What evidence can you share that demonstrates the impact of the engagement?
We've received a lot of positive feedback from customers using the tool they've developed. They've also continued to make annual enhancements to improve overall satisfaction, streamlining internal processes and making the platform more user-friendly year over year.
How did Far Reach perform from a project management standpoint?
They're very agile and responsive. They utilize Basecamp to document and track project milestones, which has been an invaluable project management tool for us.
Making enhancements has posed some challenges along the way, requiring more work than expected and, thus, more time and money. However, our experience has been very positive overall.
What did you find most impressive about them?
They're a smart, small, and fairly agile company. Overall, they've been great to work with.
Are there any areas they could improve?
Although someone on our team has been managing the relationship, it would be helpful if someone on their end provided more guidance and direction. It seems that we've had to do a little more architectural work than I would've expected when collaborating with an external vendor.
Do you have any advice for potential customers?
Sit down and meet with their team in-person to ensure there's a clear understanding of project expectations. It's been very valuable for us to spend a day brainstorming with them one-on-one, rather than meeting via video conference, to hash out the scope of work and a clear path for developing solutions.