What evidence can you share that demonstrates the impact of the engagement?
Just from their mockups, we trust their design opinions. Because their team offers unlimited design changes, it’s nice to come up with an idea, and they can create three different parts to piece together. If we want something completely new or different, they have no problem with changing direction.
It’s early stages for SEM and SEO, so it’s difficult to gauge results. It seems to be going well as far as communication goes. The team is happy with their work so far.
How did Falcon Marketing perform from a project management standpoint?
They’re incredibly patient and prompt. It’s easy to get ahold of them. If there’s something immediate, I can call Yosef. For the most part, their team will send me deliverables through email, which is something I requested.
As far as getting in touch with them quickly, we’ll either communicate through WhatsApp or texting. It’s convenient because I’m not available to hop on the phone call all of the time, but it’s nice to have the option to talk on the phone when needed. They’re based in LA, and we’re in New York, so there is a time difference. If there’s not something completely urgent, I can wait until the morning to talk to them. Every time I call Yosef and he misses it, he calls me back. There’s never been a significant delay.
What did you find most impressive about them?
Even though they’re situated in LA, they’re able to come in and visit the office. Yosef and Alex stop by frequently. That attention to detail by seeing us face-to-face is nice for us. They’re able to see how our office works and our products in person.
Are there any areas they could improve?
No, not at the moment. We haven’t gotten too deep into our relationship with SEO and SEM, so there are no improvements needed as of yet.
Do you have any advice for potential customers?
Lay out your lines of communication first. It will be easier for them to get ahold of you. Just let them know where to communicate with you if you’re needed right away. If email or another source works better. I’ve laid all of that out for them, and they’re accommodating. They have multiple communication channels, which is another plus.