What evidence can you share that demonstrates the impact of the engagement?
We presented our prototype at the competition in October. It received enough positive feedback that we’re now in conversation with leaders in Colombia to assess further relevance. In the meantime, our team and EYSS have formed a strategic alliance for other, future projects. We’re highly satisfied and confident that the team will continue to deliver excellent work once any form of development starts.
How did EYSS perform from a project management standpoint?
EYSS is still a new company, so hiccups were expected. However, the team is extremely responsive to feedback and eager to improve. When their quick turnaround of a high-quality logo translated into a more complex follow-up flyer, they addressed our concerns about missing details immediately and ultimately delivered. We appreciated the honesty about mistakes and the timeliness with which challenges were remedied.
What did you find most impressive about them?
The team works like a family and demonstrates a social conscience, which we greatly value. They give job opportunities to people with disabilities and treat their employees and clients with respect.
Are there any areas they could improve?
As a new company, they could systematize more of their processes. Sometimes, due to language barriers and long-distance communication, requests fell through the cracks. It may have taken extra effort on behalf of both parties to complete, but once clear communication was exchanged on both sides, tasks were completed in a timely manner.
Any advice for potential customers?
Make sure that you know your organization, goals, and needs well so that you can make them as clear as possible to EYSS. They also will help you make your vision and scope even clearer.