase the attractiveness of its offer for individual clients in the web and mobile channels by launching the option of purchasing digital gift cards. Many business units of the client were involved in the project (from sales, through the e-banking department, to many different IT units, which were also involved in the project). Preparing a solution that enabled the introduction of new types of cards in a configurable way along with dynamic amounts and methods of settlements was a challenge that our Project Team undertook. The solution was successfully implemented in the production environment within the time, budget and functional frames expected by the client.

Results

Thanks to the implementation, customers received a new functionality that allows you to easily and digitally buy a gift card. Consumers like this form of gifting loved ones for many reasons: convenience, ease of use and safety. From the Bank's perspective, it allowed to generate a new income stream with limited costs and risk. The solution is also a distinguishing feature of the Bank on the competitive market.

A large logistics institution operating in Poland expecting increased control and security in internal IT processes

Expectations

The client expected a solution supporting internal IT processes in the field of automation of access management to IT resources - inference, approval, commissioning. With a large employee turnover (over 10,000 employees, including couriers), the client needed a solution to organize the processes that would reduce the service time, reduce the risk of making a mistake, and thus improve safety, limiting access to the necessary minimum.

Project

For years, the client focused on business processes, postponing the automation of internal IT processes over time. Frequent staff rotation and the need to address security issues raised the priority of the IT4IT solution. Inventorisation all processes and the way they were run was a huge design challenge. The next step was to harmonize the course and define the acceptance levels necessary for commissioning. Automatic acceptance and automatic renewal of permissions are just some of the improvements offered by Finture.

The use of a BPMS class tool (webmethods) was also a response to the ability to quickly react and introduce changes to the process. The solution has been successfully implemented in the customer's infrastructure.

Results

The client's employees use the solution on a mass scale with each request for change (permissions, access, etc.) addressed to IT. Thanks to the process, it is possible to track the status and time of execution of each order.