FABA Technology

BACKGROUND

Please describe your company and position.

I am the CEO of PNP Global Supply Co., Ltd.

Describe what your company does in a single sentence.

We are an import-export company with more than 7 years' experience. Our focus is Black-white pepper, Cashew Kernels, and Charcoal.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FABA Technology to accomplish?

• digitalize the documentation process and synchronize data to the cloud

SOLUTION

How did you find FABA Technology?

Referral

Why did you select FABA Technology over others?

• Pricing fit our budget
• Good value for cost
• Other

How many teammates from FABA Technology were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Faba helps us turn our ideas into reality. They provide consulting, proof-of-concept (POC) development, and implementation services. They also help us manage customers and custom clearance documents, metadata, data synchronization, accounts and permissions, and real-time notifications for all parties.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Previously, our process was opaque and inefficient, managed manually on paper and in Excel. Now, with a few clicks, all team members can collaborate and access real-time updates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything is fine. Their team was highly responsive to our needs, promptly addressing any concerns and providing valuable insights and recommendations whenever required. Some initial deliveries were delayed because the team needed time to get things on track at the beginning. But the latter deliveries are perfectly on time.

What was your primary form of communication with FABA Technology?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Apart from taking great ownership of the project, what impressed us the most was their deep understanding of the logistics industry's complexities. They didn't merely provide generic software solutions but took the time to comprehend our unique challenges and design features that were tailor-made for our specific needs. Their attention to detail and industry expertise set them apart from other IT service providers.

Are there any areas for improvement or something FABA Technology could have done differently?

The team has a strong technical foundation, but it would be great if they could explain their ideas and solutions in a non-tech-friendly way.

BACKGROUND

Introduce your business and what you do there.

I'm the product owner at MEVA EDU, an educational services company. We're a language center that has courses for students to learn English.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FABA Technology?

We needed someone to develop our mobile app for students to learn English.

SOLUTION

What was the scope of their involvement?

FABA Technology is developing our mobile app for Android and iOS. It's mainly for elementary school and secondary school students. We've asked them for a user-friendly app to enable users to learn English through the platform.

How did you come to work with FABA Technology?

We researched different companies, and we liked FABA Technology's proposal.

What is the status of this engagement?

We started working together in July 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're delighted with the results of their work so far, and we haven't had any bugs or crashes.

How did FABA Technology perform from a project management standpoint?

FABA Technology keeps track of the project very well; they meet every deadline, keep me updated, and communicate with us through email and Trello.

What did you find most impressive about them?

We're happy with their work.

Are there any areas they could improve?

We may need more features for the second phase to make it more attractive for children, and that's because perhaps in the first phase, they didn't understand my ideas.

BACKGROUND

Please describe your company and your position there.

TransportMe is an application and software provider for the bus industry. I am the client support manager and also manage new development

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire FABA Technology, and what were your goals?

Our company has used FABA for many projects. Our goals were a user friendly end result and a good working relationship with the software developer.

SOLUTION

How did you select this vendor and what were the deciding factors?

Recommendations from colleagues. Faba had a really good reputation and we decided to use them and have been using them since.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work was to provide a vehicle maintenance application that connected to our existing solution. The application needed FABA to use their logical and practical analysis of the requirements to assist in providing a usable solution. Key deliverables included:

• Web interface
• IOS Application
• Integration with existing solution and code merge

How many people from the vendor's team worked with you, and what were their positions?

Two, The account manager and an assigned developer to work with my directly

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

FABA provided us with some expert assistance and embraced the requirements of the project. On many occasions all that was provided to FABA was a short brief on what was required and each time FABA came back with a working model that exceeded expecations.

Describe their project management style, including communication tools and timeliness.

FABA assigned a developer to us to chat directly with during business hours. A dedicated MS Teams chat was created to bounce ideals and manage timelines.

What did you find most impressive or unique about this company?

We are impressed by their ability to interoperate a very complex set of requirements relating to a unique industry.

Are there any areas for improvement or something they could have done differently?

While FABA have been amazing to deal with, I wouldn't mind seeing more relatable mock ups that connect the ideas in a more visual approach.

BACKGROUND

Introduce your business and what you do there.

Our company’s mission is to make Web3 and NFTs easy to create and accessible to the masses. I’m the chief product officer, which means I lead all product development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with FABA Technology?

We worked with FABA to help with our various development needs.

SOLUTION

What was the scope of their involvement?

We already had an idea of what we wanted to build, and FABA came in to help us develop and execute a clear product roadmap. We initially engaged them on an hourly basis. At that point, they took on our requirements and acted as an active part of our team. 

