What evidence can you share that demonstrates the impact of the engagement?
Filez brought a high level of professionalism to our branding and how we now communicate with our community. The perception of the school improved because the templates and other materials are now uniformed. Their team successfully executed our vision and needs, which was a high priority to the board. They improved our image and made my job easier and more manageable.
How did Filez perform from a project management standpoint?
They were excellent with project management, and we mostly communicated over email. We held a video call at the beginning of the engagement to kick things off. Then, the calls happened every once in a while, but most correspondences were through email.
Filez delivered everything on time. If there was something that didn’t meet our vision, they were super receptive to suggestions and constructive criticism. Along with that, they were very flexible if we needed rush projects completed over the weekend.
What did you find most impressive about them?
There’s a level of personal touch and connection that I haven’t experienced with other design firms; it’s a warmth and humanistic element that’s refreshing and it shows through their work. Their communication, responsiveness, flexibility, and attitude are all very positive. Overall, the engagement was professional and pleasant.
Are there any areas they could improve?
No, I can’t think of anything. All of our projects were pretty straightforward.
Do you have any advice for potential customers?
I’d definitely suggest hiring them. Present and articulate your vision clearly. If you don’t have a cohesive vision then request their help with that. I’d also recommend that you show samples of other work that you like. I found this particularly helpful and this ability distinguishes them from other design firms.
Filez is very flexible in terms of what you want to achieve and what look you’re going for. If you show samples of one thing, they can easily replicate and make it happen for you. In comparison, other firms might be more set in their design perspective.