What was the scope of their involvement?
F12 manages our servers and IT needs. They first took stock of the programs and hardware we had to identify the most important services first. They migrated our onsite servers to a cloud environment per our request, and we’re now reducing total servers and capacity when we can. After that, they deployed our workstations and provided onsite training for our employees.
A lot of this work required an onsite presence, but now, they’re largely remote. The team helped us upgrade to Microsoft Office 365 and Microsoft Teams, and they installed a remote access system. They’ve taken over management of our satellite offices as well, deploying workstations there under their oversight.
The only software we had in the cloud already before F12 joined the team was our accounting set-up. However, our service provider for that ran into trouble, and F12 was able to onboard us to their own server in an hour. We were in a tight spot because of that, so I appreciate how quickly they got that done.
What is the team composition?
From the onset, we worked with five different people, including a project manager. It changed during the process, but the people tended to stay the same.
How did you come to work with F12.net?
F12 took over the client list for our previous IT service provider and reached out to us to pitch their services.
How much have you invested with them?
We’ve spent $50,000–$100,000.
What is the status of this engagement?
The partnership started in December 2018. We’re still working with them on different projects.