Over time, when we needed to go at a faster pace, they started providing us with full-time developers and project managers. The team took on front- and backend development, mostly for our website. They’re halfway between being a partner and an in-house team in this regard. 

What is the team composition?

We started working with one person from their end and have since grown the team to about seven people. Some work on a full-time basis while others work part-time or on-demand. My main point of contact is Steve (Co-Founder & CEO), but I can also contact any of the developers at any given time. 

How did you come to work with FABA Technology?

My co-founder had a good experience with FABA; he used to work with them on his previous business. We wanted to go with a partner that was proven to have quality work, so we reached out to the team.

What is the status of this engagement?

Our collaboration started last October 2021 and is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because of my technical background, I’m able to judge their work myself. I can see if things are running smoothly and if there are any breakdowns. Though we don’t have a very previous measurement process, we’ve found that FABA’s work is definitely high-quality. It’s much better than what we would’ve received from freelancers or other agencies. 

How did FABA Technology perform from a project management standpoint?

We use Jira and Slack. Some developers are not as proficient in English as others, but our communication is generally good. They’re very dedicated, and they step up to deliver ahead of the deadline. 

What did you find most impressive about them?

What we like most about working with FABA is how they share their suggestions on certain projects. Whenever we come up with a business approach or a new idea, they voice their opinion and recommend a better way of doing things. On top of doing what we ask them to do, they take good ownership of technical decisions, which is very valuable. 

Are there any areas they could improve?

There’s some work that needs to be done in terms of management and communication between our teams, but I think that’s because we’ve recently started to scale resources again. Over time, things will fall into place. 

Do you have any advice for potential customers?

Be honest about your expectations. Even their technical resources understand different business needs well, so as long as you communicate openly, they’ll do their best to help you.

BACKGROUND

Please describe your company and your position there.

I'm a CTO and a Co-founder of Community DevOps.com.vn. We build a tech community and a development team that supports other company build MVP products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Faba Technology?

We've been doing a project that is a combination of telecommunications and blockchain. The final product would serve around 10k concurrent active users. We faced a big challenge with the infrastructure consisting of more than 200 servers hosted on Google Cloud Platform, AWS, Alibaba Cloud, and Local data center.

SOLUTION

How did you select this vendor and what were the deciding factors?

After interviewing with few technology teams, we chose FABA. We found Faba on Google while searching for IT outsourcing companies, who can well handle both Google Cloud and AWS at a reasonable price. Since we are a startup company, the cost is matters. Not that we were careless of service quality, but after several initial meetings we find that their team has immense hands-on experience doing these services regardless of the lower price compare to other companies. They have done the job for hundred international clients, then why would we not choose Faba to do it one more time on our project?

Describe the project in detail and walk through their service package.

EdTalk is an ongoing project that had been launching for a while and we already had an in-house team to take care of the coding, also system maintenance. However, during the covid-19 outbreak, clients' demands have rapidly grown up which cause us trouble handling the system performance to serve millions of people. We needed a reinforcement - a staff augmentation team - because we didn't want to hire more employees ourselves.

You know, millions of clients are coming for you, they won't wait for you to hire and train your new members. The best way is to outsource to an experienced team. FABA joined us after the MVP stage, to design and re-structure our former architecture, to improve our implementation & deployment process, and to build the Disaster Recovery plan. Plus, Faba got a hand monitoring our system 247 to ensure there is no downtime.

Until now, after our first successful contract, we are still using their managed services to monitor the system, because we don't want to build a 247 team, it can cost a lot if we do so. Moreover, our young team has learned a lot from their team, it really helps afterward.

How many resources from the vendor's team worked with you, and what were their positions?

At first, beside Faba's recruitment process, we added our validating layer. Just to be sure. After 2 successful cases, I confidently removed that redundant step and rely solely on their process. Then, Faba had set four dedicated Senior Engineers for us to work with. They all have good skills and strong experiences to satisfy our requirements.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They gave us a good hand to not only build a bunch of DevOps tools that help us automatically monitor the system health with ease but also contribute their experience to enhance the system configuration which in turn improves performance. We can now serve thousands of users simultaneously, the system is dynamically scaling up in no time based on the traffic. The new architecture avoids incidents and helps us quickly recover the system against failure, which used to take our team hours before.

How effective was the workflow between your team and theirs?

Both teams are all familiar with process of a software product, so collaboration is not a problem to us. We communicate and interact smoothly via plenty of medium platforms.

What did you find most impressive or unique about this company?

