Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We have a 90 percent success rate at solving online. When people send in visits, we're able to treat them in 90 percent of cases. Only 10 percent are triaged into the office for further evaluation. We have 75 percent time savings for the doctors compared to office care. Another value that we provide to doctors is allowing them to treat more quickly. We've tracked doctors and watched them use our platform and have proven that. I can't share numbers around our total user base, but I can tell you that we're growing double digits' month over month. We have great traction on both the doctor and the patient side.
How did F22 Labs perform from a project management standpoint?
They've done really well. We use Trello. It's a great project management tool. We create sprints in that tool, and they pick up the tickets. They're good at estimating. They're not always 100 percent right, but they're pretty on target. We create weekly or biweekly sprints depending on what we're doing. They pick up those tickets, we put comments in the tickets, and we have a testing process that we go back and forth on. They're very organized around that.
What did you find most impressive about F22 Labs?
I've worked with so many developers in the past because my background is product management. I think what sets them apart is that they're thought partners as well as actual executors. Especially with offshore teams what I find is that they just take your direction and implement it, which is not always the best idea. What I like is they push back, think about what they're doing, and work with me to come up with the right solution. I can have a very specific idea of what I want to do, and they will come back and say I think we should do it this way. They're often on target. It's really helpful because they're working with me to come up with the answer rather than just doing what I tell them.
Are there any areas F22 Labs could improve?
There were things initially that were problematic, but what I liked about them was that as soon as I pointed out a problem, they would fix it. Initially, we had some communication issues. They're far away, so we had to come up with processes for communicating. Now, we're really smooth. If you ask me today if there's something specific, then I can't think of anything. One of the other great things about them is they're super responsive, take feedback, and fix things that don't work. We figured out a good process together.