What evidence can you share that demonstrates the impact of the engagement?
We’ve seen a lot of success with Far Reach’s work. The application has won several awards, and we were named a Rising Star and a Tech 100 company from HousingWire, one of the top industry publications. Mortgage Technology magazine named us Release of the Year in 2014 when we officially launched the app, without even having to submit our project for review. The recognition was based on their research and feedback from the community.
We’re often complimented on the exceptional quality of the app. It’s very stable; there are few bugs, and our users navigate it easily. Far Reach also managed to bring a reliable security solution to the app that accommodates some of the bigger financial institutions in the country.
Throughout our partnership, Far Reach has remained very focused on staying innovative and ahead of the curve. The team is always thinking ahead, considering what technologies we’ll use down the road. They keep us informed of the progress they see us making in the next five years. That foresight and engagement makes them feel like business partners, rather than just development partners. Nothing could make us switch providers.
How did Far Reach perform from a project management standpoint?
Their project management has been very effective. We use Basecamp, which keeps everybody updated and in communication. Far Reach also uses Targetprocess. We have a Kanban board I can access at any time to see what tasks are in the queue, and where I can check bugs and user stories.
What did you find most impressive about them?
Far Reach delivers quality work. There’s nothing out there like what we have —our application is robust and brings something totally new to an industry that’s very transactional. We couldn’t ask for anything more.
I've never known such a team-oriented group of people. They don’t look at us as just a business, but as people who are very committed and passionate to what we do. Far Reach respects our level of engagement and matches it. They’ve been incredible partners, even mentoring us as they helped develop our vision and mission statement.
Are there any areas they could improve?
We faced challenges in the beginning, because they were smaller and in high demand. Now, however, they’ve done a lot of internal streamlining and improved their processes, and are much more able to accommodate us.
Do you have any advice for potential customers?
Take advantage of the fact that they’re not just programmers, but that they want to know your business and can offer a strategic vision.