Consider IT done

F12 offer Managed IT Services that helps organizations focus and thrive.  F12's aim is to replace endless conversations about ingredients with a partnership aligned on what matters. F12 looks after IT strategy, cloud services, disaster recovery, planning, and cyber security to create an inclusive program that covers their clients’ networks so they can focus on staff and company goals.

With their solution packages, they offer a worry-free IT management so their clients leave their IT department in experienced hands and focus on their business.

 
$5,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
1996
Show all +
Edmonton, Canada
headquarters
  • 13555 156 Street NW
    Edmonton, AB T5V1R9
    Canada
other locations
  • 11- 3110 14 Ave NE
    Calgary, AB T2A 6J4
    Canada
  • A-220 Markland Street
    Markham, ON L6C 1T6
    Canada
  • 8 – 4699 61 Street
    Red Deer, AB T4N 7C9
    Canada
  • 917C Fitzgerald Avenue
    Courtenay, BC V9N 2R6
    Canada
  • A - 1016 Seventh Street
    Nelson, BC V1L 7C2
    Canada
  • 200 – 17577 56 Avenue
    Surrey, BC V3S 1C4
    Canada
  • 101 – 1325 Polson Drive
    Vernon, BC V1T 8H2
    Canada
  • 329 - 1095 McKenzie Ave
    Victoria, BC V8P 2L5
    Canada

Portfolio

Key clients: 

Revelstoke Credit Union, Azimuth Capital Management, GN Corporations, APEXA, Peak Medical Centres, Yachimec Automotive Group, Condor Petroleum, Kootenay Coop, ALS Society of Alberta, DLC Group of Companies, Condor Properties, CoverFX

F12 Advisor Image

F12 Advisor

Mid-sized businesses often need a "part time" or temporary CIO or BA to help them navigate, scope, select, and implement business systems.  F12 Advisor is designed to provide F12's clients this server on an "as needed" basis. 

F12 Advisor is perfect for mid-sized businesses looking to invest in IS or IT systems that improve productivity, streamline reporting, or provide a unique competitive edge.

F12 Select Image

F12 Select

F12 Select is designed for orgnaizations who want to leverage F12's reference architecture approach to IT infrastructure management, but who prefer to own thier equipment.  F12 Select provides more product selection and equipment lifecycle options over F12 Plus, but consumes the customers capital or credit capacity. F12 Select is great for companies that have highly variable revenues, are looking to sell, or need maimum

flexibility.
F12 Plus Image

F12 Plus

An innovating IT program that supplies IT infrastructure, IT support, IT strategy and disaster recovery as a predictable monthly operating expense.  F12 invests the hardware, software, and installation upfront, allowing organizations to leverage an off-balance sheet solution while focusing thier capital, credit and attention on other crticial strategic areas.

F12 Plus is perfect for organizations striving to focus less

on the complexities of technology and more on how to leverage it to gain a competitive advantage.  the F12 Plus pricing model is ideal for organizations with predictable revenues who want to maximize tax benefits and are planning to grow.
F12 Secure Image

F12 Secure

Managed IT Security that covers the enture NIST framework - Identify, Protect, Dectect, Respond, Recover.

F12 Secure brings together a suite of security solutions, a cyber SOC, and 24X7 monitoring in a simple, affordable package designed for businesses with 20 to 350 users.

Reviews

Sort by

Managed IT Services for Local Credit Union

"They’re very receptive to feedback, positive or negative."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Dec. 2018 - Ongoing
Project summary: 

F12.net provides full-service IT management support which includes handling cybersecurity and maintaining all of the IT equipment. In addition to troubleshooting equipment issues, they train the in-house team.

The Reviewer
 
11-50 Employees
 
Revelstoke, Canada
Roberta Bobicki
CEO, Revelstoke Credit Union
 
Verified
The Review
Feedback summary: 

The team has intercepted several attempted cyber attacks. Despite having minimal experience with a financial institution, F12.net learned the business and continues to provide them with noteworthy support. Their dedication to delivering high-quality services makes them highly recommended. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Revelstoke Credit Union, a mid-sized, independent, locally-owned credit union.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with F12.net?

