Extended Presence

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

Our needs change frequently.

How many outbound calls did your company handle every day?

About 30% are outbound calls.

What challenge were you trying to address with the service provider?

We wanted to improve our range of outbound calls to increase sales.

SOLUTION

What was the scope of the service provider's involvement?

Appointment setting, lead generation, and team building skills.

Could you describe the service provider's pricing structure and how they billed you?

We do a package deal with great prices.

How did you come to work with this service provider?

It was through a personal reference.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

They are very quick to respond and solve any problems that arrive.

How much time and money does this service provider save you each month?

We save lots of time and lots of money.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They have made us a greater, more succeful company compared to other similar companies.

What are the service provider's strengths?

The success rate we have induced from them.

What areas can the service provider improve?

Maybe improve the pricing packages.

How long has your company been working with this service provider?

It's been going on for six years now.

How much money do you spend annually with this service provider?

$10,000 to $49,000.