What evidence can you share that demonstrates the impact of the engagement?
Fgfactory delivers on their word, and while they’re good at fulfilling tasks, they’re more reactive than a proactive. It also takes a lot of work to deal with them, which isn’t really something negative and might be more of an expectation management thing.
Some companies do it all and are very proactive, whereas with Fgfactory, it’s more of a collaboration and clients have to get their hands dirty. Fgfactory certainly delivers, though.
How did Fgfactory perform from a project management standpoint?
We’ve seen some grey areas regarding QA and who is responsible for what, but I can’t really blame them any more than I can blame ourselves. Their team has a firm project manager steering them who asks clients to provide ample details and to sign off on a lot of things.
What did you find most impressive about them?
I like Fgfactory’s transparency; there isn’t a behind-the-curtain approach when working with them. They are straightforward with how they work, what their staff is getting paid, and their margin. They also allow their clients to communicate directly with every single one of their people, which I like a lot.
Are there any areas they could improve?
They lack creativity a bit but are very organized. I think Fgfactory could’ve applied themselves a little bit more to grasp what we’re trying to achieve. Their team seems more reluctant to care about the business case and just wants to do their job. They will deliver, but I wish they would dive in a little bit deeper into the company’s mission.
Furthermore, their attention to detail is good but they expect you to sign off on way too much. It can be a little bit over the top sometimes. However, I will be working with them again and again.
Do you have any advice for potential customers?
If a client seeks a hardworking and disciplined team that never fails to deliver on their word, Fgfactory is the company to go to. Clients should have a good idea of what they want to build and have the desire to participate in the project scope and management. For this scenario, they are the perfect company.