It seems they always want to make everything to its perfection and treat our project just like their own. It's hard to find another team like that, especially in a shortage of human resources in the IT industry at the moment. I believe Faba possesses strong and hands-on experience in large-scale systems. They have helped us to manage a bunch of servers without incidents, say 100% uptime, redundancy and then our customers are satisfied. Also, our development process had been taking to the next level with the new CI/CD system.

Are there any areas for improvement or something they could have done differently?

So far, I'm satisfied with the outcome of this cooperation and if there are projects in the future, I think I will keep choosing Faba as our contractor.

BACKGROUND

Introduce your business and what you do there.

I’m the product manager for an investment management company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Faba Technology?

We needed some software development work done.

SOLUTION

What was the scope of their involvement?

Faba Technology built software using several technologies, including ReactJS and PHP. The software helps manage social networks and e-commerce and is used internally. It helps our team visualize and accelerates our work.

What is the team composition?

The project manager was my main point of contact, but I did interact with others on the team.

How did you come to work with Faba Technology?

They were referred by a friend. We checked them out online and asked for a proposal from them, as well as other companies. In the end, they had the best proposal to fit our needs.

How much have you invested with them?

We invested $500,000.

What is the status of this engagement?

We worked together from December 2019–June 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They executed their work perfectly. Their team gave valuable consultations regarding software products, bringing about more cost-efficiency. We’re very happy.

How did Faba Technology perform from a project management standpoint?

We used Jira for project management. We communicated daily on Slack and occasionally through video calls and emails.

What did you find most impressive about them?

They’re very straightforward. They asked good questions, made suggestions, and were very helpful overall.

Are there any areas they could improve?

There was some miscommunication with the offshore team at first, but it was fixed when we started doing video calls.

Do you have any advice for potential customers?

I’d recommend working with them.

BACKGROUND

Please describe your company and your position there.

I am the Technical director of the Green Dragon Logistic. We are one of the biggest logistics company in the South Vietnam. We are proud to have over 10 years of experience in the field of international and domestic freight forwarding and delivery.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Faba Technology?

So we need to build a tailored made fulfillment system for our business.

What were your goals for this project?

Since we were expanding the business rapidly, we need a system as soon as possible in order to not lose customers and market share to competitors. So we need a system in a soonest possible time.

SOLUTION

How did you select this vendor?

My team has searched online about 8 different vendors and Faba is the most professional and responsive team. Even though our business process is very complicated, they provided a very good service, they profoundly understood our pain points and needs.

Describe the project in detail.

They involved from early stages with their specialists in management, development, UX/UI... The team provided development work on both backend and frontend with quality assurance tests and project management service. The code is also well reviewed by their senior experts. We all followed the agile principles and the system was continuously deployed. After launching the product, they provided a very good support with quick replies and hot fixes.

What was the team composition?

There were 10 members working on the projects including: project manager, UI/UX designers, developers (web & mobile), testers. They used JIRA for project management and Slack for communication.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

This is a big project and everyone in my company were waiting for it, especially our BOD. Thanks to the new system, our business has been saving much operation cost. The BOD was especially happy with the advanced reporting system, where they can keep track all the activities & statistics. After running for about 2 year, we have currently 10000+ active users.

How effective was the workflow between your team and theirs?

With Agile, we were able to test the product early and easily followed up the project. We used Jira and Slack, worked in two-week sprints with daily standups, demo, review and planning sessions to ensure good communication.

What did you find most impressive about this company?

The most impression about Faba is their professionalism, expertise and deep care about customers.

Are there any areas for improvement?

I’m totally satisfied with their service.

BACKGROUND

Please describe your company and your position there.

ITG is a British run company specializing in academic support for all international curricula. We’re a small, family-style setup with about 20 teachers working mostly 1-1 and in small groups. Tutors will have the opportunity to make lasting and effective relationships with their students in a supportive professional environment. ITG offers extensive training and curriculum guidance from international school teachers with years of experience. When you arrive in HCMC we’ll help organise every aspect of your stay from accommodation to your work permit and residency card. I've been working as admin Assistant/ Office manager for ITG since November 2018 until now. I'm in charge of all operation activities including running our website

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Faba Technology?

We hired Faba Technology to redo our website and they did an amazing job. It's a pleasure to recommend them to any company. Our website was very slow and not user friendly. After working with Faba, we had an amazing website like this current version. We've got many new clients via our website. Many parents and students find our website very friendly and interactive

What were your goals for this project?

To have a friendly and informative websites where our potential clients can easy to get the information they need and contact us when they need further information

SOLUTION

How did you select this vendor?

I've known of Faba via one of their former clients who are very happy with the job Fabe had done for their website.

Describe the project and the services they provided in detail.

They designed, developed and launched our whole new website. They give solution for the UI/ UX

What was the team composition?

