FiduciaSoft, LLC

BACKGROUND

Introduce your business and what you do there.

I am the founder, co-owner, and COO of a software development consultancy. We are a private limited Swedish company. We don’t have our own products, but we do projects for others and we engage with partners for that.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FiduciaSoft, LLC?

We needed help with a decent-sized retail automation project.

SOLUTION

What was the scope of their involvement?

FiduciaSoft, LLC developed a B2B mobile application that allows retail companies to do inventory automatically with the combination of a management portal. The mobile app is integrated with an RFID reader.

The overall architecture and responsibility were on our end, but they handled development and testing. They took a decent responsibility upon themselves, even though they didn’t do all parts of it.

What is the team composition?

It was a team of about five, including a senior technical product manager, a software developer, and a QA engineer.

How did you come to work with FiduciaSoft, LLC?

I have had a really long relationship with the founder, going back more than 10 years. In fact, I don’t really know how it started, but they've worked with us on many projects.

How much have you invested in them?

We invested $50,000–$200,000.

What is the status of this engagement?

This project started in August 2019, and it was a six-month project that finished in March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app was high-quality, and the project was successful. It was on time so that we could release the project according to the plan. The main stakeholders were happy with it.

How did FiduciaSoft, LLC perform from a project management standpoint?

It was excellent. The project manager is a good guy, and he did a good job on this project.

What did you find most impressive about them?

Their level of experience in the business domain and competence stood out to us. Project management was also one of the best parts of the project.  They also provided suggestions, addressed how long items would take to complete, and followed up with us. 

Are there any areas they could improve?

They are a smaller company and that comes with some drawbacks. There can be less mature processes in place when it comes to administration, time reporting, and invoicing. We are okay with that since their actual services are great.

This is also completely natural for smaller companies, so things went according to my expectations. If they want to grow and become even more professional, that is where they can improve things.

Do you have any advice for potential customers?

Know who you are as a buyer and what type of partner you need. If you are going to work with them, you need to understand that they don’t have an enterprise capability to serve really big end-to-end projects. 

They are very good when you have a technical challenge. Have a technical project manager who can communicate with them and solve things together. Engage with them in the right way and have some project management capabilities on your own side to make it a big success.

BACKGROUND

Please describe your company and your position there.

I am the president of Prizm Technology Group, LLC. We build custom software and the Prizm WMS software.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FiduciaSoft, LLC?

We hired FiduciaSoft to assist with custom data mapping project as well as to help work on new functionality for the Prizm WMS software.

What were your goals for this project?

We are migrating our WMS software to be cloud based to better offer SaaS services.

SOLUTION

How did you select this vendor?

Fuduciasoft was recommended from an industry colleague.

Describe the project in detail.

Migrate from older technology to a continuous integration cloud base application for our flagship Prizm WMS application

What was the team composition?

Project Manager, Project Lead/Developer, 2 programmers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

FiduciaSoft was able to quickly understand the objectives and priorities and make positive, quality contributions to the design, configuration, and testing processes. One major contribution was to step right in and create continuous integration servers on AWS, to allow us to better organize and release our new product. The quality of their work was recognized and appreciated by other functional team members.

How effective was the workflow between your team and theirs?

We use several tools to stay in constant contact and allows us to all be on the same page

What did you find most impressive about this company?

Fiduciasoft was able to find several highly qualified people to interview and made the process of helping to onboard the programmer very easy.

Are there any areas for improvement?

Everything can be done faster, but we are very satisfied with their work every step of the way.

BACKGROUND

Please describe your company and your position there.

We are an ERP consulting company that implements a cloud based ERP software called Acumatica. We also implement several Microsoft ERP systems as well. I am the founder and lead consultant for my company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FiduciaSoft, LLC?

We had a MASSIVE implementation project that required a highly customized solution to meet our clients need. The customization required a large development team and we didn't have the resources in-house to handle the project

What were your goals for this project?

The customization was part of a complete system overhaul for my client. They went from uses dozens of segregated systems for all of their business needs, to just one centralized system with Acumatica. However, the client is very specialized and unique in their industry and needed a highly customized solution to meet all of their needs.

SOLUTION

How did you select this vendor?

We already knew we wanted to implement Acumatica for the client, so I needed to find a strong development team that could handle the customization. Fiducia came recommended by Acumatica as well as other customers that had used their development service

Describe the project and the services they provided in detail.

They handled almost all aspect of the development and worked very closely with my project management team to ensure a smooth implementation. We have been rolling out the customization in phases over the last year and they have been instrumental in the roll-out plan. Fiducia maintains a very well organized team from discovery, to development, project management, QA, and on-going support

What was the team composition?

Fiducia's team consisted of a very organized project manager that has been instrumental in the roll-out. The lead developer has been a major asset to the team and has been able to learn and understand my client's business to make more informed decisions on how to customize the system. The team also consisted of several other developers as well as a very strong QA team that helps identify any bugs/issues before deployment.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Without Fiducia, this project would not have been successful. They have given me the ability to handle a multi-million customization/implementation without hiring a full development staff. They have been wonderful to work with and also allowed me to focus on the accounting side of the implementation while they handle the customizations

How was project management arranged and how effective was it?

Project Management was amazing on this project. The PM for Fiducia and my PM worked extremely well together and have made the communication back to the client seamless. Words cannot express how massive of a project this was, but the constant communication between the PMs gave tremendous visibility and control over the project.

What did you find most impressive about this company?

I can't really pick just one! The development team has been amazing and have come up with solutions that have been incredible. They think "outside the box" and come up with ideas that work best for the client. The PM has does an amazing job and continues to do more for the project than his job asks for. They are always available at any time to discuss the project and are always looking for ways to make it better.

Are there any areas for improvement?

None! I honestly can say that we haven't had any issues working with Fiducia. We will continue working with them for a long time to come.

BACKGROUND

Please describe your company and your position there.

WE are online retailer , I am project maneger.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FiduciaSoft, LLC?

FiduciaSift deployed Magento based Web site and developed custom integrator with our ERP system, as well as few other projects related to our ERP system.

What were your goals for this project?

Goal was to built e-commerce inventory management platform synchronized with our ERP.

SOLUTION

How did you select this vendor?

found online ,

Describe the project and the services they provided in detail.

FiduciaSift deployed Magento based Web site and developed custom integrator with our ERP system. Built WEB data portal for partners synchronized with our ERP.

What was the team composition?

3 developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Implemented solution allowed our company to switch from wholesale to more profitable Online sale, this increased profit margins by about 35-40 %.

How was project management arranged and how effective was it?

the project was arranged by providing step by step implementation MAP , accommodated by weekly meetings with Q and A and progress update.

What did you find most impressive about this company?

The company has a commitment to provide quality coding with no cut corners approach.

Are there any areas for improvement?

Overall the service provided was top notch.