Since we’re an independent credit union with a staff of 50 people, it’s very difficult to have just one individual overseeing our IT services. This includes cybersecurity and equipment maintenance. The IT world is becoming more and more complex, and one person can’t stay on top of everything in an organization of our size.

We recognized that we needed a more established company that dealt with nothing but IT day in and day out. For our safety and soundness as a financial institution in this day and age, I knew that we absolutely had to step up our game.

SOLUTION

What was the scope of their involvement?

We manage our information systems, but F12.net manages our IT. They offer three different packages and we chose the one that provides full-service management and equipment. This involves managing all of the equipment we use and handling all of our protective measures, ensuring that our servers and equipment are safe from attacks. 

Not only do they provide IT management services, but they also offer back-office monitoring and security. When we have breakdowns or need replacements, they give us the surplus equipment from their nearby warehouse. During our partnership, they’ve also provided training, and have dealt with minor issues and equipment failures. 

What is the team composition?

We work with no less than 4–6 people at a time.

How did you come to work with F12.net?

We had a long-standing relationship with another company that was in the midst of a merger with a new corporation that happened to be F12.net. Their contact came into our office and gave us a presentation about what types of services F12.net could offer and we really liked what we saw.

How much have you invested with them?

Our three-year contract is $178,000 per year which includes full equipment every three years.

What is the status of this engagement?

We started working with them in December 2018 and our engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

F12.net’s IT management services have been incredibly impressive. Now, when we have challenges or difficulties, we don't have to look in-house. It’s as simple as making a phone call and accessing the team right away.

They are very interested in doing a good job and making sure that their products and services are up to the standard that we expect.  They’ve saved us from two brute force attack attempts, a crypto attack, and one phishing scam. 

How did F12.net perform from a project management standpoint?

Their communication is good now. Once they put a full team together, it improved. They have an office within 90 minutes of us and visit regularly

What did you find most impressive about them?

They’re very receptive to feedback, positive or negative, especially when there are issues. They take it very seriously and remedy our problems quickly. All small- to mid-sized credit unions should be partnering with them.

When they first came to work with us, there was a very steep learning curve for them. We were the first financial institution they had ever partnered with so they were surprised at the amount and complexity of the software and technology that we use. However, they learned our business very quickly and are now able to easily support us. 

Do you have any advice for potential customers?

Double-check the initial proposal and contract to make sure that the language is very clear. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Managed IT Services for Community Support Services

"We have a completely different work culture thanks to them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2018 - Ongoing
Project summary: 

F12.net is the managed IT service provider for a nonprofit. They’ve handled all upgrades and transfers between systems. In addition to implementing Office 365, they’ve also added several company-wide tools.  

The Reviewer
 
51-200 Employees
 
Vancouver, Canada
Maya Sangara
Mgr of Infrastructure & Projects, Covenant House Vancouver
 
Verified
The Review
Feedback summary: 

The continued support and key implementations have led to the team having increased mobility and a better work culture. F12.net is a dedicated partner, managing expectations and respecting deadlines. Customers can expect a timely, skilled team to handle their technical needs. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of infrastructure & products for Covenant House Vancouver. We are a non-profit serving youth.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with F12.net?

We were doing major facility extensions involving technical upgrades and needed support.

SOLUTION

What was the scope of their involvement?

They are our managed service provider, providing all IT support for our organization. They’ve upgraded our entire organization, switching us to cloud-based storage. We now use Skype Business instead of analog phones, too. They’ve implemented Office365 and switched our employees to Microsoft Surfaces for more mobility. Their team has also helped implement Robin, a meeting room booking service. 

They’re currently working on expanding the IT and electrical components of our building. 

What is the team composition?

There’s an account manager, an acting CIO, a project team, and techs on-site, as needed. We work with multiple techs at any given time.