The project had about 3 people (one UI/ UX designer and 2 developers). We received a lot of supports from the main team and their BM. We have a stable project manager who acts as the contact point for all of the problems. The agile approach let us quickly build and test different solutions

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

After working with Faba, we had an amazing website like this current version. We've got many new clients via our website. Many parents and students find our website very friendly and interactive. Around 50% our new clients come from our website which is an amazing contributing sale factor

How was project management arranged and how effective was it?

Project management was tremendous and very effective. All the deadlines were met, all the communication betweens all side were efficient and on the productive spirit.

What did you find most impressive about this company?

They were so well organized and supportive — it was a very nice experience working with them. Especially their customer service skills. All the technical terms were explained so easy to understand and all communication are clear.

Are there any areas for improvement?

They've an fantastic vendor to work with. Even after our project has finished, we're still be in touch. The post sale service and warranty service is amazing too.

BACKGROUND

Introduce your business and what you do there.

I’m chief of product of a company that’s focused on shopping through gamification. Our main platform is on mobile, but we have web components as well. I’m in charge of managing the product and getting it into the marketplace.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Faba Technology?

We needed a partner to help us through the technical builds of both of our platforms.

SOLUTION

What was the scope of their involvement?

They created native apps for both iOS and Android. Before we fully engaged them, they made sure to study and examine the code left behind by our previous partner, preparing themselves to adapt it into a fully-functioning product. We took up the design components of the build, and they handled the backend infrastructure and architecture. With their help, we launched our product in mid-October 2019. 

What is the team composition?

My main point of contact was the CTO, who doubled as a business analyst and project manager. I don’t have direct communication with the developers.  

How did you come to work with Faba Technology?

I first came across their profile on Google when we were looking to change our developers. We needed someone fast because we were two weeks out from launching our trial. The team would have to be completely switched over by then. We were impressed by their abilities to meet ambitious deadlines early on. 

How much have you invested with them?

We negotiated on the price, arriving at an hourly rate of $15. In total, we spent between $10,000–$50,000 on their services. 

What is the status of this engagement?

The engagement lasted from September–October 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had a hard time looking for a team that was able to incorporate optical character recognition (OCR) into our technology. That involves converting images into text. The margin of error can be complex to deal with. However, they managed to pull through and provide us with the first version of the OCR. To this date, we’re still running it without many hiccups. Of course, there were a few early bugs, but there haven’t been any major breakdowns. 

How did Faba Technology perform from a project management standpoint?

I appreciate my direct relationship with the project manager. Without his abilities to work between his team and mine, there could’ve been communication and language barrier problems. Fortunately, communication went smoothly through the use of Slack and Jira. They took the initiative to provide us with advice and ideas. 

What did you find most impressive about them?

They display proactivity and initiative, taking on the project as if it were their own. Even in areas that they weren’ sure about, they did their own research to find a solution.  

Are there any areas they could improve?

I can’t think of anything at the moment. 

Do you have any advice for potential customers?

Keep your requirements clear and detailed so they’re able to work with your budget and time.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of an online e-commerce consulting agency. We also build apps.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Faba Technology?

We needed help with Shopify, particularly with its frontend as well as its page management. We originally hired them to build a Node.js application, but when they told us that they could develop our frontend, we had them shift their focus to the latter.

SOLUTION

What was the scope of their involvement?

Their scope of work includes building web pages, fixing bugs, and developing new site features. For the frontend, we use Webpack to compile JavaScript and CSS. They integrated ES6 and some plugins like Vue.js. Since it’s Shopify, their work also involved Liquid markup.

What is the team composition?

We worked with a project manager, a senior frontend developer, a junior developer, and financial managers. We communicate with two primary developers who allocate the work to the rest of their team.

How did you come to work with Faba Technology?

My wife’s co-worker had worked with Faba Technology and recommended them.

How much have you invested with them?

We’ve spent $6,000.

What is the status of this engagement?

We started working together in April 2019 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve always been able to produce accurate estimates and have delivered the work in a timely manner. Clients sometimes make revisions to their work, but that’s pretty normal. We’ve been satisfied with their work so far.

How did Faba Technology perform from a project management standpoint?

We use Slack and JIRA as our main project management tools. They have access to our login information.

What did you find most impressive about them?

They understand our requests quickly; we don’t have to spend lots of time explaining concepts and tasks to them, which we appreciate.

Are there any areas they could improve?

The time difference poses a challenge in communication sometimes.

Do you have any advice for potential customers?

When we first started working with them, we thought their prices were slightly higher than average. I’d recommend clients to be wary of that.