Factory

Can you share any information that demonstrates the impact that this project has had on your business?

The process has been extremely smooth. With help from HotJar, we've reconfigured the registration process and removed fields that users didn't understand. We've successfully registered 95% of our users and gained more than 30,000 active users in just five months.

How was project management arranged and how effective was it?

They respect our time and pay attention to us through emails, phone, and Skype calls. We've benefitted immediately from our decision to work with Factory. Communication is the key to our success. 

What did you find most impressive about this company?

Working with Factory is a great experience! Their skilled team brings excellent ideas and solutions to the table. They know their industry and work hard to fulfill our demands. 

Are there any areas where they can improve?

They should continue the great work and keep our platform growing!

Can you share any outcomes from the project that demonstrate progress or success?

The app was downloaded over 1,000 times within the first three months after its launch.

How effective was the workflow between your team and theirs?

The team provided consistent project updates through email, phone call, or Skype. They showed a high level of respect for our company and our time. Factory was very attentive and involved in the process. We had differing opinions at some points, but we ultimately decided on what was best for the app and our business.

What did you find most impressive about this company?

I was impressed by their ability to work with our internal IT specialist. Working with an outsourced company was challenging, but Factory had good collaborative skills. They listened to our in-house specialist and they worked together to find the best solutions.

Are there any areas for improvement?

There is always room to improve, but they continue to provide great work.

Can you share any information that demonstrates the impact that this project has had on your business?

The new website is a custom WordPress solution that meets all usability standards. Using interactive graphs and forms for faster search and content filtering, the website provides a complete overview of our solutions, services, and activities in a clear, user-friendly way. It now facilitates easier implementation of other digital marketing activities, improving our online presence, and the enhanced UX has led to a growth in queries from contact and demo request forms. 

How was project management arranged and how effective was it?

The project management was top-notch throughout the duration of the development process. From meeting deadlines to consistent availability, they were a reliable and supportive partner.

What did you find most impressive about this company?

They are a team of young, enthusiastic people who are passionate about their work. Their simple communication, patience, guidance, and recommendations helped us achieve what we wanted: a new website we love. 

Are there any areas where they can improve?

Working with Factory was an excellent experience and exceeded all expectations.

Can you share any outcomes from the project that demonstrate progress or success?

Within 20 days of the app’s launch, we had over 500 downloads and multiple five-star ratings on Google Play. Media coverage following the app launch event increased the visibility of the digital library and attracted interest from the general public. Our digital library webpage earned increasing views during the year that the app launched.

The campaign and related products have promoted our digital library on an unprecedented level through more than 50 national media outlets (including print, radio, TV, and internet portals). Factory helped position our library as an active participant in cultural, social, economic, and technological life in Croatia.

How effective was the workflow between your team and theirs?

Our project manager was friendly, helpful, and effective. We received frequent updates and were able to share our opinion at every step in the development process. Our weekly conversations with Factory included phone calls and emails. They made sure we were satisfied with the end product.

Factory also gave me access to their project management software (Productive.io), which made the project feel like a joint effort.

What did you find most impressive about this company?

I was most impressed by Factory’s ability to adapt to our specific needs. They were open and not afraid to tackle the unknown. (This is the first mobile app ever developed by a library in Croatia!) They showed genuine enthusiasm in our work. Specifically, I appreciated being included in their project management software, which contributed to a sense of transparency and trust.

Factory was willing to go above and beyond for us. Their advice and assistance with our landing page, for example, wasn't in the original contract but has been invaluable. Since we didn't have any experience in app development, Factory’s willingness to work for us and with us and to share their knowledge sets them apart from other vendors. We will certainly reach out to them for future projects.

Are there any areas for improvement?

Since we ended our project in a timely matter and were happy with the communication and the end product, I don’t have any suggestions.