How did you come to work with F12.net?

My predecessor found them through word of mouth. They were the managed service provider at my previous place of employment, as well.

How much have you invested with them?

We’ve spent between $300,000 – $400,000.

What is the status of this engagement?

We began working with them in January 2018 and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We have a completely different work culture thanks to them. Our mobility is increased and we can now work remotely, update our systems, and do much more. 

How did F12.net perform from a project management standpoint?

They’re incredible. Communication is excellent and work is always delivered on time. In the rare case they miss a deadline, they deal with the associated costs.

What did you find most impressive about them?

Everyone on their team is great to work with, no exceptions.

Are there any areas they could improve?

I can’t think of anything.

Do you have any advice for potential customers?

Have a point person in your company to coordinate the engagement, ensuring a smoother process.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have referred them to several people.

Managed IT Services for Utility Construction Company

"I’ve definitely noticed process improvements as a result of us working with F12."

Quality: 
4.0
Schedule: 
3.5
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
Dec. 2018 - Ongoing
Project summary: 

F12 provides ongoing IT support for a construction company. They migrated the client’s onsite servers to the cloud, deployed workstations, and set up Microsoft Office 365 and Teams, among other services.

The Reviewer
 
11-50 Employees
 
Ontario, Canada
Nick Melatti
Owner, Con-Elco LTD
 
Verified
The Review
Feedback summary: 

Despite a bumpy start to the relationship, F12 leads a well-managed IT relationship built on regular check-ins, clear expertise, and a high level of proactiveness. Their eagerness to solve and deploy a solution makes them a valuable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m one of the owners of Con-Elco, a utility construction company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with F12.net?

Our IT service provider went out of business, and we needed someone to take over those services.

SOLUTION

What was the scope of their involvement?

F12 manages our servers and IT needs. They first took stock of the programs and hardware we had to identify the most important services first. They migrated our onsite servers to a cloud environment per our request, and we’re now reducing total servers and capacity when we can. After that, they deployed our workstations and provided onsite training for our employees. 

A lot of this work required an onsite presence, but now, they’re largely remote. The team helped us upgrade to Microsoft Office 365 and Microsoft Teams, and they installed a remote access system. They’ve taken over management of our satellite offices as well, deploying workstations there under their oversight.

The only software we had in the cloud already before F12 joined the team was our accounting set-up. However, our service provider for that ran into trouble, and F12 was able to onboard us to their own server in an hour. We were in a tight spot because of that, so I appreciate how quickly they got that done.

What is the team composition?

From the onset, we worked with five different people, including a project manager. It changed during the process, but the people tended to stay the same.

How did you come to work with F12.net?

F12 took over the client list for our previous IT service provider and reached out to us to pitch their services. 

How much have you invested with them?

We’ve spent $50,000–$100,000.

What is the status of this engagement?

The partnership started in December 2018. We’re still working with them on different projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

F12 does a great job. In the beginning, we had some transition issues because I don’t believe we were the type of business their model was created to support. They lacked processes to handle certain situations that we faced, and we saw a lot of turnover in our account management. However, they worked with us, and now we have a strong partnership. I’ve definitely noticed process improvements as a result of us working with F12.

How did F12.net perform from a project management standpoint?

Since the transition ended, they’ve done a good job. I have a close and open dialogue with our point of contact and the team underneath them. We’re constantly making sure that our processes are working properly on both sides. We communicate via email.

What did you find most impressive about them?

Whenever I have an issue, F12 listens to me, helps me come up with a solution, and executes it quickly. That was not the case with my previous service provider.

Are there any areas they could improve?

The rollout of F12’s services could have been better. We would have liked more communication around their expectations and progress in the beginning.

Do you have any advice for potential customers?

Any time a company asks me for a referral, I ask what they’d need F12 for. F12 works well for us because they’re our entire IT department. I wouldn’t necessarily recommend them to work alongside an existing in-house IT team.

4.5
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer