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Our IT support is your peace of mind

5.0
2 reviews

Fidelis supports our clients with communications technologies that help run their business. We provide solutions to IT needs from assessments to complete network analysis.

We offer managed services for all or part of a business'​ IT infrastructure including:

  • Network Management
  • Desktop Management
  • Server Management
  • Security Management
  • Data Back-Up and Business Continuity
  • Help Desk Support
  • Cloud Services
  • VoIP Phone Systems (on premise, hosted or virtualized)

We believe in a proactive approach to maintenance and we offer our clients several plans tailored to their needs. Our goal is to prevent down time, create more efficiency on our clients'​ networks, and save them money.

Additionally, we have a dedicated low voltage team that focuses on cabling for voice and data infrastructure.

Fidelis is Latin for "faithful"​ and "Loyal"​ which reflects our core value of maintaining integrity and doing what we say we will do.

READ MORE...
 
$1,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2008
Show all +
Tukwila, WA
headquarters
  • 580 Industry Drive
    Tukwila, WA 98188
    United States
    206.725.7728
other locations
  • 32150 SW Armitage CT N
    Wilsonville, OR 97070
    United States
    503.208.7777

Reviews

5.0
2 reviews
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IT Consulting for Financial Company

"We were impressed by their communication and willingness to be available during the entire move."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Aug. - Sept. 2019
Project summary: 

Fidelis, Inc. consulted on how to best move a server and phone system into a new office space. They provided technology recommendations and assistance during the move-in day.

The Reviewer
 
1-10 Employees
 
Federal Way, Washington
Brett Hulse
Financial Planner/Owner, Laurus Financial Services, LLC
 
Verified
The Review
Feedback summary: 

The transition went smoothly due to Fidelis, Inc.’s seamless communication and workflow. The server and phones functioned as needed throughout the process.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am owner of Laurus Financial Services, LLC and a Financial Planner

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fidelis, Inc.?

We hired Fidelis to transfer our server and setup a new phone system into our new office space.

What were your goals for this project?

Our goal was to make the transition as simple as possible without a moment of down time. We wanted to make certain our clients never received a busy signal, or unable to reach us during the transition to a new building.

SOLUTION

How did you select this vendor?

We were referred by our building landlord Rosen Harbottle Inc.

Describe the project in detail.

We met with a salesperson that helped us outline our needs and help us select the technology that met our needs. Fidelis then worked with the building contractor to run cable and setup our server room. They were on site during our move day and worked diligently to make certain our phones and computers were working the moment all of the technology was setup in the office.

What was the team composition?

We worked initially with a salesperson, who then set us up with a project manager. The project manager put together her team that worked diligently to make sure everything was working on "move day".

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Everything is working just as hoped and we have resources to turn to if we have questions.

How effective was the workflow between your team and theirs?

Work flow was exceptional. They communicated regularly and we never had to "hope" it was going to go smooth. 100% confidence in their process.

What did you find most impressive about this company?

Communication and willingness to be available during the entire move.

Are there any areas for improvement?

I cannot think of anything to improve. They went above and beyond!

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Infrastructure Installation for Consumer Goods Company

"Fidelis, Inc. is by far the most professional and friendly group of people we have worked with."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Aug. 2017 - Feb. 2018
Project summary: 

In addition to coordinating the move of office furniture, Fidelis, Inc. led the installation of an IT infrastructure for a consumer products company moving into a new building.

The Reviewer
 
51-200 Employees
 
Kent, Washington
Ed Hutchison
IT/Facilities Manager, Classic Accessories
 
Verified
The Review
Feedback summary: 

With just three days to complete the move and installation, Fidelis, Inc. managed a remarkably organized and hassle-free engagement. The team is considerate and personable, making for an agreeable partnership. They’ve proven to be a trustworthy and reliable vendor.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the IT and facilities manager for a consumer products company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fidelis, Inc.?

Our company was consolidating from three separate buildings to one brand new building. We engaged Fidelis, Inc. to tear down our IT infrastructure within three buildings and re-install it in our new building.

What were your goals for this project?

We hoped to have all of the equipment used by our 120 employees moved to the new location and set up along with our IT infrastructure.

SOLUTION

How did you select this vendor?

We have worked with Fidelis, Inc. on many successful projects over the years. We trusted them with our latest and largest move.

Describe the project in detail.

We relied on Fidelis, Inc. to design and install every cable drop within our new building, which includes 230,000 square feet. We organized the project over a long weekend. Fidelis, Inc. provided a team to move servers, computers, printers, scanners, and copiers to our new facility and coordinate all cables and network systems so that it all worked together.

What was the team composition?

Fidelis, Inc. provided design, copper, fiber, break down, moving, and installation teams.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

A project of this size involved hundreds of moving parts, and Fidelis, Inc. kept track of everything. We had 72 hours to move into and set up the new building, and it couldn’t have gone smoother.

How effective was the workflow between your team and theirs?

Workflow and communication were seamless. Fidelis, Inc. didn’t miss a beat.

What did you find most impressive about this company?

Fidelis, Inc. is by far the most professional and friendly group of people we have worked with. Every team member excelled at their duties and made our move the success that it was.

Are there any areas for improvement?

No, we worked very well together.

5.0
Overall Score They are a superstar company.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They have always treated us like a VIP.
  • 5.0 Cost
    Value / within estimates
    Their pricing is extremely competitive.
  • 5.0 Quality
    Service & deliverables
    They offer exemplary service.
  • 5.0 NPS
    Willing to refer
    I have already recommended them several times.