Our IT support is your peace of mind

Fidelis supports our clients with communications technologies that help run their business. We provide solutions to IT needs from assessments to complete network analysis.

We offer managed services for all or part of a business'​ IT infrastructure including:

  • Network Management
  • Desktop Management
  • Server Management
  • Security Management
  • Data Back-Up and Business Continuity
  • Help Desk Support
  • Cloud Services
  • VoIP Phone Systems (on premise, hosted or virtualized)

We believe in a proactive approach to maintenance and we offer our clients several plans tailored to their needs. Our goal is to prevent down time, create more efficiency on our clients'​ networks, and save them money.

Additionally, we have a dedicated low voltage team that focuses on cabling for voice and data infrastructure.

Fidelis is Latin for "faithful"​ and "Loyal"​ which reflects our core value of maintaining integrity and doing what we say we will do.

 
$1,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2008
Show all +
Tukwila, WA
headquarters
  • 580 Industry Drive
    Tukwila, WA 98188
    United States
other locations
  • 32150 SW Armitage CT N
    Wilsonville, OR 97070
    United States

Reviews

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IT Infrastructure Installation for Consumer Goods Company

"Fidelis, Inc. is by far the most professional and friendly group of people we have worked with."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Aug. 2017 - Feb. 2018
Project summary: 

In addition to coordinating the move of office furniture, Fidelis, Inc. led the installation of an IT infrastructure for a consumer products company moving into a new building.

The Reviewer
 
51-200 Employees
 
Kent, Washington
Ed Hutchison
IT/Facilities Manager, Classic Accessories
 
Verified
The Review
Feedback summary: 

With just three days to complete the move and installation, Fidelis, Inc. managed a remarkably organized and hassle-free engagement. The team is considerate and personable, making for an agreeable partnership. They’ve proven to be a trustworthy and reliable vendor.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the IT and facilities manager for a consumer products company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fidelis, Inc.?

Our company was consolidating from three separate buildings to one brand new building. We engaged Fidelis, Inc. to tear down our IT infrastructure within three buildings and re-install it in our new building.

What were your goals for this project?

We hoped to have all of the equipment used by our 120 employees moved to the new location and set up along with our IT infrastructure.

SOLUTION

How did you select this vendor?

We have worked with Fidelis, Inc. on many successful projects over the years. We trusted them with our latest and largest move.

Describe the project in detail.

We relied on Fidelis, Inc. to design and install every cable drop within our new building, which includes 230,000 square feet. We organized the project over a long weekend. Fidelis, Inc. provided a team to move servers, computers, printers, scanners, and copiers to our new facility and coordinate all cables and network systems so that it all worked together.

What was the team composition?

Fidelis, Inc. provided design, copper, fiber, break down, moving, and installation teams.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

A project of this size involved hundreds of moving parts, and Fidelis, Inc. kept track of everything. We had 72 hours to move into and set up the new building, and it couldn’t have gone smoother.

How effective was the workflow between your team and theirs?

Workflow and communication were seamless. Fidelis, Inc. didn’t miss a beat.

What did you find most impressive about this company?

Fidelis, Inc. is by far the most professional and friendly group of people we have worked with. Every team member excelled at their duties and made our move the success that it was.

Are there any areas for improvement?

No, we worked very well together.

5.0
Overall Score They are a superstar company.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They have always treated us like a VIP.
  • 5.0 Cost
    Value / within estimates
    Their pricing is extremely competitive.
  • 5.0 Quality
    Service & deliverables
    They offer exemplary service.
  • 5.0 NPS
    Willing to refer
    I have already recommended them several times.